Village Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sharon Newhouse
3 months ago
I called Village Auto after a recommendation from a friend and made an appointment. I explained to Lisa what happened, lights that came on and oil leaked and I had never had an oil leak before. She said it was best not to drive until I got it in to garage and to write everything down so Gary could have an idea of what happened. I took my car in and not only did Gary and Lisa listen, I knew they cared. I was updated throughout the day, Gary test drove my car to make sure my car was fixed , not once but after each thing he needed to replace was replaced to make sure it was right. Gary is the best mechanic and Lisa is also amazing. The price was fair, the service outstanding and I d recommend anyone go here for any auto repairs. There s no surprises you are informed from start to finish what needs done and the cost of it. Ive been to other garage s and have never had the outstanding service I got from Village Auto, no surprises, fair price and my car was finished in the same day and running excellent. So again, I highly recommend if you need auto repairs or service this is the place to go. A huge thank you for the honesty and top notch service.

  Jerome Wooster
2 months ago
Village Auto does excellent auto repair work and they re very knowledgeable and honest too. In my opinion they re the best auto repair shop in Charleston, WV

  Keith Smith
5 months ago
I did not utilize Village Auto Repair in November 2023; I was visiting my relatives who live nearby. However, my last visit to Village Auto in the 1980s was a positive experience

  Brenda Keiffer
5 months ago
Yes, under new ownership. I no longer do business with this garage. I found a very much garage that's charges lower price with excellent mechanics, call "Up the Creek " Located on Chesterfield Ave near McDonald's restaurant.

  Madison Cochran
6 months ago
Went for inspection. They got me in within 24 hr of calling. No problems, receptionist super professional and nice. Great experience, will go here again.Service: Vehicle InspectionService: Vehicle Inspection

  Ken Toney
2 years ago
Many years ago, I had a bad experience with the Firestone in town and called Gary for a second opinion and have been with him ever since. Specifically, my husband took his old, rusty pick up truck to the Firestone for the annual inspection. They took the sticker off and called us and told us the truck needed thousands in repairs. The truck had been running fine, so I was hesitant to pay thousands in repairs, so I told them I would pick up the truck and take it someplace else for a second opinion. They said, Well, you ll be driving around without the sticker, and I said, Fine. I called Gary, whose shop is just down the road, and told him what they said. I also told him that if the truck needed repairs, I d pay, but I wanted a second opinion. I picked up the truck from Firestone and immediately drove it to Gary who inspected it the same day. He said the truck was fine, gave us our sticker, and we drove that truck for many more years without issues until we decided to sell it.Since that day, I ve also taken my 2 autos to Gary for regular servicing. Gary is honest, fair, hard working, kind, and professional. Between buying a very reliable brand and Gary s regular servicing, I ve never had to pay for a major vehicle repair in over a decade, and my last vehicle had over 250k miles on it when I bought the one I currently have, which is now over 8 years old with over 120k miles on it. I truly believe he is the best and most honest auto mechanic in Charleston, and I would never take my vehicle any place else. I would recommend him to anyone without hesitation.Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine tuning, Oil change

  Chanel Hunt
2 years ago
Our car had been acting up for months. We took it to them they fixed it the same day within a few hours. We were very pleased with the work, speediness, and service. However not so much with the price. But we were satisfied with their work. We would recommend them to anyone and would return.

  Maxx Shock
4 years ago
I took my Jeep there for what I thought was routine brake service. Turns out, I needed a fairly expensive brake system overhaul. I never doubted the integrity of the mechanic of his assessment of the repairs required. I sensed the honesty in the owners assessment of the situation. It had been a while since I'd had any brake work done, so it was certainly-overdue. Yes, it was an expensive fix but I felt the price was fair, given the extensive amount of work needing done. The work the mechanic did was outstanding. I called the shop the next day because the brakes were squealing and catching, they immediately had me bring it in for a quick test drive and assessment. Turns out, the brakes needed bedding in, commonly known as breaking in, and it was normal. In fact, the screeching had stopped by the time I got the Jeep to the shop. The mechanic still took a ride in it to hear for himself. Anyway, the prompt response I got to my call...and the willingness to make it right--right away (even though nothing was technically wrong) impressed me A LOT. I've only been in Charleston a year now. Originally, I took my Jeep there on a whim (mostly because it was close to my apartment). The whim paid off and now I have my go-to auto repair shop in the city. Thanks!!!

  Thomas Clark
5 years ago
Brought my car in for a brake job. They said it would be a couple of days before they got to it. No problem I thought... A couple days later I called about the status and they said they hadn't got to it yet. I was leaving for Florida the next day, so I thought, oh well, I'm sure they'll have it done by the time I get back. A week later, I go down to pick up the car and pay the bill, thinking surely it's done. It's a simple brake job and they've had the car 10 days. When I arrive, the car is in the same spot I left it. I thought well they probably just put it back in the same spot. So I go in and ask, and sure enough... Still haven't done the work. I asked for my keys, got in my car and left. Went to Advance, and did the brakes myself. Can't say anything about the quality of their repair work. I wouldn't know. But I'm not going back to a place that takes over 10 days to do a brake job.

  chelsea dennewitz
4 years ago
Gary is an amazing guy who works to help you. He makes sure your car is fixed right.He was inspecting my car and i had a tail light out. He changed it and didnt even charge me.I highly recommend village auto.

  Ben&Liz Massey
3 years ago
Most honest mechanic I've ever met actually called me back because he heard my vehicle still missing. Fixed it then didn't even charge me and labor. I will definitely be returning with all my vehicles and would recommend them to any and everyone thats looking for a NICE,HONEST,mechanic. Thanks again.

  Mary Elkins Caldwell
5 years ago
I have taken my vehicles to Village Auto since I can remember. They've always done a fantastic job. I've never been over charged or felt taken advantage of and everyone working there have always been super friendly and courteous.

  Misia Lukomska
5 years ago
AVOID THIS PLACE AT ALL COSTS. My Toyota Camry started to leak underneath it and smell like antifreeze. Gary, the owner, told me it was the radiator, and had Sparky install a new radiator in my Toyota Camry (which was outrageously overpriced and the only reasons I agreed to pay for it was because I was nowhere near my home and I was in a jam). The next day I smelled antifreeze and noticed a leak from underneath the engine again. I returned my Camry to Village Auto and Gary informed me that the leak was actually due to a leaking water pump. This raised speculation that the original leak was from the water pump all along. I decided to go to a different service center. They informed me that it was indeed the water pump leaking, and that that was probably the issue all along. They also drew my attention to the fact that I was charged three times over cost for the radiator.If I could go back in time, I would push my Camry by myself down the road to the next shop I could find.

  christy stewart
7 years ago
They have kept my car for three months without fixing it. Never call with updates, rarely answer the phone when I call to find out about the status of my car, never have the car ready when they say they will. Supposed to go to the beach today, but can't because they have my car, won't answer the phone, and the car isn't even at the shop. Will have to call the better business bureau at this point.

  Tammy Bibbee
a year ago
I went for a state inspection and oil change. They worked me in the same day and I picked up my car after work. I was very pleased with the service I got.

  Tommie Butcher
2 years ago
Great locally owned place to get auto work done. Been dealing with them for years. Highly recommended, Gary will take good care of your automobile.

  Jazzy J Projects
3 years ago
The village was recommended to me , when I pulled up I was greeted by the owner I assume and was well taken care of . I will definitely return and he can fix my car as long as I m living Charleston WV

  Major Chutzpah
a year ago
dealing with Village since 1994. Tried a few other places but hands down re: expert work, honest, reliable this is the Best Auto Repair shop in Charleston...tell Gary that Goldstein the Artist sent you!Services: Transmission, Carburetor cleaning, Electrical repair, Air & cabin filter replacement, Exhaust, Auto battery replacement, Steering & suspension repair, Auto exhaust system repair, Auto water leak repair, General repairs & maintenance, Steering & suspension replacement, Electrical, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Engine repair, Vehicle Inspection, Auto A/C replacement, Auto exhaust system replacement, Transmission repair, Brakes, Auto battery maintenance, Auto emissions testing, Air conditioning, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Auto brake replacement, Battery, Oil changeServices: Transmission, Carburetor cleaning, Electrical repair, Air & cabin filter replacement, Exhaust, Auto battery replacement, Steering & suspension repair, Auto exhaust system repair, Auto water leak repair, General repairs & maintenance, Steering & suspension replacement, Electrical, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Engine repair, Vehicle Inspection, Auto A/C replacement, Auto exhaust system replacement, Transmission repair, Brakes, Auto battery maintenance, Auto emissions testing, Air conditioning, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Auto brake replacement, Battery, Oil change

  Lorah Jordan
4 years ago
Took my Audi A4 here for some mechanical fixes, paid them $2,000 only to find out they switched my battery and messed with something that messed up my oil pressure up. (Assuming because I m a women, they thought I d bring it back for excess work) a few weeks later my cars alternator blew up from excessive power coming from the battery (which was a large battery for a Diesel sized truck). Confronted them the day I got the car from them about my battery not being the same one I came in with and a smell of oil and a rough idle, they had no explanation...... 100% do not recommend and 100% would have taken legal action if I had more proof of their wrong doings.

  Omaid Noorzai
5 years ago
Avoid This Places, good staff but don t know the job. It should be a good coffee shop not a auto repair shop. They charge me 1000$ dollar but my car the same as it was before, nothing changed , not fixed .

  Jan Koops
5 years ago
Amazing place, was making a trip from Detroit to Florida and stranded in Charleston with a stuck brake caliper. Great friendly service and fixed fast. I was in the road again within 2 hours!!! Thank you guys!!!

  Shea James
4 years ago
This garage is great! The mechanics are helpful and are wonderful at explaining issues. They go above and beyond to do quality work for an affordable rate!

  kevin miller
3 years ago
Gary is the best save me 500.00 another place was going to charge me for nothing to i went to Gary for a second opion just needed only1/2 cup of brake fluid.

  Shaina journeys
3 years ago
This is such a wonderful place. Looks will be deceiving you can have all the fancy furniture you want to spruce it up but these guys know what they are doing and the owner Gary is such a sweetheart

  David Reedy
4 years ago
I worked there and Gary will not let a car out unless it's good to go safety is #1 for his shop for employees and costumers

  James White
7 years ago
They are always busy, might want to make an appointment instead of just driving up. Other than that squared me away fast!

  Anne Stone
3 years ago
Went the extra mile to ensure not car was good to go and ubsoecred.

  Terry Stone
6 years ago
Great service and very good staff. The manager is always willing to help.

  Brenda Geiger
3 years ago
Good experience here Gary and Mike will take care of you.

  Sarah Kelly
4 years ago
They stay very busy. But they have the cheapest labor rate in town.