Green Care Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael lewis
7 years ago
I was in earlier this week and could tell they were very busy, despite this they were still able to diagnose a issue with my power door lock. They did have to order a part that was not available in this state. They said but they were able to over night the part I needed for a little extra. Green care auto had me out the very next day before closing. I really am happy about the speedy service. I Have been here several times for other issues and maintenance in the past and decided to give a shout out this time for going the extra mile, they were really eager to get my car fixed and back to me very quickly and for that a thank you guys ! see you next time !

  Devin Strickland
7 years ago
My consistent experience with Green Care has been that they take my car apart and fail to put it back together properly.The first time I took it to them was for scheduled maintenance. They replaced the front control arms. After I got the car home, I took a look underneath and immediately saw that the sway bar had one bolt missing and another that was halfway out. This was about four inches from the control arm they had replaced. There was no way not to notice it. I took it back right away and, to their credit, they fixed it free of charge.About a year later, having decided to give them another chance, I took it to them to fix the air conditioner. They more or less replaced the entire system. When I drove it away, the car immediately started giving coolant system warnings. I took it back. The radiator fan had stopped working altogether and there was a large hose that had become disconnected from the radiator. Although both the fan and the hose are crowded within a few inches of radiator components that they had replaced, the owner insisted that they hadn't touched the cooling system. Despite having serious reservations by now, which I voiced to the owner in a very candid way, I allowed them to replace the broken radiator fan and reconnect the hose. They charged me for parts but not labor.About a month later the car started leaking transmission fluid from the front end. Because I was completely fed up with Green Care by now, and also thinking the leak was possibly unrelated to the recent work, I took the car to a different mechanic. The new mechanic said that the fan Green Care had installed was warped and was rubbing against a hose that carries transmission fluid to the radiator. I paid this mechanic around $1600 to replace the fan and hose. I certainly wasn't going to let Green Care anywhere near it again.After this repair was done, I went back to Green Care to complain, and to ask to be reimbursed for the the cost of fixing their mess. The owner asked why I hadn't brought the car back to them. I explained the history of botched repairs. He shrugged and told me that I had voided the repair contract by taking it to another mechanic. He offered to try to send the fan back under the manufacturer's warranty, but was otherwise unsympathetic and did not admit that there was anything wrong with their work.I gave Green Care many chances, and they botched it every time. I wouldn't let them wash my windshield.

  Ana F
2 years ago
I don't recommend this place they are very unprofessional, keep my car for a whole day for a flat tire. Said it would be ready in a few hours, it wasn't. Then the owner Josh told me it was going to be ready the next morning, so I could drive my kid to school, the next morning nobody was there, not even to give me the keys. When I finally got my car back they said they didn't have time to fix it!, so they did nothing to my car. They didn't move it inside the shop during the night as they promised either. I wish they would have been honest instead of just keep lying. I am glad my car wasn't broke into during the night. If this is how they handle an small repair I seriously can't imagine trusting them with anything bigger.

  Colin Pate
4 years ago
I brought my car here a few months ago when the engine suddenly began making a loud whining noise. They told me the whine was coming from the timing chain side of the engine and there was also a rod knock. They wanted $4500 to rebuild the engine so I brought it to another shop for a second opinion. The other shop told me the whine was coming from the power steering pump (which is on the opposite side from the timing chain) and there was no knock. I replaced the power steering pump and my car resumed running perfectly and quietly, so the second shop was clearly correct. I don't know if this was attempted fraud or if they're just incompetent, but either way you should not bring your car here for any reason.

  Russell Caanon
6 years ago
Reside in Issaquah and no mechanic business does any decent work. About 2 years ago I was traveling to Wallingford and as luck had it; my oil light went off and the staff was so courteous, they "snuck me between appointments" and got me on my way...Since then, I've continued doing business with them. *Most automotive shops will deny quick services, but not the case with these folks!

  J. Barrett
9 years ago
I took my Pathfinder in knowing my radiator hose was cracked and leaking. The tech proceeded to tell me the radiator itself was cracked in not one but two places in addition to the hose estimating the repair cost at nearly $600. When I asked the tech how he knew it was cracked he stated, "Cause there is radiator fluid there." It was obvious he has no clue and so I asked the tech to please put the hose back onto the radiator as I will be going elsewhere, and he refused. I had to reconnect the hose myself and took my car to a different mechanic. Not only did I know the Green Care Auto tech was full of it, the new mechanic pressure tested the radiator for leaks and of course it was not cracked, hose was replaced and the car lived happily ever after.I attempted to contact the store manager to express my frustrations. Trevor, who initially identified himself as the Sales Rep, placed me on hold then got back on the phone and said "This is the manager Trevor." When I explained how shady this all seems he said, "The teach made a recommendation." I said, "Telling me the radiator is cracked in two places is a little more than a recommendation, it's a diagnosis." Trevor then hung up on me. I called back to ask for the name of the owner and it took me three times on hold to get the store owners name. This is by far the worst experience/customer service I have ever encountered.

  Joshua Mathias
6 years ago
Seem to know what they're doing and got work done on my car quickly (same day as when I first took it in). Seem to have average pricing. I was a bit put off by one of the employees being overly (in my opinion) concerned with not receiving complaints from customers or being liable ("if I tell you which repair is more important, you'll complain if it doesn't work," etc., and hearing him complain about another customer who complained without good reason (I think)).

  Jacqueline Smith
9 years ago
I want to give hearty shout out for Green Care Auto Repair in Wallingford. I am always wary of auto places given that I am a savvy woman who does not know cars but is savvy at judging good character and doing my research and checking with several resources who do know cars and will let me know if something is overpriced or not needed. It burns me to get scammed with auto work. I instantly liked these guys- friendly, helpful, respectful, down to earth, seem honest. Good guys who recently took over the ownership and seem to genuinely want to do good work. They not only took me right away, but were thorough in explaining what was going on, what was needed, what was not needed. And less was needed than what was told to me elsewhere. I recently relocated from Seattle to Tacoma and I have to say that I will not hesitate to drive to Seattle to have work done by Green Care Auto Repair.

  darren makaila
5 years ago
They fixed my water pump, replaced my broken belt, and one of the barrons. It took one whole day. Car is good as new for a 99 chevy lumina, one of the worse cars to fix and operate. Call kenny...his customer service is amazing. He explained everything to me for someone who don't know much of anything. Check out this auto shop

  Katey Marx
11 years ago
I called green care about swapping the front seat belt clicker in my car...it was destroyed by our service dog when my boyfriend went in to UW for a bone marrow transplant. I had the part but since we are so far from home i didn't have the tools. The man on the phone said to stop by and he fixed it without expecting any payment! Awesome shop and great people!

  Randk H
7 years ago
Thank you for squeezing me in when I was in a hurry to go on a trip, I could clearly tell you guys were very busy by the full parking lot. Got my brakes done and a couple fluids changed same day despite not having an appointment I just wanted to reach out and say thanks! I will be back soon for my next oil change probably after my trip!

  Olivia Amestoy
6 years ago
These guys are incredible and helped me and my car relentlessly. Super reliable and supportive! Definitely the place to go if you need anything with your car and don't want to get screwed over. Thanks Josh!

  Jonathan Moffitt
5 years ago
I setup a buyer's inspection for this morning at 1100 am after calling yesterday afternoon. I showed up this morning and nobody was there. The sign out front indicates they are open on Saturday from 10-4. They might do great work but I didn't get the opportunity to figure that out.

  Cara Edmund
4 years ago
Amazing place. Above and beyond customer service. The alternator went out on my car and i thought it was my battery. The owner went WAAAAAY above and beyond to help me out and get me back on the road. Such Amazing customer service. Absolutely wonderful place.

  Charles Christopher
8 years ago
I had a pre purchase inspection done here. They were professional, thorough and honest with the condition of the vehicle and gave me a quote for the repair cost.

  Josh Howard
8 years ago
This place is one of the greatest places to get work done on your. These guys are amazing. I mainly deal with Kenny, but all of these guys are great.

  sean jones
6 years ago
So glad I found this gem wouldn't take my car to any other shop fast and accurate service and it's nice to support the small businesses I feel like family

  Yiwei Chen
7 years ago
totally cheating, didn't fix my check engine light at all. worst service in the world.

  Camila Tobar Mondaca
8 years ago
Horrible experience!!!! They "fixed my car and I had to pay $ 1.000,00!!! two weeks later the engine didn't turn over. Please don't go to this place.