Audi Seattle Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Deviprasad S V
3 months ago
Exceptional Experience with Francisco for My Audi Q3 2024 Purchase.From the moment I stepped into the dealership, I knew I was in good hands with Francisco. His expertise and passion for Audi vehicles were evident, making my decision to purchase the 2024 Audi Q3 an easy one.Francisco's approach is a perfect blend of professionalism and personal touch. He listened attentively to my needs and his knowledge about the car was impressive, especially the advancements in the 2024 model.He was patient, answering all our questions in detail and never rushing the process. His recommendations were spot on, helping me select the perfect model and providing a fair trade-in value for my Audi A4.The purchasing process was smooth and transparent. Francisco ensured that all paperwork was handled efficiently, and I was kept informed every step.

  l mena
6 months ago
We had to go to Audi Seattle after another Audi service center could not solve our problem after two visits and many months. I got to work with Tony A and he was so helpful. Listened to all my concerns, he was so kind and patient. He followed up with me afterwards and everything is in great shape now. They knew exactly what to do. I have a great deal of confidence in the service there and I will return in the future even though the drive is farther. Thank you!

  David Rodriguez
8 months ago
Really terrific experience at Audi of Seattle. I was on a two-week road trip and my Q7 popped in oil change light. Not wanting to wait I called Audi of Seattle to see if there s someway they could sneak me in. Wait times at Audi. Service centers near me are for weeks. So I was very pleasantly surprised to be given multiple opportunities in the week. I was visiting to bring my SUV in for service.The facility is spotlessly, clean. My advisor was very friendly and engaging, and the service was fast. 90 minutes in and out. The waiting room as you expect was well stocked and the price was very fair.Highly recommended !!!

  Chris Andersen
6 months ago
I have gone to the Tacoma Audi for my previous services. The wait time for an oil change ended up being 5+ hours! The customer service was horrible as well. I decided to try the Seattle Audi for my 60k maintenance. I was overwhelmed by the difference in wait time and customer service! Sam was awesome and my car was done in half the time! Seattle Audi is my new go to! Keep up the great work and thank you Sam!

  Mateo G
8 months ago
I recently moved to downtown Seattle from Michigan, shipped my car via a transport company. I called Audi Seattle to discuss with the service agents. After checking with their supervisor, they confirmed that the transport company could deliver my car to service and they could receive it without requiring my presence, but also that they could hold onto it for a few business days if needed (parking and space is tight downtown!) I worked with Maria and Hailey on multiple occasions to coordinate this, they remembered me each time and were very helpful! When the car arrived, service manager Graham noted it was due for its 30k mile or 3 Year Service. He called me, obtained my permission and scheduled the service to be taken care of the next day. I was able to pick up my car that Saturday after delivery quite easily! Today 08/03/23, I received my Washington plates and while installing, I discovered one of the screws in the plate bracket had completely rusted out. I brought the car by at about 12:30PM hoping they could squeeze me in for an appointment, they could not, but Graham was there and was able to get the screw out and replaced in about 20 minutes to save me the hassle of coming back. They even took the extra time to advise me on how to manage the issue that my car has no mounting bracket for the front license plate (parts team had a few options for me and were very helpful!) I'm still new to the area, but already the Audi Seattle Service Center team have set me at ease that my car is in excellent hands with them. I will definitely be returning!Service: General repairs & maintenance

  AJ Cruz
a month ago
Quick, efficient, and reliable service. Friendly staff. Id rather travel here even though there is a closer Audi dealership near me.

  J Pe
a year ago
This was the smoothest and most courteous dealership service I ve experienced in the area. I switched to Audi Seattle after three terrible experiences at other locations. Went in for my recommended 75k maintenance and left feeling confident all was done properly.Differences I experienced between Audi Seattle and the other Audi dealerships:Loaner car was ready and available as requested.Service time was as expected (slightly shorter).Ryan, the service rep, was attentive, friendly, and confirmed with mechanics that all of my concerns were addressed before communicating with me.I wasn t bullied into extra repairs.The customer lounge and office area was perfect for getting my work done while I waited.Snacks were subpar but I didn t go in expecting a meal.Little things can make or break the customer experience.This is absolutely my new dealership for service and my next purchase!Services: Air & cabin filter replacement, Auto battery replacement, General repairs & maintenance, Vehicle Inspection, Auto battery maintenance, Vehicle safety inspection, Auto maintenance, Battery, Oil change

  Sharon Lee
3 months ago
Convenient, consistent and reliable service without up sells/hassles. Sam at Audi is helpful, thorough and great to work with.

  Rebar Niemi
11 months ago
The Audi Seattle Service Center has always tried to do right by me, even when they mess up. I've always recommended them in the past for their sincerely excellent customer service. Particularly want to say Xay and Ryan are incredible service consultants and Derek the service manager is a stand up guy. It might not always be the cheapest place to get your car fixed but they more than made up for it by being communicative, polite, and helpful. I was not satisfied by the service I received during my most recent visit and they offered me a discount and tried to make it right. In the past Ryan has worked really hard to get me a loaner when I needed one and Xay is just the best at communicating super clearly and promptly so you can make the best decision for your car and have all the facts. If you work with either one of them you're going to be in good hands. I'll continue recommending them as a trustworthy place to get your car serviced and will definitely be returning for my own Audi service needs.Services: Electrical repair, Engine repair

  Denise Tanaka
a year ago
I should have bought my car in Audi Seattle instead of Bellevue. Service is always outstanding and staff treats me really well, very different from Bellevue. They explain everything upfront and give you an estimate of price ahead, no surprises.Send the link through phone message for the car updates, you check the video and know when it's ready. No issues. All services I've done so far were really smooth. Audi Seattle services is highly recommended!Only downside is Audi in general. 2 recalls for Q5 in less than 3 years!!!! I hope I'm not coming back for another recall services soon.

  Jack Hebert
a year ago
Have been taking my A3 here since 2016. Recently their prices have gotten pretty high- $250/hour for diagnostics. After paying that ($1200 for a battery, oil change, brake fluid) they returned car to me with a check engine light on. They tried to claim that they never drove the vehicle (my bill says they did?) and that it was bad luck, but now I need new fuel injectors and spark plugs.Other service centers quotes me $1,000 less for that work, but I m currently waiting for the tow truck since after their work my car won t drive.Up until now I highly recommended this establishment.

  Danielle Robinson
a year ago
Been taking my car here for over three years, seriously the best service ever! I ve had multiple yearly maintenances, flats and recalls serviced here. They are extremely quick, efficient and knowledgeable.My service rep Tony Alongi continuously goes out of his way to get me the quickest appointment possible and during emergencies has been able to service my flats immediately. Unparalleled service and expertise, I will never go anywhere else!

  Tejal Raut
a year ago
Check your final service bill. They will go above and beyond to rip you off!Eg- 172$ for brake fluid change, which costs 10-20$?They have started charging for a loaner vehicle service (which was not once mentioned). We denied it and were charged for it.The customer rep are nice, so nice that they slide you on the bill and quickly process the payment - later to realize you have been tricked with charges and services you did not use.Oh the Lyft pickup facility? they sent it to the wrong address. Another expense coming from your pocket.

  Glenn Roland
10 months ago
Courteous and prompt cust srvc. They even helped me with the transportation while work was getting done. I was surprised with the price difference on my 2019 Q7 front brake job costing $2,600.00 I was quoted $1,800.00 at the Fife dealership.

  Latte.Fluffy
a year ago
I took my Q5 for the key programming and multi-point inspection. It was my first time visiting this service center and by far, this was the best car service center. Staffs were really nice and friendly, and the customer lounge was awesome. Ryan Malley helped me with my car and I was impressed how nice and friendly he is (and perfectly finished the service done). I don't live in the Seattle area, but I would not mind driving 45 mins to get my car serviced at this place in the future.Services: General repairs & maintenance, Vehicle safety inspection

  Kathrin Hilde Peters
a year ago
Sam is the best!! We were so grateful for the help he provided. We were only in town for a few days and had a small but problematic issue on the car. Sam went out of his way to get it fixed for us right there and then, with highest quality service, doing the job briefly in between others, and didn t even charge a fee as it was just a really quick fix for them. So grateful to him and the team!Service: General repairs & maintenance

  Jeremy Eisenman
8 months ago
Great experience and why I keep leasing with Audi. Dominique Prevo was super knowledgeable and went above and beyond on doing the right thing! Suspect she always does that. They are all good at Audi Seattle. Thank you!

  Zack McIntyre
a year ago
Beware! I had the battery replaced in my 2015 A4 by Audi Seattle. I paid over $300 in labor alone (for something that would take an ordinary person half an hour), only for the technician to not finish the job. After having all the electronics in my car TURN OFF WHILE DRIVING (power steering and headlights are the important ones), I found the battery cables were not tightened and the battery mounting bracket was not tightened down. As I drove, the battery had shifted and intermittently dropped all electronics in the car. There is nothing difficult about replacing a battery. I had the dealership do it because the new battery apparently has to be coded.I asked the dealership what they would do to prevent this from happening to someone else. The service manager said, I spoke with the shop foreman and the looked over the original repair order information. I am very sorry that the technician did not tighten the battery cables and hold down bracket after your battery replacement. We do consider this a serious issue and have spoken with the technician involved. Thank you for bringing this to our attention allowing us to improve our procedures and avoid future issues with other clients. We do value you and your vehicles service. I would like to put a $250.00 service credit on your account for future service. I appreciate the response and the gesture, but there was never going to be any future service.

  Fima Macheret
a year ago
I am really happy with how I and my car have been treated by the team here at Audi Seattle. I'd like to particularly highlight Tony, Sam, Xai, and their colleagues. My car has needed some work done this year (I've been in twice), one visit was to install a new convertible roof and the other was to clean the windshield fluid nozzles. Last year they got someone in to replace the stuck-on rearview mirror. Communication is always great - Once I get in, we talk via text. I found that to be very easy and straightforward.Services: General repairs & maintenance, Body & Trim, Auto sunroof glass replacement, Auto maintenance

  Haeyoon Jacobus
9 months ago
Excellent customer service. I took my sister's car there instead of the place of the original purchase, because of the bad experience. Very happy that she made the switch. Highly recommend.Services: Air & cabin filter replacement, Auto engine diagnostic, Tire rotations, Auto maintenance, Oil changeServices: Air & cabin filter replacement, Auto engine diagnostic, Tire rotations, Auto maintenance, Oil change

  Jared Brown
2 years ago
Set up an appointment weeks in advance to have an airbag recall replacement performed and scheduled an oil change at the same time out of convenience (I've never taken my car to a dealership service center before to save on cost). When I arrived for my appointment (after waiting 10-15 minutes to be helped even though I was early to my appt) I found out that the service center might not have ordered the airbag but that they'd follow up with me about it if not. Instead, I found out at the end of the day when I came to pick up my car that they didn't have the airbag after all but they still did the oil change. I complained about how I wouldn't have done the oil change otherwise and got a 10% discount on it. On top of that, they sent me the video inspection of a completely different car and never sent me the correct video.At this point, I had to reschedule for more than a week later for the airbag to come in and do the whole process of taking the car in again. When I asked for an ETA on the car being done, the service adviser was slow to get back to me even though I told him I had a meeting scheduled close to their closing time. He was supposed to send me a link to take a Lyft to the dealership but he input the wrong phone number. This prevented me from making it to the dealership and I had to leave my car overnight.So much for being a luxury car dealership. Due to the poor communication and customer service I'll be taking their mechanic's helpful service recommendations to be performed at another shop.Services: General repairs & maintenance, Oil change

  Tonya Perfect
a year ago
I keep coming back to Audi Seattle. Tony and the entire team are the reason why. I wouldn't enjoy driving anything else. I want all my Audi service to be managed with Tony in charge. I feel safe as well as like family for decades now, thank you.

  John Doe
a year ago
Fantastic place! Excellent service! These guys will go above and beyond and not rip you off. Service performed on 2012 Q7 TDI that had SCR (DEF) system issues.Service: ExhaustService: Exhaust

  Ben Saitz
3 months ago
Great service center. Helpful people. All the little things

  Roger Knopf
2 years ago
First rate service. The tech sends videos of what they inspected! I won't trust my Audi to anyone else. But their service loaner program is diabolical. They gave me a Q5 Hybrid. Now my wife wants one!

  Nicolas A Perez
a year ago
Easy service scheduling, although they are quite busy.In the day of the service, everything was smooth, the dealership paid for my Lyft to work and back.

  Kevin Boos
a year ago
Friendly service, but they didn't really do a great job of addressing the various issues with my brand new Q3.

  Calvin Hsieh
8 months ago
The service specialist were attentive and responsive. They also communicated well on the service status.

  A Chinn
a year ago
Very friendly, courteous and professional. But I ended up requesting service from Bellevue Audi instead.

  Michael Lynch
2 years ago
Great service and excellent waiting spaces.