O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  mocha Lamberson
3 months ago
It's good to keep receipts used my warranty an got a free battery

  adam garrett
2 years ago
They were able to freely tell me the main thing wrong with my car from the check engine light & a cheap way to resolve it. When they didn't have the fluid I needed in stock because they had just run out, they were able to tell me they could have it in stock today and where to find it if I wanted it faster. That's quality service. I wish every auto-parts place and mechanic was that honest and helpful.

  David Fitch
a year ago
Very good to find a business that is honest and referred me to another company that specializes in what I needed. Guaranteed I will go there the next time I need auto parts. Highly recommend!!

  Joseph Larsen
a year ago
Adam is the best helper! Car keys were locked inside our rental car. Adam not only agreed to help, but walked to where we were parked, helped unlock the trunk, which allowed me to crawl in thru the backseat, and all ended well. Thanks Adam for the great assistance!

  Chris Meyer
3 years ago
Tonight my driver side headlight went out while driving to pick up my son and I was able to call O'Reilly, confirmed they had my part in store and knew the cost right away. Patrick is extremely knowledgeable and went above and beyond to make sure I had what was needed. If you are in need of auto care. I highly recommend this location.

  Corbin Robbins
a year ago
Bought a new battery, or at least thought it was new a few months ago, got home and installed it. Went to start the car and no go. BATTERY Was 3/19, took it back this morning and guess what?I don't drive the car every day but do keep a battery tender on it. Battery had voltage but no amperage. They told me that there was nothing they could do for me because of the date of the battery. I'm done with O'Reilly, will never go back! If you buy a battery for them! CHECK THE DATES BEFORE YOU LEAVE THE STORE WITH IT.They got me ,Don't let them get you!

  Terran Smith
a year ago
I called Napa Auto Parts and they said they didn t install batteries, so I called O Reilly s and talked to Paige. She said she would check my battery and install it for me, if it was the battery that was the problem. I had my car jumped and drove directly there. Wow! Paige was so nice! She explained some things to me, tested the battery and Helped me pick a new battery. She then installed it for me. I visit my friend in Smithfield alot, and if I ever need help with my automobile again, I m headed right back there. Fantastic customer service.

  HereForTheLaughs
3 years ago
They re not what they use to be when they first opened. Professionalism and experience is lacking. Employee in my opinion shouldn t recommend repairs with they re crystal ball and the demeanor you carry towards customers should be friendly and professional. I use to stay away from advanced auto parts because of this reason but the tides have changed and advanced auto parts have stepped they re game up in a big way, I suggest trying them out if you don t have luck here

  Margaret Richardson
3 years ago
Great customer service! Employee immediately noticed I was not finding the right isle, and offered assistance. They found me the right part and checked me out quickly. Big improvement over my previous experience at the competitor s store next door.

  Sherri Grace
6 years ago
Very friendly employees. We have a corporate account and they always have fast delivery service as well. Thanks for lunch on Customer Appreciation Day. 258 Auto Parts Employees

  Susan R (Sunshine)
2 years ago
I stopped by to have a rear windshield wiper replaced and I was pleasantly surprised by the way they helped me out. Much better than the Advanced Auto next door!

  Carol Mesner
a year ago
I have been with them for over ten years. I am so happy to have them in the Smithfield area. Great help, great products, and prices. Save alot. Thank you guys.

  mitchell mitchellg
4 years ago
Nasty customer service. Had battery that swelled up and said it was okay. Manufacture said it could explode. Got upset cause I went to district manager. Stripped new battery and said no replacement. Old battery was 4 months old.

  Earl Miller
2 years ago
These people at this place definitely know how to take care of folks who just have some general questions about simple D.Y.I. parts & maintenance. They are very friendly...

  Jeremy Young
5 years ago
Its and autoparts store....But i had a great experience with the staff. Had to try multiple parts to get what i needed and the staff was great. Special ordered parts twice to get what i needed and got no complaints.

  Roger Trent
3 years ago
Smithfield store is the best. Store manager Tara has never dissapointed me. Best parts person, and customer service I have ever received. Where she goes I go. Lol

  Carmen Melton
11 months ago
They had just what we were looking for - well stocked store.

  Jonathan Phillips
2 years ago
Always helpful staff, very knowledgeable and helpful. Sometimes they don't have enough torque wrenches for tool loan though.

  B S
a year ago
Always have what I need, hand down the best parts store.

  Atlas Newby
5 years ago
It was a pleasant experience. I was able to purchase the part I was looking for. Staff was bery polite and helpful.

  Ian Winfield
4 years ago
Always has the right part, knowledgeable staff, very organized, great place to do business

  Larraine Cypress
2 years ago
Friendly nice customer service knew what I needed exactly.

  john edmonds
4 months ago
A great experience.

  Chef Scott
a year ago
Very friendly staff, had all the parts I needed.

  Carol Jordan
10 months ago
Very helpful and knowledgeable staff.

  Bobby Hagwood
a year ago
Friendly and helpful staff, I'll be back!

  Debra & Robert Edwards
a year ago
The best counter people ,help is the best finding what you need around

  June Terry
3 years ago
They have most items on hand. Good Customer Service

  John Sentman
6 years ago
Lady behind the counter was pretty much incompetent screwed up everything by ordering the wrong parts and she had bad breath need I say more.

  Danny Carbaugh
a year ago
Good auto store for parts