AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Toni Toni Toni
3 months ago
This guy helped me look up what I oil I needed yesterday and even checked my oiil level on my Black Jaguar SUV. He had extremely kind manners and it was a pleasure to be helped by him.This store seems to always be helpful.

  Mariedaniel Brantley
4 months ago
This store location literally gave me the worst customer service. My car broke down at 7:20 PM. I came to the store at 7:30 PM and they were closing the store 30 minutes before they were closing telling me they cannot assist me with a battery or install or anything I would not recommend this location to anyone because the two gentlemen, the two African-American gentleman that was working on Sunday evening on November 26, 2023 refused to help me and gave me the worst customer service I have ever received at any AutoZone I ve ever been to. I was completely dissatisfied and cannot believe their behavior and how they were trying to close the store 30 minutes before closing.

  Sean Collins
6 months ago
Great service for a new battery for a Saturday afternoon. Walter did a great job installing my battery. Installation was no cost. Very nice laid back guy! Would come here again if I ever needed anything for my 2017 Hyundai Tucson.

  M Dixon
10 months ago
If I could give zero stars I would. I have had other visits here which were fine but recently on Sunday I was left scratching my head about how this location even runs.My husband ordered some parts online and we thankfully didn't need them. We went to return them and both the associate (Jeffery ) and assistant store manager (Michael) had no idea how to do the return. They went back and forth about what buttons F4, F5, F6, or F7 to return the item in the system. Unfortunately, they couldn't figure it out between them. After a few minutes back and forth just hitting buttons they said they could only refund me store credit because that's what the system said at the time ( I think they tried to return it without a receipt). I ordered these items on the 1st of June, there should be no reason why I could not get my original tender. I told them ill wait for their system to update and speak with customer service to see if they possibly have a solution. I called CS, they gave me the information to do the return and I went back and explained to them what CS told me and gave them the written instructions. The employee Jeffery went over to Michael (who was on his phone watching something) for about 5 minutes and he came back and told me that Michael, tho he is the assistant manager does not have the credentials to do my return, no one in the store was able to return it but Ms.Tabitha and she was not there. I think they just wanted me out of the store and not to deal with it.I do not have the time to go back and forth back and forth when all I need is to return and be on my way. I have worked retail since I was 16 and how an assistant store manager, does not have the credentials to do a return just boggles my mind. Pretty sure you guys need some secret shoppers sent in here and corporate to get this store to run better. Employees not being able to do basic returns makes no sense.

  Jhissel
9 months ago
I came to the store because I needed help finding headlight bulbs for my car and I was a bit nervous, but Andy helped me so much ! She was really sweet and patient and overall have an amazing customer service. She gave me an amazing recommendation for the lights, and she was such a big help. Thank you Andy!

  Xiomoria Smoot
2 months ago
Wish I could do 0 stars. Customer service is horrible here!!! The man said he couldn t help me put the taillight on because they only do headlights . Went to another location and they did it for me.

  John Baker
6 months ago
I drove to this location because they were the only store in the area that had the part I needed and it was just 18 miles away. The lady I spoke to by phone had the part ready when I arrived, and I was in and out in minutes. She was professional and courteous.

  Nouman Bhatti
a year ago
This is the place people should avoid. This is the second time for me that I entered this store, and none of the employees pay any attention even after looking at me that a potential buyer is here. Finally, I asked an employee to help me, who is obviously new and not familiar with the store at all. After getting my car's info, he started looking for parts and kept looking up to the point where I left the shop after approximately over 20 minutes of waiting for him to find the parts. Experienced sales people were obviously very "BUSY." It was a rude experience again, so I left the place. For the icing on the cake, the sales manager was pretty rude to a question that I asked too. I will surely NOT give this AUTOZONE AUTO PARTS location any of my time or money again.Very rude experience and rude customer service.

  Krystal Morris
a year ago
Kevin G helped me at Auto Zone in Woodlawn, VA. He was SO NICE! He helped me find the correct windshield wipers and installed them for me. Awesome service at this store ! Will definitely be back. Best, friendly service. Auto Zone should give Kevin G a raise- he is so easy to work with!

  dg0327
a year ago
Cornell helped me today and went above and beyond w his excellent customer service, knowledge, and kindness. He s such a great addition to the team at AZ!

  Syed Sarwar
6 months ago
My local go to place for my vehicle needs.Good service,friendly helpful employees.

  Hardeep
2 years ago
Eva was fantastic in helping me find fasteners. I thought one was pretty close, but she did not give up until she found the right match. I always have a great experience at this store. Way to go team!

  Mike Lara
3 months ago
Great place staff friendly and will to help!

  Antonio Mart�nez
4 months ago
The personal have many patient with the people that no speak English.

  Andrew Bunner
a year ago
Needed new wiper blades. They looked up the right size and even installed them for me! Super nice staff

  Garland Scott
a year ago
Helpful, curious, informative, friendly. My associate was very everything you want when being waited on and spending cash. Excellent experience.

  Mary Maloy
2 years ago
Very satisfied with my experience here. I needed to get my car blinker fixed and the employee there helped me identify the problem confidently and got me exactly what I needed efficiently.

  Carlos Benitez
a year ago
Check your spray paint, tire shine, and any other spray some of them will not work. And will take a while when you exchange or return.

  Kyle Reynolds
3 years ago
as a fellow autozoner. I had the pleaser of meeting the manger Ashley. She help me out and show her a few things too. I would definitely recommend this store to all my friends about this store

  Eric Johnston
3 years ago
Great service and clean location. I appreciate the pride they take in this store! Keep it up team!

  Stephen N
a year ago
Great place to shop. I love coming there to buy my parts.

  Scott Mann
a year ago
Staff was friendly, the manager Ashley was very courteous and knowledgeable. 5/5

  Tsume Katavch
3 years ago
Really don't like the layout. The staff was really friendly. The product was a bit hard to find.

  W187 MER
3 years ago
Great help told me about the best mechanic in town, Mt Vernon Auto Repair

  Allen Botnick
a year ago
Typical AutoZone experience. Good helpful knowledgeable staff.

  Renzo Bertot
3 years ago
knowledgeable staff good prices

  Munaji Dewa
3 years ago
Great place, staff too.

  Ricky W
3 years ago
Great customer service and respect

  Jillian Cohen
3 years ago
Ashley was amazing!! Thank you!!

  Himanot Kasaw
10 months ago
Good