Ken Garff American Fork Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Troy Wright
a day ago
Bought a certified used car from KG Ford AF. Got a great deal and friendly service from my sales man Gabe. Went over everything perfectly. Loved the car so bought it. About a month after purchasing it the sunroof would make a load vibrating sound and my auto start/stop was not working either. With the help of Jarred in the servicing department they got my car in, fixed it and kept their word. I paid for a transmission flush at my request Ken Garff did the rest. Outstanding customer service and honesty.

  airstreemer1
a month ago
This dealership never lets me down! Anytime I need anything it is always done promptly and correctly.Great customer service and a beautiful well kept facility make this dealership the GO TO PLACE for everything related to my vehicle.Shout out to Spencer Shelton! Makes things happen in a great way!Danny, Frank, and the entire staff are amazing!I am treated here like I am at a Mercedes Benz dealership instead of a Ford dealership!Thanks to everyone!

  Mike Talbot
a month ago
Absolutely love these guys. Found me a Bronco Raptor and took such good care of me from beginning to end! Winston, Kellen and crew. The dream team of Ford dealers!

  kelli secretan
3 months ago
The best part of Ken Garff Ford is the salesman Marty! Even though he sold me my car 2 years ago he still is super helpful. He is quick to answer any questions I have and to help me get my car taken care of. I can always reach out to him if I have any problems or need to get my car in and he will go above and beyond his salesman job and makes sure I get scheduled quickly. I would buy a car from Marty over and over again. If he wasn t at the dealership I would be super frustrated dealing with anyone else. He treats me like family! He s seriously the best! All 5 stars are for him!

  Gordon Buchanan
7 months ago
BUYER BEWARE!!!!Made a deal to trade in our 2019 Ford Expedition Limited for a brand new 2020 Ford F350 Platinum dually. After driving 7 hours we get to the dealer, sign the finance papers and leave. After driving an hour, the dealer calls and says they forgot to have us sign a paper. We drive back and then we re told that the deal was not good on DWD but only SWD and that our payments would increase by $300/mth and we needed an additional down payment totaling $13,000. Against my better judgement we proceeded. That was just the beginning . A year later we go to renew our tags and are told that the title was in another persons name and that we could not get tags. The finance department sent in the title to WY with someone else s name. After many calls to the dealer and Ford Credit, all we get is a letter from Ford Credit stating that we are the owners and not the people the dealer put on the title, no help from the dealer. The WY DMV would not accept this letter and required the title be revised before they would renew registration. It s now been almost 4 years trying to get tags and registrations in WY, AZ and now LA. So today we had no choice but to trade the truck with the help of Ford Credit to circumvent the messed up title. This was my wife s truck and she is absolutely devastated. To all my rodeo friends, BEWARE! This has been 3-4 years of compete hell!

  Liz Phelon
a month ago
Savannah is hands down the best service tech. She is great at communicating the needs of my vehicle. Karen is such a ray of sunshine we couldn't ask to be greeted by a better person. This location is one of the busiest, yet they always get me in and out quick.

  Jon Egenes
a week ago
The service writer Goose is the WORST service writer I have ever dealt with! Goose does not live by the Ken Garff moto of "We hear you" and he certainly does not live by the line of "Talk to me Goose"I had an appointment for an oil change at 8 AM on a Saturday. To be efficient of my time, I dropped my vehicle off and then had my own ride to be able to take care of other errands. Two hours latter I return and my vehicle has not entered into the service bay and is still sitting outside. Goose told me, "Because I left my vehicle was moved to the bottom of the list" When I told Goose that was unacceptable and I was to talk to a manager, Goose ignored the request and would not look at me. The other service writer on duty that day, Whit, also ignored me and refused to get a manager.I had to turn around and ask another employee, Karen to get me a manager because Goose is refusing.Additionally, we brought this issue to the attention of the Service Department Manager and the General Manager of this dealership. After a month, this issue has still not been resolved. The only conclusion is all of the staff from the service writer all the way to the General Manager are refusing to follow the Ken Garff moto of "We hear you!"Stay far away from this dealership!!

  Tommy Smith
a month ago
These guys are a joke. They have never lived up to the deal they made on a truck I bought. They won t return calls. They actively avoid me because the salesman on my truck made a bad deal on the dealerships end. Now I tried to make it right and let them know before we made the deal that it didn t sound like it was a price they could do it for but they reassured me they could. Well come to find out they couldn t but they had already made the deal. So now they won t finish my upgrades on my truck. It s been almost a year and they still won t give me what I m paying every month for. This has become a scam. Don t do business here ever. Avoid them at all costs

  Isaac Cruz
8 months ago
Update July 2023: Used car customers, verify window sticker specs/features and question Salespeople BEFORE you purchase. THOUGHT I bought a 3.5L EcoBoost. Just found out it s not. Now I have to figure out how they can make it right. I don t have time for this, how is this MY problem? Stay tuned. Ugh.______________________________________Kris (sales), Kellen (sales manager), and Debbie (finance manager) were amazing. Buying a car is always stressful. This trio made the process so easy. The truck I came in for didn t work out, but the one I left with checked all the major boxes. I m very pleased with my new ride, but equally as pleased with the quality of care and service I was given. THIS will be my destination for future truck purchases. Kudos to the Ken Garff American Fork team. Well done.

  Anna Gardiner
4 weeks ago
Maria in scheduling is FABULOUS! She worked to get our car in for service during a busy time of year and was a delight tk speak to. Paula sold us our car a few months ago, too. We had very specific needs and Paula was super communicative and prompt in letting us know what was available. We have loved the car. We couldn t be more grateful for the both of them!

  Lisa Nelson
2 months ago
We dropped My Son s car off for an oil change and tire rotation. It was done in timely manner. We got a video of what we needed fixed which wasn t much just a couple filters. Very very happy with my service.

  Michael Resendiz
3 months ago
Seriously can't endorse this deanship enough! I have purchased an Expedition and a F150 from Marty who is a fantastic salesman and every time we take our vehicles in for service I am amazed of how proficient, timely, effective, and professional their service team is. Ken Garff makes owning a vehicle and servicing it an easy and enjoyable experience. I don't know if I'll ever go anywhere else for vehicles purely because of how amazing the Ken Garff team is!

  Gena Z
a month ago
Andrew Barnett assisted us with purchasing a Mercedes at the Ford dealership. He was so knowledgeable.He made the process smooth and quick. No unnecessary back and forth. It was a great experience.

  Matt
8 months ago
Bought a car from this dealership, shortly after it was making a clunking noise, made an appointment and my car was there for almost 4 days. Car was never looked at or repaired, car was driven and my driver front rim has severe curb rash now and they haven t hardly made an attempt to make things right with me, sales department has been good but I am not happy about how my vehicle was handled by the service department. Wouldn t recommend getting work done at this dealership.

  Shawn Cavalli
3 months ago
I called the service department yesterday about replacing a purge valve sensor. I asked for a quote for the repair. I was told someone would be in touch with me that day. No one reached out.So, I called again today and I was transferred to the service department. The lady who answered said she couldn't answer my question and proceeded to transfer me to someone else in service. However, I was transferred to sales. Sales said they would walk over to service and have them call me right back. Surprise, no one reached out.So, I called again and someone with an accent from India answered. I explained all the problems that had happened up to this point and asked if there was a way someone could help me. After being put on hold, he came back after a bit and said no one was answering in service. He said he could either have someone call me back, which hadn't worked twice now, or, I could call back later, which I had already done multiple times. I asked if I could speak with a manager and he lied and said he doesn't have an extension for a manager.For a company that advertises that they "listen," they sure seem to have a hard time even getting you to someone who will listen. I called the next closest Ford dealership and they were able to help me right away. I strongly recommend staying away from this dealership even if it means driving to one farther away.

  Ashley Bell
3 months ago
I wish no stars were an option..this dealership is a joke!! What started off as a great experience went south quick. Purchased a 23 Raptor that has been into their shop at least 12 times. The second we drove off the lot their team was an absolute nightmare to work with. No one calls back with updates when they promise they will and no one follows through with anything. It started with the door sensor having issues saying the door was open when it wasn t. Then the blinker kept getting stuck when you click it to the right..we take it in, they fix it and they actually did nothing at all. We then get the runaround about needing a part that s back ordered and the truck sat there for 6 weeks. They finally got the part and when we go to pick it up they messed up something with the tailgate sensor and shocker..it had to stay another day. When you spend that much money on a truck, you expect it to work the way it s supposed to. Save yourself the trouble/headache and go to Larry H Miller Draper Ford instead!

  Cole Rieben
2 months ago
Horrible customer experience in the service center. I have a 2023 lightning that has been in for multiple month-long periods. My truck was in for battery issues and it took a week to get a rental car. The second 3 week period they couldn t get me a rental at all. Each time working with them was a runaround with people Who just couldn't care less that my only mode of transportation absolutely failed me which affects every part of my day. I ll be towing the vehicle to the Larry H Miller. I have been paying out-of-pocket for rentals this whole time(3 months now) even though the truck is fully under warranty.

  Becky Dodge
2 months ago
I was scheduled to have my vehicle taken to have it looked at. The valet service they offered sent a guy to my home to pickup my vehicle. I gave it a few minutes for him to come to my door to find him going through my car. After I called the dealership explaining what happened I get a call from the manager who spoke to me in a condescending manner regarding the pickup process. He continued to explain to me that they needed to take pictures of my vehicle. I watched the guy as he went though my center console. My issue with this dealership is that originally is they told me that the car would be done within a day. Then it turns out that they wouldn't have it done until maybe 4 days, they didn't offer alternative transportation while they had my vehicle, and the third-party pickup service went through my car. Not one person was consistent in the information provided about the service on my vehicle, or the pickup process.

  Audrey Hart
5 months ago
2022:We ordered a Bronco and had a good experience. They helped us pick out options, etc. Update 1 yr later bad experience: needed routine oil change. I tried to schedule an appointment on their app but it said that my bronco was a "priority customer" and I didn't need to make an appt and could just show up and be in and out in under 30 minutes. That's not what happened at all. I came in to the service center and stood there 5-10 minutes in front of 5 people before anyone even acknowledged me. Then I told them I needed an oil change expecting it to be real fast and the guy is like okay well you'll have to leave it here overnight or come back in the morning. And because that's not what it said on the app I'm looking at him like he's stupid and he's looking at me like I'm stupid because he's like, well it takes an hour. So I just had to walk out. So Ford Okay, Well, Don't put that on your d@mn app if it's not true! I was bugged. I'd already had a long day at work and I just needed to get this crossed off my list and to have the service guy treat me like I'm dumb when I'm not just irked me.

  Jeff Marvin
3 months ago
I'm a Service Manager of a home services company and we had one of our fleet vehicles breakdown. We took it to Ken Garff and they said there was a steering rack gear or something of that nature that was bad and was on back order until "who knows". We got the run around from them for about 9 months and they while they were offering to buy the vehicle from us and to sale us a new one. I wasn't too convinced our vehicle was that bad off. So we took it in for a second opinion. They looked it over and found the problem to be a power steering pump that had failed, we got it replaced and the vehicle has been on the road for several months now with no problems. If only we could quantify how much missed revenue we had because of this hold up and having our vehicle off the road and not taking care of our clientele. I held off on posting the review until we had significant time with the repair to the vehicle and it has not had any issues for several thousand miles of driving. Highly recommend the service department looks into the tech was and offer training or check for ethical issues.

  Kyle Durrant
8 months ago
So Ken garff had my car for about a year, they lost the car and threatened to have it repossessed and kept telling me that the car was fixed. I came and picked it up. The car battery was dead, and they said it would be fine, and it was fixed.It made it about 10 miles down I15, had to get jumped to make another mile, and then had to be towed 60 miles home.They never fixed the problem I brought the vehicle in for.They were too lazy to go for a test drive to understand the problem. They just told me it was fixed.

  Peyton Nordin
a month ago
Bought a non-Ford from this dealer from out of state, when I received it it had a fuel leak that was spraying directly into the cabin filter. My salesman Justin said both rear tires were brand new, and when I got it they were dated 2019 & 2022, so clearly not new. I was told the front tires were 7/32nds, and all brakes were 9mm. They were actually at 3/32nds and 3mm. They have done nothing to resolve this issue, and continuously ignore my calls, texts, and emails. The "Ken Garff Certified Pre Owned" is an absolute gimmick. Will never do business with this dealer again.

  Jennifer Hardman
3 months ago
I cannot say enough good things about my experience with their service department! Everyone was so kind, I had the pleasure of working with Curtis and he was so attentive, kept me updated, and they did great on the repair! I had previously owned a VW, and had been in and out of their service department and they were horrible to work with. I ended up selling my VW and purchased a ford, and working with this service department was night and day difference! they are amazing!

  Crobins 1
3 weeks ago
Made an appointment for a F150 coyote. It had an intermittent Dying problem. 1-3 Times a week. Told them I didn t want diagnostics Because it was intermittent and they would most likely have a hard time replicating it. Told them the part number and the part I want to changed. (Cam phaser solenoid) It was a $75 part, and a few hours worth of work. Left my truck. A few hours later I got a phone call saying it needed all new cam phasers. Quoted $5200. The service writer literally said it was uncommon for a 5.0 to need Phasers. I asked if they would just do what I wanted and all the risk was on me. Basically they just said no. I took it to another shop paid $300 to replace the parts I wanted. And four months and 11,000 miles later zero issues. Extremely frustrating I literally tried giving them my money, and they said no. And went for the upsell.

  Manny Pascoal
a year ago
Just had my truck in last week for warranty service with Savannah. She has always treated me great. Straight for answers and solutions no bull or fluff. Plus she has been there forever so when I go in I don t have to worry about building a relationship with someone new every time. I only hope the dealership recognizes her value and commitment to the customers. Great job again Savannah!

  danny campbell
a month ago
Lindsay in the shop was great to work with and was able to help with both my vehicles. Jeff and Alex drove my bronco with me so we could diagnose the problem and they quickly found the problem and fixed it for me. Great service.

  Krechelle Hymas
a year ago
I have to give a great review for this dealership s service department. My advisor Nick Cardwell is always prompt, courteous and gets things done. We all dread when you have to take a vehicle in for service but he makes it much less painless! I ve enjoyed owning my Ford F150 and I appreciate the above and beyond service this dealership has given me.

  Maria D.
4 months ago
THEIR INSPECTIONS ARE POINTLESS! I bought a Range Rover at this location. As soon as we made the purchase the passenger air light went on. They said as it happened within their custody they would make it right. After finding out how much it was going to be they no longer answered my calls. I traveled 6+ hours for this car and not even 2 hours in the drive the coolant light lit up. I had to put in a whole new cooling system in to repair it. They do not keep true to their word and only care about selling. THEY WILL SAY THAT THEY CHECK TO MAKE SURE EVERYTHING IS GOOD CONDITION (THROUGH THEIR MECHANICS) AND THAT THEY DO THOROUGH INSPECTIONS BUT THEY ARE POINTLESS.

  John Washburn
2 years ago
I was unable to reach the service manager to discuss the unfortunate service that I experienced, but I was sent a link to write a review, so here goes.Initially I grew frustrated by how many people I had to talk to try and schedule a repair. So I tried to use the online portal. I wanted to understand better why a $450 tuneup didn t include a transmission flush so I resolved to just driving over. I was helped immediately, which had me puzzled as to why I had been on hold for almost fifteen minutes, thirty minutes earlier. The service writer was unsure if the tuneup included a transmission flush so we asked someone else, he said yes, the tune includes a flush. So I set up the appointment, which was a week out.Upon arrival of the repair day, 7:30am. I was told the repair scheduled would not include the flush, but just a check. I mentioned I was told differently within earshot of the misinformed attendant, he made no effort to mend the situation. I handed over the keys and agreed to the service being convinced a flush wasn t needed.After what seems twenty texts, either reminders or status updates of my service (including a video showing my 2018 truck with 59000 miles is in great shape, no leaks) I get alerted at 4:30 to come grab my vehicle and that my bill is $748.47!!After chatting with Savanna she s really good btw very knowledgeable and thorough. All others seemed too busy with conversations between staff or papers on their desk to look me in the eyes and ask if they could assist. Eventually my truck was pulled around. It sounded different, idling rough, something wasn t right. The check engine light was lit up on the dash. My car stereo will pull codes and it was for a bad ignition coil. Something that was supposed to be replaced. By now it s 5:40 and my truck is back in the shop, I m told to grab a seat.Ten hours with my truck, they re finally done, but not really. My driveway has a spot where the old oil has dropped from my now oil soaked frame, there s a similar spot I left at work. I cannot escape the feeling I d be better lighting money on fire than go back to Ken Garff Ford, especially while laying on the ground, wiping old oil off my truck.***update i found the source of the oily smell, the tech left a grease mark on my headliner. I also noticed a greasy footprint gather dust on my new bumper. The service manager never returned my voicemail or email***

  Russ Weekes
2 months ago
Poor service after the sale. My purchase included a bed liner. After numerous calls and texts to my salesman and a sales manager, I didn t receive a single return call and I still haven t been able to schedule the service after several weeks.