Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jennifer Figueroa
4 months ago
MS ANITA WAS VERY FRIENDLY , INFORMATIVE AND VERY HELPFUL. I am very grateful for her. DEFINITELY RECOMMEND THIS LOCATION. She over extended herself so I hopeEverything works out for u as well. Happy holidays. GIVE HER A RAISE !!!!

  angel rentas
3 weeks ago
Always friendly and willing to help people. Knowledgeable workers with a smile.

  Matthew Green
4 months ago
An awful awful experienceDo not go here stay away understaffedNot professional or effecient they took two hrs to change a batteryInstead of sticking to the task getting it done they kept stopping to help other people absolutely disgusted and disappointed

  RickAndZoesBigAdventureTime !
2 months ago
Great customer service as usual. Advance is always the right choice.

  Jackie Hill
7 months ago
The people that work here are amazing if I could give more than 5 starts I would. I walked in at 8 something for my battery to get changed (yes I was that person) the guy at the register was super kind and helpful I do not recall his name. But Adam went above and beyond he knew all about what I needed even though I didn t listen at first and when we had to change it to what he originally said to use he was so kind and patient with me to be honest idk if I woulda been if I was in his shoes. He is the best !!! The way my battery is positioned in my car it s a pain to get out and he did it with no hesitation it was a jigsaw puzzle idk how he did it. They both stayed an hour after closing just to help me out I can t be more thankful. If you go there and Adam is there you re in good hands he deserves a raise forsure !!

  David Teague
5 months ago
People at Advance are knowledgeable and help me out extremely well. They have Parts when nobody else has them.

  Geoffrey
4 months ago
Always quick service, and usually have what I need, or will get it in a few hours.

  Donna
3 months ago
Always help me find the items I need and friendly

  April Ford
a year ago
I was helped right away and the customer service was great. We're able to find what I needed by accurately looking up my particular vehicle and finding the right product. Quick, in and out no problems

  Willa Nuckolls
a year ago
Stopped by to get my battery evaluated. James came right out and walked me through the process. He was calm and patient, determined that I did indeed need to replace my failing battery and helped me choose the appropriate replacement. And he did it in the rain, with a smile!

  Orie Davis
a year ago
Went to one advanced Auto parts store up at Virginia Beach boulevard and witchduck could not find a oil filter for the 66 diesel didn't have a listing or anything so I had to went to another one and they had the listing and I got one from another place at Cypress point but then I was running around trying to find something it should be very easy to get

  christine howell
a year ago
Awesome experience! My niece needed a battery and the staff really hooked us up!Extremely efficient and awesome customer service!

  k w
2 months ago
Good customer service.

  Steve Vidal
4 years ago
I have a great lack of enjoyment for employees who act superior because they understand a company policy better than you....isn't that their job? Now imparting that information to me in a manner that is informative rather than acting as though I've created a tedious situation especially when I've asked questions that would have clued them in when added to their experience had they been listening instead of hearing, now that would be true customer service.....right but not here...at least not today....hopefully others have better experiences

  Willie CHATTMAN
a year ago
Customer Service was Beautiful and Amazing. Now Smile I'll be coming back more often.

  Jennifer Massey
a year ago
Lee and Adam were great! Went above and beyond installing my battery, will definitely come back when they are here

  Peter Cadotte
2 years ago
Portsmouth store employees were not a great deal of help, did not up sell to better product, sold bottom line product. No interest in good customer service autozone in Chesapeake 1 mile away offered great customer service and offered a range of products pertaining to my needs maybe just a bad day or poor employee at advance store

  Theresa Mosley
2 years ago
Had to get new battery for my nieces car. She gave make and model and all info for her car. She buys battery he supplied. We drove back to her car, only to find out it's the wrong battery!! Had to drive back! Not happy!

  Sara Merritt
a year ago
James was so amazing and helpful ! Id give him 10 stars, give him a raise rn

  Dillon Brown
10 months ago
Waste 20 minutes waiting for anyone to do their job most times and evidently they don t even know or adhere to their own policies listed on their own website

  Bryson Ghose
3 years ago
Gosh Caitlin is so pretty. And super nice very helpful. Knows her stuff. She needs a promotional opportunity for sure. I will definitely return. Redbeard.

  Mat Krmpotich
5 years ago
Luke at Advanced Auto was awesome! He helped me replace my underpowered battery with a much better one, and had no problem helping me install it for free despite it being a pain in the neck to make it fit correctly. He even gave me a discount after all that!

  Viankor Headen
5 years ago
My car battery was very low in power. It was still in warranty from Advance Auto. Advance Auto, checked my battery, tried to charge it. After five minutes, the technician said that they will swap my battery for a new one. He made the transaction, cleaned my battery cables, put in my new battery, and checked my alternator free of charge within 15 minutes. He was very friendly and helpful. Yaaaay, Advance Auto! Keep up the good work.

  Christina Whiting
6 years ago
Always helpful. Great customer service everytime I come in. Granted, giving others the same excellent customer service means a bit of a wait, but I don't mind, I know that's the reason for the wait. Keep up the great work!

  Natascha Browder
6 years ago
Store associate was very helpful, brought out the diagnostic tool and gave me the error codes that my check engine light had stored. I was able to get the parts I needed to fix my car at a reasonable price.

  Maryetta
a year ago
Hi my sister ordered some parts from Mike he was very friendly and professional and hooked us up today with great service thanks you

  Ronell Richardson
3 years ago
I have probably spent over a couple grand at this location and Bill would not even let me borrow a c-clamp for the brake pads he sold me which I was changing in the parking lot. Instead he told me I could pay 100$ for some kit. I bought a clamp instead which was the last purchase I will ever make there. I guarantee you Auto Zone would have helped me out.

  H-Ville Collectibles
5 years ago
This a good store to visit if you need help with your car battery. I've visited here twice with a battery issue and both times the customer service was awesome. The store was clean and organized. Check them out.

  Michael Bertschinger
7 years ago
Average auto parts store. The selection is convenient and quality is acceptable. Staff was slightly pushy when it came to troubleshooting. Their assistance would have been more welcoming if it was needed.

  Sean Grimes
5 years ago
First visit observation. There were a lot(3) of employees standing around while one ran around like crazy helping everyone (3). They were in plain view talking loudly and ignoring everyone. Granted they were talking shop but you know...priorities? I mean that's what people go to brick and mortars for anymore right? People. Help from people. I'll order from the robots (the web) next time.