Wichita Falls Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Baum
6 months ago
Complete garbage! Attempted 4 times to repair my vehicle and couldn't "replicate" the issue! Wouldn't work on my vehicle until their technicians could get the vehicle to "malfunction" for them even though the computer told them exactly what the issue was. On top of it all they WRECKED my vehicle and then blamed it on me and are trying to tell me they won't pay for the damages they caused!! Liars and crooks!! STAY AWAY!!

  ainsley vandiver
5 months ago
I have a 2023 f150, the back window would not come up. Initially drove it to Ford in Burkburnett. I was told it would be at least 2 weeks before they would even look at it. Drove to Ford in Wichita Falls, they looked at, ordered the part, and I picked up the truck the next day.

  Judy Bannister
3 months ago
The people were awesome. They so me a car that I love more every time I drive it.Thank you Gunnar Valverde. You were the best

  Allan Kjelstrom
9 months ago
Full 30K service with oil change, filters, tires rotated, air In tires checked, and the 120 maintenance check points completed as well as wiper blade replacement all completed right at the hour mark. My appointment was scheduled for 1pm, I was 10 minutes early, and received my suv back at Approximately 1:50. Retail cost $154. Mainly because of the wiper blade each coasting $25.xx each, since SUV needed 3. However, I have the FORD Rewards which covered all but $24 worth.The asked me questions regarding the vehicle confirming my desired service request and was very professional about it all, even accepting the Ford Rewards for the bulk of payment. They answered all my technical questions and confirmed the next maintenance interval, just use the app or web site. Yes I know some of their pricing is a little higher than some places, since I have a Ford, their computer keeps tabs on my regular maintenance and car fax is also updated thus allowing for a higher trade in a couple years, showing regular maintenance low mileage etc.They are very professional and attentive and We highly recommend them especially if you have a ford family type vehicle ford, Lincoln mercury etc. or if you bought a used vehicle from them, it also a piece of mind

  Linda Feasel
a year ago
My car had a recall, so I made an appointment. It took just over 2 hours which I knew about the time frame. They called me when it was ready to pick up and sent a shuttle for me. Everyone was very helpful and friendly. I've always had a great experience with their repair department

  L DeeDee Hilbers
2 years ago
The guy that waited on me was very professional and nice. They serviced my car promptly and called me to say it was ready. When I picked it up he was kind and even wished me a Merry Christmas. They do all my services here and are always greatService: Oil changeService: Oil change

  Cheryl Becerra
10 months ago
They do not have a body shop at this dealership. My car door's hinges broke. It is a factory defect and I had to wait 4 months so they could get an appointment to get it in a body shop.Not real happy about the situation.

  Cindy Woods
a year ago
For oil changes I have no problems with the Ford house here in wichita fall,But I do have a problem with service department telling me they will get some to call me back.First time I was told I would receive a call back on July 5th right after the holiday.We my husband has talk with them since then (he had to call them) and easy told the dame thing... it has a recall and engine light on , I guess we won't be buying from Ford house again.We have bought or last 3 cars here...

  Yvonne G
a year ago
While getting an oil change we spoke to Josh Bielke about a notice we had received for work we had done and paid for at a different dealership he looked at our paperwork and said he would process for reimbursement, true to his word our reimbursement is on the way. He was awesome!Services: Auto maintenance, Oil changeServices: Auto maintenance, Oil change

  c rix
2 years ago
I brought my 2013 Ford Edge in for an oil change and tire rotation. I also mentioned that my dome lights did not come on when door is opened. I brought the car in around 10:00 am and it was not ready until the next morning. They had trouble finding out why the dome lights were not coming on. It was finally decided that it was the fuse. I was surprised because that is what I thought would be check first. I am just thankful the problem was found. This is the first time I have ever encountered an issue.Service: Oil change

  DAVID GAINES
2 years ago
I was traveling across the state when my throttle body went out on my F150. Alicia got me in immediately and had me out in 3 hours. Excellent personal care and understanding on her behalf. She needs to be promoted with a substantial salary increase!Service: Engine repairService: Engine repair

  Grady Dougless
a year ago
Very cooperative scheduling and completing brake repair. Their prompt repair saved me from trying to find a rental car for a planned trip. Nice job!Service: Auto maintenanceService: Auto maintenance

  Mary Rhoads
2 years ago
Had appointment for service; appointment time was kept. Only complaint is that my vehicle was close in mileage to its 15000 mile checkup and they didn t ask me if I wanted to take care of it at the same time; but maybe they can t do that at QuickLane.Service: Oil changeService: Oil change

  Debbie Middleton
a year ago
One example, I have a Lincoln Aviator & one day my computer screen "stopped working." I immediately went to the Service Department & they immediately worked their Magic. Problem solved in less than 20 minutes.

  TJ Carrieri
a year ago
Brought my 2021 F150 in due to suspected transmission issues, a door alignment, damage to the wheel, and various recalls. Josh took the time to sincerely listen and attempt to address all of my concerns. They spent substantial time with the transmission and discovered the issue (we will see if the fix sticks) and the other little issues I ve noticed since owning the vehicle. The reason I didn t give 5 stars is due to damage on the rear wheel. I noticed a decent size chunk taken out of the wheel due to road debris while driving. The service department noted that there were no signs that the damage was due to negligence or poor driving but said that it wasn t covered under warranty. I counter that argument, since Ford decided to use a new metal alloy for their wheels and they should have done research to determine if it would be able to withstand general road debris flying into it before deciding to use it on their vehicles, especially one designed specifically for off-roading. Josh is going to continue to look into figuring out a solution for the issue, however.Services: Transmission, Electrical repair, Body & Trim

  Carolyn Dreher
2 years ago
Absolute worst service department ever. Severe lack of communication. Having an appointment makes no difference because they still can t get to you, even though it took seven weeks to get the appointment. I would give them no stars but it s not an option. Second time to take my car in 7 weeks and they couldn t service it either time.Service: Auto engine diagnostic

  david salazar
2 years ago
Much more speedy this time. I have a GT350 and they had to go to Burkburnett to pick up filter last time. Oil change also went up 20 bucks probably going to change myself next time. Oh and left finger smudges all over my door.Service: Oil changeService: Oil change

  Jack Sanderson
2 years ago
Have used them since 2004. Great people. Great service. Highly recommend. Lot of great service people over the years the one to ask for right now is Josh. You will not be disappointed.Services: Transmission, Electrical repair, Air & cabin filter replacement, Tires, General repairs & maintenance, Electrical, Body & Trim, Engine repair, Brakes, Air conditioning, Battery, Oil changeServices: Transmission, Electrical repair, Air & cabin filter replacement, Tires, General repairs & maintenance, Electrical, Body & Trim, Engine repair, Brakes, Air conditioning, Battery, Oil change

  Home Real Estate
a year ago
I have had just two services preformed but both have been done by professional and courteous people. Far better than I received in southern Oklahoma.

  Ronny Berry
2 years ago
Business was short staffed but went above and beyond for service. Managed to fit me in to an already busy schedule. Highly recommend this dealership.Service: Auto glass repairService: Auto glass repair

  Scott Manley
a year ago
Josh Bielke in the service department does a great job scheduling, handling, and communicating about me vehicle s service. Thanks for a great experience!

  Nic Gray
a year ago
Scheduled my oil change online and got my vehicle back in under 45 minutes. Very satisfied with service.Service: Auto maintenanceService: Auto maintenance

  Robert Sloan
a year ago
Great customer service and quick service to my car. It was cheaper to have them replace my battery than me buying a battery somewhere else and replacing it.Service: Auto battery maintenanceService: Auto battery maintenance

  Richard Rovere
2 years ago
Came in for my state vehicle check for the 1st time at this location and was surprised to be treated like a regular customer. I was out in a jiffy and treated courteously.

  brannon Stone
a year ago
Arrived on a Friday around 3:30 for an oil change and batteries, the guy came out and was funny and friendly, they got me right in and out!Service: Auto maintenanceService: Auto maintenance

  Randy Benton
2 years ago
Always comfortable in bringing my truck to Chris with the service department. He s a quality guy who checks all the boxes. Thanks so much !Services: Tires, Oil changeServices: Tires, Oil change

  Ruth Edwards
a year ago
Terrific service always. Have used this company since 1989 and will continue to do so.Service: Oil changeService: Oil change

  Finis Brown
2 years ago
Oil & Filter Service is quick and thorough. Replaced air filter. Checked windshield whipper blades.Services: Air & cabin filter replacement, General repairs & maintenance, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Oil change

  Mick Galyean
2 years ago
Wiper reservoir motor replacement. Great communications, fast. Courtesy vehicle for dropoff and pickup is very convenient.Service: General repairs & maintenanceService: General repairs & maintenance

  Hugh Johnson (The Gangster of Boats)
2 years ago
I am going to have some minor glitches in car we just bought fixed by them.The service people are very friendly.Service: General repairs & maintenanceService: General repairs & maintenance