Mercedes-Benz of Alexandria Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  T Stew
a month ago
Called on a Sunday to advise the service department that my vehicle was dropped after hours & discuss the issue. Nikita was very rude & cut me off explaining they had just gotten there. Her attitude alone will have me spending my money at a different dealership. This review is based on the first impression received with her answering the phone.

  - Riaz
3 weeks ago
Got a diagnostic done and they sent me home with not figuring out what s causing the issue. So I paid to find out what I already knew. Very disappointed. Giving 2 stars because they gave me a nice loaner

  tiger2001
3 weeks ago
Appreciate Mr.Cesar's great service on 3/20/24, he is very professional.Thanks Mercedes-Benz of Alexandria Service Center

  Dedrick L. Wilson
a year ago
My vehicle was dropped off at this dealership in January and the service called me one time to tell me that they were busy and I should call back to discuss my vehicle's issues the next day. When I called back, he never answered the phone. I called countless times after that and spoke to couple of people and no one could tell me where my car was. One I asked for the representative that called me, they informed me that he (Austin) was out sick. This was over a month ago and still no call. When I call now, I am forwarded to the voicemail where no one still calls me back. For a Mercedes dealership, this level of service is completely unacceptable. I still do not have any idea of where my vehicle is and I doubt they do either. I would not recommend this dealership's service department, if this is how they do business.Furthermore, I have done business with them before and they were excellent. This time they have completely dropped the ball. It has been almost two months and counting and still no call or response from the dealership. I believe it's time to reach out to the investigative team on a news program.By the way, the only reason I gave this a one is because it is the only way that I can post. It really should be a zero.Service: Auto maintenance

  Charbel Awad
a year ago
Very frustrating experience. I had scheduled a service a month in advance with pickup and drop off. An hour after pick up time and no one shows up. After trying to reach someone for over an hour on hold, I was informed that they could in fact see the reservation but their system did not show them the pick up request. Operator was rude and unapologetic as if this was somehow my fault. Finally, after 2 hours, they rescheduled the pick up for later the same day and still did not show up. Day wasted. No phone calls, no updates, no apologies. Very unprofessional.

  Edwin Medina
2 years ago
It was a great pleasure meeting John the service manager and his staff. They are very professional, courteous, and efficient. Very impressive operation.

  Jon Campbell
6 months ago
If you are looking for a Mercedes, Bahaa is The guy you need to speak to. Very knowledgeable, demonstrates all the intricacies of the model you are interested in, doesn t pressure you into a decision.. Bahaa comes Highly recommended!

  TROY.
a year ago
could not make a appointment by phone or online for four days. so I had to make appointment in person.I drop off my car 7am in the morning but they did not take a look until next day 11am. when they gave me estimate it was 3 time more than local service station and if they fix, there not sure about the solving the problem on my car.Bottom line is they extremely over charge everything and mechanic are not sure about the job they do.NEVER DO BUSINESS WITH THIS DEALER

  Lloyd Harris
a year ago
5 star service! Every member of the service department treats you like a valued customer. If you have a problem with anyone here, then you might want to look in the mirror to explain a bad experience.Loaner cars have been available about 80% of the time since I schedule appointments as early as possible. My wife has gotten a loaner for her car 100% of the time. Loaners have included '21 GLA, '21 GLC Coupe, '21 GLB, '20 CLA. Mind you, this review is dated 4/3/22 while we purchased back in 2019.Disclaimer: I only give 1 star and 5 star ratings. Nothing else is really worth your time or mine in my opinion.

  Kenny Dix
3 years ago
Had a good experiences. Provided me with a loaner while they changed the oil and placed two new tires on my Benz for a day. Also offered to deliver my car back home when they finished and pick up the loaner car. They also let me pick which car I wanted to drive so that was a plus.

  Daniel L Williams
2 years ago
Top rated service is given during every visit. My Service Manager (David G.) always teaches me something new about my vehicle. Will purchase my next vehicle from this dealership, but I love my E350 2010.

  TROY
a year ago
if you want to spend 4 to 5 more of money on same service than bring it here. they also miss diagnosis about error on dashboard.

  Frederick Parsons
3 years ago
Always have my 55SL service done there, i have been going to this center for 5 years or more. Service here is great. They keep you will informed on progress, issues and solutions. No surprises. Highly recommended!

  Annie
3 years ago
Chris McGrane, the service advisor at Mercedes-Benz of Alexandria went above and beyond to get us an appointment when our Sprinter's check engine light come on. With his help and Brian in the parts dept we were able to trace the cause to a bad fuel filter and get on our way.

  Matt Shepley
11 months ago
Shout-out to Caesar who has been providing me excellent service for years!

  Dot Cannady
2 years ago
The service is always good . I was seen in a timely manner however the wait time was a little long but that's to be expected due to the amount of people waiting to be serviced.

  Reginald Jackson
3 years ago
It was a good experience. I got served quickly. There were no hassles. I was out the door in good time.

  William Patrick
2 years ago
Best mercedes dealership in the DMV! The service Dept is top notch! George is fair & accessible

  Njema Frazier
a year ago
I was worried when a loaner was not offered initially, but they stepped it up and made it right.

  Alimamy Nabie
2 years ago
Great services and personnel are courteous. Especially George Boatwright, he goes the extra mile

  Frankie ANDREWS
2 years ago
mr boatwright is very professional staff is excellent

  JIM MISTO
a year ago
Hour are 7 days week, convenience

  Marcos Liuzzi
a year ago
Awesome service .

  Canya J
2 years ago
Nice staff