Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Peter McAllister
5 months ago
Back on the road <30 minutes. Automazing - changed out my tire,re-mounted and put away my spare in no time flat. Call ahead to be sure they have your tire, then hobble straight over to see these guys, thanks NationwideService: TiresService: Tires
Samuel Yim
5 years ago
Hate posting bad reviews but felt the need to share my experience here so no one else has to. Made a 9am appointment for an oil change. As I waited in the "lobby" (which is 1 bench inside the attached gas station), I noticed my car wasn't even pulled in to the garage until 9:40. At about 11, the owner informed me that they were about done with the oil change however he suggested that i get my filters replaced. I asked how long it would take and he told me only about 20 minutes because filter replacement is quick and they have the filters on hand which turned out to be a lie. I regrettably agreed because it turned out that he ordered the filters after I decided to get them replaced. He kept insisting that there was an error in the delivery which caused the long delay. I asked him to just put my old ones back in but he said he couldn't be he already threw them away. Since my filter wasn't coming anytime soon, he just told me to come back when the filters were at the shop. Since their hours are so limited, I had to come back the following Saturday. Saturday morning the owner called me and threatened if i didn't come in then he would have to send the filter back to the supplier...I'm sorry what?! Overall, the absolute worst experience I've had at an auto shop. Avoid at all costs, the Groupon deal is great but not worth it. 3 hours for an oil change is unacceptable. Would love to see Groupon take them off as a vendor.
Weekend Warrior
6 years ago
Went here for an oil change, had them take off my hitch for a little extra, then I heard a banging noise but they said everything was fine, I took it to another mechanic who showed me they left out 6 bolts from the bumper tow hook. If I had pulled anyone using it, my entire bumper would have been torn apart.
Mr Leadership
3 years ago
The service here was very impressive. When I arrived it was very easy to find the inspection service. After I pulled my car up to the line, I was greeted by a one of the reps that worked there. He was very polite and patient while I removed my child from the car and gathered my belongings. I was so happy to see that he was wearing a mask, so I felt very safe from COVID exposure which is a plus in my book. If you're looking for a place to get your car inspected this is the place. I hope Tahir is there when you arrived because he really played a huge impact in my great experience. Stay COVID Free!!!!
Mofaza
4 years ago
If I could give zero stars, I would.Don t waste your time, It took them 3 days to do a car inspection!I went for a car inspection they told me I have to change the battery and come back tomorrow, I got a new battery and I went back the second day to complete the inspection. They told me the guy has to leave and you have to com tomorrow.It s just wasting of time. Other places can get the work done in 20-30 minutes.
Mark R. Greenwood
6 years ago
Got me in for Virginia State Safety Inspection without an appointment with my Groupon voucher. Young guy behind the counter was more interested in what was on his phone and in getting off work, but the guy who did the inspection was quick and efficient and offered a couple things I should have checked out on my car.
K P
11 months ago
Came to plug up a nail in my tire. Turns out I had 2 nails. He replaced the tire at a decent price and convientService: Auto tire replacementService: Auto tire replacement
Marko Mitic
4 years ago
So I were so much in rush. Looking around for gas station to do safety state inspection. This one were one without people in line. Guy at front was about playing games at phone when I arrived.After 10min they did safety inspection . I failed it. Reasons 1. Tire bump (which is correct). 2. Steering-belt suspense. When I asked what is wrong with belt, they said, it is not safe to drive with that. After poor explanation they immediately asked me Are you have your mechanical. Of cours I do have. But thinks not looks correct here.I left repaire store without 20$ in my pocket with rejection paper. I also wisited BMW officially repair store. I was about activating my warranty because 40$ expense to change belt!!! They told me everything is good with my belt suspension.Now you can see what thief s doing. Also I will provide you information about Inspector who did this inspection. I appel to suspend his license immediately!Inspector: Ewell, Stacy LID of inspection: 98074046
bellarita 55
4 years ago
Had the WORST customer service experiance there! Went there for inspection on a wednesday they told me i had to replace something then come back the next day to complete it. And i did. I came back on thursday afternoon during normal buisness hours. Was told that they guy who does the insection has to leave! And i have to come back the next day!!! So he WAS there he just didnt want to complete his job! I asked for a refund since the work was not complete they refused! Saying they will finish it i just need to come back the next day! As if i have nothing else to do other than leave my work everyday to go there! Just for a simple safty inspection!!! Horrible service horrible attitude!I left there and went to a different one who fiished the job in 15 minutes.
Lyndee Bennett
2 years ago
The service was phenomenal and the work was spectacular! The management staff is also very friendly and made sure we were all taken care of and he followed up. Definitely will continue to take my vehicle here in the future.
Nailah Taylor
a year ago
Terrible customer service would give them 0 stars if I could do not recommend going here
Hillary
7 years ago
I went here for a groupon oil change. The guys were very friendly and efficient. The only reason I gave a 4 is because the waiting area is right next to the gas station cashier area.
Jan Lamar
5 years ago
They are great! Without appointment; did my car s inspection at $16 which is cheap and reasonable and took like 20 minutes and the Manager Mike is wonderful guy.
Allen Green
3 years ago
If I could give 0 stars I would. I made an appointment and they turned me away. Said to come back 5 days later. I came back and they turned me away again. By the way, they do not care that they are wasting your time in the process. Terrible service and I will never come back.
Indira Bustillos
a year ago
Manuel was very helpful checking my tire to see where the leak was and making sure all 4 had enough air.Service: TiresService: Tires
Hassan M
2 years ago
Honest and professional- i tool my SUV for wheel balancing but the technician checked my car tires and gave me a honest response that I need to replace the tire . I really appreciate there honesty
Baron
3 years ago
I ve been there waited more then an hour and the line is under sun, I had stay in the car and way too long. They wasted my time. Still no body do inspection for me. That s terrible!!!! Never come back again!!!!
Jay Will
7 years ago
The cashier refuses to give lottery tickets because he is Lazy and Bigoted. I have called the Virginia State Lottery and filed a complaint. I wasn't after hours for the purchase of Lottery Tickets.
Azert Wip
5 years ago
Most terrible customer service I've ever seen so far. Save yourself time. The lady in auto section won't help with anything but giving you a headache.
Michael Goldschmidt
5 years ago
I got both my car inspected and oil changed at the same time and it was completed earlier than I expected.
Sonny Ng
5 years ago
Convenient location, prompt efficient basic service although the indifferent staff and in particular the female manager should definitely cheer up as most reviewers noted.
Zero Gravity
2 years ago
Poor customer service