Sterling McCall Nissan

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cynthia Hernandez
3 weeks ago
If you're thinking about getting a new car. This is the right place. Go ask for Dania. She helped us get what I call the best option for us. She's wonderful she takes the time to listen to your needs and explain everything so good. In love with our new car I highly recommend this place and her

  Carol Moline
2 months ago
Service of my car was done and completed.Van went out of his way to get me a rental car after an incident from someone. The service people were all great.I won t take my car to new neighborhood shops. They always break things.Thank you Van!Am looking forward to seeing my car soon.Sorry to say but Sterling McCall Nissan totaled my car.Very devastating to me. When I paid for the services I went there for I was under the impression my car was being fixed by the kid who rear ended my car . So I paid over $3100. In services for a car I would never drive again. I fought with Progressive insurance to keep my car. The insurance adjuster really tore my car apart. In the picture sent to me by Amos you can see it wasn t totaled but I feel the adjuster wanted to make money off my car. It only had 32000 miles on it always garaged So instead of progressive getting my car. I donated it to Make a wish. Losing my car was as I said devastating. Paying for the parts seems like I was stolen from. Taking advantage of me I feel.

  Roy Morales
3 weeks ago
This review on behalf of me and my father, who doesn t speak good English. Went in for a collision repair at Sterling McCall Nissan. After the repair we had to return to finish some minor adjustments. Then after a few days we noticed a small clip was broken off a headlight which was not there before. We went in person and spoke to John and showed him the missing clip. He said he would call us. After not hearing from him my Dad went in person, John said he d call him. John called and told him the insurance will not cover it. My dad isn't fluent in English but tried to explain that maybe the technicians accidentally broke it. John just kept saying that the insurance won t cover it but he ll call again. After about a week with no response we went in person to speak to a supervisor, we talked to Elias. His reply was that the clip is not really of any big importance as the functionality of the headlight is fine. I asked if he was 100% sure technicians didn t break the clip upon repair, he said no. He said they take pictures before the repair and we can proceed from there. After about a week I called to speak to Elias but he was unavailable. After two days I called again to speak to a supervisor and they connected me with Cory. I explained my situation to him AGAIN as he was not aware. After explaining he tried to summarize that I wanted a new headlight. I told him I want what s right to be done. At this point I m a lil upset that all they see is the price of what will be paid. He said that they will not hold responsibility because he stands innocent until proven guilty. That if I can prove if they had broken off the clip or had photos. Wow what a childish response. Should I start getting a lawyer. I then asked why Elias would offer to look at the pictures, he then replied they don t take pictures of the vehicles before a repair. Is this true or is he just blowing smoke. So Elias was just blowing me off as well, what professionalism. I then asked him the same question about being 100% sure his technicians didn t break the clip, he arrogantly and defensively answers yes. So then why did we have to bring the truck back for adjustments after the repair was done, doesn t seem 100% to me. I feel like my situation is not being taken seriously at all.It s either because to y'all it s just a small insignificant clip. For one if Ford engineers didn t need the clip then why place it there? It has its own purpose no matter how small.Secondly my dad takes care of his truck and babies it so that clip no matter how insignificant it is to you means more to him because he noticed it.The other reason might be cost. Y all are more worried about spending money than doing whats right and handling your customer needs professionally. This situation has been very frustrating. Nobody has put themselves in our shoes and felt the importance. They just see the cost and how a mistake on their behalf will catch attention. How about doing the right thing, investigating to find a solution, put some importance in the situation don t just blow off people. This only shows what this departments focus is, MONEY.And the last reason might be because we are LATINOS. My dad doesn t speak English well. So it was easier to try and communicate with him then blame it on a misunderstanding than to take your time to locate a translator and handle the situation properly. If I was WHITE or any other ethnicity would the situation be handled differently. Is my ETHNICITY making this more difficult and upsetting than what it should be. I d hate to think that s the issue. I want someone who will take us seriously, please contact us and take charge of this please.TO OWNER- This is a representation of what your business stands for. They are the face of your company. Having so many options out there what beliefs and standard differentiate you from the competition. What is your main concern?Customers becoming family or numbers.

  Juss Samm
3 weeks ago
Second time visiting and let me tell you these guys NEVER disappoint ! The sales consultant Sofia was AMAZING ! She was sweet patient and she helped me find the perfect car ! She worked with what I can afford and the customer service was at 20/10 ! Thank you guys again for getting me in my dream car !!! Shoutout to my Sofia ( Vergara )

  Aiyanna Earls
6 days ago
Came in for maintenance on my car. Amos was extremely nice but I had an appointment scheduled for 7:30 am and I did not receive my car until almost 3:00 pm. I had a multi point inspection and an oil change. The only plus was the Uber ride they gave me, but 8 hours on an appointment that was scheduled in the morning is insane.

  Mark Murski
a month ago
I shopped several Nissan dealers in Houston area. When I walked in to Sterling McCall Nissan. I was welcome by staff right away. The facility was clean. The made me feel comfortable and at ease. Kingsley was straight forward and answered all questions I had. The desk manager Krystal and Zack greeted me in the process of buying my new Nissan Rogue. They were very polite and courtesy. Kingsley new the product and answered all my concerns. The introduced me to the service staff. Brent help us in the finance department and explained all warranty options that we had concerns about. I can rate my experience At Sterling Mc Call Nissan a 5 star they went above and beyond my expectations."Thanks again" Mark and Kelly

  Valerie Williams- Goode
4 weeks ago
The fact I waited was an inconvenience because it took forever , but I did realize it was spring break and y all seemed to be short handed. Abraham Garcia. My service advisor was absolutely outstanding. He checked on me quite a few times and that meant more to me as a customer. I love the fact that he kept the open line of communication , that young man was very nice very kind and so profession because of my experience at definitely would come back.

  Khalid Mohammad
a week ago
Was given a promise time at 4 and kept messaging and did not receive a response from the Service Dept until 4:30. Had to pay extra money to Uber to re arrange for rides due to inconvenience caused by just simply not communicating. Very Disappointed

  Varun Modi
a week ago
Right side mirror electronic adjustment mechanism stopped working after 33,000 miles on my Rouge. My vehicle is still under warranty. However, they need to run a $175 diagnostic test that I must pay for in order to determine if the part is under warranty If the service or the part is not covered under warranty, I must pay for the $175 diagnostic test. So I will just live with the mirror in that position for the rest of the car s life and not adjust it. Or may be YouTube on how to fix it. Diagnostic policy needs to be improved for cars under warranty.

  Ermelinda Cuellar
2 months ago
I arrived a bit before my 7am appointment. The employees seem very cordial informed me when somebody will come to attend me. The fellow who came to take my info was very nice and I appreciate the estimate of time that it would take to have my car looked at and ready. Now, fair warning it will be a wait to get your car done. It s been my experience at this dealership a wait from 2hours-3hours. Maybe it depends what needs to be done if you have to wait that long. Anyway 3 hours later my car was ready. Everything was working fine. The fellow who checked me in was good at following up on time, and if anything changed in my service. I appreciated that . The only complaint I have is I wish the snack bar had some better choices of something to eat. Other wise bring a snack from home, any reading material or work you need to do.Car felt good driving. Everything was is good running condition.

  Danielle Lockett
3 weeks ago
Douglas was my service advisor, and he was great! He explained everything clearly and he was very nice to talk too! I also love the video of my car being service from Jose! It really help me understand how they were servicing my car.

  Mickie-Anne Brydson
6 days ago
Visited for an oil change for my Murano. I requested representative Douglas based on the great experience I had the time before and he was once again very accommodating. Made sure to get me out of there in time for work :)

  Elysia Carrizales
a month ago
Between Denise and Brent, it was such a smooth process. They were amazing and super professional. I felt like I was getting a quality vehicle with great protection on the extended warranty. I absolutely love my new Pathfinder!

  Tinesha Pettiway
a month ago
This dealership always does a great job on my car. I love the videos they send showing the inspection of my car and their findings. The only downside is the long wait times. Always be prepared to wait a long time to have your car serviced. My appointment was at 2pm, and I left at 6pm. Otherwise I recommend them.

  Evette
2 months ago
Great experience! Went to service department told them my issues and they told me exactly step by step what to expect and how long it would take. They communicated with me throughout the time I was there. It was a very straightforward process. I would like to thank the employees for a job well done

  Akshay Awasthi
4 weeks ago
DOUGLAS in the service department went above and beyond! They clearly explained the issue with my car, kept me updated throughout the repair process, and finished the job on time. Everyone I interacted with was friendly and professional. I highly recommend this dealership for their excellent service

  Arun Shukla
a week ago
We recently purchased Nissan versa and our sale person was Mukhtar. He was extremely professional and helped us to get what exactly we were looking. We got a good deal and very smooth delivery and service. Always recommend to everyone!!

  Eli Reed
a month ago
Alondra was super helpful during my first car buying experience. Very welcoming and warm. Got me exactly the car I needed and wanted! Thank you so much! Brent in financing was super nice and walked me through everything very thoroughly with a calm attitude. Great dealership!

  Shawn Daniel
a month ago
The technician at Sterling McCall determined that my transmission didn't need to be repaired. It was the transfer case and that actually saved me money. Service agent Angel Sulbaran was great with communication the entire time. The process was very smooth. Highly recommend the service department.

  Lashanda George
4 weeks ago
my whole experience was exceptional. The staff greeting me when I pulled up, no long wait time when I pulled up, and the issue was handle within a reasonable amount of time. I loved everything and thanks again to Marlen for helping me through the process.

  Sandy Pacheco
a month ago
Annayh was my service advisor at Nissan and she was amazing! Thank you for being so great! This place has met my expectations every single time I go! Great customer service and nice area to hang out and wait.

  Ronnie Banuelos
2 months ago
Not too happy with the time it took for the repairs on my vehicle I recently purchased. I hadn t even made the first payment and had to take it in due to a factory issue with the breaks. I was also a bit turned off by the fact they did not offer a rental car to use in the interim- I had to ask to be accommodated. The rental was a model grade below mine which I also thought was distasteful. Again I hadn t even made my first payment. The service member could have been more proactive in communications. I had to reschedule early leave for work to pick the vehicle up which in my industry is a difficult task- even after I asked him to touch base with me on the second delay in the vehicle being ready- he failed to do so- I reached out to him. That being said overall the staff at the dealership seemed friendly and ready to help- but it is also a car dealership- so there is that. I was hoping for more- but not surprised with what I got. I feel like they want me to go the extra mile with my pocket book- and as I much as I have committed to them- I do not feel the reciprocity.

  Carlos Escobar
7 months ago
I purchased my first Nissan vehicle from Sterling McCall Nissan because of Chris Saavedra. I was in the market to purchase a new vehicle and I was highly disappointed with the lack of inventory, lack of care, lack of engagement and information from other dealers and I just happen to be next to Nissan so I decided to check them out. I still wasn't sure if Nissan was going to be my choice, however, Chris made all the difference in my choice. He is kind, informative, honest, genuine and is not the typical pushy salesman... he's a consultant. He understood all my concerns, my wants, and ultimately informed me well enough about the SUV I wanted that it won me over. I'll be happy to refer my friends and family to Chris and his teammates at Sterling McCall Nissan. My entire experience was relaxed, comfortable and caring. Thank you Chris and thank you to his manager as well for being an amazing resource and support. I appreciate the experience!!

  Nancy Uche
a year ago
I brought my car here for repairs because of my neighbor. All services were covered under insurance. Overall the service was here was top notch. Johnny did a great job with my vehicle. My car was also done quicker than originally expected. I would recommend this place. Check out more photos on my Instagram: nancyuche_

  Andrea Ellison
3 months ago
My Service Advisor Megan is professional, responsive, knowledgeable and seems to be a genuinely nice person. She s never condescending when speaking to me about my repairs, (suggested or necessary), and I feel confident that she s not trying to sell me on unnecessary services. On this last visit, I left my purse at the office and she came up with an alternative solution to process my payment and during that ordeal, I inadvertently left a gift bag on the counter which contained a valuable gift card in it and she promptly called to inform me. Her honestly is greatly appreciated and that is why I only select her (and Clint) as my advisor when having my vehicle serviced.

  Andrea
a month ago
The service representative Nikita Lee was very professional. She had a wonderful attitude and a strong communcation skills and poses a positive attitiude. She consistently prioritized me as a customer satisfaction by actively listening to my needs, resolving issues promptly, and providing clear, concise information. She also went a extra mile by delivering excellent customer service. Also, thanks for making me laugh, well needed that day!

  Michelle Pete
a month ago
I was surprised by my advisor Angel S. today, wasn't expecting such kind and great customer service. I was told what repairs my car needed and the process of how it will take to complete. I highly recommend some kind of reward. Thank you !

  Dana Aguirre
a month ago
Megan was amazing. Her and her colleague helped me get the repairs I needed and financing for it. They helped me know what I was paying for and got my car back to me asap. I love their transparency and customer service.

  merry ethel snaple
2 months ago
My service advisor was Nicholas who was extremely professional and detailed with his work. I was so extremely pleased . I normally go to Baker Nissan where I bought my last 2 cars . But I will definitely come back to this dealership. The service was exceptional. Thank you for caring.

  Sheika Pratt
4 months ago
Took my car in to be service due to a recall and unfortunately the work was unable to be completed at the time due to the part not being in. I ended up having to leave my car an additional 3 days until the part arrived. Megan was great with communicating everything throughout the whole process. She helped me get into a rental due to not having my car, she communicated immediately upon finding out the work couldn't be completed, she communicated immediately upon the part arriving as well as once the work was completed. She was very nice, attentive, friendly, understanding and made this whole process as easy as it could have been. She was also always available. If I had questions or concerns she responded immediately. I really appreciated having Megan to help through the process.