O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Josue
5 months ago
Came in to pick up some Windshield wipers today. I was greeted with a warm welcome. Immediately Terry and Shane and the register lady helped me find exactly what I needed and even insisted on installing them for me. Great customer service. Veteran friendly. Great people.

  Roger Simeon
4 weeks ago
Very helpful folks. They know where items are in the store and even walk you to the section. I'm not a shopper, I go into a store on a mission and the staff help me get out quickly. Sometimes, they are understaffed but they make uo for it with knowledge and assistance.Thanks for being there!!

  Beth
3 months ago
People are nice but dude seriously change your website hours! It was updated to weeks ago. Went in two times and both times they were closed at 8 instead of 9!! Really annoying. Especially when I have a broken down car and can t get what I need from the only place in town. Fix your hours or close at the time posted!!

  Karolyn Pearson
a month ago
Bought a radiator here it works. No core charge. Need to take my old power steering pump back to other store to get my $38.00 core charge returned....

  Susie Z
5 months ago
Sometime in Mid-October, I was in Granite Falls with my chip truck, C4500 when the Serpentine belt broke. I was able to get off the road and called O'Reillys and asked if #1. they had the belt available and #2 if someone (mobile) could install for me since I have no clue. Thank you for Russ!!! He said he had the belt and called Sean to come and install it for me. I was on the road after 45 mintues!! Russ, you really ROCKED it and made my day and renewed my faith in the world, there are still good people out there!!! Sean, you ROCKED it as well!! Thank you again for all of your help!!!

  Burnner
4 months ago
The guy at the desk couldn't find what I was looking for so he called his boss who already left for the day she turned around came back to the store and found what I needed and was able to get it by the next morning 9am what a great manager awesome customer service experience well managed and friendly store.

  Stephanie V
2 months ago
They have always been there for me. I am a senior and they go out of their way to put in headlamps or inform me of needs for my vehicle.

  Tyson Bushnell
4 months ago
What an absolutely amazing and knowledgeable staff ..!! From the top notch manager!! to the newest crew member!! They sure treat you right and find anything you might need !!

  John Monk
8 months ago
Called the store at 07:30 and Kelsey the new Manager answered. I told her that needed a serpentine belt as I needed to bypass the AC pump on the car I was working on and I told her the length and width that I needed. She said that she would search the selfs looking for one and was pretty sure that she had what I needed. So I bought with me my certified measuring device (a piece of twine) and when I arrived 20 minutes later she had it waiting. She was spot on and it was a perfect fit. She is a super nice person and if your in need of a part and don't want to get home and realize that the belt you have from a previous store is not the right size and it's to late to go back that night (True Story); give Kelsey a shout.J Monk and Trusty Service Dog - Sabella (woof)

  Dale Ekloff
a month ago
Used to work there they're not that good young kids working counters and every star I've been in they're all on their cell phones not right for a business

  Dale Amond
2 months ago
Friendly and more than willing to go the extra mile for me. Would recommend.

  Milton Sprague
7 months ago
Been going here for years to buy parts didn't really care to write a review but whatever this store has done in the last few months keep it up most be new management or something you got a customer for life.

  Mathew Thom
5 months ago
Only had the "expensive" brand filter when I was in. But the cashier was, um, nice but in a , like, OMG bro! Kinda way.

  Megan Moss
6 months ago
The employees there are not educated enough to understand what you need even though you have the part right there. Very frustrating when you live out of town 20 miles.

  Ryan D
a year ago
What a wonderful experience. Went in, asked for what I needed and was helped instantly. In and out in 5 minutes. Would of been 3, but couple employees had to make sure my 3 year old walked out with a smile. There was one employee who missed out on my kids smile, but it was because he was outside helping a customer with their car and needs. This kind of helpful and friendly atmosphere will have me return there for any future needs and sure it's why others were there too. Thanks again for the help and making my child smile.

  David G
2 years ago
This store was a great addition to Granite Falls and offers a good selection of automotive parts and accessories. I went in to buy an air filter for my daughter's car along with wiper blades a couple days ago. They didn't have the filter but told me it would be there the next day so I paid for it and picked it up the next day. The guy also offered to change the blades on her car which is easy enough to do but since it was raining I let him do it. Great customer service every time I've been there.

  Amanda Poole
a year ago
I drive a really old beat up Honda that has required a lot of work to keep on the road. A starter, new plugs, new fuel filter, fuel pump, thermostat, radiator, radiator fan assembly, ECT sensor, new pulley for the power window... You get the idea. I'm not a mechanic. At best, I could be described as a grease monkey. The assistant manager Kenny has gone above and beyond in helping me to understand my cooling system, and to figure out the issues it has been having. He printed out technical diagrams for me, took the time to ensure I understood them, and saved me from spending time & money on things I didn't need. Above and beyond all the way. Thankyou Kenny!!!

  Jay Smith
a year ago
Will never set foot in there again .Ordered a carb and paid for it . They told me they would call me in 2 weeks when it came in . Four weeks later I went in to check . the carb was not in stock as they hade told me when I ordered it they found in stock and reordered it . A month later still no call .Went in same story .after this happened a third time I asked to talk to the owner . The employee came back and told me he was too busy to talk to me .I waited and he finely came out and told me he would take car of it personally and call me back by the end of the next day .That was 4 months ago .I am a business owner and the carb was for one of my forklift which I had to go without .Not once did I get anything that resembled an apology I would never treat my customers this way.

  Carlos Y Yovani Reynaga Torres
8 months ago
Always a great deal of help thank you Ted for helping me diagnose my car man I appreciate that PS I love that you guys price match

  Kathleen Fuchs (Kathy)
a year ago
Instant help when I got there. I had no idea what I was doing so staff did it all for for me. So friendly & happy to help. Will go there for all my auto needs.

  B.D Asian
2 years ago
Manager Carter (Karen) is foo fragile and a liar caught on camera. Barely tell him anything or he doesn t like what you tell him and he calls the police saying the customer doesn t want to leave when not even told once to leave. Definitely needs to better management.

  ok ok
2 years ago
Kid named Carter was completely clueless on what gaskets I wanted, then he tries to sell me an over priced gasket that's not even the same year or model for my chevy. I can do a better parts search on the computer then he can. Im staying a loyal customer to NAPA due to my experience with O'Reillys. Carter be more professional to your next customer.

  Kerri Livengood
a year ago
This is absolutely the worst Oreilly s on Washington. Their staff are disrespectful, and every time we go in the check our car batteries something goes wrong. They need new staff

  Jacob Churchward Truered11
a year ago
Had a dead battery, and they quickly got it cha get for my car with no problem. Very good staff.

  Lot Bryan
2 years ago
New driver, Recently locked my keys and wallet in a car and these guys were LIFESAVERS! drove me back to my car and popped my lock for me! They gained a lifelong customer today! My literal heroes, when no one was able to help O'Reilly's came through

  Chuck D
a year ago
Good staffNew person was at the counter. She did good . She asked for help when she could find what she was looking for. The other people where quick to help her.

  Ron Wikstrom
a year ago
Super helpful staff that always seem to be able to locate whatever oddball part I need...even if they don't carry it. Because of that, I keep coming back for whatever car parts I need.

  Chris English
5 months ago
I needed parts. They needed to sell parts. I went , I bought ,I went home.

  Gaige Chan
2 years ago
Your manager is a little bit of a drama queen by calling police and wanting for them to respond to this call hot. This was blown out of proportion by your manager. You should be ashamed.

  Russell Kryukoff
a year ago
Only one store in Granite Falls, it s make this location very populated, nice stuff, great management and superviser!