Les Schwab Tire Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shannon D
a week ago
On more than one occasion this location has let me down. They offered to get more info and call me back and never follow up, even when I call them several times. Was even told my parts were already ordered and on back order but still no follow up. Good thing I can just go directly to Audi for REAL service. This place is a joke. West Seattle location is WAAAAAY better. Burien is absolutely terrible. Stay away from this one!!

  Chrissy Iszler
a week ago
They ve done an excellent job on my car, they ve fixed my struts on my car, they ve fixed my hub bearings and the times they gave me they were done in less time than they said that was Alex, I can t remember all of their names, but best service!! Thank you Les Schwab. It was under Terry Scott! I ll be back

  Nathan Husser
a month ago
I bought a truck from a dealer that went out of business.. the dealer did put Les Schwab tires and rims on it before I picked it up.. I've owned the truck for 5 years only using it in the summer only putting 20k miles on it. Les Schwab in burien honored the balance and rotation even tho I didn't purchase the rims and tires personally.Good stuff ! Thanks guys !

  Casey Sweeney
4 weeks ago
I go to the Burien location for convenience but will never return again. My tire pressure sensor came on weekly and after about the 4th time going to them to fix it, I asked to speak to the manager. He then looked at my tires himself and discovered 2 cracks in my rim. Took 4 times and a manager to discover this. Most recently they did my front brakes and rotors and told me my rear brakes were ok at the time. About a month goes by and theres a horrible screeching sound, decide to take it to south center and they tell me my rear brakes are at 10% and to them, 60% is acceptable before you should replace. Theres no way in a month that my rear brakes went from 60% to 10%. Im truly dissapointed. Shame on me for putting my trust into a shop that specializes in tires and brakes.

  Bradley Lim
a month ago
The manager and da Anne old front desk lady girl tried getting one over on me, I worked for Les Shwab for 2 years and this place is shady!!!! Go to the Kent one and make the drive stay away from this location. Tried selling me a tire when I had warranty not knowing I know the warranty by heart!Tried saying my average tread was 7.3mm, asked him to come down from the tower and check the tread infront of my face and it was 8.2mm, 8.1mm, 8.0mm. Long story short, any tread that is 8mm and over they ll replace it free of charge.Im in the sales business and this man was an amateur at selling still even if I needed a tire! Unpleasant and unprofessional

  Gigi Larsen
3 months ago
Not only are they overpriced, they re also inept. I brought in a new tire to be put on my wheel, which they charge $56 for. The next day, I had the other three put on at Discount Tire down the street and was elated to find out they only charge $76 for THREE.As I m driving home, I notice my tires making a horrible screeching sound and gritting feeling when backing up and turning; upon inspecting the tires, I realized that the ONE Les Schwab had put on was inside out (they re directional tires). Aren t they supposed to be tire experts? It doesn t even take a genius to see the all caps OUTSIDE label on one side and the bright yellow indicator stripe.When I brought it back in to be fixed, they wanted me to leave the car! I told them I was unwilling to do that seems how it was their mistake. I waited over an hour and a half to have them fix their error.

  Stan Andreyev
6 months ago
Had late night flat and had to get towed to a place with a key drop available. Service here was fine but they charge a heck of a markup for replacing a single tire. About a $150 markup on the tire compared competition.If we had a choice of drop locations during the unfortunate hour we got towed we would've gone elsewhere. Highly recommend discount tire. Go save yourselves some money.

  J K
2 years ago
I dropped my car off at this location with my wife due to tire and wheel problems. At about 10am they called my wife and said, "The front passenger wheel is broken, we will replace it with a new wheel, and the tires can be replaced with all-season tires." Around 4pm we visited the center and found that the new wheel was different from the other three wheels. I asked the staff (Jeremey) if it was a different wheel and why it was changed without prior notice. Jeremy, the Assistant Manager, explained to me that I had to buy this wheel because there was no matching wheel in stock. When I told him I couldn't buy another wheel, the employee suddenly left during a conversation with me and went into the maintenance area. I told him my intentions again through the back door, and he suddenly took my car keys and ran to my car, saying, "I'm going to take the new wheel off and replace it with a spare tire."I followed him saying, "Don't touch my car," but he got into the driver's seat of my car without my consent. Even though I was standing behind the car, he backed it up. Unprofessional staff.

  Kevin Derp
a year ago
Went to this location for a simple tire rotation.The staff was super kind and helpful in the office, on the other hand. The service they performed was awful.All 4 of my wheels are marred up and the paint is scratched deep / peeling off.2 wheels weren t even torqued down tight enough, and the other two were torqued down over 120ft lbs!! The car only calls for 82ft lbs from the factory!?

  Shingo Katsushima
7 months ago
I brought my car for tire rotation and inspection. One of tires was slowly losing air. The shop stuff found a small nail and fixed the tire. It was very quick fix.

  Amy Sok
11 months ago
Needed 2 tires replaced due to the horrible potholes in Seattle. Came to the Les Schwab in Burien. The GM Jared Koegel, and employee who installed the tires were more than helpful and kind. What a great location, more specifically and importantly, the GM and employees are what make this store so great. Would highly recommend anyone coming here. Great staff overall.

  Craig Olson
9 months ago
Yeah I had a flat tire on my Smart car it's kind of a tough deal because they kind of you know their kind of dodoising the Smart car now. cuz you know there's an end-game to it now because I believe they stopped making them in 2018. so really they're kind of like a lame duck car you know it's really old technology to. I mean I'm cool with it cuz I've never had I have no issues with it cuz I'm used to having stuff 15 years behind the new technology. anyway so it's really not a big deal for me but yeah I think the problem is mostly the car. that's why I gave them three stars otherwise I give like two or one or two if. I thought that the service was lousy but you know you know tires aren't really a priority anymore. it's not like you know before the pandemic there there was probably still tires for smart cars. cuz you know they must hadd inventory leftover before. they nixed them so yeah so I thought the lady at the front desk wasn't very good. myself but you know I don't really know you know what the parameters are for that kind of job. anyway I'm going to let sleeping dogs lie and say well you know maybe she's just having a bad day. that day but I didn't think she knew a lot about I know there's labor shortages to. so it's not like you know you can get tire ready people available cuz tires are pretty specialized. you know it's not like you could just get some Joe smoo out from the street they're going to know everything about tires no.

  fern377
9 months ago
I called Les Schwab in burien to set up an alignment appointment, it was close to 4 pm and the person on the phone said that, they were closing in about an hour, and just hung up on me. Lol. So yeah one star for being rude.

  Todd Woodard
4 months ago
Les Schwab keeps my vehicles moving so I can get the jobs done.Thank you,Todd W.

  Aaron Sanders
a year ago
The least helpful location by far. Refused to even look at my tire that i have a warranty on. Because and I quote " we have enough work for today". I am generally a super fan of the company have recommended them to multiple friends and family. Well definitely take my money elsewhere for now on.

  James Masoero
a year ago
With an appointment at 2:00pm, I left at 2:40pm as they had not touched my vehicle. Employees gathered together socializing in next room, while some worked, but customer is not first at this location. Many choices in Burien, WA which I selected on 1st Avenue and received caring, immediate service. Look around for service you deserve

  K. S.
9 months ago
I arrived before this buried location of Les Schwab opened, to be the 1st in line, with a flat tire. I was on my way to work and had to put the spare tire on. Once the store opened, they man working said they were booked out for the next 2 weeks and couldn t patch my flat. I had to drive to the Kent location to get it fixed. The Burien location is very unprofessional and will not have my business ever again.

  Deena C
a year ago
Awesome service! Driving to work early in the morning. Check engine light came on and back tire pressure was dropping. Pulled in to Les Schwab and they fixed it in 45 mins. No charge! Wow! Thank you!

  Bryan Constable
a year ago
Ran over some glass and started losing air, on Saturday. I was only a short way from LS, so I went there before it was completely flat. LS has (had?) a reputation of dropping what they were doing for flats, and typically fixing them for free. Not today. "We might be able to work you in on Monday..."I explain that I have a flat now, and if they can't fix it then I need to put on my spare. No, they can't help with that either. Well then I will do it. Is it OK to do it here in the parking lot since the tire is totally flat now? "Well, no, that's against our policy."So much for 'Red Hot and Running...' So I pull just out of the lot and change the tire on the side of the road. I leave them the flat, knowing full well what's coming next. Monday, it's "It can't be patched, you need a new tire." Now perhaps this is true, but it seems like they could have determined that on Saturday and saved us both some time.Les would never have allowed this.

  Mark Randolph
a year ago
I have been to this shop numerous times in the past; purchased a set of tires and have received a couple of tire repairs. The latter were done on a timely basis and were free.I stopped in recently to get a tire fixed and was shocked by the response. The front gal told me they could get me in a week or so. Huh? One of their workers then appeared at the counter. She asked him. His response? Leave it some day at 8am for all day and we will try to get to it. Huh? I said all I need is a potential tire repair (had a large screw showing in the tread), around maybe a 15 minute fix. They both said nothing. Granted they were busy. I was prepared to wait until they could have someone do the fix which neither offered to do. I should have pursed this with a supervisor, but was so shocked and surprised, I just walked out and will never return to this place. There is another LS further away which I will try.

  L namoa
a year ago
Hands down the people here are great with customers service finding solutions and their work effort is great quality. Thank you MT for your hard work understand and transparency I appreciate you turning my experience around leaving and allowing me to experience trustworthy work by you and your fellow team from the front desk to manager and your coworkers! You all rock!!!

  Coach Dean
2 years ago
This location is EXTREMELY busy, so expect to spend hours waiting for work to be completed, but that's not the employees fault. The employees were fantastic. I had an issue related to a repair at another location, and Kyle quickly and professionally fixed the issue. Everyone was professional and calm despite the constant flow of customers streaming into the store.

  Faye Abayan
2 years ago
First time I had my tires rotated here they broke my hubcap cover. Said they would replace it. Never did. Never even called to update me nor was there an attempt for any other resolution. Second time I came to make an appointment, the receptionist was talking on the phone with what seemed to be a friend they were definitely on a personal call and didn't even care that a customer was waiting (with no one in lobby other than me) for over 5 mins. The day of my appointment, I dropped my car off before they opened and after work came to get my car for a simple tire rotation. 2 hours after my scheduled appointment they didn't even get to my car and didn't try to reschedule me and just gave me my keys ignoring any sense of customer service. I made an appointment so I didn't have to wait for hours. I didn't complain to anyone because I just figure they aren't too big on customer service. I even called 10 mins before my appointment time to make sure they knew I dropped off my car and I had an appointment -- they said they were just about to work on my car. Just frustrating and a waste of my time and money, not to mention they broke my hubcap cover and never replaced it and I still didn't complain and tried to use their services again. I used this place because it is really close to my work, but will no longer use them because of above stated reasons.

  Sarah O'Leary
2 years ago
Found a nail in my tire at the end of a very stressful day. Took it to Les Schwab first thing in the morning and the service was exceptional! Fixed the tire quickly and didn t charge me for the trouble.Next time I m in need for a full set of tires, this is where I m headed.

  Alison English
a year ago
Refused to fix a slow leak because of tread wear. He called me a neglectful car owner.I went out and checked it myself. I was able to stick my fingertip into the tread. I walked back in and I told him the tread was fine. He mocked my technique.It was then he reached into his front pocket, smirked at me, and said, "I have a little tool." He did. He poked at my tire with his little tool.FYI ladies: The manager at Les Schwab has a little tool.

  Ted Dahlstrom
3 years ago
What great service! I love Les Schwab. I had a leaky tire and they fixed it for free. Turns out there was a nail in it. No wonder the place is always so busy. They have the best service around. Be sure to make an appointment online beforehand.

  Jennifer Troxell
2 years ago
I've been a lifelong Les Schwab customer, same as most of my family, and mostly because they've always provided superior service. I'm not sure what the issue is at the Burien store but I've never had a single friendly interaction since we moved here. They are the rudest bunch of you-know-whats I've ever dealt with. I guess their legacy has been ruined and I'll have to find somewhere else to do business.

  Dan
a year ago
told me to come on by to have a look at my tiny 12' boat trailer and get a quote for replacement leaf springs and possibly an axle. When I showed up, the manager came out and said I'd have to make an appointment for them to even look at it to take measurements and give a quote. Then he whined that he'd have to make a bunch of phone calls to even find the parts and there's just no way he could possibly get to that today. He said it'd probably be "thousands of dollars anyway" just to scare me off. it worked.

  Greg Flores
2 years ago
Always have appreciated LS free patches on your flats, hope that never changes. Plus, very courteous service as well! Even tried to give the man a gratuity for his work, which he kindly refused....will continue to do business with them. Thank you LS!

  Stephen C. Hayes
10 months ago
PRETTY GOOD SERVICE. HAD MY TIRES ROTATED THERE, & THEY RE-INFLATED MY TIRES WAY TO MUCH, DIDN`T ASK JUST DID IT. I UNDER-INFLATE MY TIRES BECAUSE THE CAR NEEDS NEW SHOCKS(2002 HONDA) & FULLING INFLATED TIRES MAKES THE RIDE TOO ROUGH.