Crash Champions Collision Repair Grady Way

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Moses Kaina
a month ago
Mia gave me world-class customer service. Mia gave me the best recommendations of what else I should do to make her(my car) look pretty again. I m %100 satisfied with how she(my car) looks, and %100 with the time frame I was given for her to be fixed.

  Denise Muecke
a month ago
I didn t have high hopes for this place, just because I am very cynical. I fully expected for the repairs to take longer than quoted and when I realized I forgot to take out my $175.00 Rayban sunglasses, I expected them to be gone. Well Crash Champions did not let me down. Car took almost 2 months to repair and my sunglasses were indeed gone. Thanks for not letting me down! Yes, I know I should have taken my sunglasses out of the car. And yes, it says that they are not responsible for lost or stolen items, but just once I would like to be wrong.

  Yaier Ron-Rubinstein (BaBa)
6 months ago
Walked in with a simple fast fix.Less than 10 min after a nice guy "touch" the car to be able to drive comfortably.No charge.I'll come back to complete the fix.Great job guys!

  Grecia Perez
7 months ago
Not satisfied with the removal of my bumper. Took my car in to get the sensor checked out, did not get any work done here, but the removal and placement of my bumper was not done professionally. The trim of the bumper and clips were cracked and broken. Truly do not appreciate the way car was mishandled at the Renton location.

  Frank Whitesell
4 months ago
Attempting to work with Service King was a big disappointment. I was calling the number tied to their Redmond location for service at the Renton shop. I tried working with them for 10 weeks on a car repair tied to an insurance claim and the repair work was never started. There was difficulty finding parts, which is understandable. After 9 weeks I called them to discuss options. They told me they would be back to me in 2 days. After a week of waiting, I called again. The service rep had no news, but said she would call back and she did. On that return call, she told me they don t do the type of repairs I need so I need to go to some other shop. What? You just figured that out after having the car in your shop to review, 10 weeks pass, and now you tell me? Absurdly unprofessional and an enormous loss of time to get my car repaired.

  yourfriend raffy
4 days ago
The staff were so friendly and helpful! They were timely with their service and very communicative. Van and Edwardo especially! :)

  N P
4 months ago
On 2/9/2023 I visited this place. The young Asian woman (so-called manager) was HORRIBLE!!! She said so many negative things to me; "you may want to shop around because we may not be able to fix your car to your liking". "You don't look like one of those crazy people". "I see a dent on your car. Were you in a hail storm?" There was no dent. These were some of things said to me. I asked the other young girl for the owners number. She said she didn't have it. Eventually I told her I would go elsewhere. AVOID THIS PLACE!

  Ashley Halvorson
8 months ago
First experience with a body shop. Honestly, making the initial appointment was challenging. But once it was set, everything else ran smooth. I was called a week after drop off with an estimate for when the car would be ready. They finished up a day early. They are busy. Just about everyone everywhere is short staffed. Supply chain issues and labor shortage issues aside, they handled my case with superior customer service and professionalism. Even when I asked about a couple things on my car I didn't notice before, they treated me with seriousness and respect. Not once did I feel rushed or an inconvenience. I would use this place again for sure.

  Xong Her
6 months ago
If I could give this place 0 stars I would . They ve lied over and over again about when I ll be getting my car back and I still don t have it. It s been over a month and they keep making up excuses about ordering the wrong parts and won t even answer the phone when I call. If I were you I would take my business else where unless you don t mind waiting half a year . I saw another review of someone waiting at least 7 months. This place is trash!Service: Steering & suspension repair

  Dawn Fulmer
11 months ago
It took 7 months and a lot of lies from this car shop to get my car fixed. They talked to me in the most disrespectful way and treated me like trash. They needed to only fix a very small dent and scratch on my rear corner panel and rear bumper. The first time having my car, they said that my bumper was on back order and so they had my car waiting there for 4 weeks. Then they said that the bumper they received was cracked but they had fixed the other damage. I decided to take my car back while waiting for the replacement bumper. But when I picked it up, they had not fixed any of the damage. So we decided to wait for the new bumper to arrive and then they would fix it all. Then they told the insurance company it was fixed and got their payout. After 6 months of calling with no answer and leaving countless messages, the insurance company finally got them to answer. They said they had the new bumper and made an appointment for the 1 day repair. The next day after dropping it off, they called to say the bumper was cracked and they had to order another one. I asked if I could have proof that this was in fact the second cracked bumper for my car. They would not provide it. Then another employee called me to tell me they wanted to keep it another week to wait for the bumper. When I confronted her about the lying, she finally admitted it and worded it in a way that I was a difficult customer who wasn t patient, this was 7 days after the one day repair. I finally got my car back 5 days later. Yes, the original damage was fixed. But for some reason they broke off my cell phone charger inside my car, breaking a piece of the dash it was attached to. Did I mention I have a brand new 2023 car. Do not go to the shop. Tell all your friends, they do horrible work and their staff is disrespectful.Service: Body & Trim

  STEVE CUMMINGS
8 months ago
Scheduling an appointment was very frustrating, to say the least. GEICO forwarded me their instruction to be there BY 11 AM. We arrived at 9 00 and had to wait two hours before the estimate. Only then did I learn we were supposed to arrive exactly AT 11 00. This is a mega body shop that is very impersonal and rigid. I hope they make the simple repair without further frustration.

  Armando Bargas
7 months ago
You can tell they are busy but very friendly and they are good about communicating time lines.. thanks!

  Remington Spencer
11 months ago
If I could leave 0 stars I would. Took my wife s car into be fixed through my insurance. When we got the car back someone had gone through our car and taken things. Opened my first aid kit and took items, which is whatever. However, upon further inspection we have a pair of Ray-Ban sun glasses, a pair of Oakley sunglasses missing, and my tire jack is gone. Things were also tossed about the back seat.When confronted they said someone apparently cut through their fence and went through some cars. We were NEVER notified that they had a break in. We also asked why our car wasn t locked and got an oops accidents happens kinda reaction. Very pissed off and un-happy.So not only did the repairs take a week longer than they quotes us they also neglected to lock our car keeping it safe. I strongly recommend going else where for your car repairs.

  Lance Van Scyoc
5 months ago
Great service and fast turn around time. Stefanie was great!!! And my car looks great, thanks crash Champs.

  Kayle Fithian
2 months ago
This place is ridiculous they found a pipe in my car and said it was too hazardous to work on my car. Smh.

  Katie Spencer
11 months ago
Apparently while my car was there getting fixed, someone cut the fence and went through all the cars. So they don't lock your cars, my car had been gone through, sunglasses stolen, my car jack was stolen, we were never notified that the incident happened so we could file a report when it happened....Service: PaintingService: Painting

  Tan Nguyen
5 months ago
Good pricing and service compared other repair shops nearby. Nice staff .

  Shane Agee
6 months ago
Just wanted to share a changed of heart for crash champions. Thank you guys for the diligence and hard work.. really appreciate the efforts.Thank you!

  Btiger01 Nguyen
5 months ago
Good job, on time, good customer services, recommended.

  Michael roth
5 months ago
Ditched on my appointment

  Geneva Dawson
2 months ago
Very nice.

  Michael Green
2 months ago
Drew is the man!!!!

  Temesgen Kebede
a year ago
They are not helping as a professional.