Dr. Maurice B. Springer: Allstate Insurance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Debra Pickus
7 months ago
Maurice Springer provided horrible service when a limb came through our roof and left water damage in the rooms directly below the hole created and several adjacent areas of our home. Initially, Mr. Springer enthusiastically recommended that we file a claim directly with Allstate as this clearly would be a covered event. Unfortunately, this is where his support ended! Shortly after this event, he left on an overseas trip and did nothing further to support our claim. This was the service provided, after having consistently paid for Allstate homeowner s insurance for over 30 years, without ever filing a claim. The frustration of dealing with an Allstate agent that clearly did not value customer service, added to the stress of dealing with the damage to our home.Additionally, dealing with the claims department at Allstate was a total nightmare. To their limited credit, Allstate did quickly send a repair company to put a temporary patch on the hole in our roof and an adjustor to assess the damages within a few days. That is where any semblance of being in good hands ended. The adjustor in Allstate s corporate office who reviewed photos provided by the on-site adjustor, deemed that most of the damage was due to a pre-existing condition and refused to cover that damage, which was the bulk of the issue. Rather, Allstate offered to pay for the roof repair (at a rate that did not match any estimates we received) and a few small spots on an adjacent ceiling (again at a rate that did not match any estimates we received). In the end, they proposed a settlement on our claim that paid $70 over our $1000 deductible.Being na�ve in the way insurance companies operate, I expected that Allstate would review their proposal and make a more reasonable settlement. Much to my dismay, Allstate refused to consider the proposal made by a restoration company that they recommended and work with frequently. Additionally, a review by the Virginia Insurance Commission that strongly suggested Allstate review its settlement offered was totally rejected. Essentially, Allstate refused to consider any evidence that was contrary to their assessment. After, experiencing significant stress and frustration trying to utilize our insurance, we decided to move on and pay for repairs out of pocket. Having done that, we are pleased that after 3 months of turmoil, we are able to enjoy our home once again. And of course, we are now with a new insurance agent and different insurance company.It would be my very strong recommendation that you do not use Maurice Springer as your insurance agent and stay away from Allstate as your insurance company! I do not have experience with Mr. Springer s work as a financial advisor, but if it is anything like his work as an insurance agent, I would steer clear!

  Amy Prestidge
11 months ago
In Jan **** the payment increased from $90 a month to $***. That is a huge increase and my issue with it is that I was never notified about this increase. Once I contacted Allstate about this issue, they agreed I was not notified but did not explain why I was not notified or even apologize for it. I personally feel that Allstate knew I was not notified and intended it to be this way. I have friends and coworkers who have experienced the EXACT same thing. Why would I want to remain with a company that significantly increases my car insurance payments without notifying me?! Where on earth is the respect and trust?! I shopped around and ultimately was able to get better coverage at a low price with another provider. I have always had issues with allstate, and found them to be unprofessional. When i moved, dispite being the provider for my home owners insurance AND notifying of the address change, it took multiple attempts to get my address updated in their system and for mail to come to the correct address. Honestly very disappointing all around and i would never recommend allstate to anyone.

  Sean Lubbe
2 weeks ago
Professional, polite service that saved us a lot of money. Thanks!

  Edgar Sabagkit
2 years ago
Because of Dr. Mo's brand of service, we transferred all our Insurance needs and requirements to All State. Dr. Mo always finds a way to make sure all bases are conveniently covered, from our perspective as customers. He always returns our calls each time we could not get hold of him. To all people out there, who might need insurance coverage for all their properties, cars, and valuables, reach out to All State, look for Dr. Maurice Springer. Thank you so much Dr. Mo.

  Sonya Kim
a year ago
Dr. Springer has always been very helpful and fast to respond! As home renters, we have been especially thankful for the fast updates to our Allstate page!

  Kelly Gambrell
a year ago
The best insurance experience thus far for automobile and business. Maurice was so knowledgeable and the quote was very competitive. Great service!

  eunice wallace
a year ago
Dr. Springer made my insurance change a breeze & I was able to get additional coverage at great rates.

  Mary Hartley
2 years ago
I have had Allstate on my autos and home for over a decade when every I needed them thay were there for me and very helpful once when I was hospitalized they deferred my payment until I got on my feet .I honestly don t see me using another company .always professional and helpful no need to change

  Sanela Justilien
a year ago
Quick, responsive, and take personal take of us and our insurance needs.

  Oriana Henriquez
2 years ago
Amazing service, caring and personal !!!! Best Insurance Service I ever had.

  Meet Patil
a year ago
You no longer exist for them once you purchase the policy!

  si thu
2 years ago
Very responsive on questions we had and in constant communication throughout the year.