Multi Service Center Energy

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Never Been Watchtower'd
6 months ago
If they help you it's a fast appointment.. they need to help single parent homes of parents who work and don't receive any assistance can't get any help from this place and that's not fair!

  Eric Phillips
2 years ago
I have had good interactions with the people who work here. The steps for energy assistance is well laid out on their website and the process runs way more efficiently if you take the time and effort to go through the pre-screening to see if you qualify. It's not the employees fault nor should you be upset with them if you go to your appointment to find out you don't qualify. The staff on site doesn't determine the dollar amounts or make the rules, so to blame them for something they can't control does not make sense. They will help you if you provide the documentation they require and they will answer your questions to the best of their ability. Remember that since covid, their workload and turnaround time for the extremely high demands of the huge influx of people requesting help has got to be extremely stressful and challenging for the people working there. Before covid I could go online and schedule an appointment that would only be one to two weeks out. Since covid, it can be 4 weeks or longer to get an appointment. I had to try to schedule an appointment every day for a few weeks before I finally got lucky enough to get an appointment (the last 2 were via phone and I submitted my documents online several days before my scheduled appointment). By pre submitting my documents, the phone appointment was less than 10 minutes. I received the paperwork to sign and return to them within 2 days of my phone appointment. Once they receive my signed documents, it can take 4 to 8 weeks to hear back from them as they are severely back logged. As I saw another reviewer write they are worried about that time frame as their power bill is due and they don't have funds to pay it. The person who I talked to said if you call your utility provider and tell them you just filed for LIHEAP, you may be able to get the utility company to allow you to put a hold on your payments til you get your energy assistance funding...this is for the utility company to decide, not the service center.From my understanding, this Burien location is going to be closing down soon and they are merging into the Federal Way location.Just be patient, do the required documentation and paperwork and you'll get through it.

  Joshua Bryant
3 years ago
This place has never been friendly or caring. The lady I have dealt with the past two years has always been rude and just not a happy person to say the least. I m now finding that signing up for energy assistance is non existent. I have tried to sign up online, over the phone and sent numerous emails to staff. No one can help me. How can an agency whose goal is to help people maybe should show come kind of empathy and true care in helping the less fortunate. There needs to be more agencies that over see the LIHEAP program so there is not just one agency over it all. Hope my energy is not shut off. Happy Holidays none the less.

  De J Huff
6 years ago
The young woman, my elder, was very respectful, kind, helpful and touched my heart. It wasn't even any thing big, but the fact she noticed me and spoke to me every tome to ensure I had everything I needed, went a LLOONNNGGGG way!! The young lady in the back, has an extremely tall sun. But she was AMAZING! I HAD ALL THE REQUIRED DOCUMENTS!! Meeting took FIVE minutes, TOPS!!NOT TO MENTION, I GOT THE HELP MY FAMILY AND I TRULY NEEDED TO STAY WARM THIS WINTER!! I FELT LIKE A PERSON, NO PUN INTENDED, SOMETIMES AGENCIES, MAKE YOU FEEL LIKE LESS OF ONE. GREAT JOB LADIES!!

  Benson Salevaga
3 years ago
Just received my award letter which is not correct for the yearly usage amount for the electric. Also I was given again the most rude and non professional named Shullina E. I have dealt with her the last few years and it leaves me not wanting to go back to MSC for help. But I need this help. I have tried to change electric counselors due to this issue but no change. Some more training is needed for this individual that works at MSC.

  Mina Jandaghi
2 years ago
Very nice, friendly people. Welcoming as well as informative. They helped me well amongst a move from another building. Great experience.

  Pamela Murphy
5 years ago
I came in to get assistance and I was over by less than a hundred dollars. That hurt but the young lady that helped me provided other resources. Glad that they're places that help unlike calling 211 which is a run around

  Kittenfuud
6 years ago
Very professional yet caring staff, helped me pay my gas bill, avoiding shutoff. Call to make an appointment, it's all automated but easy to navigate. Very kind organization.

  Slim Miller
7 years ago
They forget too tell you when deducting 20% from your income, that it is only deducted frim EARNED INCOME not your SSDI or TANF which are UNearned income. So therefore 3/4 of the low income population whose truely struggling and needing some help here DO NOT QUALIFY anymore. This folks sickens me to no end. Good luck to the rest of you trying for help.

  Coletha Albert
3 years ago
When you go to the office - Google maps will navigate you to the wrong side of the street...don't be confused just CAREFULLY go to the opposite side and you will find the office.

  roseann Bucasas
3 years ago
I nsent in papers that they needed and have heard anything back an#/d my power bill is just about to be due.

  carole baker
3 years ago
They help those in need with energy assistance, holiday assistance for Thanksgiving and Christmas. Nice friendly people.

  Frank Sarquilla
7 years ago
Its usable to people need direction especialy you are not from this State he he thank you very much God Bless!!!

  nika r3ynold5
4 years ago
The receptionist is very kind and knowledgeable. I am glad places like this exist.

  Navid Safi
5 years ago
They are all very rude need be go but the only person is nice she the receptionist .

  Michelle Thomas
3 years ago
They are VERY HELPFUL they will help you as much as they can afford...

  Miguel Ortiz
5 years ago
This place helps with your light bill but you have to make an appointment and bring all the paperwork and recent light bill.

  HONEYBEAR710
5 years ago
So far so good treated me good

  Mel Freimuth
5 years ago
The people there were great

  hasib basiry
4 years ago
The receptionist is a very kind lady

  Musa Roba
2 years ago
They help people .thanks

  Julie Huggins
2 years ago
Very nice people

  Stacey G
3 years ago
It was fast and a nice place

  Sylvester Dennis
a year ago
Amazing

  Amy Gray
2 years ago
Wonderful place

  Jeffery mc millan
a year ago
Great

  Kathleen A. Ryan
5 years ago
Clean, prompt, friendly!

  Norma Angelica Berber
7 years ago
Great place

  Curtis Luttery
5 years ago
Rude & unhelpful

  Renee L
6 years ago
Rude & condescending