Land Rover Virginia Beach

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike Lee
a week ago
Terrence Blake is one of the best salesperson at Checkered Flag Jaguar & Land Rover. He is extremely knowledgeable, professional, and courtesy! I give him and the organization 5 stars. You won't be disappointed!

  Stephanie Summerlin
a week ago
Reggie was friendly and informative. He made buying my new Range Rover easy and seamless. I would highly recommend him to anyone I know looking for a car.

  Viola Michelle Boone
6 months ago
What a dream it was to work with Mika Lida at Land Rover Va Beach! Mika was THE BEST thing about our visit! Her knowledge about the vehicles on the lot was so impressive. We felt like she truly cared about helping us find what fit us and that s precisely what she did! We have never had that pleasant of a car-buying experience in our lives. Mika was a dream to work with and we hope to get to work with her again soon!

  Will Fediw
a month ago
Great experience working with Garrett Madigan on the purchase of a used car. Really enjoyed the "no haggle, work with one person" business model - we were in and out fairly quickly. The website did erroneously list a feature on the car that it didn't have, but a great experience otherwise.

  Jon Allen
a day ago
I read the reviews before coming in and let me just say...some of the negative reviews must have been someone who just woke up on the wrong side of the bed (or have extended warranty issues). I mean, start to finish...went better than I could've imagined.Thank you to my advisor Charlie for taking care of my car.

  Mary Kathryn Wood
a month ago
Terrence made the car buying experience easy and fun! I appreciated his enthusiasm and knowledge of my new Land Rover. The process was smooth and if I buy another car, it will definitely be with Terrence. Love my new Defender. Thanks T!

  Jason Freer
a year ago
I took my 2022 Land Rover Defender in for oil change and its 1 year servicing. It was a great experience! Charlie, my service consultant was SUPER helpful, friendly and knew alot about the vehicle. He really cared about me as a customer and my vehicle. Charlie took the time to walk me through the service process and they went above and beyond by taking care of a recall item that needed replaced. Also Mika, who was my original sales person, took the time to show me around the custom Land Rover Defender TREK 2022 they had just got in at the dealer! It was all a fantastic experience and a great day.

  mjduell
7 months ago
It was an excellent experience purchasing my defender from them. Salesperson, Micah, was knowledgeable and very friendly. I had a lot of questions and changed my mind on a few things a couple times. She was very flexible with my changes. I highly recommend if you're going to buy a Land Rover that you visit this dealer.

  Ryan Hines
9 months ago
As a business owner and father of two, buying a car seemed like an overwhelming task. That was until I had the pleasure of working with the wonderful staff at this dealership. From start to finish, both Mike Wood and Micah were kind, courteous and extremely professional. They both went out of their way to make this car buying experience as painless as possible - five stars all around!

  James Greear
a week ago
Mika Iiada is the absolute best. She went above and beyond what I have come to expect from a Sales Person. Patient, informative and thorough. Will be recommending to my friends that they go see Mika at Checkered Flag Land Rover.

  Jessica Anderson
5 months ago
I can t say enough about the excellent customer service I received from Micah Range. She went above and beyond to find exactly what I was looking for. It was a process, but she was wonderful throughout the whole thing. She is professional and knowledgeable in carrying out the car buying experience. Even after the transaction, she continues to be available for any questions or help I need. I am very satisfied with my new Defender and the customer service from Checkered Flag Land Rover. I would highly recommend Micah and the team at Checkered Flag if you are in the market for a new vehicle.

  Hayam MG
a week ago
Mika Iida is an amazing saleswoman she carefully listened to my wish list of what I want in car, making sure it stays within my budget. Offers multiple options and was always happy and patient to answer questions she offered me an overnight test drive to make a sound decision. Thank you Mika

  Erica Zyliak
3 weeks ago
I had an amazing experience buying a car with Mika Iida. She was very knowledgeable on the vehicles I was interested in looking at. All interactions with staff at Checkered Flag Land Rover was great. Everyone is very friendly and helpful.

  Manny Clermont
a month ago
My automobile was serviced on February 16th, 2024, for an oil change and to address a coolant leak. The service was prompt and offered at a fair price. Charlie Bacs, the service consultant, demonstrated professionalism, transparency, and honesty. Rarely do I feel at ease while visiting a dealership, as I usually sense someone attempting to use or take advantage of me. Thank you, Charlie, for your support and assistance!

  Jessie Kussman
5 months ago
"Can't make this lady happy", that's what was written on my paperwork when I came to pick up my vehicle. I drop my car off on a Thursday afternoon, explain all the issues I've been experiencing, I'm told they won't have a chance to check out over until Monday, fine. I call on Tuesday, my service tech is on vacation all week, and the car hasn't been looked at. I explain that this is through a warranty and I have to get it diagnosed ASAP so they'll pay for a rental. Faith got the car in and the ball rolling on the warranty that day, great. Parts ordered and will be done by the end of the week, my battery was dead but only 4 months old so I pick it up and return it to autozone for a new one, drop the new one off at the dealership. They tell me it's a $200 battery installation fee after the fact, what?! Fine, I just want my car done, was told it will be done by Friday. Friday at noon, I get a TEXT to say they're behind and car won't be ready until Monday. Cue the panicked rescheduling of a rental car, so I ask if they can discount the installation fee for the extra wait. Was told they would ask the service manager and never heard anything. I call on Monday at lunch time, car still hasn't been taken back to get started, but that my technician would get it back ASAP and done today. I go to the dealership, was told my bill is $1200 which is wrong since my deductible for the warranty is $500, then I see the note written there that they just "Can't make this lady happy". Do what you tell people will be done, when you say it's supposed to be done. And don't charge exorbitant prices for a 5 min battery install.

  Dent Patrol
2 weeks ago
Throttle bottle kits do not exist. 189.00 for an oil change is ridiculous. I encourage each person that brings their vehicle to their service center, to do their due diligence, and make sure the service was completed. We took our Land Rover in for service and they said that they put a throttlebody kit on the vehicle, when I asked what a kit was, the advisor said it was a spray, so I go look under the hood and I can tell that the cover that goes over the throttle body and top of the engine was never removed, No dust or anything was disturbed under the engine department. They lied, we just left and was charged 570 some dollars for an oil change and a brake fluid flush. The reason I m writing this is because this is the second time that my wife was overcharged by these people. I am a person that truly believes , you have to pay to play, And I am all about that, but the service Center at this particular place is crooked. So I encourage you once more, To do your due diligence, and to make sure the services are being Your vehicle. The interesting thing is we loooking at second Land Rover 80k+, a new one, but it will not be from this place. I DESPISE CROOKS AND THAT IS WHAT THEY ARE!

  Shyne Mission accepted Tyme
2 weeks ago
This place will charge you for services not completed, when your warranty is expired, please don t use this service center. This is the second time they have done this. And just for your information. There is no such thing as a 300 spray on throttle body kit. They charged us 300.00 for a brake fluid flush. 200 bucks for an oil change. I get it. It s Land Rover but that doesn t mean they should be swindlers. I am beyond pisd but this is the only way I can respond because the service advisors are useless. They re not even mechanics.

  Melani Helms
8 months ago
Micah could not have been any more helpful. She worked hard to find what we were looking for. I highly recommend Micah at Land Rover Virginia Beach. We love our new Land Rover!

  Allyson Speirs
2 weeks ago
Easiest transaction ever. Everything explained and pleasant to deal with. Thank you Garret I am excited with my new Evoque

  Carl Batiste
a year ago
Just purchased a 2020 Range Rover HSE from a phenomenal salesperson (Ms. Diamond). Superb customer service and soft skills with the right mix of understanding buyer needs. Do yourself a favor, and check out this dealership, you won t regret it!

  Freddy801
a month ago
I especially liked the service provided by David. He was personable, attentive and highly professional and made the whole experience extremely enjoyable.

  Sandy Mcgee
3 months ago
Staff was extremely unprofessional and not knowledgeable about things that are covered under warranty and . Multiple times I was giving a quote on things that was covered under warranty and when I questioned them about the bill they responded with o yes it is covered , I didn t check until now . The whole experience was horrible from dropping my vehicle off and having to return my vehicle within 24 hours for a defective part that was placed on my vehicle. When asked are there any loaner vehicle staff became rude saying that we was an inconvenience because they had to loan me the loaner instead of potentially new customer that was dropping their vehicle off for service . My vehicle was left in their shop for over 10days on the first drop off and ,there s no way, up into I picked my vehicle up staff was still working on it which gave me a rush job . I only checked one start because it wouldn t allow me to not click a star option

  Nikki Carter
a year ago
Mika Iida was my salesperson. I must say that I don't believe I would have bought an out of state car without her assistance. She could not have been more thorough! She was very quick to respond and detail oriented. She was friendly and professional. I feel completely comfortable purchasing the vehicle without seeing it in person because Mika did everything above and beyond. Your company is lucky to have her!

  Celeste Orndoff
3 months ago
Title: Exceptional Service and Care in a Time of NeedReview:I recently had an unforgettable experience at Land Rover, where the manager, Charisse, and a remarkable member of the service department named Ronaldo, went above and beyond to assist me in a serious time of need. Their exceptional service, professionalism, and genuine care left a lasting impression on me.It was a typical day when I found myself with a flat tire, feeling stranded and unsure of what to do. However, Charisse quickly came to my rescue, displaying an incredible level of empathy and understanding. She immediately assessed the situation and assured me that everything would be taken care of. Her calm and reassuring demeanor instantly put me at ease, knowing that I was in capable hands.Shortly after, Ronaldo from the service department arrived, exuding a warm and friendly presence. He wasted no time in efficiently changing my flat tire, all while maintaining a high level of professionalism. Ronaldo s expertise and quick work left me feeling safe and well taken care of. It was evident that he genuinely cared about my well-being and wanted to ensure that I could continue my journey without any further inconvenience.The combination of Charisse s exceptional management skills and Ronaldo s technical expertise made for an outstanding experience. Their dedication to customer satisfaction was evident throughout the entire process. Not only did they resolve my immediate issue, but they also took the time to address any concerns I had, ensuring that I left the dealership feeling completely satisfied.I cannot express enough gratitude to Charisse and Ronaldo for their outstanding service. Their kindness, efficiency, and professionalism truly exceeded my expectations. Land Rover should be proud to have such exceptional individuals representing their brand. I would highly recommend this dealership to anyone in need of a reliable and caring team.In conclusion, my experience at Land Rover was nothing short of exceptional. Charisse and Ronaldo s commitment to going above and beyond in a time of need is a testament to their outstanding character and dedication to customer satisfaction. I am grateful for their assistance and will undoubtedly return to Land Rover for any future automotive needs.

  Jeff Brittain
4 months ago
Loved my experience with LRVB. Went there looking for a few specific models. Micah Range spent quite a bit of time with me looking at a few other models on the lot. Super patient, friendly, knowledgeable and professional. A definite asset to LRVB! Keep up the great work!

  Wallace
4 months ago
The best car buying experience! Our sales person Micah was very helpful every step, and worked within our budget to help us get the car we really wanted! Thank-you Micah!

  Sarah Lorkiewicz
5 months ago
My fianc� and I worked with Garrett and he was fantastic from start to finish! He was very helpful, knowledgeable, and professional. It was the opposite of the typical annoying car buying process. Best car buying experience I ve had!

  Kelly Zarzour
6 months ago
I had a wonderful experience a Land Rover Virginia Beach. The sales associate I worked with, Micah Range, made the whole process smooth and seamless. I feel great about my car purchase!

  Robbie Bradshaw
5 months ago
We purchased a BMW X1 with Garrett and it was a seamless and quick process. There was no haggling for extended warranties, no tracking us down in the parking lot, or any of the stereotypical car salesmen acts. I would recommend purchasing a vehicle with Garrett to my friends, family, and anybody who reads this google review.

  Andreina Soto-Arechiga
7 months ago
10 OUT OF 10 recommend. This evening me and my husband went in 15 minutes before they closed (yes I know very annoying sorry) we had just left another dealership that didn t make us feel like they deserved our business but when we showed up we got greeted by Garrett he was very patient, welcoming and helpful stayed a whole hour and a half after closing just to make sure we were satisfied with our purchase. He also was very sweet to our 3 year old son that was obsessed with all the cars the had in the show room especially the red one. He was amazing and had such a great vibe so happy we brought our business here, if we weren t moving we would definitely come back if we ever needed another vehicle. Thank you again Garrett