Tesla

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Casa Real Estate
3 months ago
I read bad reviews and I was skeptical about coming in to service my Tesla model X.I set up my appointment for 8:30 and I had to wait until about 9:15am. I came in on time and I was just told to sit down and wait by a lady with a bad attitude apparently they have a system where they call your name as people check in so if I was you I would give myself plenty of time to drop off vehicle.My experience got better once Christopher at the front desk started talking to me. He took great care of me and heard all my questions and concerns. He explained the process and took care of the few issues my Tesla X had.If I was you I would ask to get taken care of by Christopher. This guy had a great attitude and gave me excellent customer service. I was afraid I was going to be another 1 star review but Christopher changed all of that.I m giving only 4 stars only because how long the wait time to get seen was even though I had scheduled my appointment at 8:30am.Don t be afraid to come in and make sure you ask for Christopher if you want a great experience from the beginning.

  Ruochen Liao
2 months ago
Out of the 2 service centers in DFW, this one is far better than the Dallas one. I have taken both my model 3 and model Y here for rattles. The Dallas SC would just say "could not reproduce problem" or "this is within spec". The technicians at fort worth SC would actually listen to your concern and genuinely try their best to locate the issue. Both of my cars are now rattle free and I am very happy.

  Raymond Taylor
11 months ago
2022 Model S. 4 service appointments.1: from delivery there was damage on my wood grain dash. They replaced it at my house no questions asked within a couple weeks when the part came in.2: My floor mats and cover panels in rear were not delivered with car. I had to schedule a separate appointment. They delivered them within 4 weeks once the parts became available.3: One of my headlights had a section that had gone out (7 months into ownership). They replaced it at my house no questions asked.4: From the time my vehicle died I had a tow truck on site to deliver it to the local service center within a few hours. The tow truck driver even gave me a ride to the service center. I was provided a loaner vehicle for the two weeks that my car was in service. When my car was ready, Tesla delivered it to my house and picked up the loaner vehicle to save me a trip. Everything was covered under warranty as the car is 8 months old with 13,000 miles.Issue: Blown rear inverter (motor) and pyro fuse.The only thing I would do differently is have them tell me why the rear motor blew so soon. A vehicle only 8 months old should not have that issue of course, so I have to assume it was a faulty component from the factory. I also wish it were easier to speak to a service representative at my local service center. Regardless of those recommendations, the customer service and the way they have taken care of me and my car was extremely satisfactory. I hope it continues post warranty repairs.

  Seth Anderson
3 months ago
This place sets the appointment time and says you can drop off without coming inside, but that is not the case they are appear to be understaffed. Then if you try and point out that the system is broken as the app is telling you one thing and the process is completely different they get incredibly rude. However, they can afford to have two people work on restocking the coffee area so that s great, but I need to leave!

  Jarrod
2 years ago
I've had my vehicle for less than 1 week and < 300 miles.�3 Tesla associates assured me that Tesla would absolutely fix any issues (mechanical�and cosmetic) from the factory. I was told this before ordering, prior to deliver, and at delivery.�I took these 3 employees at their word and accepted delivery, inspected the vehicle, and reported about 15 issues within 48 hours. At my service appointment checkin, I was informed by the advisor who did initial inspection that they would charge me to inspect any issue that they determine to be "within spec", but he believed my concerns were valid warranty claims. When asked where I could see a general list of what is and is not "within spec" to avoid wasting money, he said they don't make that information public and I need to trust their "72 point inspection". I laughed and said, "If there really was a thorough inspection we wouldn't be having this conversation." He laughed and said "I've not personally seen some of these issues before, I'm sure they will fix them." They gave me Uber credits, I went home and got the car back the next morning.The service center fixed a few issues to satisfaction. They sort of tried to fix a few others, and charged me $120 to refuse to fix the rest. These include exterior paint bubbles and chips in several places, headlight and tail light misaligned, door seal coming loose, 2 doors and frunk very difficult to close, and a rear bumper gap wide enough to see the clips, etc... They charged me $20 a piece to look at each concern for a few seconds and say "these issues are typical of new models from the factory so we deem them to be within spec .�- exact words.I am positive it is not normal to mislead a customer, then charge them to not fix something. I brought my concerns to the guy at the front desk who seemed like he was the Service Manager. He told me they will not fix any cosmetic issues, which is completely contradictory of what the (now 4 different) Tesla employees stated prior. His main concern was getting the name of the employees who told me otherwise so he could correct them. He would not waive the fees or have the issues fixed. He said they outsource paint and body�repair - which they are not willing to do in my case. I've heard many Tesla owners tell me they had those exact same issues fixed under warranty. If Tesla refuses to make it right, then they should refund me the charges for "courtesy inspection" fees at the very least. That is a ridiculous policy for the first service appointment on a brand new vehicle. I understand production issues happen, but rectification is completely possible and necessary.I should note that every Tesla employee I spoke with was friendly... even when they were telling me I had to pay for them to not fix production issues on a brand new car.If you are going to buy a Tesla understand that it will likely have some flaws ranging from minor to severe. The service center has the ultimate decision on what they will or will not honor. There is no escalation path, no customer service to call or email, and no corporate feedback email. You are at the mercy of the decisions made by the service center, period. They will issue you Uber credits, but you won't get a loaner vehicle 99% of the time. The cars are great. The service is unbelievably bad. My case isn't even that bad compared to others. They are a growing company and hopefully they will put more focus on the service experience someday.

  Ashish Mishra
a month ago
Facility staff are welcoming . They have plenty of models available and car are given for 30 min test ride and multiple appointments can be booked one after another to try out any of S3XY . Facility is clean and have standard refreshments as well you would expect from a car dealer . Tesla Staff will follow up prior , during and after appointment.

  Anthony Childs
2 weeks ago
Damn, these boys work fast!Appointment at 7:30am so I show up a few minutes early just to be safe, had a tech riding with me in under 10 minutes, major problem diagnosed almost immediately so we had back and he does a write up, I'm in a loaner about 10 minutes later and on my way to work while they confirm the issues with my Tesla.By the time I'm off work at 5pm the same DAY they had confirmed the issue, given me a detailed write up of what they did pre and post maintenence, as well as completely handled both issues I reported without a problem or trying to brush me off.I picked my Tesla up right after work and drove it home with a smile after confirming to myself whether or not they had clearly fixed my issues (rear wheel bearing causing a lot of noise/vibration and a loud whistling from the front driver side during highway speeds).Incredible process that could not have been more seemless. Hopefully you guys know how much you're appreciated! And I know this won't be everyone's experience but this is exactly what happened for me.Thanks to the Tesla team at Fort Worth SC.

  John Sinclair
2 months ago
Set an appointment to test drive a model Y only to told that I would have to wait because they let a walk up customer take my ride and asked me wait 20+ minutes until the car comes back. Are you f ing kidding me? tesla DOES NOT RESPECT MY TIME. WHAT THE HELL ARE APPOINTMENTS FOR??Update! After making another online appointment, Danny made sure a car was assigned to my demo drive. Danny was super nice and everything went very well. I belive I will be making a Tesla purchase in the very near future! Danny is a great help!!

  Robert Starr
2 weeks ago
Knowledgeable people who could answer pretty much any question you have about Tesla. They do have a limited staff, so be patient. Free coffee, and snacks. Free charging if you have a Tesla. Free Wi-Fi if you need to do your updates.

  Macey Bloodworth
9 months ago
My personal experience with picking up my brand new Tesla was more than immaculate! It was scheduled to arrive on the 29th which was my fianc�s birthday. A couple days prior, I received a call that there would be a slight delay in the delivery of the car so it wouldn t be ready for pickup until the 30th. Of course I was super bummed (hence it being my fianc�s birthday) and it would ve been perfect to be delivered on that day. However, I knew there was an actual person that was driving it across multiple state lines trying to deliver as fast as possible and I give props to that person! I let them know that I would still immediately come in if by chance it still delivered by the 29th. Fast forward to that day, I received a call around mid morning from the amazing service guys who informed me my tesla had arrived as originally intended and it would be ready for pickup just a few hours later! I was so beyond excited and thankful for how hard everyone worked to execute the process and overall let me pick up on my fianc�s birthday! Jesse and Keith were more than awesome and helped me with the whole process once I got there. They made sure I didn t have any questions or needed any help and even gave me a super sleek matte black Tesla water flask!! I had the best experience and everything worked out so amazing. Even if I wouldn t have received the car untilthe 30th, I would ve still been blown away by the customer service. They provided the best experience and went above and beyond - so thank you all so much!

  George K
8 months ago
We picked up our first Tesla today. Jesse was awesome! He was very patient and answered all my wife questions . He even took the time to help her setup a few things for her vehicle. Thank you so much!

  Marvin Hall
5 months ago
Terrible service, made a mobile appointment, tech arrives with a red tow hook cover instead of a grey which is the color of my car, no worries I understand mistakes happen. He then tells me he will be back by tomorrow with the correct part and never answered any of my calls or texts. At least communicate with me. His name is Garo Avanessi

  James Smith
3 years ago
I purchased a model 3, took delivery on a Thursday afternoon at this location. Within a few hours, the autopilot camera on the rear passenger side malfunctioned and I realized I had no idea what to do. There were no instructions but I figured out there s a request service option within the app. The soonest appointment they had available was the following Wednesday!I decided to go into the service center in hopes of speaking with someone, after all they had just cleared my car for delivery not even 24 hours ago. When I got there, there was no signage instructing where customers should go so I just went up to the glass doors and entered what looked like a lobby. There s an office immediately to the left of entrance and a chair of two between it and a unisex restroom.No one was in the office so I waited. After seeing employees come and go the same door I came in, I began to wonder if I was in the right place or maybe I should go around the building. I asked one guy and he assured me I was in the right place but just needed to go into the garage where the receptionist was.I went in there and just didn t get good vibes. Almost like I was bothering him. I was annoyed at the point. Mostly at my own lack of awareness, but quickly got over it applying a well, now you know mentality. Needless to say, the gentleman was not helpful and just reiterated what was in the app. Apparently the end of the quarter gets them behind so they re usually backed up and just absolutely cannot help anyone walking in.I m only sharing this review because the other reviews led me to believe you could just walk in and get help. That s not always the case, so now I know and sharing with you so that you might too!

  Marzhan Hargan
a month ago
Super friendly staff, my repairs were completed so quickly. Jazmine, Vivian, and Tyrese in the service center were great.Place was super clean and chill.

  Steve E
5 months ago
This may be the smallest of the 3 Tesla service centers in the DFW metroplex but, for service, this is the best location. The staff here is always happy to see and greet customers. When discussing your car's issues, the feeling is that they are genuinely interested in what is happening rather than quickly dismissing it. This location is least convenient for me, but worth it.

  Greg Villasenor
a month ago
Honestly don t know why people leave bad reviews, staff was very helpful when showing me how to use the app for the repair appointment. Cool location, great employees

  Bob Franklin
6 months ago
Once again, and this happened about half of the times I've visited Tesla service over a half a million miles, I feel screwed over because I had to pay for something, 2 things this time, that had been worked on before, and that I believe, deliberately or not I can't determine, that they break trying to fix each time. I can't believe that I really will go all the way to Dallas for all service now, but go I will. The manager flat-out refused to contact me, they said they checked the tire pressure and didn't, they said they had parked the vehicle for after-hours pickup, but the key was inside the building when we were picked it up, I was asked to approve a 5000 $ estimate without explanation of how important it would be to get one of the repairs done, my service advisor Vivian even called me about it without that information, it turned out to be not that important, and minutes before it had been scheduled to be done, completion estimate changed, and I had to wait another 5 days for it to be done, including a weekend, with no communication at any point about this change. What I just listed is one experience. In the past, they have returned my car after fixing the suspension with interior plastic trim missing and then gaslit me that it had already been missing, but it turned out to been removed; they've replaced a headlight for 1500 $ but installed it aimed at the ground, and they didn't believe me and I had to scream at a guy to get them to take it back to fix it right, which they did. After half a million miles of Tesla service, I don't believe Tesla service will ever improve.

  Sameer Dave
3 months ago
Went here for service and test drive, both times I had a very good experience. Although if you need a substitute car when dropping off your car make sure they have a loaner available.

  Dennis K
a year ago
According to them paint bubbling and pilling off is apparently my fault and it's not covered by warranty.Had my appointment cancelled without my consent. Worst customer service ever.

  Mohit saraswat
9 months ago
I recently purchased a new Tesla, and unfortunately, I discovered both a scratch on the screen monitor and a dent on the front trunk. I promptly contacted the Tesla service center to report these issues and seek assistance. However, I have yet to receive a response from them regarding my concerns.As a new Tesla owner, it is disappointing to encounter multiple issues, including a scratch on the screen monitor and a dent on the front trunk. Both of these damages significantly impact the overall appearance and functionality of the vehicle.I have taken clear photos of the scratch on the screen monitor and the dent on the front trunk as evidence. I am eager to have these issues resolved and restore my vehicle to its original condition.Considering the current lack of response, I am concerned about the level of customer service provided by the Tesla service center. As a renowned brand, Tesla has a reputation for exceptional customer satisfaction, and I hope they will address my concerns promptly and effectively.I kindly request the service center to acknowledge my reports and provide guidance on the next steps to rectify the scratch on the screen monitor and the dent on the front trunk. As a valued customer, I trust that Tesla will prioritize my concerns and ensure a satisfactory resolution.Once the issues are resolved and I have experienced the service center's resolution process, I will be able to provide a more comprehensive review of my overall experience with Tesla.

  Ace Ruelas
5 months ago
I love that it is a simple showroom. They have 4 models on display. You can get in and check the quality for yourself. Tesla seems to put a lot of thought into these cars. I look forward to purchasing a Tesla soon.

  Mike Wanderski
7 months ago
Great experience with the service team. They were communicative and friendly, even offered a test drive of the Model X while I was waiting for my car to be serviced. They addressed all of my initial issues when I picked up the car, got them all fixed, and I was out under two hours. Patrick and Vivian were extremely helpful and made the experience great. Telsa has been known for subpar service, but I only experienced greatness at this service location.

  Nelson
8 months ago
Firstly, my wife visited the service center with a tire/alignment issue, and instead of receiving the prompt and professional assistance one would expect from such a renowned company, she was allowed to leave the lot with a dangerously low tire pressure. It is appalling that a supposedly reputable service center would overlook such a basic safety check, putting her at risk while on the road.Furthermore, she was made to wait an excruciatingly long hour just to get a mere estimate on the cost for tire repairs. This level of inefficiency and disregard for customers' time is simply unacceptable and shows a complete lack of respect for the value of their clients' time.In addition, I have personally experienced deceitful practices at. a different service center (Austin) just three months ago. They coerced me into purchasing a new tire and performing an alignment, which has now proven to be a sham, given the tire issues my car is facing today. After telling the service members about this It is disheartening to know that they are willing to exploit their customers, making them pay for unnecessary services without ensuring that they are properly addressed.Overall, my encounters with Fort Worth Tesla Service Center have been nothing short of a nightmare. Their lack of professionalism, carelessness towards customer safety, and deceptive practices have left a lasting negative impression. I am deeply disappointed in the way they have conducted themselves, and I sincerely hope they take immediate action to rectify their flawed approach to customer service.As a devoted Tesla enthusiast, it pains me to see such a prestigious brand tarnished by the actions of a poorly managed service center. I expect better, and I strongly urge others to think twice before entrusting their valuable vehicles to this establishment.I hope this review serves as a wake-up call to the management of Fort Worth Tesla Service Center, and they take the necessary steps to improve their service and regain the trust of their customers.

  Michelle Weathered
10 months ago
I had a bad experience both times my car had to get serviced at this location. I had to have my car towed to them for starters because it was not drivable due to a software problem. When the car was delivered to them for service, they didn't address the problems it was towed there for. I made them aware that the issues had not been addressed and was told they didn't have a record of the issues I was stating even though all service communication is done through the Tesla app. They insisted that I come pick up my car (remember it is still not drivable) and I refused to do so since the problems were not resolved. I was told that I would be charged $35.00 a day for my car to remain there until I picked it up. At this point, I had to schedule another service appointment which was two weeks out to again hopefully address the original issues it was sent there for in the first place. On the day of my appointment, I happened to notice while communicating with the service team via the app that my battery was low (1%) I asked them to please charge it to avoid potential battery damage and their response to me was that the chargers were mainly for new delivery vehicles. I was livid at this point. Once I get my vehicle back from them I will be going to another location for service from now on.Services: Electrical, Brake service & repair

  Chris Bachelor
7 months ago
Friendly staff, very quick service for my walk-in to take care of a 12v battery replacement (i was receiving warnings about it starting to degrade). They even offered me a loaner to go get lunch, and the battery replacement was done before i even finished eating. Nice.

  j h
7 months ago
Horrible maintenance and service. We had an issue with the 12v battery and had to have Teslas Roadside service tow our Model Y for repair. In the process the tow truck driver broke the driver side door panel and refused to report it. Long story short we are still waiting for the door panel to be replaced because the last 3 service calls to repair it it was either the wrong color or the wrong door. Get it together Tesla. Very unimpressive and unprofessional. You gotta do better Elon.

  Ashlee Breitenstein
6 months ago
Made a 2pm appt and arrived at about 1:50pm, I asked if I had to check in with anyone and was told essentially to take a seat because the appt ahead of me was running late. When he came back to check me in he said what questions can I answer for you, I explained I know nothing about an electric car and would like him to accompany me on the demo ride. He said "I have 6 appointments at 2pm and I'm the only person here so I can't leave". I asked if his job was not to sell me on a car? I was prepared to spend $80k on a car today but unfortunately it won't be here. I could walk into mercedes or bmw and have impeccable service (like I've had up to this point). Gave Tesla a chance and I'm not impressed in the slightest. Sales person needs an attitude adjustment, you're there to take care of your customers.

  Laura Hirth
7 months ago
The repair experience is getting better! I m out of warranty now, but I had a minor issue with some noise on the front suspension (which they had repaired ~6 months ago). They took care of it, no cost to me, and was Nate so nice and helpful! Thank you!

  Tony Ruiz
3 years ago
Took my car in for a warranty issue and Tesla team was able to fix same day. New part was in inventory therefore repair was possible for same day. Only wish they would have loaner vehicles instead of uber vouchers. Really wanted to test ride the new Raven Model S. Also, glad this service center is finally open, if not I would have had to drive an hour plus to get to the Dallas service center.

  Shoumik Chakravarty
2 years ago
Be very careful when you give your vechile for service here. I observed stretch marks in my seat post service to which they called out that this is my responsibility. I love My Tesla and i am 100% there were no such marks before the service. They offered to do a steam repair at my cost which i eventually did but has not helped either. At the very least should have the courtsey to repair the seat on good will but flatly refused. Not coming back here.