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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jake Alpha
a month ago
I am super impressed with the knowledge of the management and the Techs concerning my tire replacements. They explained everything to me about my tires installation and answered all my questions and concerns. I highly recommend this NTB location for anyone who needs excellent tire and mechanical needs in the future.
Travis Davenport
3 weeks ago
I came here right at the opening time. They were ready and prepared to help me. Great service, fast and the staff was cool! Ask for William, he knows what he s doing!
Larry Dick
a week ago
Awesome experience getting my truck inspected yesterday. Staff was courteous & friendly and service was completed very quickly. Will definitely be returning for future service needs
Lance
a week ago
Wow these guys were awesome. Had a nail in my tire and they fixed for free . Like no one does that. My next tire purchase will be here client for life. Karma is real.
Gail J
a month ago
Went to NTB at 20211 Katy Fwy because the left rear tire had a slow leak. The counter man, I believe his name is Will, quickly checked me in and after looking at the tire told me he d felt something (turned out to be a screw) in a repairable spot so it would just be a simple matter of patching it. While the car was in the service bay, he gave me periodic updates which I really appreciated since he knew that I had a time constraint. They really gave that tire a good look over, finding a part of a nail, too, in a spot that could be and was patched. In addition, they checked the other tires and other parts of the car, pointing out that the windshield wipers were streaking and making a recommendation for some future maintenance of the brake fluid system. I knew about the windshield wipers but it had never been convenient to take the car in, so this was the perfect time. He also mentioned that they do state inspections which I didn t know. Good to know for the future. I was also very impressed with the cleanliness of the waiting area. I will definitely return to this NTB.
Alan Cantu
a month ago
Best service I have ever received! I went in to get my brakes changed for the first time and William weeks walked me through the whole process with amazing customer service. I was in and out in no time with new brakes I can trust were changed correctly!
Marissa Botz
4 months ago
Super knowledgeable and helpful staff! Came in for what I thought was a new battery, but actually needed a new alternator. Chase and Dom took care of it quickly and kept me updated throughout the process. They even brought toys out to help entertain my 2 and 4 year old while they got my car taken care of.Since then, I've been back to have my front brakes changed and for a leak to be assessed. Both visits were quick and easy :)
Aayan Masroor
3 months ago
I recently visited this tire shop, and I must say the service provided by Dominic was exceptional. His expertise and professionalism ensured I got the perfect set of tires for my vehicle. The shop itself is well-maintained, prices are competitive, and Dominic's friendly demeanor made the entire experience seamless. I highly recommend this place for anyone in need of quality tires and excellent customer service.
Michelle Southerland
4 months ago
Brought in my work car to them after I found a screw in my tire, obviously in a huge hurry to get back to work. Chase was the first one to greet me outside and assured me he was going to get this taken care of as quickly as possible. And in no time Chase and his team had me out the door all patched up. Most professional and quick service I ve ever received from any automotive shop. 10/10 wil recommend this location.
Jess Gutierrez
a week ago
Came in for an oil change and maintenance on my truck. Team was easy to work with and kind. Need an inspection soon and plan to come back here for it!
wilmar zetino
a year ago
I come to this NTB to change my oil all the time. I haven't needed anything else on my vehicles until recently. I had a brake change and today I had a speed sensor and bearing fixed on my vehicle. The customer service was amazing. An attempt to sell me something else was not made. I was shown the part(s) that needed fixing. My car drives much much better now. In fact, moments ago, after I had already left the facility, I received a call from them to ask if my vehicle is okay and driving well - WOW! This experience was great, a lifelong customer for sure.
Zachary Binks
4 months ago
Wonderful staff everyone is so polite and very informative I went to get my windshield wiper changed and they let me know the issue and also other issues I was having with my car. Thank you Dominic and Chase. Those young men in the back I didn t get the names but they were fast got me in and out. Your staff is Amazing.
Carina Aguirre
2 months ago
I just visited this tire shop, and William immediately took care of us! I had a nail in my tire, and he took care of it immediately. William, thank you for your exceptional service, expertise and professionalism. Can I also tell you that this place was SUPER CLEAN AND SMELLED GREAT!! Thank you!!
Adam W
3 months ago
NTB quickly patched my tire. One of the few shops opened on Sunday which is convenient when you need your tire fixed before a work week. Friendly staff and great service!
Betty Gilmore
a month ago
My Service Advisor Richard very informative easy to talk to also very knowledgeable regarding the problems I was having. Great Service glad I pick NTB Frye Road location.
George Sanchez
4 months ago
This is my fifth time here at this location and Dominic Salazar has been very helpful every single time. The service is quick and if I have any questions they happy to help. I highly recommend this place to anyone for their vehicle needs!
Trinh
2 months ago
Super helpful and accommodating! Came in for an oil change last minute and they were great. They re open every day of the week, and the staff is really nice!
Jasmin Medrano
6 months ago
Very considerate & helpful. I highly recommend for single women who don't know details of auto Maintenance. Dominic and his team have always explained everything so I completely understood what to expect as well as calling me if something else needed to be done.
Zadkiel (ZK)
4 months ago
Had to go in to get my tire patched after it got damaged at a carwash. They quickly got it patched up and ready to go sooner than the time estimated. Awesome service.
Aalaysia De shay
2 months ago
My experience was great ! Customer service was excellent & ken explained everything to me that needed to be done with my car. Also service was quick & professional !
Kimberly Escobar
5 months ago
Awesome staff. They were very helpful and answer all of my questions without hesitation. Shout out to Dominic and his team. High recommend you come here for your services!!!
Margaret Potter
a month ago
Great manager! State inspection and oil change were done quickly. Will be returning for future maintenance.
Johnny Luttrell
4 months ago
Excellent service and professionalism. Chase Faske was very helpful and informative as always. Have all my tire work and tire purchases at this location.
Charlotte Tran
3 months ago
Love this place! Great prices and great service William and Dom were both very helpful and friendly. Will definitely come back!
John C
4 months ago
Came in not expecting much but left impressed! Thank YOU Dominic! I thought I needed my battery replaced and only receipt I had in my glove compartment showed I had purchased a battery on 2016. Dominic told me he would test my battery and I told him it wasn't necessary but he insisted for customer's sake. The battery tested fine and he informed me the battery dated on it showed 2020 and the brand indicated it was an O'Reilly's brand which I recalled I did purchase a battery from them.Because of his honesty, I decided to get a 4 tires set from him instead of Discount Tires that I had already purchased a 4 tires set a couple days prior for another vehicle. Will get a replacement battery from NTB when that time comes. Thank YOU again Dominic for your honesty and breaking down the costs and rebates.
Michael Gathright
4 months ago
I bought my truck here to get a wheel alignment and they did a terrible job. I paid money for a job that was never done. Usually I ll go back to complain but if I leave my vehicle with you and come back to pick it up and the job is not done right I m not gonna trust you to try it again.A business should take the vehicle on a test ride to make sure everything was done right before they tell the customer you re vehicle is ready.
Geisa Lintz
2 weeks ago
This place is a amazing they have great customer service and will try to help you in any way they can a very special thank you to Mr Williams keep doing what you're doing and you'll go a long way sir once again thank you.
Tiffany McHenry
2 months ago
William was very helpful. He immediately knew what was going on with my vehicle. Great service. I will be back
Banke Elegbe
2 days ago
Awesome customer service. Very helpful guys, was in and out in no time.
Pablo
2 weeks ago
Got me in and out in reasonable time and did a great job on fixing my wife s flat tire.