Tow Masters Towing & Recovery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kristen Giddens
4 months ago
Will made my son the happiest he s ever been in his 2 years of life Will was on time, professional & great with my son! He knew my son was excited about seeing the tow truck come get mommy s car, so Will called my son over & asked him if he wanted to do it! My son talked about the rest of the day & rewatched the video I took of him controlling the levers alllllll day long with a huge smile on his face. Honestly, the experience alone was worth the price of the tow! Give this man a raise!! Two thumbs up!!

  Jeff & Deb Lowery
5 months ago
Well, I would leave no stars but they don't give that option. We had to have a tow and Transit Pros sent Tow Masters to tow us back to town. After many issues over 4hours, and multiple tow trucks they were finally able to load the unit and transport it to their lot as it was now too late to take to the repair shop. There was damage to our rear mud flap and we sent pictures and videos to both companies and today Tow Masters called and said they determined that the damage was done prior to the tow even after the pics and videos. We are still trying to get a resolution but doubt that will happen without some type of attorney assistance.

  George Moore
3 months ago
Today I had to have my car towed. Will from Tow Masters came to get my vehicle. He was so knowledgeable, pleasant and professional. As a retired military paratrooper, I am used to being around professionals. This guy is awesome. He answered every question that I had effortlessly. The care that he took in getting my vehicle ready for tow was first class! It is great to see motivated and dedicated people do what they do. Great job Tow Masters! I will call you first from now on.

  Lou Leone
6 months ago
I needed a tow. Put in a service request and in less than 20 minutes Will showed up. If these guys were outlaw gunslingers they would be kings of the Wild West. Fastest pick up ever. Super friendly service. 10/10 would get towed again.

  Bryan Weber
4 months ago
Saw this on Clear Creek this morning , and I just thought damn . Still have 8 lug nuts but still a safety issue .

  Sonia Cruz
a year ago
First encounter with this company was horrendous. Not only the staff was unprofessional over the phone. I assume the owner Fallon Britt but they did not uphold to their policy and take fault that it was there mistake to wrongfully tow my vehicle. My parking sticker was displayed clearly on the dashboard. As I spoke with the employee Rickey Britt to retrieve my vehicle he was very contradicting. Stating that other vehicle owners display their parking sticker on the back window or license plate also, they use flash lights to locate the permit before towing . The owner stated that if the permit is visibly displayed that I would not have to pay . The employee denied my request to check before paying to ensure that it was visible and said we had to pay regardless. Let it be at mind it was a new car and fresh tinted windows with UV windshield tint. It is why the parking sticker was not on the windshield. Still the company owner and employee did not care to take that in account. Stated it was our fault for not letting them know a towing company that we tinted our windows .Service: Car towing

  Hayli McCormick
6 months ago
NATHAN WAS FANTASTIC! Best person I could have had in that situation! Extremely friendly! Opened the door for me, made sure I was in their truck safely before started loading my car! Then offered me an auto shop let me know everything they could possibly do at the auto shop! He let me rant and understood that my day wasn t going very well! Nathan made me feel so much better! 10/10 recommend! Best tow truck experience I could have asked for! So much appreciation for Nathan and this company!Service: Car towing

  Jhakailah Williamson
4 months ago
Great quick service by nathan from masters towing. He also let me ride with him to the shop he was a gentleman and was good company. Definitely would recommend.

  Navier Stokes
7 months ago
Fast response time and excellent customer service, specifically the tow driver, Will. Great communication, no issues with towing my vehicle. He went above and beyond when we got to the tire repair shop. Instead of just dropping the truck in the parking lot, he spoke with one of the repair technicians and was able to drop it straight into the bay. 10/10 recommend.Service: Car towing

  1botnet
6 months ago
Nathan and Will were fantastic! Their professionalism, efficiency, and friendly demeanor made a stressful situation much easier to handle. They arrived promptly, secured my vehicle expertly, and provided excellent service throughout. I highly recommend them and this company for anyone in need of towing assistance.Service: Car towingService: Car towing

  Cente Iman
5 months ago
If there s a will, there is a way! Will came within a timely manner to pick up my car and was such a great help to me all the way through! If it s possible I would recommend and request Will with Tow Masters Towing & Recover!Services: Battery service, Special vehicle towingServices: Battery service, Special vehicle towing

  Shawn Saidel
7 months ago
Just had my car towed from Cove to Killeen. I appreciate Jay, she was very skilled at her job and very down to earth. Did a perfect job, no issues and she helped me out tremendously by pushing my car all the way into my garage so I didn't have to push it by myself! Thanks again Jay, I appreciate your hard work!!

  Robert Baggott
5 months ago
Chris responded and had my truck picked up in less than an hour. Awesome communication and I would use them again if need.

  Dee Metra
4 months ago
I just have to give Will a shout out that man was friendly polite inspite of vehicle being towed for repairs he just made my morning and day great !

  queena cromwell
5 months ago
best experience yet, Will made my stressful situation so much better ! Very punctual, great communication, and overall an amazing guy . 10/10 for me !Service: Car towingService: Car towing

  Jeremy Rodriguez
3 weeks ago
These people stole my mother's car when she needed to use my bathroom and charged 300 hundred dollars to get it back and also called the cops on her for assault when there wasn't an assault

  Jasmine Clowney
7 months ago
I truly appreciate this company, but especially Will! My insurance company dispatch this company to tow my vehicle the said 45-75 mins. Will was there in 20. He had a Quick response time, informed me when he was on the way and once he arrived. He Handled my car with the upmost care as of it was his own. Will walked me through the steps of what happens beginning to end with my vehicle while he would be towing it. I appreciate him being patient and so very kind! Will definitely request him again if I ever need help!! THANK WILL!!!!!! Keep up the great work!Service: Car towing

  Adriannah Suiter
5 months ago
Will came very fast to help when our car wouldn t start and made sure we made it home safely :)Overall Will was just a very nice and polite guy!! 10/10Service: Car towingService: Car towing

  Kabrina Esposito
7 months ago
Had some vehicle troubles this morning that required a tow. William was the responding driver. William quickly made sure I was safe, comfortable and put my mind at ease. He was an absolute pleasure to work with. I would highly recommend him and Tow Masters towing and recovery for all towing needs.

  Jack Robertson
6 months ago
I cannot speak to this business as an emergency towing company, only as parking enforcement for my neighborhood.I am a resident of one of the neighborhoods this business contracts with to tow. I was away for about 35 days on military orders and returned to Killeen to a broken car. I spent a ton of time and money buying a new car and forgot to get it registered on a Friday night after a 12-hour work day, on the tail end of an already grueling week. In the dead of night my car was Towed.The next mornjng I had to pay for an uber out to their lot and call the business 7 times over the course of an hour to finally get someone on the phone. 1 hour later, someone showed to release my car for $300. The employees and owner did not give a damn about my extenuating circumstances and were rude in discussing the situation with me. I lost a total of $315 and 3.5 hours of my Saturday to recover my vehicle.Contractually speaking, I was in the wrong and should have immediately registered my new vehicle. But that doesn't excuse the COMPLETE lack of ethics or humanity displayed by this business. They take advantage of people and soldiers in already difficult situations, and make bank while doing it.

  Lizzie Bear
6 months ago
They towed the truck I used from my parents to move, they towed it at 3:35 in the MORNING, had the WORST attitudes and didn t have a proper system to take payments, another guy was in there that just bought a new car that didn t have time to get a new sticker to put on his new car and also towed his new car! They don t give warning stickers they just tow, they have contracts with Twin Creek, Summers Glenn, Stone Hill, and another one I can t remember. PLEASE BE CAREFUL IF YOU LIVE AT THESE COMPLEXES!!!!

  Pietro Rotondi
3 months ago
My Mitsubishi Montero was towed by J this morning, she did an excellent job and was very polite.

  Bryan Matye
6 months ago
Let me start by sharing I work graveyard shift so I was eager to get to sleep but needed to get my car towed back to the shop for warranty work to be done went thru my insurance company's automated system an was given a window of 75 to 135 minutes for arrival of the truck WILL showed up in 25 minutes all I can say is AWESOME

  Vinichi
2 months ago
Very unprofessional people told me they booked my appointment and didn't even show up I will never do business with these people again

  Sara Niederriter
7 months ago
Will was friendly, timely, and overall excellent. Got my busted Cruze where it needed to be even though it was Labor day! 10/10 would get towed by Will again.

  Smalls
5 months ago
Will did a great job. Quick fast and very professional. Definitely saved me alot of time

  Leota Haupricht
7 months ago
Mr. Will Hoover of Tow Master's is prompt, friendly, helpful & very excellent experienced with his job . I appreciate him very much for relocating my Ram to place of repair . Total reccomend him to other's .Service: Car towingService: Car towing

  Suzie Q
6 months ago
I highly recommend this company. Chris was so patient & helpful getting our truck towed home. Thank you so much Chris for all your help!

  Avery Perry
a year ago
My Insurance recommended Tow Masters after an accident we had on a busy highway headed to Waco. We expected to wait at least a couple hours for someone to come. Will was awesome and got to us quickly. He knew what he was doing and gave us some peace of mind about our truck. They re highly professional, knowledgeable, punctual, and kind. I ll always use Tow masters from now on. Definitely worth it. Thanks y all!Service: Car towing

  ZAY TOVEN
6 months ago
Had a good experience with the driver Jey who took very good care of my car getting it safely to its destination I highly appreciated it!Service: Car towingService: Car towing