Mercedes-Benz of Alexandria Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Isaiah Smotherman
3 days ago
Good customer service, they were able to fit me in pretty fast. Cons are it s a bit overpriced. They also add charges for things you may not need so make sure you look at what you re getting quoted/ do your research and talk to them.

  Abigail Abi Paulsen
a year ago
Raffi, Rebecca, and their team do an Excellent job at collision repair. Highest level of professionalism and customer service makes every vehicle repair a great experience. This is why I am a repeat customer who will only bring my vehicles to MBA.

  Brandon
5 years ago
Before I begin, it's important to note that I have visited numerous Mercedes dealerships (at least 8), and in my opinion, Mercedes Benz of Alexandria, is by far, the worst. Allow me to explain.First off, it's nearly impossible to get a call / email back, even when your car is being serviced, but, the aforementioned is negligible, compared to the damage they caused to my car. The icing on the cake is that they are denying all responsibility.While my vehicle was being serviced at Benz of Alexandria, damage occurred while in their possession. Specifically, the front bumper had been crushed, and the parking strip trim had been ripped off.I first noticed the damage on 7/24, while my car was still on their lot. When I asked what had happened, the service manager (Frank) replied, "I don't know anything about that." In hindsight, hearing the former should have been a huge red flag, since the service manager, at best, was oblivious to the damage that had been done. Nonetheless, since my car had been declared a total loss, I didn't think I would be retaining it, so I didn't take any pictures of the damage. (BIG mistake) However, I think most people would agree, that noting the damage with the service manager is reasonable protocol and should suffice. Up until this point, I've never heard of a dealership that damaged a car, and then subsequently failed to remedy the situation. However, I should have listened to my intuition, because all the 'WARNING' signs were there.Anyway, I ended up retaining the car 3 weeks later, at which point, I contacted the dealer about the damage which I had noted with Frank on 7/24. Long story short, they denied responsibility for all the damage.I then escalated my complaint all the way through the chain of command, til I reached the GM (Peter Collins) and, he stated, after interviewing the employees, his view was that the dealership did not cause the damage, which is simply not true. As stated earlier, I saw the damage while at the dealership, in person, and my car had never left the dealer lot. Further, the service manager was informed, as we both stood looking at the damage. In addition, USAA took pictures on 7/3, while my car was at the dealer, which showed my car in pristine shape, which proved there was no prior damage. However, even after I showed Benz of Alexandria this photographic evidence, they still would not take responsibility.I requested the dealership to check the video surveillance, and asked if they had taken photos of my car, before it left the dealership. To my surprise, they informed me they don't have records of the video footage going back that far, (beyond 30 days) and they did not have any pictures of my car, however I do not believe this. Most likely, they pulled the tapes, and once they saw they caused the damage, they simply denied having this footage. Now some may say this is a bold statement, but consider the following. Would a Mercedes dealership, or any company for that matter, with Millions of dollars in precious inventory, (stored outside, unsecured), take the risk of limiting themselves to 1 month worth of footage, when the cost of storage is negligible? I'll let you decide.In any case, I have now escalated this issue with the Office of the Attorney General of Virginia - Consumer Protection, and I'll subsequently file a case with the BBB tomorrow. I also called the State Corporation Commission of Virginia, which handles insurance related matters, since they refused to provide me with their commercial insurance policy, since I wanted to file a "garage keeper's claim." The State representative told me that it's very rare for an automotive repair shop to deny providing insurance information once requested, and stated that this typically only happens with smaller, less reputable companies.In closing, let me say that there are plenty of reputable, HONEST, automotive service repair shops out there, but this is not one of them. I highly recommend that everyone steer clear of this dealership, and avoid them like the plague. You'll be thankful you did.

  Michael Meza
a year ago
OMG! Thank you for people as kind and knowledgeable as Raffi. I, like many people are very emotional about my precious S550. I'm very careful who I leave my Chariot with. I have owned a Mobile Electronics retail store in Northern CA since 1984 and have serviced almost 200,000 vehicles. So, yes! I know something about service in the automotive service industry. I can not recommend Raffi enough, this gentleman is the whole package. These days is really hard to find people that are good at their occupations. Well Raffi is the RIGHT STUFF. My recommendation to anyone reading this review, ask for Raffi. Thanks so much Raffi for creating a wonderful experience. Its was so easy dealing with you, it's like nothing every happened to my precious. Yes I love my car! And salute you.Service: Body & Trim

  Gregory Dwyre
a month ago
They do good work and are responsive. Only reason I am not giving a 5 is that the work tends to take awhile to complete.

  K Lindsay
8 months ago
Dropped off vehicle for body shop repairs, did walk around with agent. Picked up my vehicle and visible piece is missing from the roof. I did not drop off my vehicle that way. I would have seen and pointed it out to agent Nicolle Chavez. We did a walk around when car was dropped off, she noted all pre existing damages, any professional would have noted that and let customer know. I sent pictures of vehicle. Nicolle just happened to be off the next day. Asked to speak to manager. As always placed on hold manager and agent collaborate to discredit customer. My insurance warned me of this practice. Sadly I m experiencing it. I have never used or installed a roof rack on my vehicle. Vehicle gets hand washed. So it s on me. Thank you. I will never refer anyone to this service center. I advise caution and distraction if you choose to. Everyone is friendly to take your money but reluctant to assist. Spoke to Mark the manager and he was the typical manager, I side with my employees Thank you for nothing.

  Arnold
6 months ago
This place is willing to go above and beyond to help you get your vehicle fixed. The management team and advisors do a great job.

  Jessey Singh
10 months ago
Rafee and his team were amazing on fixing my AMG! It was suppose to take much longer to fix but once they got the parts they were on it! They kept giving me updates every week and letting me know what is happening in the process. I feel great with the service they provided, thank you Rafee and the team!

  R M
10 months ago
Our Metris van looks like itself again after someone rear-ended us at the lights. The repair was well done and the van hasn't been this clean for a while. Thanks to Becca for dealing with the unbearable insurance company for us!

  Imari Gillispie
a year ago
Vick at the Body Collision is great. I see his professionalism, knowledge of Mercedes and how he is a great manager. I am a manger myself and I noticed how customers had some concerns or issues while I was there . He step right in for conflict resolution and a strategy.

  fariah sultani
2 years ago
Best body shop in the DMV. I HIGHLY recommend this body shop for anyone looking for the best service for auto body work! Majority body shops will turn my car down due to the Matte finish paint. This body shop literally never fails me and provides me with the best care from the best team! I known Victor since 2016 him and his team are always working hard to keep their customers happy!! If you have purchased a expensive car I suggest you to not take your vehicle to somewhere else for a cheaper price and be disappointed for bad quality work. This body shop will take care of you and their prices are great.

  Destiny Brown
4 years ago
Vick, Rebecca and the rest of the team are the BEST! Unfortunately, we have had three occasions to use their services and even though I am moving an hour and a half away, I will always return here for body work! They are professional, courteous and they go above and beyond to assure customer satisfaction. You won t be disappointed! Thanks guys for making my car pretty again.

  Will Frazier
3 years ago
I have had my vehicle repaired there in the past and the service has been good. However recently my car was declared totaled and so when I went to collect my personal belongs items had been taken from the car. I called and left a message with the office, but no call back. I am not sure how if anything will happen but wanted to make sure this is documented so if/when it occurs it will not be the first time of them hearing about it.

  Shelley Barksdale
4 years ago
A guy hit my car 2 weeks after I purchased it.. Sent it to Benz Alexandria Collision and I can not express my gratitude enough on how well they fixed my car and the great, exceptional, customer service I received as I awaited the repairs. Mr. Krikorian stayed in contact with me, giving me updates on how things were going and when my car should be finished. Also, it was a pleasure meeting him and some of the guys that completed the work. Vik, I think his name was, was awesome as well. I again, can not rxpress how grateful I am that I sent my car here for repairs. They all did a fantastic job.

  Abdul Rashid
3 years ago
I took my 2020 Mercedes GLE350 in for collision repair and I could not be happier with the seamless repair by their collision team. My Lunar Blue GLE looks as great as it did when I took delivery. I'd like to commend Rebecca on her level of professionalism and follow up regarding my SUV. While it took longer than I would have liked, the paint was flawless and all of my safety sensors are working perfectly. Needless to say, I'm quite pleased at them for turning a stressful situation into a pleasant experience.

  omerrafiqkhan
4 years ago
Went to the collision center for a minor door fix. The service manager Vick is amazing. Very professional with hands on the job. The job itself was beyond amazing and done according to mercedes standards.

  Melissa Falco
2 years ago
I worked with Rebecca, who was amazing. Highly recommend this place, they when out of there way to help me though this Process of getting my car back together.

  kevon mayhandnorris
6 years ago
Rebecca was the one assigned to our collision repair. Rebecca was quick and orderly when it came to updating the client about the vehicle at the collision center. Rebecca needs a raise!!!!. Rebecca keep doing what you're doing because you're doing amazing job at it Thank you SincerelyDan Conde

  La Tika Jeffery
2 years ago
Everyone was very professional as well as friendly. I went in for general maintenance on my vehicle and was out in a reasonable time.

  Andre Common Citizen
5 years ago
Great service from Rebecca and the team repairing damage to my Porsche Cayenne. Fast, experienced, and attentive throughout the process.

  LaCresha Mirrielees
8 months ago
I wouldn't ever take my mercedes to anywhere else but here for collision repairs.

  Kellie S
2 years ago
Good experience. Only concern is that delayed communication with the insurance company. Overall, the body work was excellent. Would recommend.

  Jesse Grimste
2 years ago
This place always takes such good care of me and my vehicles. Daniel is especially kind and easy to work with.

  Brandon Marino
3 years ago
Terrible communication. My car has been sitting there for a month for a small repair. The unilaterally decided to take longer and never called to inform. Do not take your car here, period!

  Asim Niazi
5 years ago
Vik & his team do a top notch job! And you will get a couple of laughs as well. Excellent all around!

  Marcellus Brown
a year ago
Quality work and excellent customer service,will go above and beyond.Definitely would recommend

  Maurice graves
a year ago
Great customer service, once they acknowledge you're there.

  Remedios Sheppard
a year ago
Great excellent customer service.Staff are very helpful .

  Zach Bogart
4 years ago
Brought my vehicle to this location for repair, could not be happier with my experience. This will be my preferred collision center for any future Mercedes-Benz vehicles.

  Jose Vivanco
a year ago
Raffi is a great person ,very dedicated to help, % good experience