Service Department at Ken Garff Hyundai Southtowne

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jared Muniz
a month ago
Service department doesn t answer the phone. Simple as that. I understand you re busy but that s not an excuse for never answering the phone. Your call is forwarded to a call center but not the actual service department at the physical location and that s who I want to talk to.It used to be that you could show up early in the morning without an appointment (for an oils change and tire rotation) and leave the car all day and they would take care of it (I don t mind that). Now they will turn you away because they are too busy for walk-ins. You need to schedule a week or two in advance and that doesn t work for me.They have always taken care of my cars well and even though they have made minor mistakes, they have always fixed it/repaired the issue. I think that is worth its weight in gold since we are not perfect as humans but at the end of the day the low review is because the customer service could be better.Answer the phone, accept walk ins for quick services especially if they are willing to leave the car all day and showed up early in the morning.I now drive 15 minutes further for a different shop that accepts walk ins.

  Gil Jarvie
5 months ago
Justin is my service writer and he made made an appt for a 90K service on my Santa Fe. When I dropped it off early this morning, only Nick was working and he stepped right up and got me checked in quickly and efficiently. Due to personal circumstances, I had an irregular request and Nick said he would see what he could do to accommodate my needs. A few minutes later, Jacob Skuba, the assistant service manager, found me in the waiting room and explained what they could do and it was the perfect solution. I picked my car up later this afternoon and everything was ready to go. Just a matter of signing a couple of documents, paying and out the door. I appreciated the manner in which I was treated and the thoughtful responses to my needs. I realize any business cannot hit a home run for every customer every day, but today, Ken Garff Southtowne certainly did so for me. Thank you!

  fomsad123
a month ago
Last Sunday, my 2023 Ioniq 6 suffered a severe tire sidewall blowout after hitting a pothole, a situation made worse by the fact that the vehicle comes without a spare tire, only a Tire Mobility Kit, which is ineffective in such cases. This incident occurred on a day when Ken Garff Hyundai s Service Department in Sandy, Utah, was closed. After a frustrating experience with Hyundai s Roadside Assistance and AAA, I managed to have my car towed to the dealership, where I left the keys in the after-hours service box.My search for a replacement tire at local shops was futile; none had the specific tire for the Ioniq 6 in stock. The dealership confirmed this predicament on Monday morning also stating the tire is not in stock anywhere in Utah, but promising the tire by Wednesday.However, my service representative informed me on Wednesday afternoon dangerously close to my road trip scheduled for Thursday and after the deadline to cancel my hotel reservation without penalty that the tire would not arrive until Thursday.This delay forced me to rent a car for $400 to avoid losing my hotel booking and stranding a friend of mine flying into Las Vegas, in addition to the nearly $450 cost for the new tire. The lack of readiness to support their flagship model customers is disheartening. Ken Garff Hyundai excels at selling high-end vehicles but falls remarkably short in providing the necessary after-sales support. This experience has left me feeling utterly neglected and significantly out of pocket. If giving zero stars were an option, I would readily do so.

  Melanie Sharp
6 months ago
I m not one to leave bad reviews unless it s been earned. First & foremost, getting ahold of anyone here is next to impossible. The customer service is terrible. No one in the department communicates or seems to know what is going on.Also, I have been taking my car here for the same issue for 3 years. It s getting worse & worse each time I go. The only reason I keep going back is because the issues can only be resolved through the dealer & it s the closest one to me. And I guess I keep hoping they improve but haven t. I ve even spoken with the assistant supervisor to no avail a time or two as well. This time I spoke with the actual supervisor who seemed to be understanding & that they ll finally take care of the issues. We ll see as they still have it 5 days later & I still don t know when it will be completed.Recently, I had an anti theft recall on my car that I was informed was completed. As I dropped it off again, I was informed there was a note that it wasn t completed as the website was down. This is fraudulent & unsafe to tell people that services are completed when they aren t.The engine issue I have been going in for 3 years for has gotten worse & almost got me in a severe accident on the freeway as the engine would not accelerate.I will never own a Hyundai again & will go to another dealer servicer from here forward for the duration I own this one.

  R A
10 months ago
I went in with a small problem. I had a feeling it was just my own ignorance. I got there for my appointment, they asked me what the problem was, and went straight out to see if they could figure it out quickly. Sure enough they did and sent me on my way without wasted mine or their time. They could have easily taken my keys and said they d look at it and call me. They recognized it could be something simple and resolved it quickly. Much appreciated because I was thinking it could be more serious and cost me an arm and a leg. Nope, just the part I had already bought.

  Colby Robins
3 months ago
Added a bunch of extra payments on top of the service which they didn t tell me beforehand. Dropped off the car with a agreed price came back and they refused to let me pay or take my car unless I paid for the extra stuff as well.

  Erin Brown
a year ago
Previous visits went smoothly, I got in and out without any issues. However, when my hybrid had a battery issue, they put me on the no appointment list and said 2 weeks before the car will be looked at. Given the initial appointment option was 5 weeks out, I took it. Since then it s been another 2 weeks, 4 total, where I ve had to call and ask for an update every time I wanted to see if the repairs were making progress. Their timelines are not even remotely accurate for getting the car back, had to order parts (understandable for the timeline, but would take another 3-4 days to get the car back in the shop AFTER the part got there). Out of the 10 or so times I ve had to call, someone picked up maybe twice, but phone calls were often not answered and rerouted to sales over and over. It took getting a manager involved before a loaner was even an option, and if they know you ll not have a car for at least 2 weeks it should have been a first line response. I alleviate getting in under the circumstances, but communication and timelines could be betterServices: Electrical repair, Electrical, Battery

  Richard Swart
8 months ago
I brought my Sonata in for a recall repair. When I picked up my car my electronics/radio were not working. At first, they did not want to address the problem. However, once I brought it to the attention of the service manager, Kyle, he personally intervened and they diagnosed and fixed the issue. So, are they responsive - no. Are they easy to get a hold of - no. Did they do the right thing and make me happy in the end - yes.

  Hailee Kimball
3 years ago
I usually don t leave bad reviews but I felt I needed to. I have been getting my oil changed here for 2 yrs and never have had a problem before. This last time however, I took it in and after I noticed a tear on my steering wheel. I called in the same day and they said they would leave a message with a manager. 3 days later I call again, message again. Finally someone contacts me and said it is very common for that to happen with my vehicle and I am still under warranty so they can replace it and will get it ordered.1) I don t care how common it is. I have had my car for 2yrs and never had a problem until it was at your facility.2) Great, my car is still under warranty and you can replace it. You should replace it regardless because your facility was the one that caused it to happen.It was around the holidays so I hadn t heard anything. I called after the holidays to see if it was in. I was transferred 4 times with no answer and then the call was dropped. I called again and finally got with someone who could give me answers (Bill). They never even ordered it for me. Almost two months later and they are now getting it ordered.I am very irritated and may not go back to this dealership for my oil change in the future.Service: Oil change

  Matt Carr
3 years ago
Extremely disappointing experience with the service center. The were very nice upon my arrival and after the service. As I drove out the lot, my car continues to have problems. The parts and labor I paid for were placed on incorrectly. When I called multiple times to have the problems fixed they did not respond and continued to ignore my concerns even after talking to a representative that told me four times they would forward my information. I received a repair on my tire pressure system. With a labor cost of over $150 they placed them on incorrectly and gave me duplicates on different tires.Service: Tires

  Loay Hassan
10 months ago
My mother went there for regular service, they did a wheel alignment and charged her, the car didn't need a wheel alignment nor did she ask for one.The service advisor is called Beth Daly, I called her twice and left a message.These people are crooked!!!Services: Tires, Auto engine diagnostic, Wheel alignmentServices: Tires, Auto engine diagnostic, Wheel alignment

  Robert Holland
3 years ago
I bought a car from you guys yesterday. I have never felt as welcomed or comfortable as I did yesterday making my purchase. I am shocked at how much everybody there helped me out and made sure I got an option that fitted my EXACT needs and wants. During these hard times you may or may not realize it but helping somebody like myself out by making a deal like this work makes a huge change in my life for the better. You have wonderful people working there and I would be proud if I worked at an establishment as caring and welcoming as yours. Gabe and Jason! You re genuinely awesome guys. And Gabe, enjoy your time with your dad I m going fishing with my father in law this weekend. Thank you all so so much.

  Daniel Samuels
3 years ago
Took my 2017 Santa in for an oil change. Jake was very professional and attentive, got me in on time, and on my way quickly. He walked me through each step and I was very satisfied with the service, the quality, and the value. Unlike the quick-oil places around town, Hyundai replaced the oil plug gasket rather than re-using it, which means there were no oil drips on my garage after I brought the car home. Thank you for doing a great job! I will definitely be taking my car(s) there again in the future.

  Scott Young
a year ago
This is probably my 2nd negative review of a business in over 20 years. If I could give a score of zero, I would. The "service" provided was not complete and ultimately we agreed that they would refund me for the portion that was not complete (there was no way I was going back for more "service" with them!). Over two months later, I still have not received my refund even though I have followed up several times. Horrible, horrible customer experience! Avoid at all costs!

  Tristine Fjerstad
4 years ago
Great experience! Have gone here twice and both times were positive. Hubby came here to get the oil change; the car was in and out pretty fast. Second time, we needed an alternator, it took about a day for them to run the tests, order the part, and get it put in. But they also paid for a Lyft driver both to and from my home and the dealership. I also received notifications for the driver, but didn t have to pay a thing. Once the car was ready they called me saying I could pick it up and asked if I would need a Lyft to come get it, I said yes, but that I couldn t come right then due to needing a babysitter for my kids. They said that s alright, we can send you a link and you can touch the link when your ready for the driver. Did that, and the lyft driver was at my house within 5 minutes!! They were kind on every encounter and also worked with my car warranty so that I only had to pay for the deductible. Highly recommend!Be aware that there is also a Ken Garff Honda service place right around the corner, so if you want to go there just double check your location. I saw a few people get redirected there when they realized they didn t have an appointment with this place.

  Merrick Fonnesbeck
4 years ago
I bought a used Hyundai Sonata down the street from someone else. A few months into it's use and the check engine light came on. I took it to O'Reilly auto parts to scan it and got the internal code. I took it to my mechanic who scanned it and said it was an issue that they couldn't fix and would have to take it to the dealership. I made an appointment with Ken Garff Hyundai and took it in. I had no problem getting it in and started on time. They noticed a recall notice for it and fixed both issues really quick. There was a minor problem with notifying me about changes to the appointment, but Dave the service manager showed his integrity by taking responsibility and making it right. I was very impressed and happy. So when another, un-related, issue popped up a week later, I took it back in to Ken Garff. This fix took a little longer, but the experience was just as fabulous. Dave and the team there are wonderful and I had the greatest of service experiences. I would definitely recommend them to anyone.

  Cicily Neal
4 years ago
Had an appointment for 4:30 for an oil change. My husband took my car, was told my oil change would be done by 5-5:15pm. 5:30 rolls around, no one is at the service desk, 1 person in the lobby. I call the Service Department, no one answers. Call the front desk, she transfers me to someone who isn t in the office. 5:38, they come out and say they are JUST BARELY doing the oil change. Says it only takes 10 minutes. It s done in 10, but not before the girl who came in 30 minutes AFTER, has already left. I was told that was the latest appointment and had to take time out of mine and my husband s work day, just to sit there and have nothing done, well after my works hours are over. I took a chance getting the oil changes through them, despite the bad things I ve heard. I will continue to use my oil changes until they are gone, and never take my care for service there again.

  Elvira Adame
4 years ago
Had an appointment at 1130 for an oil change & new windshield wipers. I Was told it would take no longer than 45 minutes to an hour. It s now 2 and a half hours later and I ve been told tech still working on car, we re really busy . Going to think twice about bringing my car back here for an oil change. Ridiculously horrible service and lack of communication. Ive seen people who have arrived after I did and left already. Very disappointed.

  Cash banditson
3 years ago
I took my Hyundai Veloster there with an engine problem. I had to have it towed there. I let the service attendant know that I had a rod knock in my engine and not to start the vehicle. The attendant said he ll note this, and have a technician call me in the morning before checking my vehicle. He took down decent notes and I received an email copy of his notes for my appointment so I saw this noted with my own eyes. I have screenshots of the email as proof. Well nobody called me the next day. I thought they might be busy, so called in the next morning. To my surprise the service manager Ryan said that a technician accidentally started my motor and my engine seized up there in the shop. They knew they were at fault so Ryan said he would talk to Hyundai corporate to see if they would cover some of the costs. He got back to me 2 weeks later and said, sorry he was in Las Vegas.. anyways Ryan told me that Hyundai was willing to cover 2,500$ of a used motor that would cost 7,200$ to instal with labor. That would leave me with 4,700$ to pay myself. When the original repair would cost nothing near that.. I told him I was able to afford the 4,700$ and I would have to get my vehicle towed home. When my Hyundai Veloster was dropped off at my house, my engine wasn t even put back together to how it was. Wires and hoses disconnected.. spark plugs missing.. my whole engine was left in pieces. And this is how my vehicle was returned! When I had it dropped off the engine would start and it was a running vehicle. Now I don t even have a car during a global pandemic.. I m so outraged by their technicians not calling me before working on my car, and accidentally starting my engine. They knew they were at fault or they wouldn t even have offered to cover 2,500$ of the engine swap. I told my coworkers, family, and everyone I come in contact with to NEVER buy a Hyundai, and DEFINITELY don t take your car to Ken Garff Hyundai Southtowne they will screw you over and leave you car-less!!

  Eddie Capitano Conrad
3 years ago
When they do inspections, please don't trust their check off sheet. We had both brake lights out and a damaged windshield wiper, we received the car back with both marked on the green, which means they do not check everything. We will not take our car back to this establishment due to being extremely untrustworthy

  Christine Loveless
3 years ago
I'm extremely dissatisfied with the customer service. The 5 year warranty ended at the end of January. Instead of just fixing my car a little outside of the warranty, I had to pay. I get that it's a little over a month, but it was a faulty part not the lack of car maintenance. I feel like this is poor customer service for as much money as I have paid Hyundai over the years.

  Amanda Clark
2 years ago
I have been with ken garff South town getting my services done for a few years now and today they went above and beyond for me my appointment was at 3:30 I show up on time and Nick checked me in he let me know the wait time is about 45 minutes to one hour and also let me know that i had an electrical update needed as well and that would put me at 1 more extra hour that ended at 5:30 I let him know i needed to be in magna by 6 for my son's recital. About 45 minutes into the wait time Nick came and let me know that my car was not done but it was getting close and he updated them on my situation Thanked me for my patience about 15 minutes later I get a message from Alec letting me know that my car was done this ended my wait time around or just after 5 PM IAlec walked me to my car and Nick was outside and he also walked up and wished my son good luck on his recital and thank me again for my patience.Services: Air & cabin filter replacement, Tires, Wheel alignment, Battery, Oil change

  Bruce Snow
4 years ago
The people in the service dept need to be trained better. Getting my cars done at a different dealer. Doing my business elsewhere. Poor management

  Katie
a year ago
Today I waited for almost 2 hours to get an oil change and I had an appointment. It was ridiculous.

  Rosyne Pedreanez
4 years ago
These guys are always nice and very attentive, Ryan my service advisor, is always super polite and helpful.

  Ken Gage
3 years ago
Update from previous review. Started off a little rocky but they made it right. John Griffiths was a huge help it making it happen.

  Bethany Meaux
a year ago
I really appreciate the thorough inspection and how quickly it was done.

  Shirlene Burt
9 months ago
I had a great experience at Ken Garff.

  Kristen Lane
8 months ago
Excellent communication and service.

  Andy B Master Coach
3 years ago
Professional, knowledgeable! Thank you Jay and Jacob.