Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Rhonda Walker
a month ago
Sergio at Big Five on Tyler street is very professional and pleasant. This company is definitely my go to for alignment and oil changes so far. They are very knowledgeable and do a great job.Fast forward a month- not only can they handle tire related issues, but also replace spark plugs and clean up intake/exhaust systems. The environment here is stress free and Sergio once again provided excellent customer service and explained exactly what they could do and the cost. Affordable and reliable!
Jr 903
a month ago
10/10 Recommend this place! The Store Manager Roberto Rios went above and beyond to make sure my car was at its top peak of performance during the service process. My car is now running like new again. Very honest, trustworthy and reliable place! Go check them out.
Thomas Pruitt
5 months ago
If you re in need of new tires or need your car serviced or repaired I highly recommend the Big 5 on Tyler St. in Longview. They are under new management and making big changes. I went in for a tire repair and the tech actually used a torque wrench to tighten the lug nuts when replacing the wheel instead of an air impact wrench. That is the first time I ve ever seen someone actually put the wheel on any vehicle to the actual torque specifications. Super happy customer here.
Daniel Vaughn
a month ago
I came in at 7am 11/11/23, Mr Sergio welcomed me with a great attitude ready to help me repair my truck with a deadline of 130pm, we discussed the problems i was having with my work truck and Mr William the mechanic did a thorough inspection of my truck and found out everything we needed to know. We made a decsion to repair the steering, suspension, and u bolts. Sergio found me the best parts for the job while i made friends with Mr Will. I returned from lunch to meet Mrs Caitlyn who was also very helpful with a great attitude. I was very happy with the work and customer service provided, i will be visiting this location again. Thank you very much guys and gal.11/26/23I brought my truck back to Big 5 on Tyler St and they exceeded my expectations again, working long hours and doing quality work. ordering the right parts and installing them with some extra fabrication to make them work properly. Mr William did a great job and went the extra mile to get me back on the road. im very happy with the results and appreciate the hard work and great customer service all around. Thank you again.Jan 2024I was having issues with my wifes 2012 Honda Odssey the timing needed to be done badly as is recommended at this mileage, and it had a steering pump leak. A new project for Sergio and Will with no issues and they did an awesome job and returned my vehicle in great working order.February 2024Recently visited Big 5 to haveMy wifes van needed rear pads and rotors and a small oil leak repaired. Sergio and Will did a great job, as i have come to expect from the Tyler St location.March 1Thank you again Mr Will did an awesome, thorough mechanic job on my FICM, Wiring, Turbo, and exhaust repairs. Mr Sergio and Mr Roberto are very Respectful, Friendly, and Curtious. Thanks again guys!
Meredith May
5 months ago
I had the tire indicator come on due to low temps. This has happened before, so off to the gas station I went to add air. I m not sure what went wrong (I ve done this a million times), but I couldn t get the air in. Plus it was cold and raining, so I was just getting more and more frustrated. A friend recommended Big 5, so I went there, where they got me squared away in less than five minutes without any issues. And they checked to make sure it really was me fighting the air machine and not a slow leak. Fantastic service!
James Grinnell
4 months ago
Big 5 tire and auto is a friendly and proffessional repair shop. The folks that work there went out of thier way to help me out when i was traveling thru longview tx. I would recumend using them if you are a resident or some one just passing thru if you need a repair done to your vehicle.
Leisa Graefe
4 months ago
Sergio was sweetest guy he got me in for tire rotation just right after I pulled in and even cleaned my tires! Thanks Sergio!
sasha knight
10 months ago
Danny was amazing!! We were headed to Florida from Dallas and got a nail stuck in the tire. 6:30am we pulled into his lot and waited until they opened. He was able to give us a tire with no charge. What a blessing, and we will most definitely be back for more service!
Veronica Chandler
4 months ago
Sergio is the best he is always friendly and takes care of any vehicle that I bring in. Sergio deserves a big raise
Joseph Jones
7 months ago
Just want to say how great of an experience I had on Aug 19th at Big 5 .The manager there was like a super hero in my time of distress Danny really came to my rescue I really appreciate good service and that'swhat I experienced there I recommend that locations on W Tyler st and I will taking all my business there thank you again Sir.
LaShanna Wright
a year ago
Great service!! I will definitely recommend. If you need tires they will get you in and out. Thank you so much for everything! I found me a new place for my car needs and walking distance to my job
DAVID MOODY
2 years ago
Great team fast work reliable an just honest people im still in California in the truck they fixed
James Blakeney
3 years ago
These guys are very good they got me in and out fast made sure my truck was as at its 100% performance they did my water pump line and tighten barrens and topped off all fluids and did it for a great price. Thank y all South Carolina boy showing love to y all at big 5 tire in Longview tx off Tyler street. I definitely approve the 5 star. Thanks fellas
Leslie Galloway
6 months ago
Very kind and didn t charge to repair my flat tire.
Jamie Warren
5 years ago
I got really great friendly service after a really bad afternoon! He didn't even want to charge me anything for plugging my tire after being so kind and patient with me and my difficult spare set up.
Kay J.
6 years ago
Mr. Godfrey is a God sent. He is always nice and informative about your vehicle. Plus he remembers who you are when you come in. He is a true blessing. And on top of all this, he will send reminders about getting your vehicle serviced.
Matt Deadman Green
6 years ago
I didn't have a tire balancing machine, so after they installed my new tires, I asked if they were balanced because my truck was vibrating. They told me of course they balanced my tires, but now that I have a new job at a shop, I mounted the tires on the tire balancing machine there only to find that all 4 tires were completely unbalanced.
Thomas Hearrell
6 years ago
Great bunch of guys always ready to help, I've never been charged for fixing flats or getting my tires aired up. They are a full service garage and tire shop. Thanks for your help.
Trisha Janicek
6 years ago
On my way to Florida for vacation and I bent a wheel on my Nissan Altima when I hit a pot hole. Big 5 didn't have a replacement on hand, they would have to order one. They managed to find an old Mustang wheel which was hidious but they gave it to me free of charge and I made it to Florida safely! Thanks guys!!!
Terra Owens
5 years ago
These men went out of the way to help us as se were stranded with blown tire. Very nice and awesome. Will def use them for tire needs.
Jeff L.
9 years ago
Had them do my brakes. Very friendly staff and fast. They were competitive with 3 other places I called.
Cris Hudson
4 years ago
Got my oil changed, car worked on. Good People, Good place. Reasonable prices. In and Out!@
Dena Hastings
5 years ago
They will take great care of you and your car.Happy to do business with them!
April Dawson
7 years ago
Staff is wonderful, very helpful and truly care about the customer as a person. Godfrey is top notch.
Karen Genisio
4 years ago
They gave us a real good rate for 4 used tires and a oil change.
Steve Botschon
5 years ago
Great customer service! Would highly recommend them to anyone needing tire services.
Trader Vics
3 years ago
Very nice staff, no waiting time, good prices.!! Only recommendable !!
Renee Belgard
4 months ago
Great staff!
donna sikes
5 years ago
Stay away from the tyler st as long as Israel is there. But loop is great group of people.
Sarah Neeley
2 years ago
Very wonderful place. Very friendly and fantastic costumer service.