NAPA Auto Parts - RPM Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jason Hassard
3 months ago
Great customer service and friendly staff. Very accommodating. I was provided instruction and likely solutions to my car problem. I definitely recommend this NAPA.

  Jake & Brie Holley
3 months ago
They were complete jerks , they acted like I was an inconvenience when asking a simple question.

  Shane Roberts
11 months ago
I've only come in to this store twice, but I've never bought anything because I've never been served. The employees really take their time with every customer, sometimes to the detriment of anyone else in the store.I find it easier to drive another mile and go to O'Reilly down the street.

  Ryan Davidson
a year ago
Good selection, clean isles, reps there are helpful. Only annoying thing was I checked NAPA s website to make sure they had a specific item in stock but when I arrived there they didn t carry that item at all and I would have to go to another store 30 minutes away. I would recommend calling beforehand to make sure they actually have what you are looking for.

  Dan Metcalf
6 months ago
Well knowledgeable people and I got my parts in a timely manner.

  Emily Dupaix
2 years ago
I didn t buy anything here but I delivered pizza a few times at this location. This happened a few weeks ago and I remembered how I was treated. I walked in and asked for the employee who ordered and this lady came up to me, handed me my cash and it looked like her supervisor asked, are you going to tip her? She responded by saying something along the lines of, I m lucky I can get pizza. Or This is all I can afford. I m not tipping. I m upset not at the fact that I wasn t tipped for the order I brought but how rude it was hearing that. She made it sound like I didn t matter because I am a delivery driver. I felt hurt and a bit offended. I don t remember who it was all that I remembered was it was a lady who acted extremely rudely towards me and her possible supervisor. I did not appreciate it

  Alyse Robinson
6 years ago
My grandfather has been going here for many years. Every time I go in with him they are very helpful and treat him like family. He always speaks very highly of them and loves that they offer him a discount.

  Whi Tarr
a year ago
Went in for car cleaning supplies (after walking out after the guy wouldn t help me at o Reillys) and the worker came out from behind counter and helped me pick out all the things I need and he was very nice and knowledgeable

  Chris Rogers
8 years ago
NAPA Auto is the go-to place for the parts that I have a hard time locating. I can go online and find out if they offer the part, then a quick phone call can verify where the part can be found. Unfortunately while the staff *seems* to be experienced, the customer service is tough. I went in to AF Napa Auto Parts and was told "no" to 3 of the 4 parts I needed. I had to forcefully ask that they check stock on specific part numbers and then they would retrieve them. I could tell that him telling me "no" then me asking him to look for a specific part number, followed by him saying, "Oh.. I didn't know.." really irritated him. He seemed to have a wealth of knowledge that he kept tightly to himself until a couple of times blurting out something in frustration. If you know exactly what you want and first look it up online then call for inventory, NAPA is a great resource. If you're hoping on the folks working in there for help, you might end up with an old-school mechanic who has spent his entire life justifying his self-worth by hording information who will continue to make your job harder.

  Scottie Hardman
3 years ago
Very knowledgeable staff. Willing to take the time to make sure you get the right parts, the first time. Very engaged in the local community.

  Mike B
3 years ago
Super nice and helpful. Have had what I've needed for my old GMC truck and other random cars I've needed parts for. They also have good tools.

  Jeff Hagan
4 years ago
Ordered online the day before. Said everything was in stock. This place doesn't know what they have in stock. Very disorganized. They didn't even try to have my stuff ready for pickup. Hate places that don't value my time.

  Michelle Roper
3 years ago
They were great for a specialty part i needed. quick and friendly customer service.

  Ray Conger
3 years ago
Simply the best and most experienced parts techs in Utah County. They have been in the business for at least 40 years.

  Gaven Bryan
2 years ago
The service is the best, instead of going to a bunch of other stores, NAPA has everything you would need for repairing a car.

  Gerald Hess
a year ago
Great they had the lawn mower air filter that I needed. Should have gone there first

  Jerry Hayward
8 months ago
They even had windshield wipers for my 57 Dodge!

  Mike Butler
3 years ago
Always helpful. Quality parts, and quick if they need to order.

  Scott Jensen
6 years ago
Helpful, courteous, and knowledgeable staff. Well stocked store. They usually have what I need. Clean store. Good location.

  Steve Shriber
a year ago
Very knowledgeable and always helpful staff.

  Francisco Alvarez
4 years ago
I like this place for some hard to find items that some of their competitors did not have or were at a higher price. I still think it has some higher prices than other Auto Parts Stores.

  Jacob Gosling
6 years ago
Visited on labor day. Ordered parts online, showed up and they were closed. Super annoying. Normally a great place.

  Melissa Steinberg
7 years ago
Dishonest. Wouldn't take a return for items purchased at another store. We took it back to the store we purchased it from and were told that ANY store should have processed the return. My husband has sworn off Napa.

  Evan Sigler
4 years ago
Great place to go! Always helped me the best they can.

  Chance Lunceford
5 years ago
Always Ready To Help: I'm a fleet manager, and the crew over at NAPA in American Fork is always ready to help, and to make things happen punctually.

  David Read
3 years ago
Great customer service and part availability. I have been using RPM since the late 1980s.

  4cupsomilk
3 years ago
Quick check out took the time to find my odd ball part, was in stock. Color me surprised.

  Austin Willden
6 years ago
Great customer service. Premium quality parts. Great price

  Robert Strickland
7 years ago
Always friendly and helpful usually have the parts I need in stock

  Colby Villanueva
8 years ago
I absolutely love working with RPM Auto Parts! They make it a easy and stress-free experience!!! Thank you guys!