Car Scientist

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  MAX DAY BFSADVISORY (BFSADVISORY)
3 months ago
Don t go here. They charge fees to check things that other auto service do not. They charged me 100.00 for diagnostics for brakes and shocks. Then wanted 700.00 for back brakes and drum and 600 for front and rotors but didn t say anything about pad usage. Really? You can get this done anywhere for 300 with life time warranty at brake check. Then charged me 125 diagnostics to tell me what was needed to get my vehicle ready for inspection. The results were the same as the diagnostic I did 6mo earlier which was the nice sensor which they wanted 1350.00 for this. Then they said they would do any of the work if I didn t do the brakes. They wanted 3500.00 to fix what I needed for inspection.These people are not trust worthy and would rather argue their point with a new customer and collect the diagnostic fees than do any real work. It s sad that they don t realize the long term value of a satisfied customer treated fairly. People will pay a fair price to honest businesses. Just don t waste your time here.

  JEFFERSON VARGAS
3 days ago
I highly recommend Car Scientist. I own a 1984 cadillac eldorado and had previously taken it to a different shop for an oil leak. They found a vacuum air leak and power steering leak. Not only did they took 2 weeks to do the repairs but when I got my car back it was not the same. If anyone has owned a cadillac then you would know how smooth these cars are. My car was shaky, rough idleling, and stalling on me. I took it back to them but my car was never the same. My car has a lot of custom work and I have invested a lot of money just to sit in my garage. It took me almost 3yrs to find someone that I would trust again with my car. When I came across Car Scientist I was extremely impressed with their professionalism and customer service. The ambiance was comfortable and inviting which made me feel at ease. The owner is very knowledgeable, skilled, honest and transparent at all times. I was kept up to date with the progress on my car. Pricing is fair and definitely value for money. The quality of their work is outstanding and exceeded my expectations as I'm sure it will exceed yours too. I even got a courtesy call from the owner to ensure my car was running good after I took it home. So if you are looking for a reliable mechanic that operates with integrity, Car Scientist is the shop for you!!!

  Joanne Voors
5 months ago
We found this car repair when we arrived in Texas in 2020. The owner and his wife were exceptional at customer service and a trust was built. We took all 3 cars there for three years. However things changed this year. We d drop our car off for service and 6 hours later it isn t even looked at and this is after calling them first to confirm they could take care of it. Then their prices went up. $113 for an oil change and $102 to fix a break light and add window washer fluid. On one oil change our car was there all day, still no service so we had to go back the next day and came out leaking oil. We had to go back the third day to get it fixed. Our recent visit we dropped it off and At hour four, it hadn t even been touched. They only completed it because i called as I had to go to work. I feel I ve been taken for a ride. They don t seem to care anymore and with those prices for small service I can t trust their integrity. It s pretty sad. Perhaps it s inflation but I feel it s taking advantage. They lost our family s business for good.Services: General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Vehicle Inspection, Brakes, Auto maintenance, Battery, Oil change

  Gabriel Watson
3 months ago
IN MY OPINION, the service here was very bad. I was provided with a charge of $500+ for simply a replacement of my battery. A couple of hours after dropping off my car, the owner called me and gave me a quote of over $900+ to address my alternator and bad battery. He confirmed during my diagnostic that my alternator was good so I didn t feel that this was necessary and I declined that and asked if he could ONLY replace the battery and clean up the battery terminals for me since mine looked rough. I was never given a new price for JUST replacing my battery and cleaning the terminals. I was told I would be contacted the next morning but nobody called. The next day I called their office twice and was told that I would be contacted soon by the person that was responsible for my vehicle. When I finally received a call from him, he stated that the labor was done and my total was over $500+ (cost of battery, labor for battery replacement, idle relearn fee - which I called Firestone and spoke with the techs and they didn t think this was a necessary service/cost just to change the battery, and last the diagnostic fee was still being charged even though I allowed them to perform the work). I was told that my battery alone was $300 and with the other charges, this is how he got to $500+. Again, in my opinion, this fee was excessive and didn t reflect what should have been my adjusted charge after removing his alternator service from his original $900+ quote.I was told the $900 quote for battery replacement and alternator service was a discounted rate. So I just couldn t understand how the total for just replacing my battery was $500+. I respect the fact that this is their business and they can charge what they would like, but I think it would have been better business to let me, the customer know and make sure this is within budget before doing the work. That way I could have just said no, that s too much let me shop around.I also would have appreciated a phone call to let me know how much the cost of the battery was going to be and just a full estimate for the service recommendations overall.A fee of over $500+ for a battery replacement is significant enough to me as a customer, and certainly enough to warrant a phone call to first confirm this charge with me before doing the work to make sure I could afford this.NOW, When I expressed my discontent and discomfort with this customer service over all, his response to addressing this was to reverse all of the service and he did not charge me ANYTHING which I appreciated. However, I had to wait over half an hour for someone to bring the old battery back and additional time for them to put everything back.I was visiting from out of town and this all prolonged my trip even longer. I wasn t pleased with the service at all and although they came off very nice, I didn t feel that I had a great experience.

  Kasey Allen
6 months ago
I came in because I was 3 hours away from home at a friends house and my air conditioning went out. With a long drive in front of me I came in hopeful it would be fixed easily. Kieth was so sweet and got me fixed up. His staff were also very courteous and treated me like family. I HIGHLY recommend Car Scientist, they are a great group of people who do their best to make sure you have a wonderful experience and leave a smile on your face when you walk out the door.Service: Air conditioning

  Renatta Shantae
3 months ago
Customer service is horrible here in my opinion and there is a lack of professionalism based on what I witnessed. How can you charge someone without confirming the charges or even speaking with the customer to finalize the total and the service/labor that will be rendered. How can you attempt to charge someone over $500 for a battery change and an "idle relearning". There should be communication with the customer to confirm prices and services. A customer should know pricing upfront. The price in my opinion is excessive.

  J Baucum
4 months ago
Car Scientists is by far the ELITE auto repair shop in the Houston or Katy area.Keith the owner and also the mechanic is by far the best and most thorough,knowledgeable and trustworthy mechanic I have met..I ve been taken advantage of by other automotive repair shops who made unnecessary repairs and were way over priced..The owner s wife and Daisy, the office managers always kept me updated and wasre always very responsive to anything that I needed..Looking for an honest and trustworthy mechanic in Katy or Houston? Don t let just anyone work on your vehicle..Call Car Scientist on FM 1463 in Katy..

  Kevin Hinton
4 months ago
They do some good work. But they ripped an emblem off the back of my car (emblem was found inside my car after I got the car back. Car was brought to Car Scientist by a tow truck. Could the tow truck have done it? Yeah but since the emblem was found and placed back in my car it was most likely Car Scientist). AC was working when I brought car in, AC didnt work when I left. Headlight needed electrical work. I specifically told them not to change the bulb. They did anyway, and charged me. Several months later headlight doesnt work.They can fix an alternator and oil pan, but they can break AC and rip of car emblems too.Edit: Yes thats me, May 2022. Some friends and I were talking about car repairs way after the fact and it just reminded me. Am I a douche for posting this a year and a half after the fact? I dunno maybe you can make the call. But the review is 100% accurate. Yeah the emblem isnt necessarily you but the emblem was found in the backseat of my car so most likely it was done at your place. Again I cant pin it on yall but its awfully coincidental. Im not mad about that though. The A/C worked when I dropped the car off, the A/C did not work when I picked the car up. Those are the facts. Again if the A/C died on its own, again, another totally random coincidence. Yes I declined the compressor work. The headlight issue though, I specifically told yall it was electrical and it was not the bulb but you replaced the bulb anyway. It was a totally different color and I believe I paid for it, check the invoice. Also the electrical fix worked for about a year, again another reason to wait to write the review. My headlight doesnt work right now. I was planning on selling the car last summer but the car market (high prices and high interest rates) have made me keep it for now. Again another reason for waiting to write the review.Again sorry, yall were super nice, we spoke about both having family in Memphis and got along. I just went in for a bad alternator and bad headlight. Came out with a good alternator, a good headlight (for a year until it broke again), a bad A/C and torn off emblem. So I decided to review. Up to the readers I guess to decide on if your shop did the emblem and A/C or they are purely coincidental. This is why I dont like bad reviews though, I really dont like to dog on people. But the review isnt unfounded at all.

  Aqeel Covanis
a month ago
If you want to pay more for services that you don't need then just come on over. They'll get you diagnosed and taken care of in about 48hrs.

  Garlund Brown
3 months ago
Great service, needed an engine replacement and they took care of me with no problems and a great price!

  Arbaz Ali
a year ago
Possibly the best experience I've had with a mechanic. They had my issue resolved within hours. Keith was very friendly, helpful, and communicative through the whole process. I'll be coming here for all my car related concerns and recommending to friends and family.

  Dewayne Salzor
4 months ago
You don t have to look through the hundreds of auto repair shops in the Houuston/Katy area and hope you found one that will fix your vehicle right,not try to sell you on unnecessary repairs and are overpriced as most..Just call Car Scientists on FM 1463 Katy and Keith the owner will will repair your vehicle right and will charge you a very fair price way lower than other repair shops..For peace of mind,just go to Car Scientist and take the worry out of your vehicle being fixed right..Thanks CAR SCIENTISTS!

  Trey Johnson
3 months ago
I came in for an oil change and diagnostic I was in and out in no time . Highly recommend 10/10

  Nicole Que
11 months ago
Horrible customer service. The lead mechanic was short & came off very condescending. They estimated my labor for fuel tank pressure sensor replacement to be $600+ when I was providing my own part. Also needed shaking to be diagnosed and he told me to go somewhere else for that

  Melanie Quinn, PA-C
a year ago
We had an electrical problem with a headlight. The receptionist was so helpful and pleasant and connected me to Keith. This man happens to be the most considerate and trustworthy mechanic I have met in a long time. I will use them and refer my friends to them for any work! So nice to find an Honorable ,family run business- shout out to the Car Scientist !!!

  Amir Pirzadeh
a year ago
Really outstanding shop! I brought my car in because the battery was dead which was odd to me because I just bought it from Autozone two months ago. Well after running a diagnostic test Car Scientist was able to confirm the battery connections were put on incorrectly. I m all good to go now! Thankful for their honesty and would recommend them to anyone who needs a reliable mechanic

  Joseline Chavez
a year ago
This place is beyond helpful with all your car needs. The lady in the front is such a sweetheart and makes you feel so welcomed. The mechanic was so HONEST and HELPFUL. They truly care about their customers. I will recommend this place to all my friends and family. We will be back here for all inspections and car needs.

  Cher Gray
a year ago
THIS IS THE BEST MECHANIC I VE EVER DEALT WITH IN MY LIFE!I m so happy the local auto store recommended Car Scientist. I d been looking for a honest mechanic for quite some time. They are transparent, caring, & friendly which is not adjectives used to reference mechanics.Initially when I saw all five stars I thought they were fake or the shop ask for people to give them all five stars. That is not the case by any means. I ve never been asked to give a review or refer someone. But I will gladly do so based on my experience. Five stars is not enough for this mechanic shop. Don t trust your car to anybody else because you will be wasting your time trying to figure out if they are legit or just trying to get more money. I guarantee you from the moment you walk in the door and speak with any employee in this establishment you will be confident they are legit and not trying to just take your money.Services: General repairs & maintenance, Vehicle Inspection, Brakes, Auto emissions testing, Auto maintenance

  Ashley Pickett
2 years ago
Car scientist is my new go-to place. I am so happy that I have found them! They treated me like family from day one. They won t charge you for or recommend something that doesn t need to be done. He was always upfront with me and they took their time looking at my car to figure out what it needed. The family that runs this place are the kindest, sweetest people. I will always trust them with my future vehicles. Happy to have them close to home.Services: Electrical repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair

  Will Wilson
2 years ago
My normal shop wasn't available to look at my truck the day I noticed a really bad oil leak (i get my oil changes there). Took it to Car Scientist who had same day availability.They were honest, friendly, and found the issue quickly. After finding the issue he told me that I should pick it up and take it back to the shop that did oil change, that it should be covered/warrantied by them due to time and mileage.This shop has set expectations on family friendliness and honesty that I didn't know I could still expect. Fully recommend sending some business their way!

  Alton Barrett
a year ago
Car Scientist is Gold Cup of auto repair. They tell the truth about the problem and the repair, have incredible knowledge and understanding of car repair ( all years, makes and models). MOST IMPORTANTLY - THEY TELL THE TRUTH . Mr. Keith (owner) is incredibly smart, experienced and most importantly - HONEST!! His wife Mrs. Pat is an incredibly sweet, nice, honest and efficient Project Repair Coordinator.WHAT A GREAT PLCE TO DO BUSINESS Services: Transmission, Air & cabin filter replacement, Exhaust, Engine repair, Brakes, Air conditioning

  Kristi Pentz
a year ago
Wonderful experience! All the reviews were very true! Mr. Keith was super knowledgeable and explained it where we could understand... super fast service! Warm and friendly staff to greet you also. They will care for our vehicles exclusively!

  Derek Getschow
2 years ago
I had taken my '99 Tahoe to a few other places and was always disappointed in the work. Keith and his team were extremely kind and knowledgeable. They were so friendly on the phone, and Keith took the extra time to make sure I understood what issues I was having and how he was going to repair them. I will solely be using Car Scientist for all my automotive repairs in the future. You won't be disappointed!Service: Electrical

  Evett Smith-Staples
5 months ago
Expert, professional and kind service. Allowed me to feel comfortable and safe. Thanks very much for caring. Appreciated.

  Orlando Andino
a year ago
After seeing reviews on this establishment, and in need of a mechanic for my car, I went to see them in person to talk to the owners (family owned business) and immediately after I started to talk to them I knew I was going to give them a try. LIke some other reviews have mentioned, honesty came through the minute I started talking to them. So, I made an appointment and dropped off my C7 Corvette to have them look at a ticking noise coming from the passenger side supercharger lid. They diagnosed the problem, worth mentioning - at a much cheaper cost than McHaik Chevrolate was going to charge for the diagnosis, and were able to acurately diagnose and correct the issue the same day. I was expecting a very costly repair, due to how common these ticking noises are with Corvettes and more than likely it being a lifter problem, but Keith called me after he took it apart and was able to diagnose the issue of a burnt ignigion coil, which was only a fraction of the cost of what I was expecting for the failed lifter. Service and communication were excellent throughout the day and as promised, I got my baby back after they were supposed to close, as Keith and family stayed late to make sure I got my car back as promised. So glad I found them, and definitely the place I will use going forward for our 4 cars.Can't say it enough, but honesty to me is the most important trait in any service oriented business. Keih and family surpassed that for me. I would gladly recommend them if you are in need of a mechanic.Services: Auto engine diagnostic, Engine repair

  tyler risinger
a year ago
Best place to get your car worked on. There honest and will not over charge you. I been to a few in the Katy area who try to fix problems that aren t there and try to charge triple for simple fixes. Keith will make you feel like family and his master mechanical experience will save you headaches and money. I send all my friends and family to car scientist.Services: Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Engine repair, Brakes

  Katherine Hallinan
2 years ago
Keith and his team are the best! Honest, kind and super knowledgeable. They were able to repair our 20+ year old Tahoe Sport to beautiful condition. Highly recommend we won t be going anywhere else!

  M&D McGoo
3 years ago
I don t trust anybody with my Corvette yet I stop by and talk to Keith about replacing my harmonic balance. He said he worked for Chevy for many years, so I quizzed him on some stuff (since I worked for Chevy for 3yrs in service) he knew everything. Such a great family owned business they care about their clients and treat them just like they re their neighbor or their family.I highly recommend these guys. They care to do a great job and don t want to get a reputation like some of these other shops have.

  Karen Attaway
a year ago
The shop has great reviews on social media. The shop is honest and aims to please. I'm sure the work we had done would have cost a fortune at a dealership.

  Vince Cipresso
2 years ago
Very friendly and HONEST. You definitely want to know and use a mechanic shop that you can trust. Owner is friendly and helpful in finding an affordable solution for you and he does not up sell you on a bunch of stuff you don t need. I have gone here 4 times since it opened. I have a lot of cars and will keep coming back.