ServiceMax

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  R B
2 months ago
Update: They didn t tighten up my drivers front lug nuts and broke off two wheel studs, RR lug nut missing also. almost cause me to crash going home.Updated: I didn t see an oil change sticker in the window so that got my suspicion going. Checked the oil and it was super dark brown, I checked the filter and it was the same filter that the previous company used because they date the filter when it s changed. Wow serious issues at this place! Paid good money for a fake oil change apparently.Not a good experience, took almost 5 weeks to get an oil change, tire rotation, and replace a part (seal) that was in stock. They didn t bother to take care of the recalls as I requested. They disconnected my dash cam and now something pops under the vehicle so whatever they didn t tighten I ll end up paying for later on - month worth vehicle payment on a 55k+ vehicle down the drain because it sat on their parking lot. Service floor manager asked how I would rate them and I explained why I wouldn t give them a good rating . He gave me the verbal response same as the copy and paste response as I will probably get here. Watch and see.Oh but enjoy the free burritos and coffee. SMH.

  Kayla Sullivan
2 months ago
I had my car towed here due to a bad solenoid and starter. Nobody likes car trouble or the price associated with it. Henry welcomed my husband and I with a positive attitude and smile. He was thorough and honest with us. The gentleman who worked on our car sent us a video detailing the problem and showing the what's and why's of it all. Despite how many cars were ahead of us to be fixed both gentlemen checked in daily to update us. They disclosed when the parts were ordered, arrived, installed, and even when the insurance and warranty companies approved and the bill was ready to settle. Best $295 dollars I have ever spent plus they fixed my airbag sensor for me.They also have a free shuttle service that dropped us off at home and picked us up when our car was set to go.I hands down will return to this place without hesitation. They treat you like family and have an amazing staff.

  Gabriel Ramon
a week ago
If I could rate this place any lower, I would. They called yesterday to confirm my appointment for today just to find out it was canceled via email this morning. No call or text like they normally do so I Showed up at my appointment time and they said I didn t have an appointment at all, the person helping me also told me they no longer honer a warranty I bought through Hyundai dealership right by them and have been going to them for my oil changes since I got the car. It only pays for half of the service even though the whole service is supposed to be paid for. This is just one of many horrific experiences I ve had here. Now that they no longer honer my warranty, I will never be coming back here and would advise anyone to stay away from them working on your car. It took them almost 3months to get me my car back while waiting for them to fix my backup camera and it still doesn t function right.

  Mary Dunaway
a month ago
I went into Service Max to have a recall on my Ford Explorer repaired. I was told by the service tech that Ford had contacted all dealerships and unless the vehicle was making a grinding noise, the repair was not needed. I came home and called Ford Headquarters and was told that i ABSOLUTELY needed the repair completed. It s so shameful that integrity is absent from so many service providers.

  Beth Workman
3 weeks ago
Dropped my car off the end of January. It took 5 and half weeks for them to replace a fuel pump and a couple of plug and play modules. Would go a week or so without hearing a word as (Courtney) apparently is always out of the office and claims to have over 40 clients. Well we get the car home and it dies on us in the middle of the road. Took it straight back had to wait on them to give us a ride back home. Turns out it was a faulty part, and it's now been sitting there for almost two weeks. The part was supposed to be in Friday. I finally had to call back this week and turns out they had to order another part. The service advisor never bothered to let us know that it would be another 4 days before that part came in. We're supposed to get updates, but it's like pulling teeth to get the woman to send a simple text message with major updates, and then she gets defensive when we call and have to talk to someone else. They were really quick to get that $3,000 from the warranty company for the repairs though.

  Raul Rodriguez
4 months ago
Don t bother making an appointment. They are not appointments. Dropped my off for a schedule appointment at 1030 and was advised they may not be able to look at it. So appointments are not that. They told me could be here overnight. Some people don t have the luxury of not having a vehicle for the day. No loaner to give or offer. Service advisor did tell me from the beginning. The vehicle was dropped off at 1030 in the morning and picked up at 6. All they had to do was look and verify a part serial number to determine if the recall affected the vehicle. It needed to be put on a lift. That did not happen. 7.5, seriously. This is poor management of resources. Either taking on too much work or not enough techs. Either way the customer suffers. I was doing this for my 77 year old mom while I was in town. I won t be back for a year maybe longer. I set up the appointment a month ago. This is truly a horrible customer service and lack of professionalism.

  Jaszmine Olivares
a month ago
Had my car serviced today for a tire rotation and oil change. I was told it would be free this time and was recommended a wheel alignment. Since I was under the impression that the oil change and tire rotation was going to be free I went ahead with the recommendation. My advisor (Micaela) let me know there was an issue with my coverage and that i would have to pay this time which was fine. I told her not to do the wheel alignment anymore and she responded that "the wheel alignment and oil change were done at the same time" She then let's me know that my name was taken off as the owner of MY vehicle and someone else was added. Thanks to Cathy in Cali who used my warranty because of THEIR mistake I was left with a $350 bill. This also happened to someone who currently WORKS there. Now I'm left with trying to get a refund from Hyundai.

  christopher sanchez
2 months ago
Never going back to the service company again or recommend others to conduct business with them. Just early this week I had a maintenance service package which included a tire rotation and other inspections. I have been service max a few time prior and wondered why I was done just in an hour for the same service I have done before that took 2 hours. Long story short I had chalked marked my tires to ensure they are being rotated and well the technician never did and which I paid for the service . Who knows what else they are doing that s part of your service you are paying for. I would have figured the service rep Henry would have offered some type of discount or credit but nope, must be normal. Their mechanics techs are frauding their paper work and not doing the job from what I m seeing. Zero stars and do not recommend this company.

  Lucy Ruemmely
a week ago
Hmmm! Drop of my care on the 2 April in the morning. It s Friday the 5 April and still waiting!When I called my adviser told me I m sorry your vehicle hasn t been checked yet I told the young lady I was told 48 hrs maybe 72 hrs Ans some one will call me.. and when you call the manager office Mr. Joe is never in the office.. I thought when they were Automax is was bad but now is worst!

  Rosa Safford
2 months ago
My first time here and the lack of communication is really infuriating. I made my drop off appointment for 7:30, so I could be at work by 8, was told that shouldn't be an issue, my work is less than 10 minutes (2.2 miles to be exact) from here. I also asked the service advisor how quick the shuttle would be and he said "it should be here shortly" I have now been waiting over an hour for a shuttle. Had they been upfront I could have arranged for another way to work, ir scheduled for a different day Now I am over an hour late for my job, and still waiting for a shuttle!!

  _
2 months ago
Same as what everyone else is saying. They really struggle to do basic tasks. It took me 40 minutes to pick up my vehicle after they called and let me know it was ready.They messed up twice on the inspection too. I'm not going to trust them for repairs when they failed to notice my low tire pressure and rear light being out.They told me my vehicle wasn't eligible for a loaner vehicle to be issued. More excuses.

  C B1989
a month ago
I ve got a 2019 F150 that had transmission issues pop up. Dealer in Temple couldn t get me in for WEEKS, so I called Killeen Ford/Automax. They got me in the next day(Saturday). My service advisor Danielle was fantastic. Understandably they didn t get around to diagnosing it until that following Tuesday, normal and no big deal, sure enough it was the failure I had researched about. Danielle promptly called me and let me know the diagnosis and they got in touch with my extended warranty. Through the whole process of dealing with the extended warranty(what a hassle it always is) the Ford service manager Lennon kept in touch with me and helped out when it came to fighting with the warranty folks. In the end the warranty covered it and Automax got the parts quickly, and the truck fixed in a timely manner. They even delivered it to my house in Temple free of charge. That made my life way easier and was a nice added bonus. I wouldn t hesitate to use them again.

  cisco -716
2 months ago
Completely unprofessional serviceI brought my car on 29FEB24 at 0800 in for a schedule appointment to perform a dionostic test, which I was briefed would take 3 days to complete. On the 3rd day at 1600 I called to see if there was any status update because no one contacted me. I informed them that I need to know what is going on because base on the information provided to me I only bought my rental for 3 days. I was told I would receive a call back. Again I called on the 3rd day at 1730 was was told that I would receive a call back. Which never happened. So today 01FEB24 i returned my rental, was shuttled to their location and still was not provided any information about the status of my car. I sat in the lobby for 4 hours before returning to work via Urber. At 1630 today I called again to find out what was going on and got the same answer, only this time I got the managers number. It wasn't until 20min before they close did they call me to tell me what they have found. Then tried to tell me to fix it would cost me somewhere North of 3 grand. Tomorrow morning at 0730 I will be talking to Mr. Lennon the service manager . To inform him about the poor and underperforming service he manages.

  Tom Zhuang
2 months ago
Went there for a Recall service for my Hyundai Santa Fe this Monday. Scott helped me and he did a really good job solving the problem. He is also very nice to me. I am very happy with my experience there.

  Killeena Savola
4 months ago
I had an appointment and sat there for over 30 mins and watched other people be helped even other people who came after I did got helped before me. I advised why I was there as there was a wiring issue effecting my SRS the service writer said they would have to keep it for 3-4 days. I asked if they had a loaner as that is my only car and I have kids to get to school, since it will take them days to look at my car (run a diagnostic check only) $195, she said no since I m over the 36000 mile and no warranty on my car they couldn t help me. I was taken back by the price, the fact they wanted to keep my car for days and not accommodate in any way. I advised her I ll take my business else where. I had my car checked and fixed next day at a different location that had way better service with no diagnostic fee. They didn t even have my car for 24 hrs.

  Michael Herod
a month ago
They never call you back and keep your vehicle way longer than needed. I ll never buy another car or warranty here again. Buying the car is easy getting service or repairs is the worse.

  Matthew Quick
2 months ago
Killeen certified and Service Max better watch out for the legality of what they've been doing to me. Refusing to fix a car under warranty until the warranty was over and never having logged my visits into their system. This place has gone above and beyond to not help me and to take my money. I have diamond level protection on my vehicle but they've been refusing to do the work that should've been done the day i bought the car from the dealership. Service mac has the power to fix the problem and make things right but they've pushed me to go talk to the GM of Killeen certified because he also has the power to make things right apparently, or so I was informed by the crew working at service max. I put my number on the GM 's desk a week ago with no call (I've been coming up there every couple weeks since October, but they only have a record of me being there from November to present.. ) if i have to lawyer up and get the news involved then i will. If you're the GM of either of these businesses i suggest that you reach out and make things right before this gets traction. I will not stop until the world knows about this horrible experience.

  Mike Tenorio
2 weeks ago
Mr. Borja always check on me while my car was being worked on. and letting me know when my car will be done. He also showed us the lounge area if we wanted to eat. Thanks Mr. Borja for making us feel like home.

  Amanda Buford
7 months ago
Where to start ? They don't answer the phone anymore and how could they with no employees in the reception area. Literally no one here. Oil change took way longer than expected for a appointment. Wish I never had the unfortunate set of circumstances to ask them for anything.

  Alexander Bigred
3 years ago
Very nice place . Awesome customer lounge with complementary drinks theater seating and eating area. Staff was extremely friendly and the location was very clean. The only negative was it took two hours for an oil change but I m not going to discount a star because they are extremely busy due to the professionalism and the awesome customer service

  T. Dallas
a year ago
I was hesitant to give them the 5 stars BUT I can't rate today's experience from previous issues. They earned each star. There was a young man walking around in a nice Champion pullover that ensured I was greeted. Before going any further, I didn't have an appointment. I was due an oil change and chose to do the Express Service. Don't get me wrong, I waited but it was no longer than a wait with an appointment (you do the math) . Karima was my tech and she was the 5th star. I've always thought that the amenities in this establishment were top-notch but the customer service was below par. Today... Karima (and Mr. Unknown) closed the loop. Kudos to them!

  Tim Gibson
3 months ago
They put the wrong oil drain plug in my car and stripped it, then tried to charge me to fix their mistake. They also never filled up the tires as requested and don t do the multipoint inspection, they just rush and cut corners. Anywhere else is better, if they can t do the simple things right imagine what else they mess up. They also overcharge on all services.

  Anita Swan
5 months ago
If I could give it zero stars I would. I scheduled an appointment to have my windshield wipers looked at. When I arrived the service technician came out and told me my vehicle would not get looked at until Monday and there aren t any loaners available. I asked what if I brought it on Monday. Today is Wednesday, so basically my vehicle would sit at this establishment for a week before even getting looked at. He said it wouldn t be looked at for a few days even if I brought it on Monday. Then I asked what was the point of making an appointment. He replied the point of the appointment was to talk to me. In my eyes my entire time was wasted. You could have told me that on the phone. There was no need for me to take time out of my day to drive here for a scheduled appointment only to be told my vehicle will not be looked at. I would have rather the appointment be scheduled a week out because that s what they have available than to have me down here wasting my time knowing damn well my vehicle will sit for six days. Absolutely and utterly disappointed in the lack of quality of customer service.

  Patrick Rowan
8 months ago
The overall experience at the establishment was satisfactory. They provided amenities such as a movie theater, breakfast burritos, coffee, soda, water, snacks, and ample seating for waiting. In terms of maintenance, the service was on par with what other places can offer. However, there were some areas for improvement. The oil change and tire rotation took an unexpectedly long time - a duration of 4 hours, which should have ideally taken about an hour. This delay is especially frustrating when customers have scheduled appointments. It would be beneficial for the establishment to reduce their workload so that customers do not have to wait for hours for a simple oil change. Additionally, walk-in customers should not be served before those with appointments; priority should be given to scheduled appointments. Overworking employees by scheduling too many jobs is not ideal and should be addressed. Moreover, the pricing at this establishment is quite high, particularly for an oil change and tire rotation service which costs $150. It is unreasonable for such a routine service to be so expensive. Furthermore, it is inconvenient that pricing information is not provided to customers over the phone. When asked about the cost of a service, customers should be given a straightforward answer. This way, they can make an informed decision before scheduling an appointment.

  Diamond Tripolites
2 years ago
Came in to arrange for service. Currently standing at front desk on my phone for going on 15 minutes, ignored by several employees who avoid eye contact or outright pretend not to see me. I stand out as the only ServiceMember in uniform in the room. Doesn't make me special, but makes me visible. Yet here I stand attempting to schedule an appointment on two Ford recalls ignored and not important. So "Service not listed" because "no service offered"

  Amber Ramos
3 months ago
I just got my oil changed there 4 days ago and my oil plug has fallen out AGAIN. The first time I got my oil changed there on my brand new car the oil plug came out then also. We had to fight with them just so they could fix my car the first time. Now it s a Sunday and they re closed and won t be open til Tuesday. How often does it happen within 18 months of my having my car and getting my oil changed here that the oil plug falls out twice????

  Melvin Ford
6 months ago
I've dealt with ServiceMax for the past six years and normally have excellent experiences. But my last service was the absolute worst. When I arrived, I told the Service Advisor (SA) that I had a new cabin filter that I purchased. He told me just to put it on the front passenger seat, and the technician would do the replacement. I also requested a front end alignment with "The Works" service package. When I retrieved my vehicle after being informed that the service was completed, I found the new cabin filter had been thrown on the floor in the back of my SUV. When I brought this to the attention of the Senior Service Advisor, Lennon, he immediately corrected the installation. Also, although the front end alignment was listed on the invoice, the SR Service Advisor, Lennon, checked and saw the alignment was never initiated. Additionally, the invoice listed that the tires were critical. I found out later that the tires needed to have air/nitrogen for appropriate pressurization. The Service Advisors are great but it appears the Service Technicians require additional training. Although Lennon has given me great service for the past three years, the Service Technicians make me skeptical that any work is being done.

  Dianne Wyers
7 months ago
This place is not the same any more. Work ethics suck. Sat for 45 min to get checked in, even though I had an appointment. Was told to stay in my car so since it s hot, I had to run my vehicle while I waited. Watched cars that came after me get checked in and watched employees play on their phone and goof around with each other. I ve been coming here since 2016. I will NEVER come here again.

  S.E. Isaac
6 months ago
Came here with my mother for an oil change appointment. Wasn't greeted right away, so we weren't sure what we needed to do.Once greeted things went smoother... until the end. My mother's car sat in the completed line for quite some time. The rep helping my mom was on break, and the other staff wouldn't help because that rep had been the one to check my mother in. That was frustrating a bit.**they had free drinks to include Starbucks coffee machine, and burritos**

  Robert Magonigal
6 months ago
As I read other reviews, I must say I agree that the service received at Services MAX has gone down hill since changing ownership. WHY MAKE AN APPOINTMENT when you still wait 3-4 hours just to get an oil change and tire rotation. I am sure this will be the last time I get my vehicle service done here. I will be sure to tell my friend that he owns Hyundai or Fords to go somewhere else. This is the third time this has happened, so I am done. The service writer was great, but the rest of the experience was horrible. The management sucks. By the way, I have purchased 6 new Hyundai vehicles from the original dealership, so I am well satisfied with the brand. You can bet on the chance I will ever buy here again.