Empire Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Private Account
a week ago
They cut my glass for the office froolnt door same day and I was able to finish it. Thank you so much for help.

  Kevin Davidson
3 years ago
This outfit is such a TERRIBLE EYESORE for our city, and it's right on a major street. Ownership clearly has zero pride in their company or our community. Support companies that make Spokane a better place! Clean up your mess, Empire! You're an embarrassment!

  Chris Huffstetler
6 months ago
Much like other reviews everything was great at first on setup. Waited 13 weeks for glass on order which is the norm right now is my understanding. Rescheduled twice the same morning then showed up 45 minutes late from the time given. Installers were dressed like they came from hanging out st their friends house (as a contractor I wouldn't wear skate shoes to a job site). Here's where the fun begins, while the install looks decent at glance, we had to pick up nails off the floor that we periodically found that they missed which sucks but hey it happens, it wasn't that many. After they leave I take a closer look at the invoice and notice it was a $1000 labor charge for a 90 minute install. You could claim it was two people working but one of the guys was obviously new at this situation and had to be walked through what to do on several points of the install. While I agreed to the price I didnt expect over half the invoice to be labor for 1.5 people for 1.5 hours. I inspected the framing further to find they used drywall screws!?!?. There are specific plastic composite and vinyl composite screws that are meant to be used for installations, it's a joke to pay 1k in labor and they aren't even using the right screws or even screwing them in all the way, because that's right, drywall screws separate wood when tightened down or are over tightened. So when I see that my total bill was nearly $1800 I assume there's a good markup on the glass of usually 30-50% so I paid $1800 for 400 bucks in vinyl window likely that will probably start shifting within 2 years from a poorly rushed install. My bad for not believing everything I read online and thinking a few bad installs don't define a company. Oh and were still waiting for the screens that didn't come at the time of installation.Long story short, grossly over priced for mediocre/poor installation.

  olivia gardner
10 months ago
Left broke glass all over from replacing a window in my studio. Not only that, they moved my rug so it was covering tons of glass. Huge safety hazard considering the room they replaced the window for is a massage studio. Lots of barefoot people. Have more consideration for your clients safety and clean up.

  Nicole Woods
a year ago
Years ago they took a sheet of our glass when we had some patio windows redone. I don't know why they took it, it was mine. I called and they said they had it at the shop in storage. I have called multiple times to get it, and Colleen was very rude, basically saying "We will find it when we find it". She said they would call when they did. That was over 3 years ago. Needless to say, when our new home is built, we won't be calling Empire...:(

  April Moore
a year ago
We took our rv to get the windshield. Replaced. They did a great job

  Miranda N
4 years ago
Helped us save a bundle! By talking through our residential window repair job over the phone, we realized we could easily remove the window and bring it into their shop, reducing the cost by over half! (Since they then didn't need to drive out twice for our particular repair.) I love the honestly and consideration reflected in that great customer service.

  M
7 years ago
When we went to Tune Tech, we were quoted an outrageous price for fixing my front windows on my 2000 Ford Explorer. Empire did it for less than a third of the price, and even saved us extra money by letting us know we didn't need a new regulator and motor.I will genuinely go to these guys for all of my window needs as long as I live in Spokane. Incredibly grateful!

  Jason Upchurch
3 years ago
They re very friendly - that s the good news. In fact, we decided to take our car here because they were very nice on the phone and a little bit less expensive than other glass shops in town. But the first time they installed our windshield they didn t use enough glue to set the front windshield and there was a whistling sound coming through the window every time I went faster than 25 mph. The installer also somehow managed to get their black-tar glue all over the interior of our car. They didn t actually clean the tar, I asked them for wipes to clean the car and eventually they helped me clean it in their parking lot. I had to come back for them to reset the glass which took several hours and ultimately was a net loss of time/money. I ended up taking another vehicle to Safelite in downtown Spokane and although they are a little more expensive it was totally worth it. Bottom line: if you re making your decision based on price just remember that you get what you pay for.

  Jacob Garcia
2 years ago
Excellent prices for any glass projects. They are great to work with and they know the materials to sell you the right solution. They don't try to upsell just to invoice. I strongly recommend this spot

  Mike Howell
9 months ago
This is a small business with a big heart, they come through when others don't. I have great respect for the work they do, and I highly recommend this company.

  affordable auto
7 years ago
Extremely poor workmanship, would not recommend for installation. We experienced a break in over the weekend at our business, and Empire had a great initial response by coming out and securing our entrance door with a temporary wood panel. However, that is where the positive experience ended. The replacement glass had a huge flaw, and it took Empire almost a month to offer a discount or replacement. When it was replaced, the workmanship was terrible. This was the main entrance door to our sales location, and the installer left out many screws, others were installed at an angle or not screwed in all the way, and the silicone was the wrong color and smeared all over the door frame and glass. The technician Empire sent out to fix it worked on the silicone for over an hour before finally admitting he couldn't clean it properly without removing the door and replacing the glass (which of course he didn't). The technician returned the next day to replace the screws that were missing or installed incorrectly. He used the wrong type of screws and left without replacing all of the missing screws or even cleaning his hand prints from all over the door! When we spoke with Empire's office staff we were told Kevin would come out and take care of the remaining issues, but we didn't receive a visit or follow up phone call from anyone. Definitely do not recommend if you want a quality installation.

  Ty and Holly Freeman
a year ago
This is the best place to get your glass replaced! They are very professional, on budget and nice local people. I will never go anywhere else.

  Stevo McGuire
3 years ago
Left broken glass in my van, a spray paint cap, a work shirt, and my window was leaking... plus, I had to being my own seals...(but to be fair it's a 74van), took them 6hrs! I did call them back and they resealed it.

  Jason Stout
a year ago
Great customer service! Colleen and the crew were fantastic. Thank you for all of your help.

  Jonathon Bishop
a year ago
Have used this place three times now and every time they have been fast and professional with great prices.

  wesli sherman
5 years ago
Best people in the world messed at work needed a bevled piece just before they closed they saved my butt I wouldn't use any other place. Truely great

  Kathy Cheney
5 years ago
Great service. Timely response and install. Good at communicating with customer. Competitive price.

  Collin Ronan
4 years ago
Just got my glass done in my door. work. And in a timely manor. Thank you Empire Auto Glass.

  van lovell
4 years ago
Friendly, great service. Good prices!

  Roger Vetsch
6 years ago
They sell and cut custom glass. Decent prices.

  Cory Tobin
6 years ago
Great glass. Great service. Coleen is a gem.

  o j
7 years ago
Beware from these people bad place bad customer service no experience never ever do business with these guys

  mike cabral
8 years ago
Good products, good prices, amazing service!

  Renee Carter
4 years ago
Watch out for this company the owner is not a nice person and is not trustworthy

  Kenneth Barton
4 years ago
Quick work, less than expected cost.

  Erick Richardson
6 years ago
Great price, fast work

  Jim Spinden
3 years ago
Fantastic service