Killeen Hyundai Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sandi Halstead-Bohac
6 days ago
When we purchased the car, the salesman talked us into the "wrap around package " which we were told this would cover ALL maintenance cost and services for a year, I came in for my 1st oil change (with an appointment at 7:30) and was told it would be about 45 mins. 1 1/2 hours later my car was done.I came back a few weeks later with an appointment again because my ture air pressure was telling me I had 3 tires below pressure.In the check in lane I was told it would be $125 diagnostic fee!!! We were told wrap around would cover that. VERY RUDE MAN, argued with me and asked if I had a husband, to have him check it, he should be able to put air in my tires. I made the appointment because I was concerned service did something to my tires during rotation. Came back for the next oil change, again with an appointment, and was told it would be again 1 1/2 hours.3 hours later they came and said I needed an alignment and it would be $200.I declined and after that is when they pulled my car in for the oil change. I saw this because of where I was sitting. 1 hour later my car was done. Total time there almost 4 hours. I came in today for my oil change with an appointment at 7:30, because I was told the early appointments were quicker.When I arrived at 7:15 there were several cars in line.A car pulled behind me and honked, I had 2 cars in front of me and had no where to go.The driver got out of the car came to my window and asked me to move so she could pull in. I explained I had no where to move because of the truck in front of me, and she said "I'll stand here and tell you how close you can get" I replied with I will pull up as close as I feel comfortable. She squeezed in behind me and went to the entrance. I found out when I was checking in she was an employee. I guess employees are more important than customers.While checking in I asked how long it would be and was told they could not give me a time because they did not know how long the cars before me would take. She also said that they had several employees that had not shown up for work.If customers have appointments for oil changes they should be done before customers who decide to have additional services done at the oil change.With poor customer service and the rude entitled attitude of employeesI will be looking for another Hyundai service center for my future needs.

  Alli Crofton
a month ago
I had a check engine light come on my Palisade. I called to make an appointment and gave them the code from the app. The soonest they could get me in was 10 days later. I arrive for my appointment to be told it could be another 10 to 14 days before a diagnostic could be run. I told them I thought that was the point of making an appointment to which they replied that my appointment was only to drop it off. I asked about a loaner but that can t be provided until they run the diagnostic. A week later they were able to run the diagnostic a d confirmed the repair was under warranty and the part was in stock. Two days later, I call for an update and the service people who answer the phone are unable to provide that. I have to wait for someone to call me back. What is the point of having a person answer the phone if they are unable to schedule a diagnostic appointment or give updates on a vehicle in service? I stopped bringing my car here for oil changes because that took 2 hours with an appointment. While I love my car, the lack of service here will cause me to look for a new car that is not a Hyundai in the near future.

  xoxo xoxo
2 weeks ago
The Service Department team at Automax Hyundai and Genesis of Killeen, especially Anya, have set the standard for excellent customer service, attention to detail, and following through with their commitment to get the job done. Although the purpose of my service visit was simple, I was short on time, traveling between cities, and needed my 2023 Hyundai Elantra serviced. Anya greeted me with a smile, walked me through the process of what they were going to do to service my vehicle, and ensured my service was completed ahead of schedule. Her follow through only solidified my commitment to the brand but also to their team, who cares about their customers and their experience beyond the point of sale. Thanks Anya...great job!

  Dave Amundson
a month ago
Great Job! Diagnosed and replaced the whole transmission in 3 weeks ,under warranty. All of the other dealers in the Austin area said 6 months before they could even look at it. Make sure to buy from someone who can service your new vehicle as well.

  John Kabanek
4 months ago
Was easy to make an appointment by phone and the service (oil change and overall inspection) I received was completed in a timely manner. Their waiting room is quite large and comfortable. Everyone I came in contact with was helpful and pleasant.I will definitely use their services as needed in the future.

  _
2 months ago
They took 40 minutes to give me my car back after the recall service was completed, and I didn't even owe money.These people can't find their butt with both hands. I have no confidence they can do any work competently.I drive a hyundai that's under recall and part of the lawsuit. The actual service center is at 3601 scott and white drive. I was given the wrong address, which was the hyundai sales side.I was told I would get an email confirmation of my appointment, which might have had the right address on it, but it never came. I double checked the spelling on my paperwork, so I know the email wasn't wrong.I did the night drop off and asked for only the anti-theft recall, but of course they tried to push other services, and fast talk me saying I had to sign. I refused and only signed for the recall. I got a text that my car was ready and said I was on my way to get it.The first clerk was on the phone so I had to wait. Then she said she had to ask someone else for my keys and that person was on the phone. Then that person said I needed to go to the other building. So I went over there and that person said she was with a customer and I had to wait.Then the clerk "accidently" gave the tech the wrong number for my keys, and she spent 10 minutes looking for my car with the wrong keys. I went looking for her in the "unauthorized parking lot" and I had to tell her she had the wrong keys. This other worker tried to threaten me for walking back there, and I told her to go get someone to help us instead of bossing me around.The tech with the wrong keys had to go talk to different people, in two different locations of the building in order to get my correct keys.I finally got it back. One tire was slightly low on air, and the check tire pressure light clearly was on on the dash. Did they fill it up? No. Also my real indicator light bulb is out. That wasn't mentioned in the paperwork either. So I'm really supposed to trust them for the $1847 in work they recommended?

  david g
a month ago
This place is a disaster. Be very wary of this Service Center and anything they tell you. I came and talked to a service person on a wednesday, who was actually very personable, and was told I could bring my Son's car in on the coming Friday to get his updates from the car manufacturer. I call that Friday morning to let them know that he is headed that way. I talked to a guy named Jeremy who informed me that his "Service Manager" named Joe had decided to not take anymore Hyundai services and it would'nt be till April until he could get the car in. Jeremy told me that the manager made this decision on the friday morning that my Son was coming in.Obviously, I will get a response from this company as to how sorry they are, and/or, how "busy" their service center is. However, I doubt they service anymore than any other dealership service center in the area.Thus, I think it might be time for some leadership changes at this dealership

  Ashley Wesley
2 months ago
Do NOT! I repeat DO NOT take your car here to get serviced. The customer service is horrific! Megan was in charge of our repair team and she could not be located. Mikayla is unprofessional alongside Cindy who was supposed to help fix the issue with the customer aspect to only continue the same behavior.Don t waste your time or money at this location. I wish we could select negative stars.

  Fidel Martinez
5 months ago
After coming to Hyunday in another city we're they mentioned they don't have appointments until 2 months later I called Killeen location and got me in immediately.Dis a quick fix and didn't work.Came back and my Santa Fe stayed for diagnostic call me next day that the vehicle need it a new transmission. In record time worked on the Santa Fe and now we are driving it. Thanks Scott, Joe, Irma and Sarah. Forgot to mentioned breakfast tacos and good coffee

  Adriana Ha
4 months ago
I scheduled an appointment for 9AM on a Wednesday for an oil change. I got a confirmation call the night before and confirmed that I would be there. I come in on a Wednesday morning at 8:30AM (30 min before my scheduled time) and they couldn't find my appointment slot even though I gave them all my info. Then it took 1.5 hours to get an oil change completed. This is why I made an appointment in the first place. The first time I came, it took 30 minutes for them to complete the oil change. What happened? It was difficult to wait this long with a 7 month old getting antsy and have no place for my baby to play. The only upside was that they provided complimentary breakfast tacos and snacks and coffee.

  Debb Webb
4 months ago
Brought my vehicle in for a recall and oil leak. Was taken care of by Megan. She got me a shuttle back home due to having to leave my car all day. When I returned to get my car it was all taken care of. Megan was very caring and professional. Great experience at the Hyundai service department. Thank you.

  Tom Zhuang
2 months ago
I went to Killeen Hyundai Service Center for the Recall service on my Hyundai Santa Fe. Scott helped me and got the job done. He is very nice and very professional. I am happy with my experience there.

  Kristina Benavides
4 months ago
I am honestly shocked I have to write this after all the years we have had service with Hyundai but this was beyond extreme dissatisfaction regarding the customer service experience at this service centerBut brace yourself here it goes:We had to get our vehicle towed to this location on 11/6/23, and during our initial conversation, we were incorrectly informed that the battery issue was not covered by warranty. But a few days later had to showcase that our vehicle warranty should cover the issue we had which they agreed and made that right. (Imagine if people don t know there warranty or stand there ground) we would have had to pay a chunk of money.After that correction and the provision of a loaner vehicle, we expected the repair to be completed by Tuesday of the week of Thanksgiving, dependent on the arrival of a necessary part. Unfortunately, two weeks later, we are now informed that the MCU (Main Control Unit) is not covered under warranty, contradicting our previous understanding.Adding to our dissatisfaction, we recently discovered that the service center proceeded with installing the part without obtaining our approval. This part, unbeknownst to us at the time, is now considered not covered under warranty, and there is an attempt to charge us $500, reduced from an initial amount of $900. This lack of transparency is unacceptable and now it feels like made a deal or too bad and too late because the job is done or we can unfix the issue for you per the manager Joe.By the way pull the calls on the recorded line where yall clearly state it s under warranty and yall were ordering the parts to fix the issue. If it was not covered under warranty then why did we get a loaner vehicle???Moreover, in addition to this the conversation today 12/1/23 with the manager, Joe, left me deeply troubled due to his inappropriate and chauvinistic comments about he sees it all the time regarding approvals in marriages and one or the other has to make an approval on the amounts being spent. I let him know my husband is working today hence the reason I was there and I don t need an amount approval nor does my husband since me and my husband are on the same page. Such conduct is both offensive and unprofessional. After his comment i immediately asked for the consumer complaint number and also shot them an email on this entire experience. He tried to have a debate I made it clear I was already upset and got the phone number and left quickly.

  Dana Rauscher
2 weeks ago
Killeen Hyundai service center went out of their way to ensure I received fast service and a loaner to get from Point A to B for important health appointments I can t say enough that Joe and Makayla were excellent.Will definitely be back.

  Craig Seanor
6 months ago
A perfect combination of friendliness and efficiency. My service advisor Scott met me at the car and did a quick inspection (including engine) just to make sure everything looked ok. Service took just about an hour (I was used to 2-4 hours with my old car/dealer). The waiting area is the best I ve ever encountered. I drive 70 miles to this dealership because the other Austin dealers were booked through November. It was worth the drive. I highly recommend Killeen Hyundai - and when you make your appointment ask for Scott!Services: Tire rotations, Vehicle Inspection, Oil change

  Perla Rodriguez
5 months ago
Wish I would have walked in it on these so called Top Notch days I see others commenting about. I made an appointment only to be told we don t know if the parts are here & you ll be here all day. Walked in on a separate day without appointment this time because it seemed pointless to make one. Then said my vehicle would be there the entire day for Recall parts to be switched out, the moment someone arrives to pick me up they say my cars almost ready after I had been sitting there for 3 hours already! After I left, they call me to ask me if there is a box of parts pertaining to a different vehicle in my car because the technician couldn t find the parts. After I had already went back inside and returned a part they had left connected in my vehicle when my vehicle was ready . This place has so much potential but they lack proper communication. If you re short staffed in the back the least you can do is communicate. Your shuttle service cannot only be for Killeen when there s other areas people live n since you don t offer loaner vehicles.

  Debra Walker
6 months ago
Anya was my rep when I got my software upgraded. She was professional and very pleasant and patient- she didn t seem rushed or irritated blaming it on not having her coffee yet because it was when they first opened. She contacted me after my service was finished and greeted me when I returned. She remember who I was and was still pleasant. Anya walked me out the door and ensured I got in by vehicle. I was very pleased with the customer service I received

  Lesley B
6 months ago
After waiting 3 weeks with no air conditioner on my brand new 2023 Hyundai I got an appointment with service when I arrive I got told they wouldn t even see my car and that I would have to leave it as it would be a few days. I asked if the car was left for a few days as this is my means of transportation I got told it was not his problem by the service manager I needed to figure out a rental they don t do that courtesy and that the car might be looked at after being left ALL day if not go to round rock they re 7-8 months out it s not his problem. I was getting frustrated and when I do I cry I told him that was unreasonable he said I will try to see your car but that s all we can do. Not to mention how he went straight to other coworkers to start laughing at me for being frustrated this is not how people should be treated. I don t know why people think they could just talk down or make fun of people when they re frustrated and then don t even help when stating it s not their problem you figure it out. I completely understand being busy and booked but to not even look and figure out what s wrong with the car so they could get the parts and schedule an appointment to book it. He told me to reschedule my appointment to diagnose what s wrong with it.

  Bryant Franklin
5 months ago
Everything was good except the price they wanted to charge me to change the cabin filter. The tech has to check it as part of the multi-point inspection. If the customer says "no" to replacement, they put the old one back in and do not charge. So why not just put a new one in with no labor cost? I bought one for less than $15 and showed my wife, who has no mechanical skills, to replace it in less than 5 minutes. I understand the need to make money, but charging $105 for something that is already out for the MPI inspection makes no sense other than thievery. Don't you agree?

  Audrey Hynson
5 months ago
The absolute worst customer service I ve ever experienced! I would give it 0 stars but unfortunately that wasn t an option. My car was stolen back in early August 2023 (due to faulty manufacturing on Hyundai s part; lack of engine immobilizer), my car was recovered but with significant damage to one of the windows and steering column. When I dropped the car off, on September 9th, the service manager, Joe, informed me that he would personally take care of everything; including working with insurance to get me the best possible price for my repairs, and that he would call me with an update after surveying the car within 1 business day. After receiving no update after 3 days, I call every day, 3-4 times a day, for almost a week before I finally get ahold of him just for him to ask for my insurance estimate and still not give me an update. My car sat in their shop for 2 weeks before they began repairing it because they were waiting on my permission to start working on it ; hard to get permission if they never call me and they never answer the phone. After they had finally fixed the car, I get a call saying that the technicians installed the parts incorrectly and that they had to start the work over and order all new parts again. At this point I had been out of a car for almost 2 months, with no rental car provided. On 2 separate occasions they thought they gave me a rental car and when I informed them that they in fact had not, they responded with Are you sure? I swear we had you set up with a loner car! Joe then proceeded for the next 2 weeks to attempt to gouge me/my insurance company for more money due to their error. Every time I called for an update it always took 3-5 days to get ahold of anyone to get any information and the price estimate increased any time I was ever actually able to get ahold of anyone. The service department was supposed to send a supplement to my insurance company, but called me up one day to ask me to send it on their behalf, because they couldn t figure out how to send it. Naturally my insurance company said this was unacceptable and the service department needed to be the ones to send it. I relayed the information to the service manager and he assured me he would send it. Come to find out a few days later that insurance never got it and that they had no record of ever communicating with anyone from Killeen Hyundai. When I informed the service manager, he told me that he didn t have time for this and I m done, I m not doing it anymore. By the time they told me the car was ready they quoted me $1,000 more than was previously stated and when I asked where this price difference came from he mumbled something about having to check my file but never actually gave me a reason. After receiving this new mystery price I was told to come get the car, pay out of pocket, and hope that insurance will eventually reimburse me. After over a month and a half of this ordeal, without a rental car, it took me getting a ride an hour out to them (I live an hour away and this was the closest dealership that could get me in before 2024) and speaking to a manger to finally get them to release my car at the amount that the insurance claim initially covered. Though I finally got results, the manager that helped me said Well, he (talking about the service manager) probably thought you were a 16 year old girl. Though I am in my 30s, it doesn t matter if I m a 16 year old girl or not, you should not treat your customers this poorly. I love my car but have never had such terrible service before having a Hyundai, not just from this location but from other Hyundai locations as well, this location was just by far the worst. I will be avoiding Hyundais in the future just to avoid having to deal with the terrible customer service.No need to reply with the insincere generic copy and paste apology message of: Our top priority is delivering 100% customer satisfaction, and we'd like to extend our sincerest apologies for your experienceService: Steering & suspension repair

  Shell Bee
4 months ago
I got there at 11:20 for an appointment at 11:30am and didn't get out of there until 3:30pm. I needed an oil change and my tire fixed. It took WAY too long. I have never had to wait that long for this kind of service before. Even at another Hyundai! I wish someone had told me it was going to take that long. Also, the link you get sent to watch the progress your car is in isn't really useful. Probably won't go there again unless I absolutely need to.Update: ( Long story short) They also did work on my husband's car and ended causing damage to the dash. I had talked to the manager and he was going to see if it was fixable but never got back to me. After all the issues we have had we decided we will never go back here.

  Tom Newton
7 months ago
I made an appointment at Hyundai of Kellen and that was very easy on there website. When I pulled in Scott came out told him my name and he said you are here for oil change and tire rotation. Said would be about hour and half and it was done before that. I had a 7:30 am appointment and went in to waiting area and I have never seen one like this anywhere. They serve breakfast all free have a movie room to watch movies and private rooms if you need to get work done while you wait. The service manger Joe was going around introducing himself and asked if everything was ok. This is a first class shop and they have earned my business.Services: Tire rotations, Oil change

  Nelda Milligan
6 months ago
As pleased as I was with the sales team at Killeen Hyundai, I was extremely pleased with their Service Dept. Ms RO met me in the squeaky clean service line. I had no appointment. She got my car back inmmediately. And, THEN, she showed me my choices of places to sit inside and wait. The lobby was just as clean, smelled great, had smiling, happy personnel in every station and would have been comfy, but it paled in comparison to the Customer Lounge! There was a bar to sit at, several tables & chairs, many varieties of snacks, sodas, coffee(Starbucks), water, WiFi, and TV screens to choose. BUT.. around the next wall, in a darkened area, with about a dozen massage recliners was a quiet Movie THEATER!! NO LIE!! Its, the BEST Customer Lounge I've EVER seen. And everyone was as nice as Ms RO.The lovely Philippine cleaning lady was thorough, quiet, polite and kept everything spotless and clean. It smelled so nice in there. So, BUY a vehicle from Killeen Hyundai and have it serviced done at the cleanest 'garage' in town. Ask for MS Ro, but I doubt you'll be disappointed with anyone there.Services: Tire rotations, Oil change

  debreah chism
6 months ago
Please don't even bother replying with the copy and paste we are sorry you had a bad experience.Where to even begin, I gave one star, which would really be about three because the staff was very polite. However, I would give a negative two for service and mendaciousness, so that comes out to one. In short, I called and had an appointment scheduled for Tuesday the 12th at 0830. I dropped the car off and when I checked in I was told that it would be 2 to 3 days before they could look at my Hyundai. I thought, Okay, that s news to me, but it is what it is . I asked them to please keep me updated because I had to travel out of town on the 25th and needed a vehicle. For work to be performed, I told them that I needed the back passenger door locks on both doors looked at, as they had been broken for about 40k miles, but were covered under extended warranty or recall. The main issue, however, was that my Hyundai was going into limp mode with the engine light on when I ran it through a car wash, but it goes away after a day or so, which seems like something is getting wet and the engine light goes away once something dries up. I told them I took it to a transmission shop and the mechanic suggested that it might be a short in the harness, transmission range sensor or speed sensor. I also asked to have the rear wiper blade replaced. I did get a call Friday and the advisor let me know that they were checking the doors but had not been able to check on anything else yet. I called back Monday morning to check on the status of my Hyundai and received a return call at 4:18 pm telling me that it might be Wednesday. I called back Wednesday, left a message with someone who said they would have the advisor call me back. I was not surprised at the lack of a return phone call. It was at this point that I logged in to check the customer reviews. They seem to do well with standard services like oil changes and tire rotations, but if you need anything else it might be best to go someplace else. I called back again Thursday morning and as of about 4:00 pm, still had not received a return phone call, so I drove up there to see if my car was just parked someplace on the lot. When I arrived, no surprise to me, I saw the car parked in the third row of the lot. I also noticed the rear wiper blade had not been replaced and the windows were dirty, (Which indicated to me that the car had not been run through the wash to check for the issue I was having). Honestly, I was waiting for them to say that they had done this ..which they did. I waited at the service center desk and was speaking to a gentleman who was having the same exact issues, only his car had been there a month and he was picking his vehicle up to take it someplace else. I finally asked someone where my service advisor's desk was and waited for a little bit until they came back to their desk. I explained my frustration of having an appointment, then being told it would be 2 or 3 days before they could look at it, then having the day repeatedly pushed back with no information or phone calls being returned with the exception of one. I asked if they had at least fixed the doors and was advised that they had not. I assumed that "Looking at the door" meant they were being fixed. TEN DAYS and the door locks couldn t even be fixed or the rear wiper blade. Then the best of all, I was advised that they had run the car through the car wash and were not able to get it to replicate the problem. REALLY like don t lie to me, my car was dirty on the outside, no way it was driven through a car wash. If you don t have time to do something or just don t care be honest and don t lie to people. I asked for my car back and how much I owed. Good news, I was told I did not owe anything, which makes sense since no work was done. The least they could have done was provide me with the door locks so I can figure out how to replace them myself.

  Germaine Andrew
a month ago
I didn t know that they charge PER JOB. So I was charged for every single task that was done as opposed to one job with different tasks. I understand that s how they operate now.

  Antonia Rios
2 months ago
My car was a re-call and the problem was handled right away. it only took like 3hrs had my car back the same day. thank you all.

  Celeste Betton
6 months ago
The facility is top notch! The coffee machine and work area made my wait more than comfortable. Everyone who helped me throughout my servicing was friendly and knowledgeable. It was of the best servicing experiences I've ever had :)Services: Air & cabin filter replacement, Tire rotations, Oil changeServices: Air & cabin filter replacement, Tire rotations, Oil change

  Jeremy Turner
6 months ago
1st my girlfriend brings her car in for an oil change and tire rotation. The tech states there was a fire under the hood and diagnostics need to be ran. Ooook. Well vehicle there for a week. Guess what they lost the key. FINALLY get the vehicle back after getting the spare key so they can change the oil (note main key still missing). She drives it 1 day. Hatch is covered in oil, ground covered in oil, under side of suv is covered in oil. We will NEVER NEVER do service here again.

  JeCel Fox
5 months ago
My Sonata was in limp mode and was diagnosed as needing an update on the ECM. The service team did a great job and I am extremely satisfied with the results.Services: Electrical, Auto engine diagnosticServices: Electrical, Auto engine diagnostic

  Kelly Staley
7 months ago
Won't return calls, nothing but excuses. Antenna shorted on first day I owned the Tuscon. No music/satellite on my 30 minute commutes to work. Went in 2 weeks ago for repair scheduling and nobody will call me back with a status. Why?Service: ElectricalService: Electrical