Back Bay Diesel Performance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  michael welsh
a month ago
I brought my 2007 F-250 in for a hot no start problem. After speaking with Conner, I was immediately convinced I d finally found the right repair shop for my truck. They assessed the trucks issues and the best long term fix was to perform a level 2 repair. Level 2 repairs are an extensive and intrusive repair, but well worth it in the end. I highly recommend any and all diesel owners Back Bay Diesel for any future repairs and/or maintenance. Why? Well, I had to learn the hard way after years of using mechanics that claim they can work on diesels. Don t make the same mistake, take your truck (especially if it s a Ford) to Back Bay Diesel.

  O T
a year ago
Amateurs. If you want kids playing with your money and throwing parts at your truck instead of correctly diagnosing it have at it.Never been to an auto shop with a counter that high and no way to get around it. I know why too. I m guessing they got tuned up a few times and needed a safe space.

  David Burke
a year ago
Run from this place. Had my truck 6 months to replace a head gasket. Told me it would be two months. Hard to get in touch with. They do not return calls. Had all the excuses in the world from really busy to lost a mechanic. Changed the store hours out of the blue. I spent 7,000 dollars there 6 months ago and I call him now looking for a simple part twice and he wont even call me back, says he is waiting on a quote, lol . Very bad customer service. I just hope my engine last. Not even sure he put in performance injectors that I wanted. I called the company he said he used and they said he has not ordered any thing in a long time. I dealt with Adam for a long time over concerns with my truck and always tried to be nice but the customer service there pretty much is he does it when he wants, if he gets to it. I forgot to mention this truck was Adams old truck which he used to race. He sold it to my buddy with a cracked block. Just know this if you take your truck there it will be there for a long time and he will come up with every excuse in the book why it s not done yet. You did not do me any favors Adam, wake up dude your a terrible business owner and a liar. The fact you responded to this years later shows how far behind you are. Hard to understand how your still in business.

  jonathan jackson
a year ago
If I could give these guys 6 stars I would !! They know what they are doing when it comes to installs and repairs !! I m completely blown away at the work they did on my 6.0 from studs to a stage 2 transmission , highly recommended !!Service: Transmission replacementService: Transmission replacement

  Teryn Wernick
a year ago
I cant even begin to thank all of you! Connor and Adam - you're the best. I have a Jeep Cherokee Diesel that has been in and out of the dealership for two years. I have barely driven it. It breaks down every 2-4 weeks. I finally decided to take it to a diesel specialist and -presto - it's fixed. After 2 years, I can finally drive my car. Its running like the day I bought it. This will be the only place that ever touches my diesel again. I, and Vin Diesel, thank you.Services: General repairs & maintenance, Engine repair

  Amy Jones
2 years ago
Excellent service! Very professional. Reasonably priced. All around great experience. Highly recommend to anyone that needs to get their vehicle repaired or serviced. They did exactly what they said they would due and their timeframe was met. Keep up the great job Adam and team.Service: General repairs & maintenanceService: General repairs & maintenance

  S.J. Freyer
5 years ago
Great shop! Quality work at a fair price. Only place I will take my F-350Made appointment to have the brakes and rotor replaced on my F350. Dropped off and out in 3 hours. Second time I have taken my truck to Back Bay Diesel and both times excellent service. Awesome shop!

  Buddy Gay
5 years ago
Just want to say that the guys over at Back Bay Diesel did an absolutely fantastic job replacing my injectors with some Warren Diesel 175/stock premiums and they also completely rebuilt my transmission in house. Everything was done in a timely manner and at a very fair price. Needless to say, my truck is shifting better than it ever has before. Looking forward to bringing them a lot more of my business and hopefully bringing along some others with me. If you need a good shop in Virginia Beach or the surrounding area don t hesitate to call Back Bay Diesel!PS. Just when I thought they were finished with my transmission, my belt shredded at the end of the test drive only to find that my harmonic balancer had split in half. Didn t slow them down one bit. They had it fixed and back to me the next morning.Thank you again guys!

  K M
5 years ago
We were screwed over by another diesel mechanic in the area and Back Bay said they could take care of us. 5 weeks, no phone calls, had to hound them for updates. Was put on hold for 20 minutes one time. I got my truck back last week and it was better, but not 100%. I have been looking into other mechanics but how do you know you picked a good one?? I better pick one soon becuase right now I'm stranded at the gas station waiting for a tow because my truck won't shift out of park. Thanks for screw over number 2. The mechanics are very nice, but totally overworked and under staffed. If you want to keep my truck for 5 weeks, fine. But tell me ahead of time! And update your clients!

  corey smith
4 years ago
Be careful with this place. Would consider powerstroke performance or any other shop before falling into this trap. My truck went in 6 months ago to the day. Was told it would be a month turn around. 6 months later and more than $1100 over budget from what they told me it would cost, a guy walks out and sprays starting fluid into my engine to get it to start..... I paid $7400 for them to purchase and put that engine in. Glad to see it needs starting fluid to fire.All the other comments about poor customer service and hard to get in touch with are 100% true. Owner will blame everything on "the guy he just fired" or the "guy who just quit and left us short handed" I have heard it all over the last 6 months. Good Luck.

  Tony Rahim
5 years ago
Absolutely unacceptable customer service. We made appointment for diagnostic as they suggested. Two weeks later spoke with Adam. Busy ... Understand... Business owner myself. Waited another two weeks, no one calls back or answered our phone calls. Stopped by myself and spoke with Adam again, told him we can pay few timer more what they charge for diagnostic. Month later tried to call 5-6times, left multiple voicemails - no answer no one called me back. Had to send tow truck to get vehicle back. After waiting 2.5 month huge disappointment... Will never bring any business again or suggest this place to anyone. Stay away from this place!

  Zach W
a year ago
Great place they took really good care of the issues i was having with my 97 7.3 dually. But like most shops now there is a wait to get a truck in. Very worth the wait.

  Brittany Lynn
4 years ago
took my truck here and they took amazing care of me and getting my truck back on the road and running great again highly recommended!!! Adam and all the guys who work there are so knowledgeable and SUPER NICE!!! i appreciate all the work they did & will continue to go to them & recommend then to everybody. Small business are the best !

  Tristan Binder
2 years ago
Great shop to work with. They do me right every time. They've always fixed my truck correctly and have worked with me on different price quotes to choose what's best for me and my wallet.

  john mercer
5 years ago
These guys are top notch guys. I came in on a monday afternoon i was told to come back on tuesday at 8 and they would be able to work on my truck. See i am an out of town person without any support nor did i know anyone to work on my truck. I showed up at 8 and he quickly diagnosed the problem and went right to work.the issue was a hole in the charge pipe and a bad injector. After taking the time he also noticed that my coolent tank had a small crack in it. By the time they got all the parts they had me back out on the road by 12 noon. In my book these guys are stand up guys and know what it means to get the job. Done. I was 625 miles from home and got the same best service from them as i would my own mechanic. Thanks guys for a job well done!!!

  Zach Putnam
8 years ago
Took my f250 in there because it wouldn't start. 3 hours after they opened they had it diagnosed. Found multiple odds and ends loose or missing and replaced for free. Gave me the option to save money and buy the high pressure oil pump j needed online and put it in. Saved money and the truck runs fine. Even boxed and taped up my core return for the oil pump for me. Good service.

  Matt kaleda
7 years ago
I bought an 08 f250 and from the start it had a few issues so I brought it up to back bay diesel and Brandon immediately checked it out and let me know it was the oil cooler. We went over a few options and I set up the repair and additional addons. From the start they have treated me fair and have taken care of my truck. I had a few more issues and they are always willing to help me out and have always gone over and beyond. i personally wouldn't use anyone else

  T G
3 years ago
If you own a diesel engine truck, this is the place to take it. I'm done with dealers who over charge and tell me there is nothing wrong.Adam and crew provide quality repairs and don't rip you off. They may not be able to answer the phone every time you call because they are probably working on your vehicle.Service: Engine repairService: Engine repair

  Denise Nichols
2 years ago
My vehicle is running very nicely again after being at Back Bay Diesel. I recommend this business to all. Excellent quality of work.Services: General repairs & maintenance, Engine repairServices: General repairs & maintenance, Engine repair

  Thomas Murphy Jr
6 years ago
Needed an oil cooler replaced in my 6.0 powerstroke. I did my research online as to how to properly flush the coolant system as well as what parts are needed to replace the cooler.My deltas before the replacement was 16 degrees apart after driving 65mph on a flat surface for 15 miles (ect=194 and eot=211). I gathered this info using torque pro app. Before I tested I let the truck sit for about 20 hours to get the cold soak reading. The eot and ect was 2 degrees apart.I bought the oem oil cooler, both updated turbo pipes, restore, restore plus, 25 gallons of distilled water, 4 gallons of rotella elc coolant, and a few other various parts the internet recommended I replace while doing the job.I drop the truck off and Adam was nice enough and said not to worry, we will get you fixed up. Three days later I pick up the truck. I drive it home using my torque pro app. Ect=194 and eot= 217. I had that bad feeling in the pit of my stomach. How can the oil cooler clog that bad within 30 miles of driving the truck.The same day, I was leaving to go out of town for the weekend. The truck sat home while I was gone. I get home Sunday and went to check the coolant level. The degas bottle was empty. I added two gallons of 50/50. I noticed coolant pouring out of the bottom of the truck. It didn't leak when I drove it home so I really have no idea why it leaked then. So I call back bay diesel and spoke to Cole. He's the one that worked on the truck. Explained what's going on and they decided to come get the truck. They took it back and fixed a hose that ruptured. Adam said it wasn't their fault and said it just failed. Tried to charge me 2 hrs labor to fix it. We worked out a deal that if I came and got the truck, they wouldn't charge me.Two days later I pick up the truck and leave. This time it's loud and sounds like it's sucking air. I call and tell them something isn't right and turn around and drive back. I tell Adam to drive it. He does and he pulls the truck into a bay. He said a turbo clamp on the exhaust was loose.I leave the shop and the truck sounds great and runs great. During the 45 minute drive home I'm watching the deltas. When I get home ect=194 and eot=232.At this point I knew back bay diesel was the wrong place to have taken the truck.The next morning I empty the coolant myself and notice a lot of foam like a bubble bath as I'm draining the coolant. I get on Google and research. They must have used the restore and I'm hoping the restore plus, but they didn't flush it afterwards enough. I pull the two block plus, and the lower radiator hose as well as the peacock plug and flush it with tap water for over an hour. I filled it with tap water, drove it and drained it. Still lots of bubbles. I did a fill, drive and flush 4 more times and wasn't able to get rid of the all the foam. It was much less, but still present.The long day of flushing is coming to an end as it's getting dark. I bought and added 3 1/2 more gallons of rotella elc coolant. I drive the truck a few minutes and top off the coolant. Once it leveled out and wasnt burping anymore coolant I took it out for the delta test. 65mph flat surface for 15 to 20 miles. Ect=194 eot=223. So it's better than 232, but still much higher than it originally was. I'm really upset as this was $$$$ to do and the truck is worse now than it was before the cooler was replaced.Oh and lastly, I found their shop phone in my engine bay. Unbelievable.

  Inthe Middle
9 years ago
I was going to buy a diesel pick up from a local dealer, so I took it to Adam to look at before the purchase. Adam showed me that the dealership had lied through their teeth about the car. I will buy a diesel soon (not from the lying P.O.S. dealer) and no one will work on it but Adam. He's a good dude...

  Martin Fisher
3 years ago
This was the best experience at a repair shop! Adam and his guys were fast, professional, informative and reasonably priced! Definitely will be a repeat customer! Awesome place!Services: General repairs & maintenance, Engine repairServices: General repairs & maintenance, Engine repair

  Paradise Palms
4 years ago
I have worked with Back Bay Diesel for over 7 years to maintain all of our work vehicles. They are top quality with amazing prices, and I would never go elsewhere! 5 Stars!

  Hannah Smith
4 years ago
Back Bay Diesel did some maintenance on our Ford Excursion. They are professional and worked in a timely manner. I would highly recommend this business!

  khandykhane1504
3 years ago
They had our truck for almost a month. Had to call every day after two weeks to get updates. Spent $3,000 and one month later have the same problem.

  Sam Long
4 years ago
These guys had me squared away and out the door in less than 10 minutes and charged the right price. Thanks Steven et al... BBD got me back on the road.

  Dewain Narron
6 years ago
Thanks for the great work you did on my 2006 Ford Super Duty 6.0 diesel truck. My truck has never ran this good since I first got it in 2008.

  Hannah Davis
2 years ago
Great customer service! Will continue to use them for any car issues!

  Colleen L (Ivikatasha)
2 years ago
A great business. Has done some quality work on my vehicles.Service: General repairs & maintenanceService: General repairs & maintenance

  Leodegario Barayang III
2 years ago
Customer service great!!! Coming here for all my truck issues from now on.