Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ruth Ellis
a month ago
Needed hail damage repaired after 2024 surprise hail storm. Had major damage needed new roof and hood, plus dent removal on parts not replaced. Paint matches perfectly! Car looks great. All safety features were checked and functioning. Easy communication, explanation given for all repairs. Highly recommend.
Cole Wolf
a month ago
Geico claim and insurance claim people beware! This was recommended as a partner shop and it has been one of the most annoying experiences I have ever had to deal with in my entire life. Not only did they leave my car outside in hail when it was "being repaired" they stated the car was done the 14th and that ended my rental car coverage they has started repairs at the end of last year. To be fair I did have to bring them a alternate set of rims to do the repair however, the car was still not completed until March 9th due to finding more and more things wrong with it. I got in the car the first time they stayed it was done and there was a container of bolts that go to my car as well as a socket wrench on my passenger seat along with a rag. My check engine light that had been on since the accident was still there and they had to keep the car another 5 days. To top all of this off they left the car out in the hail while"repairing" it. I called to see if they would call it and they said "they can't control the weather" and will not be helping with the damages but with the rental car I had I sure am responsible for the damages. So after being screwed out of a rental car for 600, 1k deductible and 4k+ in hail damage I can not recommend this shop to anyone.
Rebecka Shinholser
4 weeks ago
Do not trust these people with your vehicles! Barron lied to me about how long it would take and gave me the run around the entire time I talked with him about my car. When I went in to pick it up they said I owed a balance of $1,000 and the woman said they should ve told me before I dropped my car off. Barron said oh I can t remember if I told you or not . And then he sat at his desk and had nothing left to say. Absolutely unacceptable. I never leave reviews ever, but this deserves one.
Denny Sanderson
a month ago
I took my 2013 RAM to them for repairs and they did a great job. They worked directly with the insurance company and kept me up to date. Thanks Chen'e!
caleb griffin
4 weeks ago
My wife had her hail damage repaired here but was given the run around for a week and deliberately lied to several times by that incompetent boy named Barren. He failed to mention anything about the $1000 fee due to get her keys back and had nothing to say about it except my bad when confronted. This whole place is a mess and isn t worth a second of your time. Hope someone has the common sense to fire him
brent foxworth
a month ago
Avoid going to this shop. The people are horrible here and especially Barren . It was a Allstate preferred shop and it horrible. I have never been treated so rudely as Barren treated me. I didn't feel up to arguing with him. I just picked up my car and taking it somewhere else. Was treated like I was trash.
Catrina Clay
a year ago
Our experience was as if all the staff were new. Over sold and under delivered for sure. Had 3 weeks lead time on the car going in to order parts from the quote. Took 2 weeks longer for it to be completed than they quoted. Paint has holes in it where the body work was done. Clear coat over spray on windshield still. You can see where they peeled the tape off the window, so I guess they tried. Just a poor experience. Will go back to Killian's in Palestine, never should have tried something new because it was closer.
Kayla Wilson
a year ago
In early August I was in a car wreck and bought my car here for repairs. The body shop had my car for 3 weeks. When the returned it to me, Keith had to boost my battery before I could even drive off. I didn t bring the car in with a bad battery. He advised me that after I drove it I should be okay. The very next morning my car would not even start! I got help starting it and went to the service part of Patterson and they tested the battery and confirmed it was bad. Since my car was out of factory warranty they would not give me a free battery. They told me to check if the body shop would on Monday since they were closed on that Saturday. On Monday I returned and Kieth decided to imply that my battery was bad before I brought it in for body repairs. When I picked up my car he had already told me doors kay have been left open while they were working on it meaning they LET MY BATTERY DIE! They forced me to purchase a brand new battery and pay for it MYSELF! I will never allow them to fix anything else for me.Services: Auto body & trim repair, Battery
Debbie
2 years ago
I was very pleased with the body work this company provided for my Jeep. They did an impeccable job and returned my vehicle very clean and tidy. Sue was always cheerful and eager to help with any question I had and went above and beyond keeping me updated on the progress of my vehicle. I highly recommend Patterson Collision Center.Service: Body & TrimService: Body & Trim
Kendall Moore
5 years ago
Had my Mustang worked on here twice, both times I have had fast and great service! Called back multiple times with updates, and my vehicle was fixed 6 days before they estimated it would be. Everyone is very polite, the body shop manager shook my hand and thanked us for our business. They even washed my filthy car and vacuumed inside, which I was not expecting!Will definitely continue using, and recommend to others!
Mark Jones
6 years ago
I was pleasantly surprised with every aspect of my auto repair at Auto Nation. I received almost daily updates by text on the progress of my repairs and the car was done a week earlier than promised. When I picked up my vehicle the work was excellent and I would highly recommend Auto Nation. I was also very impressed with the service I received from Curtis Herring. He explained everything that would be done and made me very confident that my vehicle was in good hands.
Kevin Bird
3 years ago
The guys at Hall collision are the best! From the receptionists Torri, to Mark, Steve and the body shop staff, I received exceptional service! I was provided with a clean very nice loaner. My Sierra was repaired in a timely professional manner! And when I picked it up, it was cleaned inside and out! I ll buy my next vehicle from Hall, no doubt!
Rocky Gill
2 years ago
I went to Patterson thinking I was going to have to leave my car to remove a large black mark left by someone's side mirror. Initially Sue told me that my car would require painting. She then said, "Wait here for a moment." She went inside and came back out with a buffing compound and proceeded to remove the large black marks. When I asked how much I owed, she said "There's no charge. Just come back to see us if you ever need help!". You can rest assured I will do just that. Patterson is great!Service: Body & Trim
Steve G
4 years ago
These guys did a great job fixing up my chrysler 300c after some crazy lady drove into me in a Walmart parking lot. My driver s side front and back door panels were dented and scratched up. They replaced the front door and made the back one look super clean. My car looks like it never even took any damage!On top of that, the price was really good (even though my insurance paid for it).They also fixed up some scratches on my bumper (even though that wasn t even due to the accident).Great results at an amazing price, would definitely recommend! Plus the business is veteran owned.. always gotta support that!
chad Talley
6 months ago
This might be the most incompetent establishment I have ever had the displeasure of working with. They have had my car for 2 months and Everytime I try to pick it up nobody is here
Lisa Strickland
a year ago
Went in because a bracket was broke...or what I thought...ended up being more than that. They were amazing and so very helpful!! Gave us a temporary fix by replacing the bracket...will need to schedule to come in later to actually fix the main issue. I couldn't have asked for better service!
Mena Souliman
4 years ago
After I put my bad experience at this place. The manager Kirk Wallace called me and asked why did I provide 1/5 review. I explained the whole situation from scratch and that I need at least 50% refund to make another center look at my car and try to fix it. He seemed surprised of the errors that his team did which means that he did not talk first to his team in details about what happened!!! Anyways, he told me he will check with his team and get back to me soon... it s been more than two weeks and I never heard anything from him... I ll let you judge that by yourselves!
Robert Swan
3 years ago
Professional, clean site and very quick turnaround. My wife's car was returned in prefect condition like the day we first bought it. Excellent choice in body shop.
S H
7 years ago
Had hit a stump and this place was recommended by insurance company. Saw some good reviews on them. Wished we would of used someone else. We were not informed of what.was going on with truck. We had to call them. Took them forever to get it done. It was like they didn't want to work on it and would only fix one spot , then drive it, then find out something else was wrong, then fix that, etc.. nobody must of done a complete diagnosis . They used old used parts that were not checked out. Now I'm at my local firestone store and they say the tie rod that was supposed to have been fixed is bad and needs replacing. Autonation said too bad too sad. Ohh Oh and it took them 11 days to do 3 hours worth of actual work. Thank God we had friends to stay with. Don't use them unless you get them to use new parts and have two weeks to wait. Just go somewhere else. Save yourself some time, heartache, and stress.
Spencer sutton
6 years ago
Never answer the phone. Had to wait while they fixed gaps cause from wreck. Car was dirty. Blinker bulb out on side they repaired. I changed bulb myself that night. Poor customer service. They left my wife's license in copy machine had to go back to get it. Really just a half ass operation. Go elsewhere.
Tina Self
4 years ago
This place is a joke, they rip you off and do not fix nothing correct, was re ended last year the day before Thanksgiving, Totally not my fault, This year We had to replace Wheel bearings and axle something, Remind you I was re ended, I knew they did not fix nothing but the out side cause driving was still mess up and also un safe with my 18 month old. We will see yall in court!
Chad King
6 years ago
They never called with updates. I called and left messages and would never receive call backs. When I finally would get through to the receptionist who had an attitude every time I called, she would get me someone who would just say "oh we're just not finished yet. It should be another day or two." I trusted their word each time to hear nothing from them the day they said it would be ready, to call back and hear they were still working on it. This happened about 5 times for two weeks on minor damage they said would be done in less than a week. I'll definitely use someone else next time who has a clear picture of timeline and sticks to their word.
Ron Bledsoe
3 years ago
Thank you to the folks at Hall Collision, my Mercedes Benz was repaired ahead of time and the workmanship is excellent. Great friendly folks that went out of their way to make me feel like a long time friend and a valued customer .
Robert Jopling
6 years ago
The professionalism of the staff, especially Curtis Herring, and the work performed were exceptional!!! I would highly recommend AutoNation Collision Center in Tyler to anyone who seeks the highest level of service one could find.
Martin farr
2 years ago
The communication was not there. A 4 day (5 max.) job took them 7 weeks, I say 4 day job as my my father in law is a 40 yr body man.
Jim Keiser
6 years ago
AutoNation Collision Center did a great job repairing our car. When there were items not completed they made sure to get them done. Thanks Steve and Nate
DeRay Simpson
4 years ago
Pretty solid experience with these guys ...My car came back looking brand new ..They fixed the door , and even washed the car and vacuumed the inside....Curtis Herring was great ...
Jeanne Harford
3 years ago
Curtis Herring and the entire staff at the collision center were professional and timely with my repair. I cannot thank them enough!!
Yamily Lopez
2 years ago
I normally never take the time to write reviews but service was so terrible I would like to warn others.If I could give 0 stars I would terrible customer service . Definitely DON T recommend them .Service: ElectricalService: Electrical
Summer Rainey
6 years ago
My car has been at this body shop for over a month. They only reason I chose AutoNation is because my insurance suggested it. If it's another body shop in Tyler go there.