Your Neighborhood Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christian Mauldin
3 months ago
These guys are so professional!! Extremely detailed & thorough. I take them all my vehicles, and they're always honest and direct. Vehicles come back clean and without oil/grease stains commonly an issue at other shops.So far, they have fixed for me:2019 Ford Raptor - Cam phasers & timing components (Did work under extended warranty, not many shops will)2001 Tahoe - EVAP system, brakes, and tune-up2012 Buick Rendezvous - warped head/blown motor diagnostic.

  Maura Dolormente
5 months ago
Totally trustworthy. Very reasonable prices. They let you know what should be done and what can wait. They don't upsell just to make profit. They are part of the community and service reflects that

  Giovanni DiPrima
8 months ago
We had a vehicle that was experiencing overheating issues when carrying a load. After using our OBD scanner, we diagnosed the problem to be a potential vacuum leak. However, when we were due to bring in the vehicle for inspection, the repair shop called us to reschedule due to their busy schedule. While this was inconvenient, it wasn't a significant issue. We relayed what our OBD scanner had detected, mentioning specifically that the overheating issue only occurred under load. We offered to bring our trailer for them to use in replicating the problem. We also expressed to them our time constraints. They assured us that it would not be a problem and promised to do their best.Regrettably, their "best" effort resulted in our vehicle being left untouched for a full week. They then informed us that their OBD scanners could not read our vehicle. However, we had brought our own OBD scanner to their repair shop. Upon testing it on our car at their facility, we ascertained that it was working perfectly fine. Despite presenting them with this solution, the owner flatly refused to work on our vehicle. When we asked for an explanation, they persisted that their scanners wouldn't work on it. The owner then stated they didn't have a load to test the vehicle, even though we had previously offered to provide our trailer. The conversation concluded abruptly with the owner stating, "Well, you can just work on it then. I'm the owner and I can do what I want."I asked, "Just to clarify, you're unable to work on the vehicle because your OBD readers aren't working? Yet, we brought one that does work and is available for you to use and despite our offer to bring our trailer for load testing, you're stating the lack of load as a reason?" In response, all he reiterated was, "I am the owner, I can do what I want. You need to leave."Following some intense arguments, we decided to leave as soon as we received our key. Unfortunately, it turned out that the owner had misplaced it and ended up spending the next 20 minutes attempting to locate it. We eventually left, filled with frustration, especially as we lacked the time to take our vehicle to another mechanic. Consequently, we have now been stuck with the additional cost of having to rent a vehicle, as well as having to seek a different mechanic to examine our vehicle upon our return.I suspect that this repair shop is prone to saying 'yes' on the phone just to draw you in. However, if they find the job too taxing or if they are unable to fix it, they may resort to telling lies such as "Our OBD can't read it." I believe they prefer to prioritize easier, more profitable work over complex tasks.

  Diana Homesley
6 months ago
BUSTED! ON 9/20/23 my daughter and I dropped my vehicle off for a simple oil change.Approximately 1 hour later sitting at a red light at 1431&Lohmans Ford Rd (Lago Vista, Tx) my vehicle that I had just dropped off 3 miles behind me is cruising thru MY light! I couldn't believe my eyes but...To make a long story short.. he said they sometimes do have to drive a customers vehicle to his home at Arkansas Bend area(another 8 miles)because he sometimes has better equipment at his "simi" other shop. So what happens if you wreck???I am so disappointed. This was just an oil change and I wasn't even compensated for my gas. Guess I should be thankful he didn't wreck.Don't take your vehicle here unless it needs a joy ride.

  Christina Schwartz
9 months ago
I have never trusted anyone before with my H2 other than the dealer. I heard good things and took my H2 and they fixed problems pretty reasonably. They warranty their work!Services: Electrical repair, Air & cabin filter replacementServices: Electrical repair, Air & cabin filter replacement

  Jill Youssefi
a year ago
First off, let turn off by saying that I have trust issues. I have valid trust issues with Mechanics around these parts. Anywhere I m cautious. Not being from here originally I was scared. I have A one owner Ford Taurus ,2014. I couldn t pass inspection due to a Cadillac converter s being bad. Around and went to three places two in Cedar Park and the Phoenix automotive down the street from Lago Vista. They all quoted me a lot more than this gentleman. By the way his name is Brian. He is the owner and the guy that I spoke to. It was a grip more at all the other places and I was so distraught and hopeless. With that being said I had to wait for my tax money and I got it fixed. He had it done within six days and offered to go get my inspection for me. It s very important that they let people know what a good job Brian and his crew did.I am big on reading reviews and researching the businesses in general. So if you need car work done, please go to your neighborhood automotive. It s those old fashion old-school qualities I appreciate. It s just common courtesy and empathy and chivalry.

  Scott Blanchard
a year ago
I can't say enough good things about this shop. Bryan is honest, knowledgeable, straightforward and has gone above and beyond for me. He and Ed are both great guys and I trust them with my vehicles Repeat customer. Highly recommend!Services: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Air conditioning, Oil changeServices: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Air conditioning, Oil change

  Melissa Lynn
8 months ago
Always friendly, knowledgeable and don't try to "find extra things" wrong and take advantage of me bc I'm a woman... they're honest mechanics and give a veteran discount too. I trust these expert guys!!

  LaRaine Murphy
2 years ago
Brian and crew are great! First, he offered up info that saved me $100 on the tow, with no benefit to himself right off the bat. Theres some incredible customer svc right there.We had such an unusual and off the wall mechanical issue that everyone was stumped. Rather than throw everything at the problem (at our expense) he and his mechanics took the time to actually diagnose the problem. After finally figuring out the gremlin in our vehicle, Brian adjusted the bill to reduce the cost of the tried and failed it was a remarkably fair price, and i now believe they can fix ANYTHING.Decent, knowledgable and full of integrity. This is a great shop.

  Lori Miller
5 months ago
This neighborhood shop IS THE BEST!!! Intelligent, professional, and educational! VERY HONEST!

  Mat Magana
2 years ago
Brian and his crew are fantastic. Their combined knowledge and customer service is second to none. I have taken a couple of cars to them since they opened and haven t been disappointed yet! Thanks Brian!

  Joseph Rumpsa
a year ago
One of the best mechanics in the Austin area! Honest, kind, AND way more knowledgeable than the dealerships. Y'all have definitely earned my repeat business!

  Mary Cowan
a year ago
Brian was unable to fix the problem due to it being a software issue. He explained everything to me and returned all my calls. I highly recommend!!

  Carlos Villafuerte
11 months ago
Great service owner was on site and took care of my car, got me back the road faster than expected.

  Shayne Davis
2 years ago
Ed was awesome, honest and did quality work and got our work truck back in to operational state so we can run our business and now we have cold AC. Quality work and good people.Service: Air conditioningService: Air conditioning

  Christopher Henneck
a year ago
Brian and the guys are great! Help get my wife's car back on the road in no time..

  George Rarey
9 months ago
These guys are goodFixed my brakes and window

  Sarah Alanis
3 years ago
I love this place and the guys that work there! They don t overcharge you or anything they just do what is needed. Cannot recommend this place enough!Service: General repairs & maintenanceService: General repairs & maintenance

  Anthony Cepeda
a year ago
To busy to return peoples calls I guess they have plenty of work

  DM squared
2 years ago
Absolute stand up shop.