NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mariah Clark
2 months ago
I hope this is the right store I just had the best experience with getting my CV Axle replaced!! Kyle and Scrap are amazing! They went above and beyond to help me out. Thank you so so so much. I will definitely be referring you to anyone who needs car help!

  Karina Restrepo
3 months ago
Natalie at Napa is the most amazing worker! Best experience at a auto shop I've ever had!

  marc forrest
a month ago
They have most of the right o.e.m. parts I need for my jeep. I Always get the right part the first time

  Ember Taylor
a year ago
I love Napa! They always go out of there way to help me find exactly what I need. They give me options and are very knowledgeable. They don't pressure me into making any decisions and tell me all the pros and cons with each choice. They have helped me in the snow storms Twice to install my wiper blades and handle all the garbage and old blades without even asking. I absolutely love Napa! My go-to for auto parts!

  Jim Nilson
3 months ago
Always the right part at a good price.

  Alex S
5 months ago
They are ok. I prefer autozone

  Mark Voreis
3 years ago
I had a really disappointing experience last time I went. The staff member that seemed put out by my needing help was demeaning and couldn't care less about what I needed. The questions they asked felt like they just wanted me out of there, so I left. It's unfortunate because I'm recommended their products by the best mechanics but I didn't want anything to do with them after being in there for less than 2 minutes.Usually parts houses ask you what kind of vehicle etc. Nothing of the sort. Again, super disappointed. Will not be returning to this location and wouldn't recommend it over the help I receive elsewhere.

  Kendra Keiscome
2 years ago
Matthew G. was great and helped us at this store. He went out of his way on Sunday, Mother's Day 2021, to get us a refund on a NAPA alternator that we had just purchased and had installed at another dealer in Nebraska. That new alternator worked for a while, but then began charging intermittently. Anyway, Matthew called several managers, per company policy, until he was able to reach one of them, who gave him the authorization to give us a refund for the alternator we had just purchased from him. He was kind and helpful and sympathetic to us being broke down on Mother's Day. Thank you, Matthew!!!

  Justin
4 years ago
Quality built parts, excellent customer service.. took the time to make sure the parts were a correct fit and asked if I had any questions with installation. Purchased a Napa Premium starter with a better warranty and price than those orange, green or red block stores. Opened the box and was thrilled to find a High Quality durable part with the same build quality as the o.e.m. and NOT something that seemed so cheap that you would be afraid to damage just installing it. The NAPA part is even backed up with a 5-year Roadside Assistant card included in the box.

  The Dark One
4 years ago
The person (Josh) at the desk was so friendly and helpful. I didn't know what part I needed and he went out of his way to find out and look up what was needed. I went to jiffy lube and the air filters for my car they said said would cost $100 NAPA sold me the two filters for around $30!

  Sunshine Heavenly
4 years ago
The appearance of the exterior is fairly drab, but do not let that deter you.The customer service is phenomenal!My car's battery decided to " peace out" after my 5 yr old and I bought movie tickets and drove out of the cool-shaded-part of the parking lot into the direct-HOT-as-an-oven-sunlight-part of the parking lot.(this NAPA Auto Parts is just off of 12th ST and on Wall Ave. *Maverick gas station is to the north, *Utah Pain & Rehab is to the South, *Bamboo restaurant, Subway, & Cine Pointe-6 are to the east and slightly north. But their parking lots are connected).Their parking lot has several parking-spaces reserved for those using a "disabled person" permit and their threshold between their sidewalk & parking lot is generous.The door is not automated, and may not be quite wide enough to easily move a wheelchair through.I have been in this store several times & the lighting has always been dim. (Okay with me. They're saving energy!)The interior is clean.The employees are groomed nicely and talk shop *without* dropping f-bombs, *without* mentioning the anatomy of a hot chick that walked by, and *without* any wild posters.I felt comfortable being in there and I felt comfortable having my 5 yr old son in there. (They're so "family-friendly" they sell super cool HOT WHEELS at their counter!)As another reviewer mentioned the pricing is a bit higher than other auto parts store. However, EVERY mechanic I've ever talked with has ALWAYS told me to go to NAPA because NAPA parts & warranties are much better than the other parts store!Also, I have signed up for their REWARDS club to save money, and I ask if the part I need has a GOOD tier, BETTER tier, and BEST tier, that way I can decide what I can afford. (Their GOOD tier is much better than the other guys' best tier)Anyhow, my reason for writing this review is because JIM was my knight-in-shining armor on this incredibly hot day... And I received the impression he'd be anyone's knight-in-shining armor.He walked across the very hot parking lot to my car, looked at my car, went inside to get what he determined was needed (a battery tester and some tools), he sorrowfully gave me the bad news, but gave me possible options (*besides* just buying a new battery at that moment), he helped me find the correct battery for my car (the battery in my car wasn't exactly the correct part!), he gave me three batteries to choose from, he then helped me download a coupon that saved me $14, and at no extra charge he chit-chatted (sympathetically) with me as he installed my new battery, and took my old battery with him to be recycled (saved me another $15!).The most important aspect of this situation was Jim's behavior throughout our 45 minute interaction.He was never haughty nor bothered in working with me.He was respectful, professional, nice, helpful, and thorough.Jim's behavior is rare in the automobile industry. NAPA on Wall Avenue is fortunate to have him!

  Stephanie Wilkinson
a year ago
Searched 3 parts stores before going to Napa for tie rod ends and low and behold they had them. The employee who helped us went above and beyond with helping us search for it.

  Eric Ahlstrom
2 years ago
So why go to Napa instead of other parts stores? Today I was reminded why.2001 Ram 3500 dually diesel, intermittent alternator. With the web filled with information on low current alternators from Ram 1500's able to be externally regulated for pennies, I went to Napa for advice.It turned out that the higher current alternators, 136A vs. 70A on diesels vs. gas are internally as well as externally regulated by the ECU. Both alternators for my year of diesel were in stock, yet neither matched my alternator physically. Major differences. So the parts expert dove in further, finding a cross reference to another model that was not standard after 2000. He pulled it from stock and it matched. Perfectly. So my 2001 truck was probably built at the beginning of the model year with a 2000 spec alternator. I bought it since the original lasted 21 years. It will outlive me.This kind of service and knowledge is rare in parts stores, yet common at Napa.

  Stacy Gavin
4 years ago
Matthew G was amazing! We called in with an issue with our catalytic converter.. Matthew knew exactly what we were looking for and even pulled other parts to make sure we got the right thing the first time when we got there. We went to 3 O'Reilly parts and 2 auto zones who ALL gave us the wrong parts! Thanks Matthew! We appreciate all that you did for us today!

  Melissa Jensen
4 years ago
My son and I went to Napa near closing time. We suspected we needed a new battery. Josh was fantastic! He offered to come and test the battery before having us buy one. I told him this was my kids first car and we were uncertain if it was an issue with the battery or the alternator. Josh went above and beyond! He determined we needed the battery and explained what we might notice if it was the alternator. Josh offered to walk my son through removing and installing a new battery, since he had never done it before. During that time, Josh gave my son tons of advice on how to maintain his car - periodically tightening bolts, keeping up on maintenance, things to watch for, you tube sites that are good for him to review as a car owner... you name it! Not once did he look at his watch, he told me not to worry when I referenced the time, knowing they close at 7pm and insisted he just wanted to make sure we were good before we drove off.This is how it should be! Customer service and people skills at it's best. Josh absolutely deserves to be recognized as a stellar employee and as a good human!Folks, if you need auto parts, ask for Josh. He knows his stuff and will treat you right!Josh, if you read this, thanks again, for everything. I don't do reviews often, but when I do, they are warranted. FYI... you are the reason my son now wants to learn more about cars.

  jake wells
5 months ago
Helpful assistance and not too busy

  Dorinda Lauer
11 months ago
Nice place to get auto parts. Friendly and helpful employees.

  Louize Smith
3 years ago
The best thing about this place is Chad. He knows his cars and is very helpful. They are great at getting most parts in a timely manner if they don't have them in stock.

  Alan Christensen
5 years ago
Store just doesn't seem as cool as Autozone. I will be in the Zone from now on. Purchased wheel cleaner, brush and carpet cleaner. Just stopped in to check a different autopart store as I have not been to NAPA in years.

  Little Yellow Bird Jewelry
3 years ago
Excellent service! During the terrible weather & high winds Brad kindly came out to my car & helped me with a power steering leak! Brad gets 10 stars!!

  magnumgto64
7 years ago
I stopped by the 1250 wall ave store in ogden utah after placing a switch and gasket on reserve the night before. The woman that helped me, I don't recall her name but receipt says emp. 16, was very uncourtious. This employee could not find my reserve order or for that matter spell my name. One of the items, a gasket, was in an opened package. I was interested in another package but was told this was the last one. As a 20 year ASE certified mechanic if that has been installed and run then put back in the package, chances are it will not seal. While standing there waiting at the counter I learned of a promotion, fill a bucket and receive 20% off on those parts. I may have done that if offered, I mean I did pull up front in a 50 grand restored 1964 pontiac GTO, I would have bought brake parts for one of my vehicls or something. I won't be returning to this store, if you want CHEAP migrant labor for customer service, this is your place. If you want to pay someone who knows parts 5 dollars per hour more, he would have sold 300 dollars in brake parts in 3 minutes. Let's wake up and realize cheap is killing businesses

  Will Harris
5 years ago
Got a few of my Orders wrong The last few Tim s I ve been in there. Probably give them a few more try s before I stop using them. I still think the parts are better than the rest. That s y i continue to use them

  Kriegs
2 years ago
Beyond friendly and knowledgeable staff, clean store, has good stock of inventory,never been let down!

  Dr. Shakala
6 years ago
Definitely not a bad store quality is up there and customer service is right there with it will definitely be returning especially when they do awesome deals like the 50$ off coupon when you spend over a 100$ good way to save money

  Ross Kelson
4 years ago
Nice guys, but if they ever order up a part for you from SLC, make certain the Salt Lake store sends one each of every possibility.

  AMS OFFICE
5 years ago
Store use to be run efficiently and business friendly before new manager (Brad) took over store. Now customer service is the last thing you will get from this store.

  Shyan Price
6 years ago
This is a great place to shop for parts. My dad works here and its a good place to work as well. Amazing service and lots of respect.

  moab wheeling
3 years ago
Had one part i was looking for in stock . The other part i needed they had the next day. Awesome service and very friendly countermen.

  Ryan Good
a year ago
I love Napa if I m doing something myself as I don t care for auto clowns, advanced or O shady. Napas my go to every time.

  B. Patrick Bault
3 years ago
Great staff my truck died at the light and they let me use their jump box to get it going and they were really helpful afterwords helping diagnose and fix the problem.