CMA's Valley Chrysler Dodge Jeep RAM

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lisa Smith
3 months ago
Service center was amazing. Great all around! Front and back techs exceeded expectations. And, they were faster than expected (by days.) Car repairs are always expensive but they tried to help where possible. Definitely returning with our Dodge.Store room was really pretty and if I were looking, would work with their salesmen.

  Erinn Hailey
a week ago
Working with Jessie was great. I had a pretty serious issue with my vehicle and they were able to work me in the same day and get me back on the road. I appreciated her excellent customer service and communication.

  Stephanie Racer
4 weeks ago
I thought this was possibly the best car shopping experience of my life. All of the staff were absolutely wonderful and gave outstanding service. They have a friendly no bull no bait and switch no problem attitude and I highly recommend this dealer!

  Tammy Balser
a month ago
Excellent service from beginning to end. I expressed concerns that I was having and they did a thorough check to give me answers. Customer service was beyond great, had a wonderful conversation with Carla while I waited. Thank you guys for everything.

  Randall Schirra (Shyra119)
3 months ago
Will not go here for service ever again. Took truck in for an alignment and oil change. staff was super courteous but told me I needed new brakes and rotors on the front.Took it to another shop to get the work done only to find out my rotors were in great shape and my pads were at 7mm so closer to new. They were asking 750+ for the work which was 200 more than other places. Scam shop

  Craig Heckman
3 weeks ago
The entire staff was extremely friendly, helpful, and respectful. This has been the best car buying experience I've had in my 61 years. I HIGHLY RECOMMEND CMA Valley CDJR for a great buying experience and vehicle. I will continue to travel from FL to VA to buy from this dealership for all my vehicle needs in the future.

  Jacob Thomas Insulation
4 months ago
I had to purchase a truck because of an accident that left me without a work truck. After talking to Mindy Hartzell on a Wednesday afternoon about a truck they had at another lot she was quick to scheduled me to come the next morning after sending her some info over the phone.After some looking at various trucks she had me sit down with Zach Hartman and was able to work together to get me into a very nice 2017 2500 Ram.Having purchased from them in the past, I was not disappointed by their service;from their finance department to their sales associates, the quality of their used trucks, and their attention to detail and relationships is second to none. I will be keeping them in mind for any future purchase and encourage anyone to check out Zach and Mindy at Valley Chrysler Dodge!

  Breanna Grant
3 months ago
Cory and the entire CMA team were so helpful, kind, knowledgeable and truly went above and beyond to ensure I found a car I loved! I felt very comfortable and confident throughout the entire process and was able to ask questions, drive multiple options, and never felt rushed or pressured. Thank you so much and definitely recommend working with Cory!!

  Andrew Deitz
3 months ago
I had a check engine light come on with my Jeep on a trip. We called and got an appointment very easily, even over the Holidays. They honored my Assurant service contract and took care of the issue with a cost a little above the deductible, which we were fine with. It was a Fuel Injector that needed to be replaced. They kept us posted on progress, provided friendly responses and overall positive service. We ll definitely be back if needed.

  Tatty540 !
2 months ago
This is a long one so bare with me. Keep in mind I never purchased a vehicle from them. So, I am a regional Fleet operations manager for a company with 25 technicians across Virginia and the Carolinas and I also am an ASE technician with multiple certifications myself but I never disclosed any of this to the CMA team. My story starts with a 2018 ram 2500 hemi I purchased at another maw and paw seller. As soon as I bought it I had nothing but trouble with the truck. At 60,000 miles I was just amazed how many issues I already had. The week before Christmas the truck finally leaves me on the side of the road. I spent that week checking compression, MDS cam issue, injectors, fuel pump, everything. Nothing I did fixed it and I did not have the dodge software to communicate to the ecu. I ended up towing it to CMA where I first met Robert. Robert was very polite and transparent telling me they were short handed but he would get it in asap. Once they got it in the shop within 15 minutes they found the issue, a broken valve spring. Lol on the only side I didn't take the valve cover off lol. They gave me a quote that was fair and honestly I didn't want to deal with it and within 12 hours the truck was back to me. 5 stars right there but this is where the story matters the most to me.After the repairs I was done with this truck. I ended up finding a truck in Nashville at a nissian dealer. A 2020 ram limited cummins deisel with 30k miles. I drove 8 hours paid cash 70 grand and drove her home. I am so happy with my new truck, runs great, no issues at all. Yes is it lifted and a little boogie but hey that's me. One of the main reasons I bought this new was because the warranty. The Mopar cummins 100000 mile warranty. 2 weeks ago I had my cummins tech go through and service the truck for my piece of mind. We had notice a small bubble in the hood which I called to claim a warranty repair only to be told my warranty was restricted. After hours of talking to dodge corporate and getting no where I was about to just give up. I tried one last thing and that was to reach out to CMA and Robert. After telling him my issues Robert was able to find out the issue and work with Dodge/fiat corporate to push through any warranty issues I may have. Again it's not guaranteed what corporate dodge may cover but the willingness for Robert and his team to try is all I needed to see to know this company is about Taking care of people and their community. He reassured me that he would do everything he could if I had an issue while I still had a warranty. To me this means more than you know. Nothing on a cummins engine is less than a grand to fix except maybe a water pump and they know that but still Robert is willing to reinstate my warranty and push it through if I have a problem. I could go on for hours and talk about how valuable this is to a consumer. Dealership don't stay in business by just doing warranty work thats for sure. I truly appreciate Robert and the whole CMA team. Even the owner. The owner didn't know me. I am a heavily tattooed middle age male. I look more like a convict than I do a manager but the owner came and talked to me like he knew me for years. Expressed concern and offered me his personal number and made it clear he would do everything in his power to get me taken care of. So thank you Robert and Scott and the whole CMA team for your support and making me feel valued. You had no obligation to do anything but for me, you went above to make sure I was taken care of. Thank you.

  Tammy Moone
a year ago
We have purchased 3 Jeeps from Cory Garner at CMA in Staunton and every single time he has been so patient and extra helpful with the whole process. Even when I ve needed a service appointment he went above and beyond to make sure it got done. The whole CMA family has been amazing and I ll never go anywhere else for my vehicle needs. Thanks CMA

  David Eisenbrown
3 months ago
I needed a car for my son. They got it done with a good price. Best buying experience I've ever had... Corey and Josh were great. I need another vehicle and have them looking to find it for me. Thanks!

  Bob Johnson
2 months ago
Extremely satisfied by the team! Knowledgable, friendly, great communication of the issues, process and pricing! Very respectful and helpful! I will definitely be recommending them to anyone needing service done on their vehicles!

  Brian Vanish
5 months ago
During a road trip from PA to FL our 2015 Cherokee broke down ~4pm right next to dealer... Service team got the vehicle in immediately and we had an estimate before they closed. Had to spend the night where they gladly gave us a tour of the town on the way to the hotel. First thing in morning they got the parts they needed from a local parts store and had us back on the road by 10:30am. We greatly appreciated their promptness and hospitality and getting us back on the road ASAP (service team was wonderful). Only negative was the $654 in labor seemed quite expensive for a 2-3 hrs job!!!

  Andy Dunn
4 months ago
Just moved to the area. I have a personal vehicle that was needing service and a new work vehicle ready for its first break in service. Had to have personal vehicle towed and I followed in my work truck. Staff was extremely friendly, which is nice for a change. The dealer that I had bought my personal vehicle from, HARVEYS in Radford not so much. Was very pleased with the waiting area. I had some computer work, calls to make and it was very comfortable. Looking forward to making CMA Dodge my new home for service on both personal and work vehicles. Thanks againWilliam A Dunn

  Shelby Harper
2 months ago
Even after buying my vehicle, they have still continued to help me! They have always been great and so helpful, Ryan has dealt with me most and is always more than helpful and responds quickly to any of my questions!

  Wendy A
a week ago
prompt, friendly service to ensure my vehicle is safe to drive for another year after state inspection and oil change

  Wanda Shirley
2 months ago
I was very skeptical thinking they wouldn't be able to help me but to my surprise Cory worked his magic and got me into my wonderful Jeep. I highly recommend buying from here. The staff go the extra mile for their customers and truly want to see people happy.

  Fairlyn Moats
2 months ago
We had such a wonderful experience and Ryan Johns was so good at finding us the perfect vehicle. We would recommend the dealership to all our friends and family.

  Jazmyn Harvey
6 months ago
We bought our first family vehicle from CMA s Valley Dealership and the experience was nothing but amazing. Cory helped us through the whole process and gave so much information. He was able to work with us in a tough situation with finances of our old vehicle as we traded it in. We re so thankful for that and his patience throughout the process! This is the best service we ve ever received! We will definitely be returning in the future for any vehicle needs & definitely recommend working with the dealership - and Cory!

  John Graves
a month ago
Bought a Jeep Grand Cherokee today and super pleased with the car and the smooth process with the purchase. Valley Jeep,Staunton, Va. are great group and highly recommended buying and servicing your ride!

  Kay Crum
a year ago
Clinton was knowledgeable about the jeep I purchased. He explained every option possible to me and made getting my jeep the easiest, smoothest process possible! I didn t feel pressured during the process at all he was just honest with me during all of it and allowed me the time to thinking about the purchase I was getting ready to make. HIGHLY recommend using him!

  Kevin Miller
2 months ago
Buying a vehicle through them was excellent, they even ensured I downloaded an app for my vehicle health, this is where it goes downhill. The app is only good for six months, after that some of features stop working, good luck if you set an appointment through the app for normal service; it appears the service department doesn t use as stated by representative, they can t see anything more than you having appt. Mine gave me option to have pickup and delivery, which of course I chose. Delivery time came and went and when I called service rep, they made every excuse and was very condescending until I spoke to supervisor. End of day, got my service and they threw in a free state inspection, but not sure why the brand was so insistent on downloading and app they don t track. I will not use again. Even though it was way more convenient for customer it was beyond the service departments desire to maintain.I have returned to get service ranging from recalls and oil changes and haven t had any issues with their performance since. The communication is great and service is timely and had time to use their wifi to do school work. Thanks for your assistance.

  Phil LeRoy
a month ago
Fastest service I have received in many years for oil change, tire rotation and state inspection. 45 minutes and done. Went mid-month and midday.

  Travis Beck
2 months ago
Zach was very helpful in my purchase. And Skip was the most knowledgeable person about Jeeps I have ever met. He is a wealth of knowledge

  tammy m.
5 months ago
This is my second purchase from CMA and i will always go there first anytime i have vehicle needs. No pressure, laid back, helpful with my wants/needs, extremely friendly. Made the entire process quick and painless. Our sales person Ryan was amazing and really honed in on a great fit for me. Thank you!!

  Mimi Lyons
3 months ago
Absolutely seamless transaction. Carla was wonderful and always responded to any inquiries I had regarding our purchase. Thank you for my new ride.

  H&I Caraciolo Dourado
2 years ago
I bought my car on April 28, 2021. I paid the transfer fee and they told me I was obligated to make this procedure with the concessionaire which I paid a fee of $600 for this service and I'm already waiting 4 months to get my license plates to be able to work paying car payments every month without being able to work, I get in touch, I send several emails and I'm not solving it. I'm even with my peovisory board expired since June 28 I sent an email, I called and also not being able to solve anything worse service I've had in my entire life.

  Matthew s Jammin Java Hut
6 months ago
As usual, the service department at CMA Ram never let's me down. Best customer service in the Valley. My estimated price for work came hundreds of dollars below the end cost. I will continue to take my vehicle here for the quality of parts and the turnaround speed. Zach is the best. Ask for him for sure.

  Eddie Valentin
a year ago
My boi Ryan Johns hooked me right up, got me exactly what I wanted and went very detailed on what features the car has. Good communication and overall just a good guy in general. Would recommend Ryan if y all wanting to get a new vehicle