Park Place Motorcars Mercedes-Benz Fort Worth

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amberlee
a month ago
What a fantastic experience! In all my life of buying and selling cars, never have I ever had a better experience anywhere than I did at Park Place Fort Worth!! Our Sales Experience Manager Mercedes Lopez was amazing throughout the whole process. We had great interactions with Joe Sandoval who was very attentive. Ernesto Rodriguez in Service kept us up to date on the progress for some items we were having done as well. World class service and I wasn t even purchasing a Mercedes. But if I was, I assure you it would be from Park Place of Fort Worth. I was greeted, smiled at and addressed at every turn. Even someone sitting in their office stopped what they were doing to show me where the restroom was. Thank you all for everything!

  Elle mg
a week ago
Shay is extremely patient and has your best interest like she did with me on dealing with my transaction. Her professionalism along with her warm personality makes the whole experience very comfortable and pleasant. Excellent service !!

  Anthony Silverback Garcia
3 months ago
"I had a fantastic experience at Park Place! Christina & Ashlyn both were amazing throughout the process they were very knowledgeable and went above and beyond to make sure I found the right car for my wife. The financing process was smooth and easy, and I never felt pressured to make a decision. I would definitely recommend this dealership to anyone in the market for a new car."

  Ba Tran
5 months ago
I am extremely happy with the transaction at Park Place Motocars MB in Fort Worth. Thomas B and Corey B are very good to work with and extremely transparent. I truly enjoy the experience and fun stories we shared. I love the GLS 600 Maybach that I purchased.

  Kerry Stevenson
a week ago
My salesman Tom was great, I still have to disagree how finance was handled. They informed Tom that they put the deal in requiring a down payment. I was disappointed when I was told that so I gave 250, 00 down instead of 1500.00 and a credit score of 658, which I was told that the car being a 2012 has to be financed at 12.99, which I knew was true but I wanted the car.

  Aiyana Harris
a month ago
Cierra was honestly the best person I could ve asked for during this process! She made everything so smooth and got me the best deal compared to other dealerships I ve gone to. Corey was also very efficient and bent over backwards to get us what we needed. Highly recommend them both!! Thanks to them I got the car of my dreams! Thank you, thank you, thank you!!!

  Antoine Sanders
2 months ago
My Fiance and I recently purchased a Mercedes our first one. I went to the service drive to ask questions about the vehicle and Ernesto Rodriguez was very helpful and answered any and all questions we had, he also showed us features we didn't know we had. We also returned for a software update and he again took care of us treated us as apart of the family we will always be return customers because of his attentiveness and generosity. We're very happy to be apart of the park place experience thank you Ernesto

  william madison
2 months ago
Great experience! Mercedes was my sales person. She was awesome! I bought my car 100% online everything was explained clearly went really smoothly the car was better than described. I would recommend Park Place Ft worth to anyone looking for a quality vehicle and a dealership with integrity. 5 stars!

  Sang Luu
a month ago
My buying experience at Park Place Mercedes-Benz Fort Worth was exceptional. Davon is very informative with his products and well explained all the functions on the GLC-300 which I purchased. We had a fun time and he even went above and beyond to give me a good deal. Since I live a quite distance from the dealship, they delivered my car to my house on my desired day. When I went for my new key replacement, Ernesto assisted me with care . I appreciate all the services I received at this location. When you making a luxury purchase, you want to choose a place that you feel welcomed and well served.

  Rozalynd Harris
a month ago
Cierra is amazing!!! She helped my daughter buy her first vehicle. She s patient and knowledgeable and took the time to explain all the details. She discussed all aspects of the process and held her hand. My daughter was already approved prior to searching for a car so when she came in and Corey in finance got her a better deal with a MUCH lower rate and monthly payment. My daughter has never been happier and loves her new car. Thank you to Cierra and Corey for making this experience the best for her.

  Nadia
2 weeks ago
Cierra Nelson was such a pleasure to work with. When I tell you that I had over 100 questions, but she answered each one in detail. Her customer service was hands down some of the best customer service that I have received in a long time. Thank you Park Place for such a great experience.

  Matthew James Albury
a month ago
Cierra Nelson took great care of us and gave us an amazing experience through her great customer service. She made it feel like a conversation and not a transaction which made it so much better. Definitely recommend coming to see her for your car needs!

  Phillip Johnson
6 months ago
My salesperson, Mercedes Lopez, was an absolute pleasure to work with. From the moment I called about the vehicle, to the moment I drove off, I felt like I was treated with great respect and honesty. The vehicle was presented beautifully and I never felt like I was getting taken advantage of. Thank you Mercedes and Park Place MB for such an awesome, painless, experience!

  Stacy Boyd
a month ago
Mrs. Shia Moore McCoy welcomed us with open arms and made us feel right at home. She had the vehicle ready for the test drive and super knowledgeable with information pertaining to the vehicle. Shia was awesome and we loved her helping us and we will gladly seek her out to assist us with our next purchase. Corey Bozo made everything possible and ensured we were taken care of during our visit. These two are an awesome team! Thanks a million.

  Sai Kakumanu
4 months ago
Purchased car was spotless and in excellent condition. However the sales experience was the worst ever for me. The only time the sales rep(Mecedes Lopez) was responsive was when collecting the deposit on the car. Once the deposit was taken, countless messages and phone calls went unanswered. The rep was rude in her messages, courtesy gone with the wind. Their MO seems to be this. Non-local customers who call and pay a deposit for a vehicle are last in their list. They assume the sale in hand and go about their business without answering calls, nor returning messages for days together. I almost cancelled the deal, except I spent time and energy shortlisting a particular model/color/miles of a vehicle. Long story short, guys looking to purchase remotely - be ready to face nasty customer service. Car purchased was super though, luckily. There were spots of good service exhibited by the store, like taking the time and effort to fill the tank before delivery, shipping the vehicle in time etc probably by the store management. But other buyers, please ensure you talk and set the expectations around communication protocol with the sales rep first.

  I Lin
a month ago
Checking car's availability wastes you a lot of time. Inventory status on website is lagged by at least 3 weeks. It is reactive that sales agent and customer specialist cannot give you a correct inventory status in the first place. I was told the car was sold twice after 1 day or 2 hours. Sales agent Tom Bartle even asked for my driver license to schedule a test drive before he confirmed that car had gone. More so, I was ready to pay deposit to secure the car. After that, I called to front desk to double check, and again that specialist lady got mixed again on inventory status, ending impatiently hung up the phone call. Please be professional, and make sure information is right before jump to next step. Purchasing a Mercedes is not like buying groceries in farmers market. I won't buy a car here.

  Sandy Scott
3 months ago
Tom Bartle was very helpful throughout the 2 days I spoke with him over the phone. Very pleasant, proficient and concise. He made the online buying experience one that I prefer now.I have reached out to Tom on several occasions about the car owner's manual. He has sent me a PDF file and a flash drive (which is so very nice and really going above and beyond), but still hasn't come up with the actual manual that should be in the car. I realize this is not his fault, but it sure would be great business, get a five star rating and an amazing Google review if the owner's manual were furnished.

  Z Berumen
11 months ago
Davon was my sales representative. He welcomed me in the show room, pulled keys for each and everyone of the vehicles I was interested in, and provided information throughout my search. I was able to fill out the app at home and was approved in under 30 seconds. I was impressed! It was seem less. Davon still made in effort to look into the app after the great deal I received to make sure it was the best deal. The day of pick up he had my paper work ready for signature and my car parked in-front ready to come home with me. Thank you for the pleasant experience and for making it memorable!

  Jeanetta Bellinger
5 months ago
My experience was such an awesome experience. From the moment I walked in to the end as I walked out with my new keys in hand. The approval process was super fast and easy. The best part of my experience was the wonderful customer service that I experience with my sales person Mr. Ray Charles. It was like the one stop shop. I definitely loved the fact that he was also my fiance guy as well. He made sure all my questions were answered and he took the time needed with me to explain the entire process. He never once tried to talk me into getting a different vehicle, like most dealerships do. He had me approved for the vehicle I wanted, before I even entered the building. My entire buying experience was the best experience I have ever had! Thank you again Sir, job well done!

  Kelley Keith
2 months ago
Nothing to say, but it was a wonderful experience. Tom Bartle took care of me and was very pleasant. No pressure just worked Very hard to make me feel very confident about my purchase. And I love it! Thanks, Tom, Park Place, Fort Worth I would recommend it to everyone.

  Joel Harden
2 months ago
Wanted to thank Ashton in the service department for always doing a fantastic job assisting our family with our vehicles. He's always very knowledgeable and professional. He goes out of his way to make sure we are well taken care of. Good hire Park Place!

  Lisa Mori
a month ago
My experience was amazing!! Zane and Ashlyn were awesome to work with. The buying process was the easiest I have ever experienced. I am one that usually dreads buying a car, never again!!!

  Jeff Perkins
9 months ago
Just picked up my new c43 Amg first time ever buying a Park Place vehicle. I can say that I will be back!!! The team of Cristina and Shay made the deal happen nice and smoothly. I came in just to browse and left with the best experience buying a car. I got the terms I needed with help from the finance team and plenty of water since it's hot outside 107� great job.

  L P
a year ago
Black Excellence was just delivered and couldn t have been a more amazing and seamless transaction! Thank you for everything Davon! You re the man! If you re looking for white glove service check them out! Eric, the manager called me right after and provided his contact info for any needs and to check on me! Thanks again gentleman!

  Dibya Prakash Mohapatra
5 months ago
Our car buying experience at Park Place Motorcars was great. From the moment we walked in, the staff was friendly and attentive. The salesperson, Mercedes Lopez, was knowledgeable, extremely patient in answering all our questions and helping us find the perfect vehicle that suited our needs and budget.The entire process, from test driving to financing, was straightforward and efficient. Mercedes provided me a fair deal, and the financing options were explained clearly. I never felt pressured or rushed, and that made the experience stress-free.The dealership went the extra mile to ensure the car was in perfect condition. Overall, it was a top-notch car buying experience, and I would highly recommend Park Place Motorcars to anyone looking for a new/used vehicle.

  Jonathan Lavenski
10 months ago
Purchased my 2023 GLC300 4Matic from Kevin Watson today. The process was fast and painless and he answered all of my questions and made sure I understand the vehicle. He was extremely professional throughout the entire process and genuinely seemed happy to earn my business. This is my first Mercedes-Benz and I m super excited to have it and see where it takes me!

  Bridgette Dallas Davis Diamond
2 years ago
Had a great experience here!!Very friendly and helpful staff.The GM George Johnson was very friendly and helpful in getting me the vehicle I wanted!! I recommend this place for your vehicle needs. Travis and Marlin are great salesman! Tell them Bridget sent you

  Jamey Brooks
3 weeks ago
Corey Bozo is a master at his job and always goes the extra mile for customers! Kevin also works extremely hard for patrons to ensure we receive the absolute best in service and satisfaction! Mercedes stands on its own as THE leader in automobile manufacturing and a big reason is staff like these two! Thank you all so much and I love my GLB!

  Lori Davis
a month ago
We had an excellent experience purchasing our car from Park Place Mercedes Ft. Worth. David Lievrouw, our sales consultant, was so knowledgeable and professional. We highly recommend this dealership.

  Brandi Woodham
6 months ago
We have been a Park Place customer before and decided to come back for the purchase of our Mercedes. Shay was absolutely amazing and made the process very quick and easy. She was immediately able to get us the price we thought was fair for the vehicle. She even personally delivered our vehicle to our home on an unbeknownst to us stormy evening! We know Park Place will continue to serve us as we bring our car in for it's maintenance when needed. We look forward to coming back in a few years when we pass this current car to our soon to be teens and mama needs a new one! Thank you for your dedication to making customers feel taken care of.