Piedmont Fleet Services, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tyler
9 months ago
I took my company truck here to get a front end alignment done. Everyone I talked to was very helpful and pleasant. They had a nice lounge area to wait and watch TV. They did an excellent job and I definitely recommend them to anyone with a heavy duty truck.

  D D
2 months ago
First visit here but very good customer service from the service department.

  Jessica Williams
a year ago
They were able to align my truck when other shops couldn t fit it on their alignment rack and the truck drove so much better for it! Jason was very helpful in answering my questions and getting me on the schedule quickly. Very happy with the service received and the price paid.

  Zoltan Foldes
a year ago
I'm on the road in an RV that needed alignment pronto. Matt in the service dept. was able to finagle me in on the schedule within 2 days. Whereas everyone else I called had 2 week to a month wait. My battery for the fridge would have ran down and leaving it in a lot. Worrying about freezing up was not an option. I came in first thing in the morning.They got it done while I waited 4 hours. Then I was on my way! Saved me a set of tires, that were wearing fast and stopped the shake. That's great customer service!

  Rickey Hodge
a month ago
Great work once tge received parts from manufacturer

  bobby campbell
2 years ago
The time frame to get my brakes done was almost 2 months. They costed me $3000.00 worth of rentals on U-Hauls and then hit me with $4000.00 bill for my brakes on a Ford 750. They may do great work but not to even offer some kind of discount for not being honest about how busy they were and for having my vehicle for almost again 2 mos for brakes! I do not recommend if looking to get your vehicle back Quickly

  Diane Cooper
2 years ago
We needed our RV serviced. We have used before for inspection and parts with no issues. End of November my husband went in to ask about servicing our Cummins engine on our coach. He was told the best way is to make an appointment. So our appointment was set for December 6. Today is the 29th of December and we have been told 3 times it was being looked at. But the truth is, it has not even been moved. While I understand end of year, vacations, travel, sickness and Covid I do NOT UNDERSTAND BOLD FACE LIES BEING TOLD TO A CUSTOMER. That IS NOT good CUSTOMER SERVICE. It is NO CUSTOMER SERVICE. The very least that could have been done was to check the code on the coach to see what the problem is and see if parts are available or not. We HAD a trip planned in January which we have had to cancel due to the lack of professionalism by this company. I can understand if we didn t have an appointment, but we complied with what they asked and made one for December 6th thinking seriously our coach would be looked at, evaluated and on the road to recovery in a few days. It is inexcusable to operate a business like this. If you have too much work load, or lack of employees, turn the work away. Don t let people put their faith in your word because Your words are not trustworthy. I also understand our first responder vehicles are served there. God help us all if you treat them with the same attitude. I am so thoroughly disappointed and disgusted in your lack of honesty Diane

  Jodie Gregory
7 years ago
These guys are awesome! Our Sprinter chassis RV needed an oil change and we also needed LP. They did it all and the oil change was less expensive than the Mercedes dealership in Roanoke (which would not have had LP). We dropped it off in the afternoon and picked it up around 5:00. Their communication was great and we just felt well taken care of! I would highly recommend this place!!

  Eddie Slagle
3 years ago
Great experience. From sales to service you can't beat the customer service. I even received a call this morning making sure I was satisfied. They got me in at my scheduled appointment time and finished quicker than I was originally told. They are the only ones I trust to work on my motorhome.

  Justin Willis
2 years ago
I m a 1 truck carrier and I tried dropping off a recently purchased truck for a inspection and some replacement of obvious lights out. Over a week later still not seen but service was up front that at best two weeks. Not to surprised and no problem there. I schedule a appointment for a inspection on the same truck for Thursday 12/8 and take my now only working truck off the road and request a tie rod I thought had slack in it be ordered for replacement while it s in the shop. I call on Friday 12/9 around 11am and my truck was just getting pulled in. By 4pm it s halfway done a inspection and I cannot wait longer as I have to get on the road Monday plus get stickers put on. I first get told I didn t have a appointment and never made one however the ordered replacement tie rod had come in?!?!!? On top of that no lights were fixed in the shop where ladders and proper safety equipment and I m certain the replacement lights are available in the parts department. Now to make it better the guy bringing in a Mack with 1.5 million miles can obviously afford this much down time and the hood latch to be freshly broken as well. This is a fleet service center with a truck wash that s only decent for getting winter road treatment off. If you don t have spare trucks laying around so you can wait 4-6 weeks to get the maintenance cycle completed DONT COME HERE! I ll be climbing up on the roof of the truck today in the wind outside to replace lights because I can t piss away more hours and rides to town to get fleet service treatment (where a it s someone else s truck paying with someone else s money so why would I (the operator) care how long it takes.)

  Clark Griswold
6 years ago
These guys are solid. Lewis and Jason helped me on a major repair in a pinch. The clutch in my semi had gone out. I tried another garage first only because I am not from the area (I live 8 hours away). After being lied to by the owner and then the secretary of "Snag & Drag Towing" about a repair they were supposed to be doing, I had discovered that I was being drug along....12 days!(a costly immature game as any truck driver can tell you). I finally had to recover my truck with the county sheriff. Piedmont towed my truck for me to their shop and had it on a lift before I even left the shop. Always easy to reach, full detail on what step of the repair they were on and so far looks like the work they did is exact. The shop is top notch and I would recommend these guys.There is one catch, If you pay with credit card, there is a charge for it. Don't get me wrong, I get it cause they have to pay the credit card company. Not the end of the world but would have been useful to know up front so I could have made other arrangements and save that charge. Again, not that big a deal.

  Pete Erickson
6 years ago
I dont usually write reviews of shops and mechanics. Our experience with this vendor was less than stellar. Very difficult to get reach on the phone and very poor communication through out the replacement of one of our engines. After engine was installed it has been nothing but one headache after another and Piedmont pushing the warranty issues on some one else and accepting no responsibility . We will not be using this vendor again.

  Russell Holder
2 years ago
Terrible about returning phone calls. Truck has been there since November. Waiting on parts. Older model truck, but damn. Took over a month to get in the shop. Patiently waiting.

  Alix
6 years ago
Let me say this, ive been in trucking for over 8 years, and a fleet owners worst nightmare is breaking down over the road in fear of getting raped by these shops out here. I never leave reviews but had to make an exception for piedmont. Lewis in particular provided exceptional service and communication. I broke down at a exxon gas station and they towed my truck and my trailer seperate in order to have my load delivered for me 20 miles away. Didnt kill me on the price. Once i got the parts, my repairs were done same day and work was done perfect. I highly reccommend this company,And ask for LEWIS when you call!!

  Brothers Gutters
9 years ago
Have helped my fleet stay on the road and keep me making money. Great guys to work with throughout the whole process. They also have skilled technicians that can get the job done right.

  Casey LTX
4 years ago
I always go here for my trailer washouts. Very reasonably priced, 35.00$ for a washout.The fuel is also cheaper here as well compared to the "off the highway' truck stops.

  William Smith
6 months ago
Tires and front alignment. Really slow. Poor communication.

  Jon Griesenbeck
4 years ago
Took my 45 foot Holiday Rambler Navigator to Piedmont Fleet Service to get new tires installed. Due to a delivery problem had to leave my Motor Coach their over night, came back the next day and the lower bottom of my doors were torn up causing over $10,000.00 in damage. Piedmont is refusing to take care of the damage that occured during their Care Custody and Control. My employees can vouch that the coach had no damage to the bottom of the doors they just waxed it before taking it to Piedmont Fleet. Better make sure if you do take your vehicle their you photo it with date stamp. I have 93000 miles on my coach and never damaged it. This is an insult!!!!! They have a bunch of construction going on there. I am NOT a HAPPY CAMPER!!!!!

  Gary Google
2 years ago
Great place to park a large camper, tractor trailer ,or any large truck. Good security with a shop, fuel and wash bay on site. The staff is very friendly and professional!!!

  Karen Vinsant
2 years ago
Just phoned them and they couldn't give me any idea of the price to fix my RV. Just told me their hourly rate. I asked about an estimate after they took a look at it and they were kind of short.

  Chris Bass
3 years ago
Staff was very friendly and the work was done in a short time. Would recommend for any fire/EMS agency for maintenance and repairs of their equipment.

  David Naylor
4 years ago
after calling and being hung up on four different times before I finally made it through to the service department they tell me they have a used tire they will sell me for $150 I drive for an hour and a half to get to the place and then they tell me they do not have a used tire but will sell me a brand new one for $400

  Michael Patrick
11 months ago
Excellent organization, does good work, very pleasant employees

  Tony Kerley
4 years ago
Pretty tight area around the actual truck wash especially considering it's for 18 wheelers. Friendly staff and quick too.

  ruth colvin
3 years ago
This place was great. Very clean.Nice Employees. Fast replacement on three tires.

  lloyd wilder
4 months ago
Quick service. No nonsense

  Mary Shannon
5 months ago
Explained & re-explained the problems.

  Freddie Puryear
6 years ago
Terrible experience with these people, charged me $877.15 to put fan belt on truck. (4-3-17) way to take advantage of a owner op

  Laura Whitten
3 years ago
Their hours are very limited. Closed on the weekend. 8 to 4 or 5 during the week. It's an automated wash, not a hand brushed wash.

  Mike Mitchell
7 years ago
Quality work. They are a big help in assisting us with keeping our fire department vehicles in service.