Hanson Subaru

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Daniel Robertson
2 weeks ago
Bought a 2024 outback wilderness after test driving four separate vehicles that day. Nate was the man. Never pressured me to make a decision and knew everything about the vehicles. Worth noting he was also just a great guy. Also vouched for me in the price negotiation and got me even more off than what we agreed upon. Genuinely great experience through the whole process.Will be back when the next trade in needs to happen.

  Jules T
3 weeks ago
Brandon was super easy to work with and helped me get exactly the vehicle I wanted. This is my second Hanson Subaru car and my experience has been very positive since 2016. I look forward to a continued great experience.

  Hailee Stewart
2 months ago
I'll be honest, I walked into this place thinking I was REALLY going to play hardball (you have to in these dealerships, and in life). My husband and I pulled up to look at the Subaru Outback we went there to look at. Jordan came out and was so darn polite, asking if we were being helped. We told him not yet, just checking out the car. We went towards him just because he was kind we gravitated toward him immediately. No pressure, no running at us. We went for a test drive and he didn't make a fuss about anything we did, stomping on the breaks he just laughed.I purchased the car for less than they wanted for the car, but less than it was REALLY worth (Market value). But! The car is worth more in value to us because we no longer have to fret on long road trips, which are the glue that holds us together. As people that need to get out and feel the earth between our fingers, this car will bring us to that. The safety ratings, reliability, its all there. I am very happy with my purchase and I am very happy with our new friend, Jordan. Thank you so much for making this a pleasant experience.

  Robert Heatwole
2 weeks ago
So I go to this dealership every single month for an oil change great service! I bought my car here brand new!!!!!!! Every single month I spend the money for whatever they suggest I need because I don t know cars and I trusted them. Last month they said I would need break pads.I came in 4/3/2024 at 3pm (they close at 6pm) plenty of time I thought they always do my oil in like 40 or 50 minutes. They let me know there might be a 1 hour wait. That s okay there amazing!I let them know I was told BY THEM the breaks might need to be changed because they told me that last month that they would. They said oh okay no problem we will bring it to the main shop. I thought cool no problem! Had me go to Scott in the main office. Scott and I spoke about how much it would be, cool no issue. I signed papers like I ALWAYS do. He said perfect I ll give you a text and let you know which breaks need to be changed. Okay that s fine you guys know what s best.First off he never texts me and when I called at 5:15pm they were so disrespectful saying I m not getting my car today! I m so shocked that you guys just took my car over night and did not tell me. I have a job to go to every morning at 5am. How can you take a car over night and not tell people that. I was so shocked at first because I felt like my car had been stolen! Look I know it s not and that I ll get it back eventually but I still have not even been texted. I really feel totally swindled by Scott this is the worst down right dirtiest professional deal I have ever been apart of I hope this doesn t happen to anyone else.Robert H.

  Rob Brew
a month ago
This is a great company. My girlfriend bought a used Nissan Rogue late last year and it was everyone's worst case scenario. The engine had be neglected and was rapidly consuming oil. It's something you wouldn't notice on a quick inspection, so I don't fault the dealership for selling it. We brought the car in a couple of times and eventually it was clear the engine needed to be replaced. This is where people's nightmare ordeals usually start. We talked to the sales manager and service. They took care of everything. The engine replacement took months due to the warranty company and parts, but Hanson Subaru compensated for a loaner vehicle the entire time. At no point was there any issues in dealing with them and they very quickly acknowledged the issues would be corrected. Specifically, Skylar in service is great to work with. If you're buying used, I would definitely consider buying from Hanson.

  John Hansen
a month ago
Best purchase experience of a new car ever. Well versed salesman that not only know the product they look professional. No high pressure on anything just information. Easiest purchase of any new vehicle in last ten years. Thank you Hanson motors for supporting local events in Mason County.

  jerry davis
2 weeks ago
If you go into Subaru in Olympia ask for Javany, he helped me and my wife and was very helpful. He got our paperwork done and processed quickly and got us taken care of when we were on a time crunch. Also he wasn t pushy about anything which we appreciate cause a lot of sales people are so would definitely recommend if you are looking for a car check them out.

  Ella M.
2 months ago
Greetings all Subaru lovers! I purchased a beautiful 2019 Subaru Forester at Hanson Subaru in Olympia Washington, Jan 19, 2024. From the minute I pulled up and walked into the dealership, I was greeted with sincere and friendly employees. No body pounced on me for a sale! Aaron Johnson was the salesman that worked with me. He was the most polite, kind and respectful young man. He listened carefully to my needs and helped me pick out cars that met my criteria to test drive. He was sweet, patient and a pleasure to talk to as we drove around town. He spent most of the day with me. Not once during that time did I feel rushed. Aaron gave me his full attention. I had many questions and concerns. Aaron had the answers and information to put me at ease. I was confident with him knowing I was not just a sale but someone he truly cared about and wanted to help. This kind of customer service is rare! He understood my budget needs and worked very hard to get the financing exactly where I needed it. I'm 65 years old and this may be the last car I ever purchase so it was a huge decision and a lot of money for me to spend. I am very happy with my new Forester. Thank you Hanson Subaru for employing stellar people at your dealership. And a huge heartfelt thanks to you Aaron and all the employees that helped me while I was there. I will be referring everyone I know to come and buy their cars from you!Sincerely,Ella Marmont

  John Colgan
a month ago
Terrific staff walked us through the purchase of our 3rd new Subaru. The GM (Lee Jackson) introduced us to Sales Rep (Mike Priebe) and Mike took great care of us. Straightforward approach, excellent follow-through and cordial in all interactions. At time of purchase, we met with Finance Department s David, who sealed the deal; no gaming, no wasted time, no nonsense. Most refreshing!

  JACQUE Noard
4 months ago
My husband and I appreciated the no pressure sales at Hanson Subaru along with the friendliness of all the staff. They made the experience smooth with no hassle. Very happy with our new outback.

  Bear Holmes
a month ago
Very happy with Hanson Subaru, especially working with Dan Canoy. Dan is low pressure, knowledgeable, helpful, friendly and easy to talk to. He listens well and is responsive. He found us the exact Forester in the trim, color and options we wanted. The car was already in the general pipeline, he reserved it for us and it arrived a couple of days before the estimated date and was nicely detailed. The paperwork was a breeze, five star customer service all around.

  Suzy Holmes
2 months ago
We haven't purchased a new vehicle for a long, long time. Dan Canoy was our salesman & he was terrific, extremely knowledgeable about the different SUV vehicles they had, he took his time explaining each of their features, took us for a test drive & was patient answering all of our questions. The sales contract fellow was also knowledgeable & patient explaining each page we needed to sign. Then Dan took time explaining how to use features on our new Subaru, how to come in for servicing, etc. I'd highly recommend this dealer & gentlemen to anyone wanting a new Subaru vehicle.

  Michelle Driver
2 weeks ago
I highly recommend Hanson. Aaron J. and Scott S. were fantastic. As a single female, I was expecting the worst. They were helpful, informative, no pressure, and I left with the car I wanted at a fair price. Thanks so much!!!

  jason mitchell
4 weeks ago
Do not go to this place! I had to take my car there a couple of years ago for a air bag recall and those technicians put my dashboard back on incorrectly and now I have an annoying sound that vibrates when I drive. I also noticed that they broke parts and clips on the right side of my dashboard there was also screws missing. Okay I understand that a massive airbag recall requires these technicians to work on thousands of cars but it seems that they were just rushing through these cars to get it done faster with little to no care, my neighbors had to take their car in too and theirs was also not put back right. It's not the consumers fault that the manufacturer put faulty airbags in and had to recall them, so they should make it right, meaning new airbags replaced and installed correctly and that leads me to Hanson just a dealership giving Subaru a bad name we'll no thanks for doing a crappy job!

  Sara Packard
3 weeks ago
Hanson Subaru was outstanding in helping me purchase my first brand new car. It s a big decision especially for someone who is young and ambiguous. Jovany was really patient with us and overall made the experience comfortable and not too long.

  Stacy Waterworth
a month ago
I just purchased my third Subaru. The first two Outbacks were from another dealership that were unwilling to provide us value for our trade in this time. Prior to Hanson Subaru, a dealership up north also came up short for a deal.Nik and Scott at Hanson Subaru were professional to work with. They honored their prices and made the whole transaction easy. I love my new car and would highly recommend Hanson Subaru in Olympia.

  Craig
3 months ago
Purchased a new vehicle. Got it at a fair price with our trade-in. They matched the price of their competitors In Tacoma and Puyallup. Was good to be able to purchase locally. Enjoyed working with sales, Sam, and finance, Juan. No pressure. Good guys. I did suggest the dealership post the window sticker for their vehicles on the website. Makes it much easier to find the information about a specific car.

  Rob Brooks
a month ago
Knowledgeable, courteous and efficient people. This is the best run, cleanest, professional and friendly dealership in the area. Sales rep Dan and finance rep Dave really knew their stuff and were great at helping me navigate through the process.

  Randy K
3 months ago
This is my third Subaru and the process keeps getting better. Sam at Hanson Subaru handles our questions and buying experience. Dave in finance communicated very well and we were never rushed to make a decision. Thank you again for an amazing buying experience!

  Ian Bessler
2 months ago
The folks at Hanson Subaru were friendly and thorough. This vehicle was the first brand new car I had ever purchased, so I was both excited and stressed, but they made the process very relaxed and easygoing. I had a great experience!

  Katherine Kirchoff
4 weeks ago
This was my first time selecting & buying a car on my own & Dan Canoy at Hansen Subaru made much less intimidating than I had expected! Knowing that I wanted a new Subaru helped but Dan was patient & definitely not pushy . Needless to say, I am thrilled with my new car! As a senior, living in a senior community, I will be happy to share my experience at Hansen & suggest a future buyer looks up Dan Canoy! Thank you, Dan!Thank you Hansen.

  Kathryn Eyraud
2 months ago
They were great. I had Mike. He explain differences in vehicles and worked with us when we had questions on financing. He was not pushy and when we needed to come back made sure to make time for me. Great group there.

  G B
2 months ago
I m new to the Pacific Northwest & stopped by Hanson Subaru to check it out & schedule an oil change. I found it to be a friendly place from the moment I exited my 2015 Subaru. I scheduled my appointment at the Express Service desk & checked out the showroom models. I proceeded to test drive a 2024 Outback Wilderness. It is just what I was looking for. I particularly liked the safety features. Needless to say I left Hanson Subaru later that afternoon in the vehicle that I test drove. Everyone, from the sales person, the credit manager and service department were courteous, professional & took the time to work with me. I did not feel pressured. Everyone worker together as a well-oiled team. I recommend Hanson Subaru.

  Farrah French
a week ago
I m very happy with my new Forester!! I appreciate the time and work the staff did to get me a rate I was comfortable with. Thanks!! I could not be more happy with this purchase!!

  Skyler Haring
a month ago
My family and I have collectively bought several cars from this place and have had great experiences doing so. Nate from sales is the man! He hooked me up with my dream car in a no pressure kind of way, making the buying process very easy.

  Heather Dykstra
4 months ago
Our sales guy Nik at Subaru was absolutely phenomenal! It was my first time buying a new car and he made the experience way less stressful than I d expected. He had great answers to all our questions, ensured that I tried all the features of the vehicle during the test drive so I knew what I was getting, comfortably talked through all of our options with various warranties and extra coverage for the vehicle and had a lot of his own experiences with driving his own Subaru that he shared. We could not have picked a better sales guy, so I m feeling extraordinarily grateful we happened to meet him on the lot. For a great experience, ask for Nik!

  Steven Ittner
3 weeks ago
Took my 2015 forester in for an oil leak, they had to pull the engine to complete the repair. After work was complete I noticed the fuel mileage went from 30-32 mpg down to 24-25 mpg. Also operating temperature went from 200-205 degrees to 220-230 degrees. Before the vehicle had 3000 miles on it after the repair, we were driving it back to the dealer to figure out what was wrong the engine blew up. After a week plus of having it they basically told me the engine failure was not caused by anything they did. Even though it didn t operate as it did before the work was done. I was then told it would be $14,500 plus tax to replace the engine. Needles to say I believe whatever they did caused the engine failure and should have stood by their 1 year warranty for the repair work.

  Clara Lari
a week ago
I am loyal customer. This is my second car purchased there. Sam Wright was very helpful in my making the decision to purchase the Crosstrek.

  megan mcguire
3 months ago
I had such a wonderful experience buying my new car. My car salesman Lucas was very kind, & knowledgeable. Showed me around the car & explained features and answered all my questions. Got to chat with the manager who found better interest rates to work better for my monthly budget. Would absolutely recommend this company (:

  Kayla Speer
2 weeks ago
Roy and Jeff are absolutely amazing people! I had something happen with my oil pan and they made a very stressful situation a super easy one. i appreciate them so much and all they do for their customers!!