Kramer AutoPlex

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Latisha Overstreet
a week ago
Alyssa was definitely amazing. I have been turned down several times at different dealerships. Well let s just say that Alyssa and her team made it possible when I was just about ready to give up on looking for a better vehicle. I definitely recommend Kramer to everyone I know that is looking for a great vehicle. Thank you all so much for y all s hard work and dedication to your customers. I am 100% satisfied.

  James Henry
4 months ago
I have obtained an experience to never forget. Christie McGaha showed me many trucks and had my wife and I compare them together. We started off with a GMC Sierra and ended up with a Dodge Limited 1500 4x4. The Manager was very helpful and helped in every way possible to ensure we was satisfied with the purchase. Thank you Christie McGaha for your time and consideration in helping us find a great truck. I am getting positive feedback upon my purchase. You have stayed over your time off to get us in a vehicle of our choosing. Kramer will work with you upon your needs and ensure customers are more than satisfied.

  Cynthia Taylor
a month ago
Had my vehicle in for battery replacement at Kramer Chevrolet had to take it back 4 times never ran right after that, took to another dealership they fixed a wiring issue after I told them it was the problem. Runs like new now, bad diagnosis said was transmission ,they kept charging me and never fixed it .LOST MY BUSINESS

  Quinteria McGowen
2 months ago
I went looking for a used vehicle, just looking around, wasn't really expecting to be able to get one. Tye helped me out and put me in a better vehicle than I would have ever expected. He was very friendly and explained everything to me by breaking it down in every aspect. If I forgot anything or even needed air he was there. It was the best experience I've had buying a vehicle. Thanks for everything Tye

  Sharon Russell
4 months ago
My ancient 2003 S-10 has had excellent service on multiple visits as Premier and now as Kramer with the same hometown attitude and service. Even when accidents happen at the shop, you guys take care of it quickly. Thank you Ted and all your people for your excellent help. Have a safe Thanksgiving.

  Jerry Salerno
7 months ago
I took my fathers vehicle to the service department at the Jeep store as he had a very complicated issue with his infotainment/speaker system that a few other dealers could not diagnose correctly in the Houston market. The owner Chuck, put me in touch with Derrick in service who had his team figure out the issue and order the correct parts. We brought the Jeep back when the parts were in and we could not be more happy with the level of service from everyone we encountered. Don't hesitate to make the short drive to go see them if you are out of the area. Customer services actually still exists here.

  Cedric Dupont
6 months ago
I recently had the pleasure of purchasing a 2023 GMC Yukon XL Denali from Kramer Autoplex, and I couldn't be happier with the entire experience. From start to finish, it was an absolute delight and a true testament to what car buying should be like.First and foremost, what truly sets Kramer Autoplex apart is their commitment to customer satisfaction. Living in Austin, Texas, I had been on the hunt for the perfect Yukon XL Denali for quite some time. Unfortunately, the local dealerships in Austin were not only charging markups above MSRP but also lacked the personalized, customer-centric approach that I was looking for.Then, I discovered Kramer Autoplex in Livingston, Texas. Chuck Kramer and his team stood out immediately. Not only did they offer the GMC Yukon XL Denali at the manufacturer's suggested retail price (MSRP), but they went above and beyond by providing free delivery to Austin. This alone was a game-changer for me, as it eliminated the need to pay the exorbitant markups I had encountered elsewhere.The entire buying process was incredibly smooth and hassle-free. Chuck and his team were knowledgeable, friendly, and dedicated to ensuring that I got the exact Yukon XL Denali I wanted. They listened to my preferences and worked diligently to find the right vehicle for me, making sure it had all the features and options I desired.What truly stood out was the level of transparency and integrity at Kramer Autoplex. There were no hidden fees, no surprises, and no high-pressure sales tactics. Chuck and his team were upfront about all the details, making the buying process not only enjoyable but also stress-free.The free delivery service was the icing on the cake. The fact that they were willing to deliver the vehicle from Livingston to Austin at no additional cost demonstrated their commitment to going the extra mile for their customers. It saved me time and money and was a truly convenient experience.In conclusion, I can't recommend Kramer Autoplex enough for your car-buying needs, especially if you're in the market for a GMC Yukon XL Denali. Their commitment to selling vehicles at MSRP and providing free delivery is a breath of fresh air in an industry filled with markups and hidden costs. Chuck Kramer and his team have redefined the car buying experience, and I'm grateful to have found them. Thank you, Kramer Autoplex, for making my car buying experience truly delightful and frictionless!

  Kenny Bland
7 months ago
Update:An owner contacted us and made an attempt to make things right. Which they did. My vehicle was recoated and detailed while a representative from the coating company was overseeing the application. Amber and the gm are as nice as can be and oversaw the operation and met us at the door from drop off to pick up. They reached out to make things right which is appreciated. Some of the fees were a flaw that we needed to ask about but didn t and is now handled.ask for Amber or Ronny. They will get everything right. If you deal with Rob, well don t he s a d***.Original:Do not buy a used vehicle from this place! They hit you with a nonnegotiable 1600$ fee for LoJack and ceramic protection. Every vehicle has satellite location now days so you don t need a LoJack. The ceramic coating is poorly applied. There was bugs on the car when I bought it and after it got detailed and coated. Sales tactics are high and the sales manager was extremely rude. Finance sold a service plan we did not know about and tacked it on to the total cost of vehicle. Not to mention we were told extended warranty was included in the sales price. That was not the case as 5000 dollars was added on to the sales price during signing of financial papers total they got about 7000 dollars of up sell and sneaky charges

  Mitchell McGhee
8 months ago
My recent experience with the Kramer Chevrolet Service Department left me thoroughly impressed and satisfied. From the moment I arrived with my vehicle, I was met with professionalism and a genuine commitment to ensuring my car's issues were promptly addressed.The service technicians at Kramer Chevrolet demonstrated their expertise by quickly diagnosing the problems with my vehicle. Their keen attention to detail and proficiency in identifying issues set them apart from other service departments I've encountered. It was evident that they take great pride in their work, ensuring every aspect of my car's health was thoroughly checked.Furthermore, the speed at which they located the problems and ordered the necessary parts was nothing short of remarkable. They efficiently coordinated the entire process, minimizing any inconvenience on my end. I was amazed at how swiftly they managed to source the parts, which helped expedite the repair process significantly.A standout feature of my experience was the exceptional customer service provided by Teresa Stevenson, the epitome of excellence in this department. She greeted me with a warm smile and took the time to listen attentively to my concerns. Throughout the entire process, Teresa made me feel like I was the dealership's most valued customer, assuring me that my needs were at the top of their priority list.Teresa's knowledge and willingness to go above and beyond to ensure my complete satisfaction were truly commendable. She kept me informed about the progress of the repairs, provided accurate time estimates, and promptly addressed any questions or inquiries I had.The attention to detail and genuine care exhibited by Teresa and the entire Kramer Chevrolet Service Department made a lasting impression. The team's dedication to providing top-notch customer service, along with their efficient handling of repairs, reflects the dealership's commitment to excellence.In conclusion, I wholeheartedly recommend the Kramer Chevrolet Service Department to anyone in need of vehicle repairs or maintenance. Their swift problem-solving skills, efficient parts ordering process, and above all, Teresa Stevenson's outstanding customer service, make them stand out as a shining example of how a service department should operate. I am grateful for the positive experience, and I have complete confidence that Kramer Chevrolet will continue to deliver exceptional service to all its valued customers.Thanks Again,Mitchell McGhee

  Dpa Business
11 months ago
We found the particular model and trim we wanted through their online inventory, which unlike many other dealers is very accurate. Mike Johnson was our sales contact person and was thoroughly professional and also personable. We were very pleased with the entire process, from test drive to signing on the dotted line; all very easy going and straightforward. We will definitely keep this dealer in mind for future purchases.

  Mark Smith
8 months ago
If you re looking for a no hassle quality experience to take the stress out of your next vehicle transaction . Go see Mike Johnson . I would recommend him to my friends & family in a minute. Very Happy with the deal I made on a Certified Pre Owned Silverado with only 20,000 miles on it . Everyone that sees it tells me what an awesome truck it is . It s as close as you ll get to brand new without the high price

  shaun sellers
6 months ago
Bought a gmc AT4 3 MONTHS ago and they still wont send paper work to my county tax collector so i can get my tags !!! So now i will be hit with a 20% late fee ! The finance person Jody even return my call ,salesman mike keeps saying it s in the mail . Guess because i am out of state they don t care. Now i have to spend money on attorney just to get my tags !!??

  Dustin Galindo
10 months ago
Recently purchased a vehicle from here and had a great experience. Mike was very helpful and very on top of everything to get the buying process out the way and me on my way home in a new truck. I ll continue to purchase vehicles from Kramer AutoPlex.

  Richard Bolton
9 months ago
Kramer autoplex has stuck me with the bill for a warranty issue and a service contract issue.First one was about a year ago. We were out to town and I had pulled the 36 ft camper with me. The diesel engine burns a lot of DEF when towing. I was adding DEF to the truck and my wife said something is pouring all over the ground. I crawled under the truck and saw that my DEF line was leaking and had a whole in it. I took it to a dealership while out of town and they said it would be 3 days before they could fix the truck. They said I could cut the line and put a tube in it and use clamps for a makeshift fix.When I returned to Livingston Tx I took my trucks to then Premier Autoplex and they said it wasn t covered under warranty. I later received and email from service writer saying it was after I paid approx 600 out of pocket for the expense. I went the premier autoplex and spoke to service manager who said he would help me. 3 months later I went back and he said the hose has been damaged and they would warranty it. I had to do a makeshift repair just to add DEF to the truck to get home.Second incident, took truck in to have oil changed. I have 6 years free oil changes. They told me since I didn t buy the truck there that I would have to pay the additional cost of oil change which was 110.00. I called the dealership where I purchased the truck and they said they honor all service contracts whether it s theirs or another dealership. Kramer Autoplex ought to be ashamed of themselves for not offering the same courtesy.

  Cari Morgan
10 months ago
If your looking to purchase a vehicle go see Mike Johnson. He greeted me and went straight to work! He was able to get a truck within my nephews budget and paperwork completed in the hour! Most importantly he's down to earth, caring, and HONEST! #shoplocal

  Keith Livingston
5 months ago
Just bought a truck Saturday, had an issue with my wipers. Called Christie, brought it in, Bart got it right in and Chad had me fixed up within 20 minutes!!!!!!

  Regina Baker
3 weeks ago
Excellent service and friendly, helpful staff. Pleasure doing business with Bart and Amberly!

  Donna Cox
6 months ago
Chris in the service department and Brad in the parts department were super friendly and very helpful today. Great guys.

  Michael Perdue jr
6 months ago
They got my jeep in and out in good time. Thank you for the great service

  Yolanda O'Meara
a month ago
The service was great and so was Bart and Amberly

  Chester York
6 months ago
Excellent service and great employee's

  Lorenzo Tenorio
8 months ago
Good serviceBuen servicio