Bates Nissan Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jonathan Ortiz (PjohnnyRTX)
a month ago
Great job every time! Love the new videos I get from the techs!

  Dale Noordam
11 months ago
Rain was excellent. She was not pushy , honest and got me just what I wanted. I think I have a new dealer to go to whenever my need for a vehicle arises. The whole team made the buying process pleasant .

  Niky H
a year ago
I made an appt for brakes and I told them when I dropped off the car to do the brakes. They didn t do what I asked. The service advisor Austin was not helpful at all and didn t offer to make it right. He simply said that there wasn t enough time to take care of it and to bring it back another time. I don t live in Killeen so I will not be driving an hr to come back. Don t go here if you want services completed. They don t care about inconveniencing you.

  Brian Babauta
a year ago
This is my second vehicle i purchased with them and always satisfied. They make sure they are with you from beginning to the end. They even flew me in to pickup my new vehicle. Couldn't ask for anything more they truly define excellent customer service.

  Ashley Martin
a year ago
TYLER!!!! He is in the service department and he has to be the sweetest thing ever. He got me in and out with no problem gave me some quotes and had a wonderful conversation. Amazing young man and great customer service. The type of service you'd expect from anyone anywhere.

  Defiant IME
a year ago
Didn't appreciate the fact that my service representative lied about how much I was going to pay. And never answered the phone. And was not helpful at all. He told me that my vehicle would be ready on Friday, and it was not ready until Monday. This is the second time I used this repair shop and both time was a bad customer service experience.

  Diego juarez
a year ago
Always get my oil changes here & employees are nice & respectful. My son enjoys the free snacks while I use the free wifi. I will continue to get my car serviced here.

  Ralph Cossey
3 years ago
Making an appointment by phone is easy. And they are prompt to check you in. Not real happy about the cost but you have to pay for everything these days. They do a thorough job and sometimes go an extra mile like adding windshield wipers at no cost. They have a shuttle that drop me off at home and picks me up when my car is ready. I recommend this over anything Ford does.

  Anthony Bowen
5 years ago
Scheduled an appointment over the phone. Informed service writer that I needed to get oil change and brake fluid flushed as part of the scheduled maintenance. I let them know I have my own oil and filter.I show up early for my appointment and the service manager walks out. Doesn't introduce himself, and after hearing my let the person know where the oil and filter were in the vehicle, tells me that due to warranty he can't use my filter. I used to work for Nissan so I know that that's not true. He then walks away.After the service is over and I pay for it I go home and look over the receipt and find that they charged me for the oil that I bought and filter and a tire rotation. I don't even know how they did the rotation because they never asked me for a key for my lug nuts. So I went back and they refunded the oil change and rotation charges.And I now have to go back again because according to another dealership the brake fluid looks as if it hasn't been flushed.So it's safe to say I won't be returning for any service or when I buy my next Nissan and a few months when my lease is up.

  Charolette Walker
5 years ago
We go here for anything to do with our Armada. It's still under warranty so were keeping everything up to date. We do all the oil changes here too. It cost less than going to a quick change place, and they are just as fast. If you need any Nissan work I recommend here.

  Tommy Gunz
a year ago
Good place to get service, Just ask for Austin Miller he'll take good care of ya from a to z , no need for me to say more

  Isidore McNally
3 years ago
Bates Nissan Is One Of A Kind & An Excellent Nissan Dealership.From The Personnel, Service And Everything In-Between, They Tend To Somewhat Go Out Of Their Way To Take Care Of The Customer. It's Very Noticeable And Pleasant, Just To Know That Your Every Need Concerning Your Vehicle Is Maticulously Taken Care Of Without Having To Run Behind Anyone To Ensure That The Job Got Right And Nothing Was Skipped.I Give Bates Nissan A Very High 2 Thumbs Up. Very Good People, In The Right Place, Doing The Right Thing!Keep Up The Good Work Guys Izzie

  Chad Tarvestad
a year ago
Horrible service, it took two hours to change the oil and do a computer update. Plis when we started driving home the vehicle started to vibrate. We got home and four of the five lug nuts on the left rear tire loose.

  Diana Powell
a year ago
We went there to see if my husband could get in a versa and out. We have to rent a car for a week while my car is getting fixed in a shop for repairs from a accident.

  Enicka Smith
a year ago
Always courteous and professional. They keep you updated, and I've never been disappointed.

  Robert Freeman
2 years ago
I've never had a bad experience at this dealership. That's why my wife and I have purchased 5 vehicles here throughout the years we've been here.

  Dee_2x
a year ago
Oil change tire rotation the best even showed step by step video the word is AWESOME

  Elizabeth Sparkman
2 years ago
Awesome service department. They try keeping you updated about your car. And get you in and out fast

  BOOTSY COLEMAN
2 years ago
NOT AS GOOD SEVICE, THIS TIME, CAR ON RECALL, DIDN'T CLEAN IT, CHECK THE BREAKS. DO THE TRANSMISSION, POWERTRAIN, OR TIP OFF/CHANGE THE TRANSMISSION FLUID.I MIGHT HAVE TO REPORT IT, IDK,DID THE INSPECTION AND CAME UP SHORT

  Sandra Garcia
3 years ago
I like taking my car here. They are so nice and friendly. Never had problems with them.

  Paul Plunkett
2 years ago
Wonderful service center to take your ride to service, and for trouble shouting. Them know a bout Nissan. believe me.

  Jimmy Floyd
a year ago
They provided Superior service both technically and professionally.

  Susana Castillo
a year ago
Always excellent service. Thank you Austin.

  Thomas Hughes
5 years ago
Had some warranty work done. Quick and courteous. No complaints.

  stephenF250
2 years ago
Great customer service bought a used car and got treated like I bought the most expensive vehicle on the lot.

  Aaron Oliver
4 years ago
Very friendly service, no nonsense! Didn't try to undersell, or oversell me either, would reccomend!!

  Vanessa Ruiz
2 years ago
Lost my only key, they got me in and re-keyed in less than 2 hours.

  Drgnbttrfly
2 years ago
Good but windshield wipers should nit be $50.

  Albert Schlipp
a year ago
It's always great to work with the people at Bates Nissan

  Eugene Boles
3 years ago
My favorite place for service and buying a new car, Always Bates Nissian.