Napa Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matt G
7 months ago
Nearly every single one of your competitors offer free check engine light readings. Oh but you'll sell me the device to check the code, but you won't help me figure out what the problem really is. Napa has passed their time.

  Donna Gates
3 years ago
I had a tail light out, so I stopped by NAPA to get a replacement bulb. The first thing that stood out to me was that the the employee behind the counter greeted me with a smile and asked what he could help me with. I already had an extra bulb from a two pack I had purchased some time ago, but wasn t sure if it was the right one for the tail light. The employee offered to come out and take a look at it for me. He pulled the bad bulb out and the replacement bulb I already had was what I needed! He replaced it for me and I was in my way! Now THAT is great customer service! His friendly and helpful demeanor were very much appreciated. I will definitely be back!

  Robyn DeBoer
4 months ago
Got great service and Information. Thanks

  Keith K
4 years ago
Very helpful staff. The sales associate was able to locate the proper fuses for our vehicle as well as windshield wipers. Even came out to the car to confirm the fitment. Made our visit easy and efficient. We were able to fix our vehicle in less than half an hour and be back on the road quickly.

  Matt Warren
3 years ago
Came in today to get wiper blades close to closing time. I couldn't see in the rain with my old ones and asked if they would install them real quick and the response wasn't quite what I was hoping for. I was told they are getting ready to close and rushed me out the door. I was just looking for a little help being it was a new truck to me and just wanted a little help with the install... I work in a industry where you go home when when the last customer is satisfied, was expecting the same but got nothing close to it.

  Jeff Sather
3 years ago
If I have to go to an auto parts store, NAPA is my favorite. This particular NAPA has many tools in stock, including hard to find hub sockets and many specialty tools. They don't carry a lot of the cheap gimmicky stuff that the other auto part stores carry, which is great.Plus, the store is staffed with guys that know about car parts, go figure!? So awesome!They are career guys with knowledge and experience and care about what they're doing. I really appreciate that.

  Geoff Longwill
a year ago
Gave me a good deal on a battery I'll never forget them they honored their price by mistake and it was in my favor and it really helped out so thank you Napa of Burlington

  Curtis Swenson
2 years ago
This is the worst store. Customer service is for s#!+. Do not attempt to call for any inquiry about any part for a vehicle, unless you have at the least 12-24 minutes to waste. Then you'll get to waste another 15 minutes to reference the part number that was given to you by another store that told you that this store has 7 of your items in stock. Monumental waste of time. Better luck taking your chances in a Walmart line.

  Sherri
3 years ago
They are always friendly and helpful. Luis is awesome!! He could not have been nicer. He replaced my wipers for me in the pouring down rain with a smile and awesome attitude. Thank you!!

  Adam Hand
4 years ago
Called ahead to ask if they hat it in stock...They said yes, they had 2 of them.I drove 40 miles to get the parts and when I arrived I was told they don't have them but could order them in for the next day.No thanks... The only reason I would pay 2x the price is for convince. If I have to wait I may as well save the cash.The wonder why brick and mortar can't compete???

  Dawna Worden
3 years ago
Thank you so much NAPA and especially Dan!My battery died in the parking lot next door at an appointment and he came straight over and got it started in less than a minute! Wonderful customer service, I highly recommend this location!

  Mike Johnson
2 years ago
Help get the part I need quickly for my dad's pickup but in the end it I still hauled it home but still used it to remove the heater core hoses many times because nothing was going my way

  Robin Cully
6 years ago
I always come here to see the awesome Oscar! But today's help from Janice was the definition of great customer service! She made a warranty part exchange a painless process.

  BB RagMan
a year ago
A fantastic Napa store! These guys have everything! They were a great help on my project! Excellent customer service! Great job!

  Jason Chappell
5 years ago
My son bought a battery and found he didn't need it and the owner would not let him return it. After telling him he needed other parts he agreed that might help. After 3 hours and 3 Napa stores ended up just getting his money back. Talk about a wasted afternoon.

  Troy Mattern
a month ago
When you need to do it right!

  Tom Perkins Jr.
5 years ago
Worst experience in a parts store I've ever had, and awful attitude towards customers. The women that work there will be rude directly to your face, cut you off before you can finish talking, and will get angry when you dont have part numbers before calling. Then when you say you need another part they sigh, roll their eyes and act like you're burdening them. Been buying from napa for years and I wont step foot in this location again.

  Name inthevalley
4 years ago
Some of your employees need some help, went in with a pretty simple request "could you tell me the axle nut size" it's written down on your computer program and the lady told me she didnt know blah blah blah. Went to o'Reilly's and was out of the store in 2 minutes with the information and socket I needed

  S. Martinson
5 years ago
People are 1st class there - they go above and beyond to help you out with your automotive needs! You might save a few bucks ordering online- but I would rather pay a dollar or two more for the awesome service!!

  Chris Jones
a year ago
Napa employees were helpful, kind, and fun. Got what we needed for a fair price. Will go back.

  Jeet Kune Do
a year ago
4 years ago,they did great.My first time to visit again ,they did a fantastic job. Thank you.

  Eric Hall
2 years ago
One of my favorite auto parts store. The folks are always knowledgeable, have a smile and are quick to help.

  Gio Celaya
a year ago
good customer service thanks to kacey helped me to get the right part for my camaro

  K FreshIdeas T
4 months ago
Hunter is knowledgeable and friendly

  james gunnels
3 years ago
Good prices with their sales.Online orders are a little rough still though.Other than that still the best place to go for diy people.

  PAUL TUSS
a year ago
Great car store always has quality parts and great service and prices

  Bj Hedahl
2 years ago
Very efficient female employee found us all that we needed.... just wished it worked on the vehicle.

  Margarito Brito
2 years ago
All ways AWESOME to get parts there. Friendly and knowledgeable . Keep up the great

  Gerald Patterson
2 years ago
Largest stockpile of good ol cheap $3.09 brake cleaner anywhere in Skagit or Whatcom County

  Trevir Faley
a year ago
Always have what I need. Even weird belts that no one else has.