Jiffy Lube

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bradley Garrity
a week ago
This was my first oil change for my recently purchased VW, and first time at Jiffy Lube. I will definitely be back at this location and highly recommend you go there as well. I usually do my own car maintenance work, but not being experienced with European cars I took it in and Don was very knowledgeable and explained everything I needed to know. He made recommendations for future needs (air filter/tire rotation) and was honest that they didn't need to be done today. I appreciate that from a mechanic, and I would send my daughters (or anyone) here without worry about them being deceived or overcharged for things that they may not know much about. On top of all that, they make the extra effort with little things like welcoming you in person, holding the door for you, and sending you on your way with a handshake and a smile.

  Brittany Wudtke
2 weeks ago
The Jiffy Lube on college ave did a great job! Donald N. updated me on my oil change, tire rotation, and brake check as he was doing them. Also, he was honest and didn t money gouge me. Which in my opinion is huge!

  Jo Higdon
a week ago
Had a great experience. They were friendly, fast, and professional. Didn't try to sell me anything that I didn't need. 10/10 would recommend

  Danielle
2 months ago
HANDS DOWN Such amazing service!!! My car died couple blocks away, a worker saw me on his break. Stopped, pushed my car to jiffy lube and everyone of the workers came running to assist. They hooked my car up to computer did full check and got it up and running at no charge!!! Truly incredible people who care deeply about peoples safety and making sure there vehicle isn't properly working condition. They were very informative and knowledgeable about vehicles. Five stars is not good enough for how far they go for the people they are surrounded by.

  Abigail Berna
4 months ago
I just had my very first visit to a Jiffy Lube and it was honestly such a sensational experience! I got the chance to speak to almost each mechanic and they were more than helpful. Providing knowledge on what needed to be done with my car and educating why, also giving me helpful advice, without pressing me to go one way or another on any choices. I am someone who waits way longer than they should to get work done on their vehicle and they managed to make everything a painless experience with their professionalism, kindness and laughs that were provided!! Ty college ave jiffy lube!

  Jaimi Phillips
a month ago
The customer service was impeccable and they were very honest and fair when it came to what I needed done for my vehicle. They were very professional and polite and I would highly recommend them.

  Sam Strobel
2 weeks ago
Had a great experience with the team. They dealt with me fairly on a labor issue related to removing a guard on the front of my truck so they could complete the oil change.

  Theresa Curtis
4 months ago
Jason, one of your employee's that work at the location. On College Ave in Appleton , WI 54914. I believe he is the manager. Outstanding service and a outstanding company representative. He definitely keeps the wife and I only coming to your company for all our car care needs. He explains things down to the tiniest detail, if needed. And always goes above and beyond for all of your customers. When I come into this location I'm blown away at how much they get done for us the customers and for your company. He and his fellow employees really make it seem like the CARE about us the customers

  Atlas Senesac
5 months ago
Jason is awesome! Always appreciate his work he is kind and funny even though I know pretty much nothing about cars. I really like coming here and wanted to shout him out for his good work :) The rest of the team is great too!

  Steff Hansen
2 months ago
After years of searching I finally found a place that I can trust. They are punctual, explain things and are honest. Thank you Chris for taking care of my car like it was your own!

  Kasee Andrews
a month ago
They were very thorough and explained the diagnosis clearly. With fair pricing and good service, I will definitely be going back to this location for future service intervals.

  Matt Pearsall
6 months ago
So we had issues with our lug nuts and we came one time and Jason was unable to get the one off, we came back on a different day and he willingly did the labor and actually was able to get them off for us. What other auto places would have charged us a ton, he let us go for free. He is truly an amazing worker. We appreciate them for all their hard work & time!

  Damon Voights
5 months ago
Jason and his guy's were NOTHING short of professional, honest,up front,spot on and Freaky Fast!! I will definitely be back and definitely recommend them to anyone. 5 out of 5 stars. Awesome job guys..a definite home run!!Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  ADEPT GIRLS
4 months ago
Jason and his team were really amazing and explained every step of oil change procedure. Great service! Definitely recommend coming here for car related issues.

  Ali Ray
11 months ago
Update: I came back to update this to say that Rich the District Manager called me and has taken full responsibility to rectify this situation. His customer service has been great and I am thankful for his honesty.!!! Do not use this Jiffy Lube!!! I went in to see if I needed an oil change and they told me no I was good to go. A few days later and there is oil everywhere in the hood of my car! It almost started on fire bc they never put the oil cap back on. Ken the assistant manager is the one who worked on my car and hung up on me when I called to tell them about the situation. Then after speaking with the other manager Jason he sent me a screenshot of the video footage not showing anything but Ken over the hood of my car but refused to let me actually see the footage of my car being worked on. You cant see anything in the photo because it s too dark. They refuse to send me a timestamp of when my car pulled in and also refused to get me in touch with the owner of the franchise or the district manager. Now my engine is fried! They are refusing to take any accountability! Beware of their terrible service and customer service!Service: Oil change

  Vavura G
6 months ago
Great shop and service. Not the least expensive, but quality work you can trust and great customer service. My technician Jas was knowledgeable and Friendly and helped me out above and beyond. No regrets coming to this shop and I would recommend to everyone!

  Todd Reissmann
3 months ago
Loved the service from all the techs. Very friendly and cost was good compared to others.The bathroom needed toweling.

  Brodie Pues
2 years ago
Rich and Brandon did excellent work on my car and were very transparent with the work done on the car. Also very well priced.

  Bryce Collison
3 months ago
Even in the far below freezing temperatures, the staff was friendly, promptly greeted me, and completed my service efficiently. The guys here do great work

  Jordan Fisher
2 months ago
Great place to get an oil change they also brought to my attention damage underneath the vehicle I didn't know about! Awesome team

  John & Kirsten Engel
4 months ago
These guys have always been superb! Today was exceptional. Very quick, thorough and above and beyond!

  Mary Beth
7 months ago
The technicians displayed a remarkable level of expertise and knowledge. They patiently answered all my questions and took the time to explain each step of the process. It's evident that they genuinely care about their customers and their vehicles. The attention to detail and the meticulous care they put into their work instilled a sense of trust that I haven't experienced at other service centers.

  Diane Roberts
2 years ago
I spent one hour and 15 minutes in a line with two cars in front of me to get an oil change on Saturday November 20th 2021. There was no communication when we finally were able to pull into the bay here in Appleton on college road, the girl that was trying to figure out how to get the oil plug out with four other people's walking around communicating with each other. The girl that was trying to get the oil plug off was sitting there texting as she was trying to put oil in my vehicle. I am not happy about this and feel like there needs to be a manager on site because clearly the blind are leading the blind here at this store on college. Attached or photos to show you my claim. Next time I will take my business back to Bergstrom where I should have went in the first place to have my car serviced.Service: Oil change

  Jessica Lynne
a year ago
We are travel healthcare workers in the area on a contract. We just bought a new car a few months ago and it was time for its first oil change. We searched for the closest jiffy lube because we wanted it done quickly without having to wait at the dealership. Leah was absolutely amazing. She was professional, kind, and went above and beyond her duties. Our car is a 2023 and it was not yet in their system and the suggested oil didn t seem right to her. After making a phone call she confirmed it was listed wrong and made sure the correct oil was used in our car. She could have just went with what the system told her but she chose to go the extra mile. We greatly appreciate you Leah!!!Services: Tires, Oil change

  Zack Jones
3 months ago
Chris was great for the explanation of what I do and do not need for me vehicle. Everyone here seems very nice and knowledgeable

  James Goldbeck
3 weeks ago
I was surprised by how friendly Mark and James were at the jiffy lube we visited today. I will recommend jiffy lube to others, especially this location.

  Abby Norris
5 months ago
The manager is extremely knowledgeable and friendly! Super fast service. Great experience all around.Service: Oil changeService: Oil change

  Joseph
3 months ago
Jason and his tech's where very helpful when I needed help with my head light that was not work he did something with the wiring and it worked

  Kim Attoe-Simon
a week ago
Excellent customer service! Respectful, quick and thorough!

  Psychos Trill
2 weeks ago
Great customer service will be coming here for my oil changing needs