Christian Brothers Automotive Missouri City

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Allen Paul
a month ago
Called three days before asking if they have a specific oil for oil change for a 23 Kia sorento and made sure to let the lady who took the phone know it s a 0 to 30. She said we do these Kia s all day and quoted me $85 and $ per liter more the car takes! Came there at 7am according to appointment and comes back in 10 mins saying we can get your specific type of oil but it s going to be $171! The whole point of me calling three days earlier was to know how much it would cost and if they had it! They not only didn t have it (granted they said it would only take 15mins to get the new one which is totally understandable) but made me drive early in the morning for them to say it s going to cost twice! Nice staff however poor knowledge about the products and service!

  Ken Williams
2 months ago
The shared values are a given but I also appreciate the over communication with the status of my vehicle, pricing including taxes, images of the issues, and planning out how to prioritize repairs due to not having all the funds at once for more difficult repairs.

  Josephine Cohn
3 months ago
Christian Brothers are the best automotive service center in Houston. Always dependable, honest, accommodating, timely, this company is the only place we will take our cars to. It's wonderful to still find a place with such excellent customer service.

  Claire Crane
5 days ago
Accommodating, Professional and Courteous...check my issue with my vehicle and I was very pleased with the outcome...Thank you Team at " Christian Brothers Automotive" , I would recommend family and friends at this point

  Karson Hines
4 weeks ago
Service was fast and on schedule with my appointment time. The office and waiting area were clean and comfortable. Everyone I spoke to was friendly and professional.

  Sharon Evans
4 months ago
Good service and good customer service. This was my initial review before my last appointment 12/4/23. There is a lot of back and forth with pricing. 10/24/23 I took my truck in for leak and I was charged 79.98 diagnostic fee and they replaced the washer fluid reservoir. On 11/4/23 I took my truck back in for a leak and was charged a 69.98 fee again so they replaced radiator assembly. On 12/4/23 I took it back in for leak again and was charged 79.98 diagnostic fee again. When I picked up my truck and I was on the way home and I started hearing a knocking noise so I called back and they told me to bring it back tomorrow for them to check out and I did. As soon as I got there to drop off the truck the first thing he said that there was a 79.98 diagnostic fee and I told him that I am not paying another diagnostic fee and left. I took my truck to Christian brothers in Pearland. The first thing there done was walked out to my truck and saw the hood was not closed then he test drove it and there was no more noise and I didn t pay a diagnostic fee. I called back to the Missouri city location and told them what the issue was and he apologized. They are price gouging with that diagnostic fee and repairs. Every time I sent it in for the leak there was a different problem but none resolved my issue so I will not be utilizing that location services anymore. I am going to notify my credit card and the BBB regarding issues. I am a single person trying to maintain my husband truck who passed away and I m not getting honesty and that breaks my heart.

  pool, cash
a month ago
Worth every moment for a well done job. They take super care of my vehicle and have been my TO-GO place for all my auto services.

  Susan Gibbs
2 weeks ago
Great customer service. Love how they show video and photos what is needed to be repaired. Gives you a sense of assurance.

  Charles Hall
6 months ago
This literally is one of the finest businesses that I've had the great fortune to experience! Each and every person I've spoken to or assisted me was totally professional, polite and helpful! I highly recommend this business for the quality of their work, fair pricing and making me feel they truly valued my patronage! A rare find, especially when it comes to automotive repair businesses!

  Danial Beck
6 months ago
First things first: This is a franchise business and not a family business. Each franchise has their own rules. For example, this franchise would not accept certain car warranties but another franchise may.Went there to have my seat adjustment motor fixed as it had stopped working. As with all garages, they wanted a computer diagnostic fee to investigate anything electrical. So after parting ways with $149.50 I was told that the seat adjustment motor was gone and to fix it would be about $960. I did tell them this was sporadic but they were convinced the motor was gone. I declined to pay and went to pick up my car only to find a screw at their workshop had deflated my tire so they had to get a tire fix kit to patch my wheel out. All in all, car and customer left worse off and disappointed than when they came in.Went to another garage that was family owned and they wanted $130 for the computer diagnostic fee, so I paid that. They quickly found the problem to be a loose connection and a loose rail alignment. Nothing to do with the motor being gone. They checked physically and reconnected and relaid the wiring, lubed the mechanism and it was working again. They even felt bad about charging me the full computer diagnostic fee as it was so simple and charged me only 50% of the diagnostic fee. The cost to fixing my seat was $0.For their trouble, I gave this family garage a shopping list of things to do and they did it outstandingly. They even checked over my car and gave me non-important recommendations of work to do for the next service. They were just grateful for the business. For their common sense and honesty, I have given them nearly $1500 of upgrade work to do so far and will continue to do so.What can we surmise:a) Christian is a popular garage and I am sure they do good work. The fact that they relied entirely on the computer diagnostic and not physically checked the motor by running power through the seat motor from another source to check it's functioning was negligent and lazy. This is a basic 101 mistake. How many other customers have they misdiagnosed in their haste like this?b) The branch was efficient (incorrect, misleading but efficient) and dealt with things in a serious manner. As a Christian, the first form of charity to another is a smile and a friendly hello to another human being. That was sadly lacking.c) Basic oil and filter change at Christian was quoted at $100. The family owned garage quoted me the same work at $50.I am likely to believe that Christian will do nothing about what has happened. Why should they? They get enough business and one disappointed customer won't stop them sleeping at night. I hope they prove me wrong.

  Stella Yu
4 months ago
Very friendly and helpful staff. Job well done and on time. Waiting area was comfortable, clean with nice decor.

  steve wang
a month ago
Once they inspected the wrong car. Gave me someone elses receipt while my car wasnt inspected

  Sureinuff
4 years ago
Just had an oil change. Very friendly staff that offered a soda or water while I waited. The waiting area is very nice.

  Andreea Simescu
a year ago
It was my first time using Christian Brothers and I was impressed from the moment I walked in. They explained what the process will be and what to expect from them and they also provided a shuttle to take me home so I don t have to wait there. Shortly after I received a text with a very detailed report of what they found when inspecting the brakes, and someone followed up with a phone call as well to go over the items. They were very honest and I didn t try to convince me to do anything that wasn t necessary. I will definitely return to the Missouri City location and highly recommend them!Service: Brakes

  Brenda Lane
2 months ago
I own an older car and when I need service or think I'm having a problem they are the first person I call because honesty and customer service is a must. After looking at many automotive reviews in my area I decided to test the waters and went to Christian Brothers Automotive. At the time they were under construction for a new face-lift for their office but it didn't stop them from making sure their customers were taken care of. My Frist visit for me was a slam dunk! I was sold! I now have a automotive shop that I can trust to service my vehicle with honesty!Service: Transmission

  Joe Green
3 months ago
Everyone I met there were very friendly. Service was great; I was in and out very quickly!

  arcadzz
11 months ago
I went there today to have my break light replaced. Staff and owner are very friendly. They replaced my break light with a new one and never charge me at all. Wow, their own labor and materials but not a single dime was charged. I just gave tip to the repair guy. Thank you so much!Service: General repairs & maintenanceService: General repairs & maintenance

  Lisa Pannaparayil
a year ago
I went for engine oil and spark plugs. They also did a quick check on my tires. I have been going to this Christian Brothers a couple times and continue to. They offer ride to pick up and have awesome customer service. I have not had car problems after they check it like I used to with other places.

  Krystal Braden
a year ago
In truth, I do not see myself ever going to anyone else in the future. The team and service here was simply amazing. They were able to take a very stressful situation and feel completely at ease in getting my vehicle safely back working. I had gone to another supposedly "reputable" place and have had to replace my brakes and rotors twice already within the last year. I called Christian Brothers, they not only gave and confirmed the issue with the previous work, they were flexible and able to fit my repairs in, at a reasonable price. I didnt get haggled, they were friendly, and helpful with getting me back home while I was wrangling a 6 year old in the cold & rain. Thanks to the entire team here, you've secured a lifetime customer.

  Robert Ghandour
a month ago
They truly are honest and good people. Always trust them.

  Eli Paterno
2 weeks ago
State inspection of vehicle, timely done and cordial staff. Will recommend to family and friends.

  Erin Sziy
a year ago
Very honest and kind place. It is a bit more on the cost side, but worth it to know it is done right. I take my 14 year old Jeep here for maintenance and issues. I'm on a tight budget and they are understanding. They let me choose the work that is most important at the time and in my available funds. We then decide what what the next budget visit will be. I never feel pressured.

  Ms Brown
a year ago
The best custom.we service hands down! The entire team is responsible, ethical, responsive, professional, friendly and honorable. They communicate with you every step of the way. They follow up and follow through with their customers which is such a plus during these times.

  Kimberly Blade
8 months ago
I wasn't impressed But it was because my phone was not charged I missed the technician text about my inspection sticker being expired but he could have come inside to tell me. So I asked if it could be inspection but the cashier told me I would have to wait get in line for another time

  Wanda Broussard
7 months ago
The work that was done on my 2011 Mitsubishi endeavor was exceptional. They help me beyond measure, and I think GOD for Christian brothers.

  Miriam Gomez
2 years ago
They checked out the problem with my window and wipers with diagnostics and my truckdid not malfunction for them. So they were very honest and treated this with integrity and did not charge us for checking it out. Made it a point to have us call them if the problem returned, and they would check it again.We are elderly and some people now days quickly take advantage of this fact. Thank you first to our LORD and then to service companies like this place, that are still exercising integrity in their workplace.M GomezServices: Auto glass repair, General repairs & maintenance

  Nelson Jacob
a year ago
Be prepared to pay $153 for their "engine computer diagnostics check" just to diagnose your vehicle. Something another mechanic could do for free and did. I made a mistake bringing it to this place to get a second opinion. BIG mistake! I literally drove across town just to pay $153 to this place for them to tell me something I already know. Go to Americas choice automotive instead who gave me a free diagnosis and quote and didn't charge me such an expensive price for no work. This place claims that the "courtesy" check is free but to tell me why my engine light came on, I had to pay $153.95 to do a "full check". Complete ripoff! Don't come to this place unless you want to get upcharged and bamboozled into paying a hefty fee just for them to tell you whats wrong with it. Not to do any work but JUST TO TELL YOU WHATS WRONG WITH YOUR CAR! I can't even explain just how ripped-off I feel! I am deeply disappointed in this place.Services: Engine repair, Auto maintenance

  Jayna Seegy
7 months ago
I appreciated the honesty and the complete information provided. I especially liked the itemized list of things that needed repair on my car.

  wendy fuselier
11 months ago
Not happy with the service provided. I have to bring in my car for the 3rd time in two weeks, for the same issue. The check engine light keeps coming on. I don't feel like they are actually completing the repair. I've been a long time customer, but may have to look elsewhere.Services: Auto engine diagnostic, Engine repairServices: Auto engine diagnostic, Engine repair

  Carol
a year ago
Wonderful car experience! Had rear turn signal out and they took care of it right away, on the house! Just said to come back for my next oil change. I will make sure to give them all my future business. Honest and trustworthy!