Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jessica McNutt
5 days ago
I was recently in a car accident, so the repairs for my car were coordinate through insurance. Throughout the ordewl, the staff at Caliber were kind, communicative and timely. I was able to get an appointment immediately upon request, they helped me get to my rental car, they communicated throughout the repair process and I was able to simply drop off the rental and pick up my car. It couldn't have been much easier. As I write this, it's been a few weeks and I have had zero issues with the the repairs. Everything is as if the accident never happened. I'll say I didn't expect, nor do I ever receive from anyone, this level of quality service. It felt as if they had a genuine interest in taking care of me to the absolute fullest. I am truly grateful.My only critical feedback is that when an estimate of the cost/timeline for the repairs was done, it was communicated through a text message with a link to a portal where I could monitor progress of my repairs. The actual completion date was several weeks sooner than what was projected on the portal (which was awesome). I ended up finding out my car was finished from the rental car company whey informed me I had to return the car within 48 hours. It was a little confusing, but it ended with me getting my car back way sooner than I had expected. Wonderful, wonderful work.
Christina Crawley
a month ago
From start to finish the process to get my vehicle fixed was easy. Caliber's customer service was great and so was the quality of their work. Highly recommend!
Tracie Clemmer
3 weeks ago
Great experience at THIS Caliber on Burnside Place (others not so good). From the front desk check-in to the progress updates, it is a top-notch and well-run business that got me back on the road in a timely manner. The staff is kind and friendly as well.
Harold N. Wright
4 months ago
This has been the best experience after the accident.My 2015 corvette has never looked so good.Great price and wonderful service. Zoram has really worked his tail off to get my vehicle back to me. Sooner than expected.Great clean shop. Nice location. I will come back if needed again.
sasha parral
a week ago
I brought my vehicle to this caliber collision and it was such a smooth and fast process working with the staff and manager Zoram! My car looks brand new! Thanks guys!
Virginia's Daughter
a month ago
Work was fast & flawless!! They handled everything with the insurance making it so easy to get car fixed! Ask for Eric, he'll take care of you
Suman Ghauri
4 months ago
Great customer service, they keep you informed the whole way through of updates on the car repair and fix it in a timely fashion. I had it repaired there for a no-fault accident and they made an otherwise stressful situation a little better!
Nellija Grigorjeva
5 months ago
Excellent work and customer service. My car was ready a week before it was scheduled to be done. Caliber kept me posted about all the repairs done through the process. I would 100% recommend this shop. 10/10
Bill Larme
a month ago
Very pleased with the service and the work done. I was informed regularly on the progress of the work. I would highly recommend Caliber for the excellent quality of work done.
Mariela Sanchez
5 months ago
I came to caliber to make an appointment for drop off and lucus at the desk was very kind and helpful made me feel like my car was safe and in good hands with all the updates and the results were phenomenal!!!! glad to have my baby back :)
Samuel Park
8 months ago
Took my car in for repairs from a hit and run in DC. Lucas at the front desk was very helpful and efficient. Eric made sure I was kept up to date on all the fixes and any additional work that was needed. Freddie, was a kind gentleman who gave me a ride to the Enterprise car rental. My car was ready in less than 2 weeks! Overall, my experience with Caliber Collision was awesome. Definitely recommend their services to all
Chrishawn Williams
10 months ago
They work fast !!! Estimated date was jun22 and ended up getting my car back jun12
Michael Lee
10 months ago
I came in for a walk in estimate yesterday, and I was kindly greeted by Lucas. He stood up making me feel that he cared for me as a customer. I was then handed off to the manager Zoram which then he went over all my choices and damages. He was very professional, and I could not be happier with the quality of service at Caliber. Thank you to this special team!
Amie S
5 months ago
Caliber took great care of my car. Loved the text message updates and electronic paperwork!
Alicia Dale
a year ago
What an amazing experience!! Our car looks brand new after a pretty bad front end accident. It rides like a dream and sounds even better. Zoram kept in constant contact about the damage, the estimate, the parts and delivery and when to expect it to be completed. He ensured his team handled every detail and their workmanship shows!! EXCELLENT customer service that displayed kindness, professionalism, communication and friendliness. Highly recommend taking your car here !Services: Painting, Auto engine diagnostic, Body & Trim, Welding, Brakes
Elise Axelrad
10 months ago
I am so grateful to Lucas and Brenda and the rest of the responsive team at Caliber on Burnside Place for helping to get us back in our car after a collision so quickly and painlessly. Thank you so much!!! The car looks great, better than before the accident.Service: Body & TrimService: Body & Trim
Tai Smith
a month ago
Friendly workers and my repairs were completed very quickly!
Claire Jackson
11 months ago
I am amazed at how well my repair was done. My car looks and drives like it is brand new. The staff throughout the whole process was clear about the timeline and we re willing to answer any and all questions. Could not recommend them more!
JimmyLee Mac
11 months ago
Thanks to this establishment once again you have brought a huge smile to my face signifying extreme satisfaction with thework performed. The exceptionial customer service given by Mr. Eric Moore he kept us informed and updated every step of the way and he handled everything for us in a professional manner. Thanks again and keep up the great work and customer service.Service: Body & Trim
Snowy
3 months ago
I had to repair right mirror on Infinity.I am very happy with their work and service.
Siaka Togola
a year ago
Getting good service starts from the moment you get in touch with a service provider. I knew from the first exchange that these guys fit the bill, and that is an accomplishment in and of itself. The folks over at this caliber collision took so good carr of me and my vehicule that I was excited to write them a review. They were accommodating, professional, fast, knowledgeable, and affordable. Thank you for being awesome special shout-out to Eric, Lucas, and the entire team. You ve won me over.Service: Body & Trim
Bonnie Rhyne
7 months ago
When to get an estimate to submit to my insurance company. Also asked for an estimate for my front bumper and headlights replacement. They emailed me an estimate for the insurance repairs and did not send me an estimate for front bumper or headlights. I emailed back asking for that estimate and never heard from them again. No attention to detail or follow up.
Irene Marshall
4 months ago
Great work and wonderful people to have your car worked on.
Tiffany Moore
6 months ago
Customer service was great I was kept up to date on every step of my vehicles progress.Service: Body & TrimService: Body & Trim
Melissa Jewell
a year ago
The team was very helpful and courteous. They took care of my car like it was their own. They kept me updated throughout the whole process. Highly recommend. My car looks brand new!! The manager was outstanding. Thank you Mr Najera.
Nathan Daniel
a year ago
My Kia Telluride had a major accident on the right side, two doors were damage. Now they are giving almost brand new car, color matches and the work they have done is great.
Jason Blocker
4 months ago
Great customer service and workmanship. Highly recommended.
Alexandra Gavis
11 months ago
Super fast, helpful service. Lifetime warranty. Cant beat it. Highly recommend! They work directly with the insurance and it was totally hassle free.Services: Painting, Body & TrimServices: Painting, Body & Trim
Simon
3 months ago
Very disappointed in my Caliber Colission experience. I cannot recommend.
Liam Bustillo
4 months ago
caliber collision is an agency that promises what it delivers completely satisfied