EURO MOTOR SERVICE, INC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tobias Daniel
a month ago
If you are looking for a mechanic outside of the dealership, and you own a German made car - this is the place you want to be. Pat and his team are awesome! I won t go anywhere else in the area.

  Ryan Boyle
4 months ago
My BMW 320i was making weird noises every time I accelerated. I went to the dealership, who said I needed 3 new engine mounts, Propeller Shaft Joint, and a host of other replacements, which would have cost thousands of dollars. I came here, and Pat said it was likely the drive shaft. He told me that an engine mount issue made no sense because it would have the entire car vibrating while idling. The crew determined that the problem was caused by the emergency brake guide, a $20 part. It now feels like a whole new car and was fixed for a fraction of the other quote. Thanks!

  Andrea
6 months ago
Really great and trustworthy. Been taking my cars there for 5 years. Never had any problems and no mark ups or up sells. Absolutely trust them with all my cars. They kept my old one running and now the new one. Always take the time to explain any issues and the options.

  shawnls1
4 years ago
Very friendly, reasonable rates, great communication, explains in detail what and why, and does solid work. I have an older Smart Car and it's nice to have a place like this to go to vs the Mercedes Dealer, where you will pretty much bend over and take it just for walking in the door.

  laila abraham
8 months ago
Took my car to have diagnosis on gasket specifically, and to check under the hood in general because of engine light on. When I spoke to Pat initially he mention that could be the gasket he says those model of BMW they tend to have that issue so made an appointment and went back to the shop, left my car the next morning Pat call me that I need a new battery. I went to pike my car after two days, I asked what did he find regarding the head gasket because that was the mine issue that got me there. Pat sayed they didn't check that here. Instead he try to sell me a new thermostat and and this control arm.... I decline. The bill for the battery was $740.00 when I asked him what brand was the battery he go very angry at me he started yelling "I won't explain to you of something you won't understand" My impression of the place is gloomy, rude, unfriendly. I wouldn't recommend to no one to go there. BTY. the engine light was still on when I left the shop.

  Tyler Simpson
a year ago
I've owned a BMW for 3 years and haven't been able to find a trustworthy mechanic that specializes in European cars before taking it to Pat. He clearly knows what he's talking about, and when another mechanic was trying to charge me $6,000 for something he thought MIGHT be the issue, I knew I needed a second opinion. I took the car to Pat, and Pat knew exactly what the issue was(not what the other mechanic thought it might be)and took care of things at a fraction of the cost that the other mechanic wanted, and now my car feels new again!

  Al Scott
2 days ago
This place does great work always take care or my benz.

  P Dogg
3 years ago
Listen these guys are the best hand down, I own two BMWs and will only let them service my vehicles. They are honest, fair and do it right the first time. Plus they are Bosch certified and continue to attend classes on automotive repair, to keep up with today's technology. Last but not least they are $99 dollar a hour labor rate, so far this is the only place I have seen and witnessed, were your parts are more expensive than the labor rate. When compared to dealer prices that is a good thing. If you want it done right and still have some cash left in your pocket, you have found the right place.

  Mastercreed MC
6 years ago
I have been bringing my car to Euro Motor Service for the past year and these guys are great. Prices are cheaper than the dealerships in the area. They explain things thoroughly before work is performed! They even showed me what parts were defective on my car so I could see first hand, what they were recommending. Techs are knowledgeable and Pat communicates really well. Keep up the excellent work. You've gained one loyal customer.

  Jeffrey Stickel
6 years ago
I was looking for a place to take my Mercedes and was reading the reviews, seems like the negative one's were not the shops fault so I set up an appointment. The staff is friendly, knowledgeable and very upfront about the cost to repair or service my vehicle. They always take my vehicle right back and when it's done they make sure I am satisfied with the work. I trust them with my vehicle and I always smile when I pay the bill because I know I am saving at least half of what the dealer would charge. Thanks for all the great work!!

  ONEWIZZY PRODUCTIONS (A1WIZZY)
5 months ago
Great place another purchase well made great people

  Travis Obenhuber
2 years ago
Very very honest euro shop and goes the extra mile to make sure you understand what's going on. Pat calls and emails vehicle updates if you are going through a major repair daily. Pat is also very responsive if you are a little more curious as things progress. If you are interested, he will show you what they have been doing in the shop with photos or in person. He will explain in plain English why exactly they need to fix what they are fixing making sure you understand the parts and pricing every step of the way.I've found my local shop to work on my old German lady. Wish I'd found these guys years ago but I've found you now. I really appreciate the honesty and hard work at an extremely fair price. I always thought I would drive this car till the wheels fall off but Pat is going to make that more challenging.Thanks Pat and your team!!! Wish there were a 6th star.

  Dave Smith
11 years ago
I've been bringing my car here for almost a year. It's a great small business run by professionals. Forget about dealerships or gas station shops - this place is just all around awesome. Rob, the main service consultant, is extremely helpful and professional with car diagnostics. He'll tell you exactly what's wrong with it, how much it is to fix, and what's a priority. The shop will also drive you locally while they have your car at the shop. Mar and Roland run a top shop with master mechanics and outstanding customer service. Roland went out of his way to drive me round trip, to and from my place, when I left my car at their shop. If you're looking for a place to bring your Mercedes, BMW, Audi look no further. These gentleman run an honest business, go out of their way for customers, and will give you a full and finished product. They give you every reason to bring your car back when it needs work. To boot, they give a 5% military discount, which definitely adds up over the long run.Thanks again, Euro Motor Service.

  Patrick Bland
9 years ago
Where do I begin... these guys rock! One Friday morning I started calling about getting the oil replaced in my 2009 135i (still under CPO warranty). Naturally, I started with the BMW dealership in Alexandria (this was my first time having to pay for a BMW service). To get my brake fluid flushed ($460 including the cabin air filter replacement), oil changed ($220), and replace the bulb ($220 to replace the bulb), I was looking at approximately $900 from BMW.No. Freaking. Way.I called another local BMW shop -- not knocking them but they are a very small shop and could not look at my car until the middle of next week.Next on the list (that I found on Google) was Euro Motor Service that had pretty good reviews. I called them up this morning, and they asked me if I could bring my car in. Within 30 minutes, I was there getting my car looked at -- estimated cost $450 + tax.4 or 5 hours later, I get a call from Mar saying that my daytime running light on the driver side still isn't working after they replaced the bulb. Fortunately, it looks like this will be something that is covered under the CPO warranty with the car because the system that runs the bulb might be defected, which is a common issue with my car. Also, on the gratis, they replaced the battery in both of my keys, no charge. I walked out out paying $460 including tax -- almost a 100% savings.However, on the other hand, a good buddy of mine took his 2010 X5 diesel to the local BMW dealership for one trip after his 4 years of maintenance package expired. He paid in the ballpark of $500 just for a oil change. Never will he ever head there again, he'll be going to Euro Motor Service.10 out of 10.

  E Sharp
5 years ago
I went into Euro Motor after going to the Mercedes dealer. I can't express how pleased I am with Pat and his team. They let me know everything that was needed on my S550, but also explained what was necessary and what was convenience. Appreciate a honest mechanic shop since they are hard to come by nowadays. Pat, thanks for your honesty and you have a life time customer in me.

  Priv8joy - A Prince Fan
8 years ago
LOVE THIS PLACE! I bought a ML320 BlueTec from the Tyson's Mercedes dealer and I bought it here for a diagnostics before my 30 day warranty expired---OMG, they found a crack that was leaking oil and mind you the car had been on the dealer's lot for 2 months and they chose not to repair. Rob's team found the issue and I drove right back to Tyson's and made them fix it and I didnt spend $700 for the repair. I let them know that would be the last time they see me for anything. Yes, I was one of those people who took my MBs to the dealer for everything and paid the price. Those days are history.Euro is excellently priced, great work and I can always get in and out.

  keisha smith
5 years ago
Amazing! Amazing! Amazing! Pat is exceptional!!!! He will not try to push services on you that you don t need or overcharge you. I m awed my his professional ethics. He is truly cut from a different/rare cloth. Best of all, I never had to take my car back for a service/repair that was done at the shop. Stellar Professionals!!!

  John Gs
9 years ago
Great customer service. I took my Mazda 3 there for brake work and they did a great job. Not a long wait and the flat pricing is definitely appreciated. Highly recommend.

  Ron Shackleford
11 years ago
I can't tell you how happy I am to find this place. Mar & Rob have been extremely helpful in the way they've been looking after me & my SLK. I used to take my '06 SLK350 all the way to Fredericksburg to get cheaper service at an independent repair shop. I was doing this in the past since my local dealer was quoting me an arm and a leg for each and every visit. Now it's easy & convenient for me to come to EMS since I work in Ft. Belvoir. I just drop off my car in the morning and they offer to give me a ride to the base, then later they call me & let me know when my car is ready. The invoice/pricing is very straightforward, whenever I come in to checkout, they give me a detailed invoice along with a list of work that needs attention and let me know what stuff can wait until my next service. I've been coming here for all services "A" through "C" & their prices have been consistently lower than all the other places I've been going to... including the shop I used to go to in Fredericksburg.After I sent my son there to get his VW fixed, he told me that the people working there are really cool & friendly. You just ask them any question and they're happy to explain everything. I've brought my car in for issues as small as bulb and tire replacement to bigger jobs such as retractable top repair or even replacing a driver side skirt that got scraped when I ran over road debri. I used to travel a far distance to Fredericksburg to find cheaper & reliable service...now this is the place I'd travel far for if I ever moved out of the area.

  Pamela Freeman
8 years ago
Euro Motor Service, Inc.The location is right off Richmond Highway in Alexandria, VA.They provided me a ride to the Huntington Metro Station while my car was being serviced, and picked me up from the same Metro station when I got off work, and the work on my car was completed.I didn't miss a step in my day! I really appreciated that.The service completed on my car was excellent/no complaints!Thank you!!

  Jordan Wanamaker Javier (WanamakerLife)
7 years ago
Recommended by my warranty. Car runs great, but left my carpets with oil and dirty. Will change review if cleanliness gets better. Was told I'll get my carpets cleaned next time.

  Yasi Cee
5 years ago
I went to the place in Springfied for my Rangerover last year, lost 160 Dollars for an estimate that was not delivered to MW after I paid their Boss, he was quick to take my money and them emailed me an estimate that was a total number, but it was not broken down as it should be for itemized repairs and Services. Luckily, through my finance, I took my Rangerover to EURO MOTORS. Pat is great he gave me a proper quote and estimate on my truck and I'm finally happy and glad to say, that they are honest people and are able to fix RANGEROVERS! As a Rangerover owner, I know how much fun it is to Drive one, but the maintenance can by quite pricey through a dealership and it can be a pain to fix a finnicky Rangerover! I found my place to go to for my European Cars and so did my other half, who owns a BMW!If you have a Rangerover, Benz, BMW, Porsche, go over there! I highly recommend their quality work!

  Dee Gmail
7 years ago
Love this place. I just moved back to the area. Ten years prior, i was taking my Accord and Range Rover and always got great service. My Audi A5 is in its car now and I won't take it anywhere else. They are Pleasant and straight forward

  Leo McCormick
11 years ago
JMJWe took in our Mercedes Sprinter van to Euro Motor Service one morning because we had problems with putting air in the front tires. Mar kindly helped us out in this capacity without charging us. Afterwards, when we asked his opinion and assistance with installing running boards, he expeditiously called us the following day with the most competitive quote we'd ever received. In spite of uncooperative weather and fabrication challenges, Mar, Frances, Rob and the rest of his fantastic crew worked miracles, above and beyond what was expected of them. They were honest, professional, personable, courteous, timely and a great pleasure to do business with. In the end, the running boards look mighty slick and smooth, and not to mention 'cool' (according to our kids)!. Most importantly, we truly appreciate the dedication Mar and the rest of his crew showed in terms of keeping our family's safety in mind, when it came to installing the running boards. We couldn't have been more pleased! We highly recommend bringing your European vehicles to this Auto Service. Thank you!!!P.S. Congratulations on the birth of your baby boy, Frances!

  Shelly Gardiner
6 years ago
I was tired of overpriced awful service from Audi. So I was looking for Service I could trust. These guys were great, saved me a thousand dollars and got my car past inspection. If I'd taken it to Audi, they would have "taken" me...not like these guys.

  Joe Kuhn
4 years ago
I had a horrible time finding a dealer that could do work on my Chrysler Crossfire. I stopped by this shop one day and asked if they could work on it. Never been happier. They are professional and know what they are doing. I ve taken my car back 4 times. Highly recommended!

  Marcus Dunn
8 years ago
Estimate was solid, work was solid, customer service and communications were solid. Have been down the repair-road a few times and this one ended well. Have finally found my BMW mechanics!

  D. Wheeler
4 years ago
Brought my Mercedes here Pat did keep me informed of what needed to be done yet overlooked what I initially asked to be done. Initially wanted oil and filter, transmission oil, engine tune up and replaced brakes. I guess it make money of the business.

  Nolan Sheehy
2 years ago
Dudes wanted about 5K to do a clutch on my S4. Yes, $5,000. For a clutch. I ll just go ahead and buy another car.

  Rachel Ross
4 years ago
Very reliable shop, we've been using them since they opened up. Highly recommended, esp if you've been going to the dealership.