Cascade Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kerrie Brown
3 months ago
The ladies working here were extremely helpful and took care of us and answered all of our questions. They gave us options and explained how everything worked. They were empathetic as I m sure they deal with all sorts of crazy things and helped give us a positive experience despite a not so great situation. Thank you ladies! You helped make my day so much better!!

  Diane Iwerks
5 months ago
I had to call on Halloween. The dispatcher was very friendly very patient with me explaining where the car was. I didn t have to wait long 35 minutes the tow truck driver his name was Willie. He was very pleasant, professional, and kind. I would do business with them again.

  Mel H
a month ago
I had a great experience with cascade towing on 2/27/24, Drew was awesome, highly recommended!

  Doug Gonzales
4 years ago
Someone decided to drive his van into my house. After rolling down my front yard, it burst through the french doors of the downstairs bedroom getting wedged in the door frame with half of it parked in the bedroom itself which is directly off a sunken patio. When it came to rest, there was less than two feet of clearance between the front of the van and a four foot high cement wall. When my insurance company called Cascade, they were there within minutes. I had no idea how or if they could even get the van out as there was no room for maneuvering it given its position. I could see the wheels in tow-truck driver's mind and eventually Willie came up with a plan. Two more trucks from Cascade arrived soon and using the two others as anchors, the third was lowered down the hill of the front yard, they attached the van to the cables and the train of tow trucks pulled the van out of the room, over the cement wall with virtually no additional damage to the house or the cement wall. On top of it all, everyone from the dispatcher to the drivers and the crew who came to assist were efficient and nothing but professional.

  Ann Rosellini
10 months ago
What a pleasure experience dealing with this company. The Bonny Lake police department recommended them.Also, dealing with Willie I was a bit shook up when he pulled up, but he introduced himself politely, and immediately got to work. We chatted all the way down to my house, and he gave me suggestions on what to do as soon as possible to get it fixed. Everything went smoothly once we got it fixed and I must thank everybody for everything that was done!Services: Car lockouts, Car towing

  Rachel Warren
11 months ago
I locked my keys in my car, the dispatcher was very kind and helpful. Their driver was out within 20 minutes of my initial call, was very kind, professional and got my car unlocked super quickly. Highly recommend !Service: Car lockoutsService: Car lockouts

  Dustin Roads
8 months ago
Well, folks, let me tell you about the unexpected adventure I had with Cascade Towing and my trusty-not-so-trusty Jeep. You see, my beloved four-wheeled drama queen decided it was time to throw in the towel, or should I say, the transmission.Cascade Towing swooped in like the heroes they are, towing my finicky Jeep to the dealership with all the flair of a knight rescuing a damsel in distress. I half-expected them to have a theme song playing in the background as they gracefully loaded up my Jeep, but alas, no such luck.Now, let's talk about the towing experience itself. I've seen less secure knots in a sailor's shoelaces! My Jeep was wrapped up tighter than a mummy, and I had to wonder if they were secretly auditioning for a Cirque du Soleil act on the side.And here's the kicker: as we embarked on this journey of mechanical misadventures, I couldn't help but notice the sheer irony of it all. My unreliable Jeep hitching a ride on the back of a tow truck? It's like a cosmic comedy sketch, a mismatched pair destined to be immortalized in the annals of automotive history.So, thank you, Cascade Towing, for turning my automotive misfortune into a hilarious spectacle. My Jeep may be unpredictable, but your towing escapade was a true highlight in this chapter of vehicular chaos. Bravo!

  jillienne greenfield
a year ago
I had gotten into a car accident due to black ice on the road! Willi was the nice man that helped me out through the whole process. My location changed three times for where my car needed to be dropped off, and he gladly was able to meet my request with moving to different locations. Not to mention he was very speedy on getting to where my accident happened! I would gladly recommend this service to anyone who needed it.Service: Car towing

  Madalyn Rice
a year ago
Tow Truck: WilliI had the absolute Best experience getting my car towed today. I had never had my car towed by myself, I was upset and nervous before help arrived. The tow trucked arrived, a man came out of his truck and politely introduced himself (Willi). He was very reassuring and guided me through the process to get my car off a median. The process was extremely fast, and my car was so well taken car of. You can really tell when someone enjoys/loves their job, by someone s experience, confidence, and the way they treat and communicate with people. Thank you Willi for making my experience with getting my car towed not so stressful and scary. Would absolutely recommend this tow truck company :)Service: Car towing

  Vonda Fowler
a month ago
The staff at Cascade towing are so nice and helpful. Thanks to all of them

  Ron Noonan
a year ago
After AAA failed me, I called here and they were extremely quick to respond and get me towed home. Even able to give me and my passenger a ride as well. The driver was a great guy and helpful as well. If I need another tow (hopefully not) I will be calling here again.

  Calvin Hilton
a year ago
I would recommend Cascade Towing to everyone, great customer service, they were on time and the price quoted to me was what I paid. Willie was friendly and courteous he put my car right where i asked him to park it. Fantastic Job guys Thank You.Service: Car towingService: Car towing

  Trent Riddle
a year ago
Charlie helped me out of what could have been bad situation for not just me but other drivers on the road. While all the other trucks were dispatched Charlie offered to come out and help me himself and he got me home safe. God bless you Charlie, you saved me today!Services: Battery service, BatteryServices: Battery service, Battery

  Jon Ellis
a year ago
Called this company to haul away a junk vehicle. Told them it is 3/4 ton suv that only had two wheels in the back and was told it would cost $50. Guy shows up in only a wrecker, with inadequate equipment to hook up. Driver calls the boss and told him about the only 2 wheels in the back and then changed the price to $150!!. After I already told them what I had. Complete scam of a company. Will never use this company again.Service: Local hauling

  Steve Allman
a year ago
Willy rescued me. My 2022 Ford Maverick was dead. Arrived fast and had great service, really nice guy. Highly recommend. Thanks, steve

  Netta Smith
3 years ago
Needed to get my truck towed home last night after it refused to start back up. Willie was my driver and was absolutely awesome! I was not in an easy spot to get towed out of, but he was able to get my full size truck hooked up, and dropped it to its normal parking spot in my driveway. Such a nice guy! Made it a bit less stressful to be broke down.

  Brad Edwards
5 years ago
I had a car accident and they responded very quickly. While things were getting sorted out, the first driver let my puppy stay in the cab of his truck. The second driver, Willy, dropped me off at the house I was at and let me unload my stuff from my smashed up truck before towing it away. Great service, personable and compassionate. I hope I never have to use them again, but if I do I'll call them first. They are a great crew.

  Tor Freed
3 years ago
I had a very rare car that needed towing! Theresa was very friendly in the phone. Driver showed up on time and handled my car with car, the driver Willy was very nice and made sure the car was dropped off where I wanted it to be! I highly recommend cascade towing in Bonnet Lake! Thank you! Tor Freed beyond satisfied customerService: Car towingService: Car towing

  Marni Graveline
a year ago
If you are looking for a side of misogyny with your car towing experience, Cascade Towing is for you. Not only were they exceptionally rude, their attitude towards women is deplorable. I would not recommend this company for anything other than a going out of business sale.Service: Car towingService: Car towing

  Rod Dyslin
5 months ago
Willy showed up and had me loaded up in no time. I always use cascade towingService: Car towingService: Car towing

  Steven Uffelman
2 years ago
Dispatch guy is very rude. Certainly not a friendly voice on the other end of the line when I called at 8 30 am Saturday July 31st. Dispatch guy cut me off mid sentance. Was told they didnt have an available tow truck this weekend to pick up my rv which was 24 minutes away from there location. Ultra towing had a driver helping me out in less than 30 min. The driver gave my family and I a ride home and treated my family and rv with care.

  Tony Rice
6 months ago
Great Firm have used them a bunch. always on time with no surprises

  Denise McNabb
4 years ago
Highly recommend! We have used Cascade several times and have ALWAYS had great service! Kudos to Willy who always arrives with a smile on his face and goes the extra mile to make sure his customers are happy!

  Nicole Robbins
6 years ago
My dad's vehicle died at the intersection of HWY 410 and 192nd tonight with my 86 year old grandmother in the car. They took over 20 minutes to show up, in which time a couple of gentlemen hooked a tow strap to the car, moved it out of the intersection, then offered my dad and grandma a ride home. The dispatcher called and belittled my dad on the phone, then one of the drivers got in on it. We have repeatedly used their service, but this is how they reward loyal customers-- with bad attitudes and unprofessional behavior. We will not use their services again after this experience. By the way, they never did tow his vehicle.

  Teresa Ohnstad
3 years ago
Absolutely wonderful. And Willy was great. So nice and helpful. His personality really stands out. And... So fast. I maybe waited 15 min. If that.Thank you so much for helping me.Teresa

  Nicoel Legros
a year ago
Willie was quick to pick up my car after I called and safely got my car to a mechanic, super friendly and positive attidude!Service: Car towingService: Car towing

  Lori Lewis
2 years ago
Willie was prompt, professional, and friendly. May definitely have to put them into my contacts to replace my previous towing service. Thank you Willie and Happy Halloween!Service: Special vehicle towingService: Special vehicle towing

  Holly
3 years ago
How does this dispatch guy have a job? Rude the entire phone call and when called out on his severe lack of customer service, his response was "I should come teach you a lesson" and reading other reviews it sounds like thats his year old come back. That also tells me the company is ok with that type of behavior.

  Ruben
5 months ago
Was able to get vehicle back afterhours which was good

  C. Gregory Fennell
a year ago
Zero stars for this company ,if you want to call it that. Horrible service, they only have two drivers not a way to run a business. If you need a tow, call Bonney Lake Towing or someone else