Chestnut Street Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Katherine Martin
3 months ago
Very fast service. They diagnosed the problem and had it fixed that day. They went out of their way to help me as I needed a ride home and the woman that works there took me. I have had my car fixed there several times & find their work to be very good. Never have tried to sell me something I did not need.

  Alex Tallent
2 years ago
First off, these guys are great! I didn't need to schedule an appointment, I came super early, and one of the owners, Richard, listened to everything I was worried about, replaced a cross threaded lug stud, swapped tires for me, balanced the tires and mounted them for me. He paid very good attention in making sure the lugnuts didn't get cross-threaded again, and while I waited for my car to be complete, I had a blast chatting with Kellie up front, thank you guys so much and keep up the great work!!!

  Holly T
3 months ago
Reliable garage with seemingly integrous folk. I ve used them a few times now and feel confident in their work. Plus they don t break the bank!

  Pequita Andrews
3 weeks ago
I got my tires here. They are awesome. I'm going back this year!! Highly recommend!!

  William Schwartz
2 weeks ago
This place gives great service. They are trustworthy and knowledgeable mechanics.

  Hannah Keeling
9 months ago
110% would recommend them to anyone. First time I was there I got a lot of maintenance done to my car and they were super quick and efficient at a low cost! Darin and Corey were the ones who took care of me. Very professional and nice I felt very welcomed.Services: Tires, General repairs & maintenanceServices: Tires, General repairs & maintenance

  David Sullwold
7 months ago
Great shop. We were thinking we needed a brake job but rather than just doing it, they checked and said we have plenty of time before it was needed. The original estimates cost was very reasonable, but we did not need them now.

  Coolinary W
9 months ago
If I could give 10 stars I would!!!While traveling we heard what we believed to be a bad front right wheel bearing. The sound got progressively worse. We prayed over the situation and that we'd find the right place.We were about 400 miles from our stop for the night in Charleston, West Virginia and would be going another 500 the next day.I called several repair shops along our route but many said they couldn't get to it for days. Finally, I spoke with Corey at Chestnut Street Auto Repair Shop in Charleston, West Virginia. He quoted me a fair price and said if I could be there when they opened at 7 the next morning I'd be the first car in...I was there before 7. I spoke with one of the owners, Richard, and relayed my conversation with Corey and after a few questions, he said "they'd take care of me".About 40 minutes passed, Richard came and let me know he'd driven the car, looked over both front tires and the right front wheel bearings were bad. Was waiting on the part and would have me ready shortly.I told him how grateful I was and appreciated them getting the car attended to so quickly. That it's an uneasy feeling finding a dependable repair shop while traveling.He said, "That's why we are here".As I sat there, customer after customer came in, some regular and some new. All were greeted kindly and was told to have a great day as they left.True to his words I was out by 8:30 and under the quoted price!!!I cannot say enough good things about my experience, from the first call several hundred miles away to driving away that morning,thanks to Richard and Corey, we never skipped a beat in our trip!!!

  Madison Akers (xMADIBEARx)
6 months ago
The workers are super friendly and helpful. I go here for most of my car needs. I highly recommend :)

  Elizabeth Fraser-Dorney
6 months ago
I've been coming to Chestnut garage several years. I've found them to be straightforward and honest. They do good work.

  Zack Hanna
9 months ago
Great friendly mature folks, started to work on my car right away. Great family business owned by veterans. Being from Canada and needed the help, it couldn't be better. Enjoyed the chat with them. Neat work.Service: General repairs & maintenanceService: General repairs & maintenance

  Anna Mooney
4 days ago
My 1 star speaks for itself. It doesn t give me an option to go lower.

  Caitlin Nichols
a year ago
I had damaged my oil pan, and had my car towed there. They ordered the replacement in a timely manner even with it being Thanksgiving week. The repair was done within a week, and they came in under the estimated cost which was fantastic. Oil pan replaced, oil put in, and new oil filter. Car is running great so far.However, when I picked up my car all the contents of my glove box & center console were all over the floor boards. All of the change had been taken out of my center console- and it had very clearly been ransacked through. Thankfully, other than the change I hadnt left anything major/valuable in the car.I called them back within 15 minutes, about the time it took me to drive to work after picking it up. Spoke with the mechanic and another worker, they both claimed they had nothing to do with it. Seemed like my car was left unlocked while under their care on their property. Not a huge deal, but still a mistake that shouldn't have happened, and was nonetheless still frustrating.Services: Auto maintenance, Oil change

  Lawrence Calfee
9 months ago
I Really dont like writing negative so Ill be kind on the star rating. Will Just simply explain my experience. I am a transplant & this is the third garage so far. I brought a company van in. It was missing, drove fine previously. I'm no Mechanic but I stated I believe it needs a tune up. They put the computer on it & stated it only needed a ignition coil. Fair Enough. The OD button on the shifter was gone, so they refused to put a sticker on it. This isnt the only place I've lived in WV, first for me. Fair Enough. A part was forgotten (said it was the supplier not getting their info upon my inquiry) Fair Enough. A tech needed the van so I had to pick it up before the part (washer component) came in. They stated then that the button & nodule should be replaced. Old ford van, common. That did tell me that they obviously opened the distributor. I paid for it & picked it up. RAN WORSE THEN WHEN I DROPPED IT OFF! The distributor position was all off. Our employee took it to a mechanic in Elkview he used. Picked it up today so hopefully 4th is the charm. Amongst a few other things they (Elkview mechanic) did. A full tune up was of course done & very much warranted. They (Chestnut) called me when the part came in & I stated the first part (of the post) to them. Like before, when I dropped it off, really don't think they were listening. Your call, I'm sure there are competent mechanics there. I am not of the opinion one worked on my vehicle. Luck of the draw I guess, You may (or may not??) experience what I did. Waste of $$, & the most valuable comity. Our Time.

  Life With Kathey
a year ago
They have did it again! My car needed an alignment today and an inspection. It is driving so much better. I did have some parts changed out by a friend then brought it here. I'd trust them to anything though. Great customer service.

  Karen Gallagher
6 months ago
Arrived at opening. Was in and out in 20 minutes! This was my 3rd time using Chestnut St Auto. I love this place!

  blue-collar 85
10 months ago
Guy tells me come first thing in morningDrive all the way up there 7amTells me I have leave my car, it'll be later this evening.Why didn't they tell me that in the beginning when I stop an asked if I needed make an appointment. Iv actually hav bad experience with this guy's everytime I go, I don't go alot only when I can't do alignment ect. My girlfriend never had a problem tho... have her in an out.... smfh...Service: Steering & suspension repair

  Ethan Coia
11 months ago
Brought my car in for a state inspection. Service was fast and friendly and they even turned off the oil light that Walmart auto center left on without me having to ask! I ll definitely be coming back here next time I have an auto issue.Service: Vehicle InspectionService: Vehicle Inspection

  Tracy Johnson
a year ago
I live out of state and did not know where to go or who to trust. A local told me to go here and I m so thrilled and thankful! They graciously got me right in and fixed quickly so that I could return home that afternoon.This is one of the best experiences I ve ever had with an auto mechanic.Thank you!!!Service: General repairs & maintenance

  xxb yyz
2 years ago
HONEST AND REASONABLE PRICING!!I have used them for several services, and so far I am very pleased. It is hard to find an honest auto shop that does not want to price gouge. These people are very honest and fair. My plan is to always use them for my car needs.

  Hannah Hysell
a year ago
do you not recommend. I was scammed out of about $400. Went to get my battery looked at because it wasn t holding a charge. They said it was not the alternator and charged me for a new battery. I still was having issues with the batteries so I took it back and ask them to look at it again. They told me nothing was wrong with it but it kept dying while I was driving it. The issue is still not fixed.Service: Auto battery maintenance

  Morgan Vance
2 years ago
Went in for an impromptu inspection and was in and out within an hour. The front desk lady was very kind and patient, considering I was scrambling to find my insurance card haha. Very knowledgeable staff, very friendly. I think I found my forever shop! Glad I stopped in.

  chris hicks
a year ago
Amazing service! Affordable, straightforward, and honest! I recommend this place to my friends all the time! Trust them with every car I've owned! This car shop is gold among the hills of this beautiful state of WV!

  Tim H
3 years ago
A true repair garage. If your like me and would rather own your car and pay for extended repairs as opposed to taking on 7 years of car payments, you'll be very pleased to bring your car here. Fair and honest people. They don't mind taking the time to fix your old favorite. Recommended.

  Bryan Wray
a year ago
Have lived out of state for quite awhile, moved home a couple of years ago. Need some tires changed and some other work done. They went above and beyond for me. Very grateful for all that they did. Wonderful people! Same great!!

  Christopher Branham
4 years ago
Absolutely amazing experience beginning to end with these gentleman. I had several things wrong with my vehicle, I needed a break line fixed, oil changed, and all my tires balanced. After all that and some minor things my truck drives amazing. I drove to and from North Carolina a few days after the repairs and I'm beyond satisfied with the experience. Forever customer made.

  High GeaRR
2 years ago
Was from six hours out of town, brought in a 2015 jeep Patriot I just purchased. Was having some slight simple problems that wouldn t let me drive car. They fixed problem and car has been running great since.Services: General repairs & maintenance, Auto engine diagnostic, BrakesServices: General repairs & maintenance, Auto engine diagnostic, Brakes

  Christine Boone
a year ago
Stopped in today to get my car inspected. The staff was top notch, friendly, listened to my needs and concerns. Will definitely be back!Service: Vehicle InspectionService: Vehicle Inspection

  Clayton Haynes
2 years ago
I was referred to Chestnut by a friend about 2 years ago; since that time my truck has gone into this shop a dozen times at least for everything from routine maintenance (oil change, brakes, etc) to muffler/4WD/chassis/etc just about everything that can and does happen to a work truck; speed and quality of service has always been first rate on every occasion and I have grown to trust the judgement and integrity of the owner and his wife implicitly. No fancy waiting rooms etc here, just a rock solid auto repair business that will get you in and out in a timely manner at a fair price. Five star shop.Services: Tires, Engine repair, Brakes, Oil change

  Chelsea Oxley
2 years ago
Don't come here unless you want to be treated like a fraudulent criminal! We have always taken our vehicles to Chestnut Street Auto Service in Spring Hill for inspection stickers and always recommend them to family/friends, but after today's experience we definitely won't be back there! The lady was extremely rude to my husband questioning his registration because it didn't say transfer or renewal at the top. He went and parked to wait like they told him to then when he went back in to check they said they thought he left "because he got scared trying to pass a fake registration" We definitely did not have a fake registration we waited nearly 2 months to get it and our new tags after we bought the truck! in Kentucky. Very embarrassing to treat someome that way and in front of other customers she was even comparing his registration to someone elses! She finally said after all this the only reason it didn't say that at the top because the truck had never been registrated in WV! She didn't apologize or anything! Just completely unacceptable to treat a returning customer like that who's been there multiple times in the past! Treating someone like a criminal before even knowing the facts is super unprofessional!