American Auto Glass Llc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gina Miccio
9 months ago
American Auto Glass in Virginia Beach was subcontracted by another company to replace the seal on my motor home windshield. The good thing was that they identified that the windshield could be put back into the existing seal, which saved me quite a bit of money.The bad thing was that while my motor home was in their possession, one of their employees backed up the motor home crashing it into the dumpster across the street and they didn t tell me. I was scheduled to pick it up on a Saturday, was told someone would be there until 2pm. I drove 2 hours, arrived on time by 11am to find that no one was there and their office was locked. Obviously they were avoiding the impending confrontation about the damage to my motor home. A neighboring business owner told me that he witnessed the accident, which had occurred a couple days earlier. After calling their number many times (couldn t leave a message because their mailbox was full) and waiting for over an hour, I called the police and made an accident report, after which I left and drove 2 hours back home.On Monday, I called and spoke to the woman in the office and then man in charge and as expected they denied everything and made up some story about one of their vehicles being struck and that my motor home must have been struck as well. Such BS! These people have no integrity! In the end it cost $8,000 to repair the damage to my motor home and they wouldn t even pay my $500 deductible!!!Service: Auto windshield repair

  Chris Bell
5 months ago
They ordered the wrong windshield, but the issue was promptly corrected. I could've easily gone with another company but the owner communicated with me and they fixed everything. Real stand up guy in my opinion.

  James Pollert
a month ago
I have been in the industry for over 18 years and unfortunately I worked for this company American Glass for the last 8 months by far the worst experience I have ever encountered quick to take customer's money but to busy when it comes to warranty and fixing issues. Make your own decisions but coming from a insider not good

  Amore Harrell
a year ago
Unprofessional company. Received a confirmation text two hours prior I responded to and when I arrived no one was there and the front of store glass was completely cracked. So I asked myself how are they going to be a glass company with their glass. I recommend you put your glass in yourself before dealing with this company. I called the manager who was rude and nasty and said we can come to you Monday not the day I got out my bed drove over 30 minutes too and confirmed the appointment too. Don't do it do better!Service: Auto windshield replacement

  Nathan Whitcomb
7 months ago
Terrible experience. Spent months trying to get them to order glass and get an appointment. Were told to come in sometime today and that they would follow up with an address. Never followed up with address or appointment time. Then we received messages that we were late for an 8am appointment and then told not to come in because they can't afford to have guys standing around getting paid while we weren't there. Manager was rude and a complete jerk. Despite the poor communication on their part, their attitude was that we were in the wrong. Do not go to these jokers.Edit after reply from owner: Typical of this business to reply to a negative review 11 months after being posted. They truly don't care about their reputation or their work. Moreover, his description of events is a complete lie. Totally fits with the experience I had.

  Nichole Stone
a year ago
From my first call to get a quote to complete installation was quick and came within 2 days. Good communication and on time. Was friendly and fast. He did great work and cost was affordable. Thank you. Definitely recommend their services.

  Ashley Rayburn
3 years ago
Double chargedPaid for windsheild replacement with credit card. Was charged the day of service and the again 3 days later. I contacted business several times to allow them to resolve this matter. I was assured multiple times by them the will get me money back but that never happened. And ended up getting charged a third time but luckily for me it didn't fully processed. So here it is a over a month later no follow up from them or anything. All an all I feel this is bad business. And should have definitely been made sure it was taken care of.Service: Auto windshield replacement

  Anonymous
3 years ago
Dropped my car off to have the sunroof replaced. It had exploded while driving down the interstate! I was referred here by my dealership so I obviously thought this was a reputable place boyyyyyy was I wrong! The next morning after dropping the car off he calls me at 7:45 am on a Friday mind you to tell me they are about to start working on my window around 3 pm the same day they call me to tell me that the window is in and they had it closed but they opened it again to inspect it and now the window won t close and he believes the mechanism in the window needs replaced now! Or possibly there is glass in the window track he s not sure but he doesn t feel like messing with the mechanism so I need to take it somewhere else to have that fixed!!!!!! Then requested I pay 225 for the glass in the window!!!!! Mind you I just had the dealership do an inspection and detailed the car there was nothing wrong with the mechanism when I dropped it off at this place!!!!!!! So I go to pay and pick my car up and I asked if he had change for a 20 all I I had was 240 he says yes I hand him the money and he hands me 10 bucks change back and says let s just make it 230 even and sends me on my way!!!!! Extremely unprofessional and disrespectful business!!!!!!!!!!!! Do not waste your time or money!!Service: Sunroof glass replacement

  Teresa Mitchell
3 years ago
I have needed American Auto Glass Llc twice this summer- the first time for my drivers side power window which had fallen off the track- They were able to fix that while I waited at their shop. The second time I needed a new windshield for a different vehicle- I had call for a quote which was way less than the other 4 places I called and they came to my home the next day and it was professionally installed in under an hour! Highly Recommended!Services: Auto power window repair, Auto windshield replacement

  Stephen Slater
3 years ago
I was quoted $189 all inclusive both on the phone and when I received my bill after the work had been done, and they wrote my credit card down (didn't process it there at the shop), and told me that they would process at a later time. I checked my account and saw that I was charged an extra 3.5% for credit card fees. While it was stated on the bill in fine print, this was not given to me by word of mouth throughout the entire transaction pre and post-work. I also never saw a receipt once they ran my credit card. One star for an untrustworthy business and for suspicious credit card processes. I hope in the future they verbally notify all customers of the 3.5% credit card transaction fee.Service: Auto windshield replacement

  Mr Howard
a year ago
Arrived for appointment no one there received a confirmation text that said I responded to it and then the manager was rude to me and very unprofessional. I do not recommend at all! I wouldn t have my worst enemy use there servicesService: Auto windshield replacementService: Auto windshield replacement

  Russell Nechamer
8 months ago
Very unprofessional, technician was inexperienced, had trouble taking door apart didn't put door back together correctly ,took window regulator apart couldn't get back together, cost me additional to replace....don't call this companyService: Auto power window repairService: Auto power window repair

  matthew
a year ago
They got me in the day after I called and beat the competitions price by a mile. The service was fast and the workers where friendly.

  Joe P
a year ago
Windshield replaced. Tech scratched and nicked roof of our car during removal/insulation. When we called to report this he hung up on us.file:///var/mobile/Library/SMS/Attachments/4f/15/F6374F7A-756D-4C59-AB8D-AAEF1D331DCE/IMG_4126.heicService: Auto windshield repair

  Chantel Chay
a year ago
Took a deposit and never returned call for installation. I never received my service after I paid the deposit.

  Lil Capital Hill
a year ago
Quick and super high level.

  chris whately
a year ago
Fast windshield replacement