MT VERNON AUTO CLINIC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  J C
6 months ago
Went to express my concerns and they did not do a through check, (didn t lift it up or anything just diagnosed based off my concerns) automatically said it was my breaks and rotors and it would be $400 to fix, but went to another mechanic and they checked everything and said it had nothing to do with my breaks and rotors. I feel like I was taken advantage because I am a female. Very disappointed! I had high hopes for this establishment.

  Natalie Renfro
a year ago
Really great place, they do good work and have fair pricing as compared to other places. I had a catalytic converter that needed to be put in order to get my emission test to pass. I dropped it off and within a few hours it was done and the car has more pep in its step now! Thank you team at Mount Vernon Auto Clinic!Service: ExhaustService: Exhaust

  Adit Ryan
4 years ago
Have been coming here for a long time. Have gotten a lot of work done including, most recently, the suspension and brakes. They have provided excellent and competent service along with a timely delivery of the finished product. Would recommend to anyone wanting a friendly, complete and reasonably priced experience.

  Jayme Eyemjayme
9 years ago
Took my car there for a repair on my window. They diagnosed the problem without even removing the door panel. When I asked how they knew the problem without even looking, they replied 'from experience." They ordered the regulator they said they needed only to find out their diagnosis was incorrect. They then sent the part back and left me riding around with my door panel off for two weeks (because they said if they put it back on they'd charge me another $90 to remove it again). This whole time, they've taken my money/payment and had no sense of urgency. Another part came in which again was the wrong part and the determined it was the glass they needed. Another week riding around without a functioning window and missing door panel. The glass came and it was the wrong size, so finally they ordered from the dealership and got the correct pieces. Once the part was installed, the technician looked confused and began digging through my car. When I asked what he was doing INSIDE my car I was told he was looking for a part to put the door panel back on that he claimed to have left inside the car. I gave him the small CVS bag he had been taking in and out of my car for weeks with the pieces in it (and one time he tried to keep it making sure I couldn't take my car elsewhere) and he said it wasn't in that bag, it was too large to fit in the bag. He never found the piece, and he put the panel back on the door mangled. I showed the owner the poor work and he assured me it would be taken care of. In addition to the poor assembly of my door, he also broke my door handle which I was also told would be ordered and replaced. A month went by, no word from the shop and when I contacted them to inquire, the owner was very rude and hostile as if waiting 2 months for a window repair was acceptable. He hung up on me and his son then began communicating with me, apologizing for his father's behavior and apologizing because he was the one that 'forgot' to order the parts. He assured me he'd take care of it. That was a month ago and again, I haven't heard from anyone despite my repeated attempts to reach them. My window remains broken, the door panel jarred, my door handle broken, and my money gone. I plan to take them to court for damages. This shop may save you a couple dollars, but you get what you pay for! Be careful.

  Mara Herrera
5 years ago
This place is horrible. I took my car here for the inspection on 9/1/2018. They told me something had to be fixed and said I had to get it fixed there. I told them I would get it fixed and return. He placed the rejection sticker and said I had two weeks to get it fixed. I paid and told them I would get it fixed and will return before the two weeks. The guy said something to the other guy in his language. I left and got my car fixed and returned on 9/4/2018 in the morning. The mechanics said they could not assist me and had to wait for owner to approve repair. This made no sense. They work there and are supposedly "certified mechanics". I asked when owner would return. He said at 1pm. I came back at 1pm and was told I had to wait again because owner was busy. I again asked why they couldn't inspect the car to make sure I fixed the issue. The mechanic again said he couldn't do it and had to wait for owner to approve. I had to get back to work after wasting much time at this place. I drove to another inspection site which checked my car and said everything was working perfectly. I paid them and got my sticker. It is ridiculous that I had to pay twice. I am sure they were upset that I didn't get my car fixed with them. I will not be returning and do not recommend. This place is HORRIBLE. They are RUDE, UNPROFESSIONAL, LIARS and THIEVES!! DON T WASTE YOUR TIME AND MONEY!!!

  latonya scales
5 years ago
Rude, unprofessional and straight liars! I dropped my car off at 10am on a Saturday to have the window regulator replaced. The owner told me it would be approximately an hour and a half. By 3 pm I hadn t heard anything and decided to contact them. He told me it was an electrical problem and that I needed to take it somewhere else. I asked when we re they going to call to let me know the diagnosis and his response was that they were very busy. I told them that if he looked and came to a diagnosis that he should have called me in a timely manner so that I would be able to take it somewhere else. When I arrived to pick up my car, I found that they hadn t looked at it at all!! DON T WASTE YOUR TIME!!

  Cathy Smith
7 years ago
Joe Serrano is amazing!! Reasonably priced & makes sure to explain what he did & Why he did it in ways that anyone could understand - which I love because I feel like it lets me know my car better. For example, I can now explain why my heater coils are bypassed and how he did it which I couldn't have done with any other mechanic I've been to. He's very hard working and does a great job. He definitely loves working on cars! You can tell just by how happy he is to be around them.

  mahi adam
3 years ago
This place does not even deserve a 1 star. The mechanics just want to make money off of people. The owner there is so rude. He has zero customers service skills. They rejected my inspection for something minor what was not a requirement. I took my service somewhere else and the mechanics from the other place said it should not have failed.

  Blanca Rosado
4 years ago
Wow. They are great. Honest with fair pricing and solid workmanship. So glad I got a flat tire that causes me to find these guys. Super mechanics! All they need are the capes.

  David Stieger
11 years ago
I've used MT Vernon Auto Clinic for work on both of my cars for the past three years. Very good work, great prices. Accurate estimates and, most important, I trust them.

  Jenell Webb
4 years ago
My go to non dealer repairs. The time is smart working and hardworking and there to provide a service... Not a quest to get rich or over on the customer. I wholeheartedly trust these guys.

  Acinc8020
5 years ago
What started out good, went down hill fast. They mounted a tire and replaced one of the lug nuts incorrectly, which broke off. They denied the damage and refused to repair it.Never again.

  Arash Torabi
5 years ago
Be careful if you want to try it. I strongly recommend don t waste your money and time with this worts mechanic. They are very unprofessional and very expensive services. They will charge you few times over price.

  MJ
7 years ago
Non professionals. He tested my car and repaired, but the problem still existed, so I have to go to a different mechanic. I need to get money back.After seeing this post and you still decide to go then you will be sorry.

  Johnny
6 years ago
Had power steering hose replaced. They did not bleed it properly when filling fluid back up(honda) and messed up the power steering pump.

  Ben Kayede
a year ago
Very experience mechanics. They fixed my car and it was back on the road.

  mickey bhatti
2 years ago
They are thrives and cheats. Will lie about repairs needed and not complete work paid for they use stolen and used part and charge for new.

  Mohammed A
6 years ago
One if those mechanics you unfortunately cannot trust. Will take your money and not tell you the problem. Sad that mechanics like this still exist.

  Stephen N
3 years ago
Not reliable. They fixed my coolant but it s leaking again.

  Kay Martz
3 years ago
A lot of knowledge about what they doing, prices are fair and the result is better, I highly recommend this place.

  Fatima Grady
2 weeks ago
Waji is the best

  Richard Crayton
a year ago
They Do Good Work Sometimes You Have To Wait On Them To Do The Work !!!!!

  Jb Ka
a year ago
Best shop I ve used.

  King Fabio
4 years ago
They always find ways and means to cheat , bad behavior from Waji

  david dumas
5 years ago
Always do great by me

  binash bobby
6 years ago
Good for lower rate, but......

  bjcheckkiDezbb chief Labor
2 years ago
Great work

  s S
2 years ago
Wally is great

  Philip Amankwa
4 years ago
Nice people.

  Didier Assoumou
5 years ago
Excellent service,