Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Yaroslav Kozoriz
3 weeks ago
Amazing experience!Pricing was super transparent and no unpleasant surprises there. Communication and customer service was top notch. They got the job done in half the time it was estimated, returned my rental car for me, and did immaculate work on my vehicle (even the interior was vaccumed spotless, which is saying something given how much my Husky sheds in the backseat).I think this is about as good as collision repair experiences get.

  KS S
a week ago
I started my insurance claim with another collision shop but they couldn't get me in for more than a month so I tried Caliber who sounded like they could get me in sooner. The previous estimate had already been approved by State Farm.Caliber was worried the estimate was 'close' to being on the line between fixing it or totaling it and wanted to make sure the insurance company was ok with their estimate (fair).However, I was ghosted!! I emailed three or four times, texted and tried to call without anyone picking up the phone (no answering service). Just NO response. This is highly unprofessional. I really liked the people when I came into their shop (the guy gave me very nice advice about the process, if they total it, etc.) so I was shocked by the absolute silence for more than a week on at least a status update.I eventually had the insurance company transfer my claim back to the original collision shop even though I had to schedule out for 6 weeks. At least the other shops RESPONDS to emails and communication.Communication is important people. I thought I liked you at the beginning but don't ghost people. That is the worst kind of customer service, particularly when you know people are worried about their claims, just want their car fixed, etc.

  mariah jenicek
a month ago
Everyone that I worked with at the magnolia location was amazing!From start to finish everyone was very informative, patient, kind and easy to work with! My car was finished early and when I picked it up they had complete cleaned the interior which was a wonderful surprise!Grateful for such an easy experience all around!

  Sindu
3 months ago
Following a minor, non-fault accident, State Farm assisted with repairs, recommending this shop. Dealing with back bumper paint removal scratches, I found the customer service to be excellent. While accustomed to Honda service centers and having worked with Progressive previously, this shop's efficiency and affordability surprised me, as my past experiences were more detailed and thorough with Honda. Despite the quicker and cheaper outcome, my overall experience this time was positive, and I would recommend this shop.

  Kari Bennett
11 months ago
After a recent accident, Caliber was able to get me in within two business days for repairs. I'm really happy with the work they did - the car looks and feels like new. I was worried that the seal on the driver's side wouldn't be the same since both doors had to be replaced, but there's no issues with road noise at all after repairs.They communicated with me frequently and promptly about the status of the repairs and finished ahead of schedule. They even detailed my car before returning it to me! Would highly recommend the Caliber Collision Magnolia team, they do phenomenal work!Service: Body & Trim

  Caewyn Barnett
2 months ago
I cannot say enough about how positive my experience was. My car was in for repair after being sideswiped and the team was incredible. They answered when I called, easily and helpfully answered all my questions, communication and paperwork was clear and straight forward. They were clear and knowledgeable about insurance and helpful as I navigated those parameters. They were responsive and sent updates as the work progressed, helpede with the rental car handoff, and we're very timely! I hope not to get in anymore car accidents but if I do I'm 100% going to Caliber!

  ELIEZER VARGAS
3 months ago
Caliber Collision has the best customers service, they always sending updates about your car or give you a call. Andrea was so professional. I was running late to pick up my car and Andrea waited for me. I totally recommend this location they were very professional and helpful they did an excellent job on my Hyundai Tucson 2023.

  Evangeline Yu
3 months ago
Love Monica. She kept me informed every steps of the repair process. Bonus points- I picked my car one week earlier than originally estimated. Monica is wonderful to work with; she is knowledgeable, understanding, and thorough! Best of all, my roadster came back even cuter than she was

  Dylan Yong
2 months ago
Luis was fantastic to work with. He made me feel comfortable and well informed throughout the entire repair process. The repairs were completed quicker than I was expecting and the end result was excellent. I would definitely recommend working with this shop.

  Lisa Kozoriz
3 weeks ago
Absolutely recommend this place! Car repairs were completed early and they coordinated the return of my rental car to Enterprise. The communication was excellent and they provided regular updates.

  Hannah Mosheim
a month ago
Luis and Monica were great to work with! Luid kept me up to date on the repairs and was very responsive. Luis and Monica worked with my car insurance so the process was seamless.

  Nathan Roosendaal
4 months ago
Had my Jeep taken here after an accident. Was originally told they wouldn't be able to get to it for a couple weeks, which was fine with me, but they let me know a week later that work had already begun and they had my Jeep back to me within just 2 weeks. Kyle and Grace were very helpful and kept me up to date with what was going on, couldn't have asked for a better experience.

  Jackson Taylor
2 months ago
I waited 4 weeks to have my estimate performed at this location, and scheduled a time ~1 week after the estimate to have repairs done. I called them to ask if it was possible to move my time up, and was told that not only could they not schedule me earlier, they were cancelling my appointment entirely because they stopped taking in claims from the insurance company of record (Farmers).If they were going to stop taking in Farmers claims, why did they schedule my repair in the first place? And why did I have to call them on an unrelated matter to discover they were cancelling my appointment, instead of them being proactive and calling me?I do not recommend this location. They don't have their act together.

  Chelsea Miller
a month ago
Colorado Springs location. Great communication throughout the entire process. Finished earlier than expected and the repairs are great. Can t even tell there was any damage. Very nice employees.

  Julie Johnson
3 months ago
LOVVVVVEEEE THIS PLACE! They just did a beautiful repair on our Honda civic and returned her to her glory. Customer service w Kyle was amazing, text updates/communication was so great. I felt like I was driving a brand new car off the lot when it was done! Great local south east location! Thanks so much Kyle and Caliber team!

  Aleca Murphy
4 months ago
Had to bring my brand new car to have a scratch that somebody keyed on my car. The body shops are very busy these days in caliber was willing to squeeze me in. Everyone who works there is very kind and helpful. They're able to get my car done a day early which was appreciated.

  Alexandria Bodas
2 years ago
After a minor accident and a few "Seattle beauty marks" from parking garages, Caliber Collision made my car look as good as new. The initial estimate appointment was in late January, drop-off scheduled for early March, then the word was estimated to be done by early April (we picked up on April 6th). While the process took a while, it was certainly worth it. We received regular updates and were notified when a part needed to be ordered or if something was going to take slightly longer than anticipated. I would definitely recommend this Caliber Collision to folks needing work done.**I realize pics show a before pic of one side and an after pic of the other. Damage was about the same on both sides and now they both look like the after pic.Services: Painting, Body & Trim

  Alex Mercier
3 weeks ago
Staff was friendly and willing to work around work schedules. My car was finished. Super quick.shout out to Andrea For keeping me informed and up-to-date.

  John Culpin
5 months ago
I was very pleased with every step of the way with Caliber Collision. They kept me informed of progress and when I picked up my vehicle, I was very pleased. While the parking lot damage was relatively minor and probably an easy job for Caliber, my car looks great. I would highly recommend Caliber Collision on Thorndyke.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Katie Breene
a month ago
My car was fixed quickly, communication was regular and accurate, and my car was cleaner than I left it. Would definitely recommend Caliber for repairs.

  Irene Swanberg
2 months ago
Very happy with the service at Caliber Collision for the recent repair of my car. The staff were very courteous and service provided was excellent.

  Heather Powers
2 months ago
The customer service, workshmanship, timeliness, and communication was all outstanding! If you have a sensitve nose, ask them not to use any air freshener in the car, and then sit back and enjoy the experience.

  Daisy Ortiz
8 months ago
It was such a wonderful experience! They were able to squeeze me in even with how busy they were! I got my car in about 3-4 weeks everything was so quick and easy! Literally forever grateful to the team here and all they did to help me get my car back in action! Everyone was really nice and communicative, I knew what was going on each step of the way.

  aubrey Ciro
a month ago
Great customer service and quality repair. They were very communicative and kept me updated at every stage. Thank you!

  Paula Laplant
a week ago
Outstanding service and repair work and I got my car back 3 days early!!

  Evan Lazaro
a month ago
Professional, good communication, and were extremely quick. Fixed my CRV in 4 days, well ahead of schedule

  david emry
6 months ago
This is at least my 5th experience with Caliber. Don't really know who is running the show (CEO or president), but he or she is obviously doing a fantastic job! Every time my car or truck is perfect with perfect customer service. Thank you!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Kathryn D
7 months ago
Superb quality of work and customer service. My car looked like new after repairs, and the team worked miracles to complete the work 8 days before predicted completion date, saving me hundreds of dollars in car rental fees. Yev, who oversaw my car's repairs, communicated constantly with me about repair progress; he was honest and empathetic, and acted as mu advocate within the shop and with insurance. I recommend this business wholeheartedly.

  Brian Hong
7 months ago
Scratch on second photo is preexisting.Told the gapping was within tolerance of error from manufacturer and dimple on left pic is manufacturer error and any car in a dealer parking lot would have blemishes as big as these

  Eowyn Baughman
3 years ago
They were so easy to work with! Not my first car repair rodeo, but by far the easiest. They worked with our insurance company quickly, aligned the estimates so they could start right away. That all meant we dropped it off on Monday and picked up on Friday can t beat that! Re: covid, they all wore masks and took appropriate precautions.Hope I don t need this service again... but I know myself lol so I m super glad to have found a great local body shop!