O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jamie Lowder
2 weeks ago
They always laugh at my jokes...

  Shane Bass
2 months ago
Boo non helpfull 1 is to many stars. They need to tear this place down and put in a mcdonald's.

  Stacy Murley
a year ago
Wow. All I can say. I went to pick up a prepaid online order. Waited for 15 min while another customer who called into the store was helped> who called after I was already there for a few minutes. Not a super huge deal but someone needs some instruction on customer service. Her name is Cee. Then after that asked me for my ID, could be store practice- but nothing in my email or on the website that I saw- but irritated me to go back to my car and get it. The worst part was that neither employee even offered to help with install. Don't think I will be back unless I'm desperate. Some people just do not care about customer service. And this is supposed to be the professional people place.... (slogan).

  Matthew Hunter
a month ago
Always knowledgeable staff and friendly faces.

  Aaron H
a year ago
First of all, I really enjoy going to O'Reilly auto. But this time, it was just not good. Apparently, they do price matching, but if it's too much of a difference, they won't do it....I wonder if they get the concept of price matching for the exact same product elsewhere. I also called another store (Royse City) and they don't price match oil at all now. I guess customers were seeing oil was cheaper at Walmart and asking for a price match to avoid another stop. How about if the price is better somewhere else for the exact same product, maybe just change your price altogether so you can sell stuff.

  Dave Kennedy
a year ago
Friendly folks who are great at helping. It's also handy that it's such a close location. I can run over and grab that needed part and be back in 30 minutes, so I don't lost much time when in the middle of a project.

  gonzalo villalpando
6 months ago
Got me the right part. I'm glad I brought the defective part. Gentleman at the counter went back after looking at my part and what he first brought out.

  Robert Sale
2 years ago
I am happy to say I'm very in pressed with the service I have had at this store. They are always respectful and all are very knowledgeable. I will be a loyal customer from now on.And on a side note I had the privilege of speaking with a employee named Sam. After helping me order a part, He asked me about my service in the military. I was happy to talk to him and I recomend that he should get a accolade for his professional additude and ability to locate a hard to find part for my car.

  Colton Stubblefield
2 years ago
Nothing bad with the guys that work there. They were cool but i just paid a $100 for a refurbished alternator for a gm 350 build im doing and the casing got put back on backwards, the brushes are pretty much done and the plastic slots for the brushes is broken. Thanks guys good quality work on just making it look pretty again.

  Lauren Warn
a year ago
Ordered oil for my truck online at 3pm. I got a reply saying it would be ready in an hour. Go up there at 4:15 only for Noah to tell me he hasn't even pulled the order yet. Then, after he printed the order, he didn't read quantities and didn't bring the correct number of quarts. There wasn't anyone else in the store shopping. I don't understand why this was too difficult

  Matt Do
a year ago
1 employee refused to check me out and i had to wait for another employee. He just stood around looking out the window after looking at me. I live 2 minutes away, will now go out of my way to autozone or walmart instead

  Marissa Bay
3 years ago
Alex was extremely helpful & even changed my battery out for me! It wasn t your typical under the hood battery - it was difficult and under my passenger seat! He did it in the cold weather & I greatly appreciate it!

  Alex Broyles
3 years ago
Went in, had a taillight overnighted (paid extra), the manager said he would call me the following morning when it arrived that I could swing by and they would assemble it as well. The following day, no one called so I stopped by to check and not one employee (there were 4) had a clue what I was talking about even after showing my receipt. One guy said he would call me sometime on Monday. That's terrible management and even worse customer service. People have things overnighted for a reason. Now, I have to wait 3 days before they can even tell me what's going on. Pitiful.

  Daivd Armstrong
a year ago
Been there twice, both times, best, knowledgable service I've received from any business since before COVID hit.

  Jerry Brundridge
3 months ago
Great selection and service.

  babs babs
a year ago
It's okay they had what I was looking for but you wait inline to long to check out and they have plenty of staff in there standing around

  Rachel Caldwell
4 years ago
I stopped in with my kiddos this afternoon, unsure of what light bulb I needed. I can t remember his name but a gentlemen helped me find what I needed and even replaced the bulb for me. Thanks again, we will be back! :)

  Great69 M
2 years ago
Great shop, didn't get 5 stars because I had to buy something( battery) needed it, just cost a good bit of money.

  joseph beiley
a year ago
I asked for over the phone payment they said they do have but don't provide it due to security of the costomer

  DeAnthony Jones
3 years ago
Paul and the crew members at this place is awesome but FOCUSED on the each problem with each costumer and very patient super generously concerned about helping me with my vehicle issues and I figured it out with this crew's help 78th st BOSS!

  John Seckman (Capt)
2 years ago
After going to half a dozen auto parts stores over the last month, what a relief to finally find someone who knows what they are talking about! Shoutout to Ron for helping me with my horn and going above and beyond.

  Scott coker
7 months ago
They will help you fix your car!

  Geoffrey Rainey
9 months ago
Easy in and easy out. Didn't have exactly what I wanted, but it'll make do.

  Brandon Thomas
2 years ago
I must say this O'Reilly's is by far the best one I have been to. Sam and Mrs. Bobbie were very patient and knowledgeable and very helpful.

  Leea White
2 years ago
Always has great employees.Pretty much can help you with anything on your car.

  Consult With William
3 years ago
Very helpful and cashier even bought my two-year-old son a die cast car that he was very excited about!

  William Sitzes
10 months ago
Always helpful and conveniently located for me.

  Shannon Culp
11 months ago
Great store with knowledgeable & helpful staff

  Julia Flowers
2 years ago
Picked up License plate lights so I didn't get a ticket. They where nice and quick.

  Keith Dial
3 years ago
It's funny when you call up there and they say they have the parts in stock you go up there and they don't have the parts in stock and this has happened to me more than one time my advice go to Farmersville they always have the parts you need