New Europa Paint & Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Esmeralda Gonzalez
a year ago
Where do I begin?! Excellent, fast and efficient service from the moment I called for an inquiry. Kelly and Joel have been very patient with me/insurance/& parts being delayed. They have blown me away with their work, my car looks better than it did even before the accident. I was referred here by my sister and I will continue to let everyone else know about this location! I can t thank New Europa & team enough!Services: Painting, Body & Trim

  Peter
4 years ago
Although I didn t expect much, they went above and beyond! The car after the repairs looked better than the car even before the accident!!! I kid you not, I am so impressed with their work. They were genuinely detailed, thorough, and took the time to explain everything to me. They were fast, courteous, with exceptional quality, and gave me an honest good price compared to other shops!New Europa Paint & Collision is the ONLY #1 trustworthy body shop I would recommend after doing hours of research on other shops and would go back without hesitation since they give a guaranteed lifetime warranty on all repairs!

  Rafael Cabello
4 years ago
This is my third time coming to New Europa and I will continue to come back to them. Their work is exceptional and the staff goes out of their way to make sure their customers are pleased. I can t thank Joel, Tonda and Jose enough for everything they ve done for me. I ve attached some before and afters of the amazing work they did on my car recently.

  B. Range
4 years ago
My side view mirror was completely knocked off. I took my car to New Europa Paint & Collision Center for repair. From the time I walked in the door inquiring about repairs, Tonda was awesome at getting this started. She explained start to finish how things would go. She helped me fill out paperwork and get repairs set up. Joel is very knowledgeable on collision repairs. Everything was smooth sailing. Tonda kept me informed on the status of my repair from start to finish. If you are looking for quality work with premium repairs. Check out New Europa Paint & Collision Center. You will not be disappointed. Tell Tonda I say hi!!!

  Caroline Harrison
2 years ago
Highly recommend them! Everyone there was really friendly, they were able to do the repair much sooner than other shops, and the end product is great! Good as new, thanks!Services: Painting, Body & TrimServices: Painting, Body & Trim

  David Hooper
8 years ago
Master Europa is an excellent shop, and I highly recommend them for any work on your vehicle. Melissa earned my business with her knowledge of Audi vehicles, professionalism, and willingness to accommodate my situation. My vehicle was clearly a high priority to them. The perfect paint work on my bumper by Jason was complimented by their tech who installed it and ensured everything was functioning like new. When I came to pick up my vehicle, I was greeted by name by Martin, the parts manager. To say I am satisfied would be an understatement.

  David Moorman
a year ago
Let me tell how great this place is and the awesome folks who own and run the place!! I will not take my car anyplace else going forward. They do a great job and are always fair on their pricing! They are truly a hidden gem, but definitely worth finding if you need body work. Always go to Angelo's for a cold large dark beer and great sliced beef sandwiches lol as they are only a few blocks away, for you people who don't know FTW!!

  Ashley Birdwell
2 years ago
This was such a great experience! We appreciate the service and work done to our vehicle. Got into a fender bender in June. Joel was so helpful and worked very hard to get my car looking back to original condition. Thank you so muchServices: Painting, Body & Trim, Air conditioningServices: Painting, Body & Trim, Air conditioning

  Carol Peters
4 years ago
I am pleased to recommend New Europa for repairs of all makes and models of vehicles. My Lexus 350 needed repairs on a fender and mirror. The whole team worked to satisfy my needs at the most cost effective price. All options were offered to me and the job was turned around on time. Anyone who needs honest assessments and thorough work should stop in. And, to be honest, the car was cleaner when I picked it up then it was when I turned it in! Details matter.

  Susy Johnson
6 years ago
My car was creamed by a valet driver and it needed many repairs. Master Europa expertly coordinated between the venue's insurance carrier and me to get the estimates submitted to the responsible party's insurance, and then to have the insurance inspector come and see my car. Jerryah, Troy and Mike were also very helpful with coordinating the Enterprise Rental Car and working on the supplemental estimates for additional work required on my car. I have always had a good experience with Master Europa. The most recent damage was extensive to the back end of my car, and they repaired everything PERFECTLY. The paint match is exact (Master Europa even gave me my own bottle of touch up paint in the color I need). All of the electrical components were repaired properly so that my in dash notification systems were restored. The trunk closes properly and the new bumper was installed flawlessly. Master Europa made an otherwise very stressful event super easy for me to deal with. I felt like I had an advocate and a friend in my corner. Thank you to EVERYONE AT MASTER EUROPA. I have never hit anything in my vehicle, but three times over the past 15 years my cars have sustained damage. I ONLY call Master Europa when I need body damage repaired.

  Lisa Ford
4 years ago
Joel and New Europa have been amazing helping us with an old insurance claim and repair of our Jeep. He has been more than fair and gone above and beyond to get it done. Excellent customer service, craftsman ship and great eye for detail. We are so pleased!

  Jade Rudy
7 years ago
"Next week" is all I hear when I call asking when my Lexus will be done. My car has there since mid October. They tried blaming my insurance for the delays, but it turns out Troy submitted the paperwork to the wrong insurance in the first place. They wouldn't have known this if it wasn't for me complaining to my insurance agent a month later when I started getting frustrated with all of their excuses. She got in contact with the owner, Jeff, to find out exactly what was going on when the "honest mistake" was finally revealed after getting the run around for a month.They agreed to cover my extended rental car which was the least they could do considering the situation. And when I told Jeff this, he said the rental was all he would do and that they're "not even making money off the car anyway." He continued to make excuses about how they take too many cars in a day and can't keep up with the work. He said they start off with 3 cars and then end up taking 7. That's not my problem; train your staff to schedule correctly, submit paperwork correctly, get some customer service skills, and stop making excuses.I feel like they're not doing anything to speed up the process and just use excuse after excuse. Even after finding out it was their mistake, they told me there were multiple cars in line for paint and mine would end up having to wait in that line. How is that fair considering they are the ones who delayed the process a whole month by not filing the paperwork right in the first place? Troy even told me today that they can't rush the job due to quality.... well haven't you guys had PLENTY OF TIME to make sure the quality is perfect?! I've thrown away $1400 on payments for this leased 2016 Lexus since it has been there. What a waste.The customer is the one who suffers with this business, and they don't seem to want to make things right. Avoid them at all costs. And according to the recent reviews, it seems I'm not the only one with these issues.

  Courtney Tate
3 years ago
Joel and his team were amazing to work with! They were patient and thoroughly explained the process with me every step of the way. They worked with my insurance directly and went above and beyond to make sure I had a great experience with them. I would highly recommend them for any of your body work needs!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Nick R.
10 years ago
I've had my vehicle repaired there twice -- and as the previous reviewer indicated, they work on all makes and models. Both times my vehicle was returned to me in like-new condition along with a great detailing job. I would highly recommend Master Europa to anyone needing to have body work done on their vehicle.

  S Patel
5 years ago
Great service. I ve uses them before for minor fender benders for my BMW M and have always had a great experience. Professional and do a great job. Would recommend to anyone if you re looking for a body shop that does high end cars.

  David Soto
7 years ago
Terrible experience.I waited 5 weeks in line to have my bumper painted. After finally receiving my car, they took an extra 3 weeks to paint the bumper! And they did a terrible job. There are currently creases in the paint, the bumper is not properly seated, what a horrible experience. I am thinking on whether going back to have them correct the poor job or just finding a proper bodyshop. The manager lied to my face when I asked if the right parts had been replaced. Fumble after fumble. I came here because of the excellent reviews, and have left completely dissapointed.

  Melissa Meeks
5 years ago
DO NOT GO HERE. I had my car towed here by recommendation and cannot say how much I regret this decision. I am still dealing with this company 8 months after getting hit in a car wreck. They are deceptive in their practices, complete liars, waste your time, money, and will ultimately not fix your car properly. They GLUED the bracket on my front bumper. (SEE ALL PHOTOS WITH THIS POST.) Yes, glued instead of replacing. I didn't even know that was a thing! If I can save even ONE person from going to this shop, I will have helped my community!I was told it would take 2 weeks to repair my car. However, 2 MONTHS later is when I finally received my car. (And mind you, I still had to take it back in again even after that to get it fixed!) And the communication was terrible. Troy was the estimator and Joel was the production manager. I received aftermarket parts on my car when my car was a new car and that was the entire reason I had my car towed to their shop. It was clear I was only to have all NEW parts on my car. We communicated a lot about this prior to me towing my car to their shop. Troy was completely deceptive in his billing and so was the insurance adjuster. Aftermarket parts were put on my car and they lied about the parts on the billing. I ended up asking for receipts for everything, which Troy made as confusing as possible. Troy even left out multiple receipts until weeks later when I caught him lying. (Side note: The final bill will always reveal the whole picture. You should be able to look at who sold all the parts for each line item on your bill, and each part should have an associated part number. This isn't rocket science.) They were completely deceptive in their billing. This isn't illegal what they did to me (and I'm sure other people too. Other people can report them to the FTC, and Texas Attorney General's office.)TO THIS DAY, THEY HAVE REFUSED TO GIVE A LIST OF THE FINAL BILL WITH THE SELLER NAME, ASSOCIATED LINE ITEMS AND PARTS NUMBERS TO MY LAWYER AND I. In addition, they have 2 loaner cars that they will constantly float you in and out of while you hear a multitude of excuses which cause delay after delay after delay. A few of mine:1)We ordered the wrong toner for your car. 2) I am out sick with the flu. 3)Your car is 9th in line to be painted and we only have one painter. 4)The painter was out for a few days. 5)Joel was supposed to call and notify me of what time to bring my car in on a Saturday to catch up on a previous delay however, I never heard from him. I had to call him that following Monday and he stated that he had a family lunch with his grandfather that he couldn't cancel. He didn't even have the decency to call me and tell me that he was no longer planning on fixing my car that weekend after I had already rearranged my weekend schedule. 6)I had to take the loaner car back to their shop because I noticed it had an expired inspection state sticker of December 2017 (it was over a month expired). This is a car repair shop and these type of issues they should be on top of and their customers should NOT have to worry about! They also refused to give me any warranty papers until I asked THREE times for it. Troy even told me no warranty existed for the work done on my car. While he was out sick, I spoke with Joel who gave me a very outdated warranty pamphlet. Once again, liars. I then had to bring my car back in again for more repairs. I later noticed that a line item they billed for had not actually been completed. Joel stated that it was simply an "oversight" and that it would be taken care of. This place is your worst nightmare. Take it somewhere else! UPDATE: This business was given an "F" rating on a scale of "A+ to F" by the BBB for "misusing the BBB name and/or logo" on Master Europa's own website. They were asked to take down the BBB's logo (Better Business Bureau') on 2/17/17 and as of today, 2/13/19, they STILL are actively posting it front and center on their page. (There is a character limit here and I wish I could post more.) Please, take your car elsewhere.

  Cloud Randazzo
9 years ago
I had my car repaired at Master Europa after damaging a fender. They took my little Kia and treated it like it was a Porsche. The quality of the work and attention to detail are second to none, and the staff kept me informed through each step of the process.I can't possibly recommend them any higher, and wouldn't imagine taking one of my cars anywhere else.

  Billy Abreu
9 years ago
Poor Service! Car was not ready when they told us to pick it up. We had to come back the next day to pick up the car. Took it back because parts were not aligned right, lines in paint and alignment was off. It took another week to correct problems. Finally when it was time to pick up the wheel well cover was not installed correctly (hanging), 2 bolts on the fender needed to be tighten and the hood still needed to be adjusted. When I told to pick up my car they said it was being detailed. When I left there was hand print on the finder and thick coat of dust inside the vehicle. The manager danced around every question I asked during this whole ordeal and never really answered.

  Javier Garza
7 years ago
Local businesses are usually the ones that get the job done. This is not the case with Master Europa. Our vehicle is still being worked on after five weeks.Here's a list of the excuses that we have heard:- We have too much work- We're waiting on your insurance before we even touch the car (they attempted to bill the wrong insurance company for a whole month, and didn't follow up with anyone, all the while saying "we should be done next week!")- The painter is sick and slowing down production- We'll have it done next Wednesday (week after week)- We just have to paint your car, and your car is next. Oh wait, maybe we'll get to it tomorrowI wonder what excuse we'll hear tomorrow.It sounds like the entire staff of this business is just incompetent. Once we started asking the insurance and Master Europa for status, we started getting all the excuses. Why lie to the customer week after week? There's literally no excuse for poor communication and such a huge lack of work ethic.

  Chris Colwell
8 years ago
They were the very best with us. They repaired our car after we were rear-ended and it looks better than ever! They went above and beyond the call. They even returned our rental car for us. The people there are so nice and friendly. If I'm ever in an accident again in the Ft. Worth area I will bring my car here.

  Nathan Randel
9 years ago
Master Europa does the highest level of quality work that I have ever experienced. Their staff is friendly, efficient, and returns your vehicle as good as new. I highly recommend this great service team!

  Nathan Levenson
10 years ago
Brought my ford parts to be color matched to Master Europa after another "highly reputable" downtown Fort Worth paint shop botched the job and could care less. Master Europa did it right the first time with excellent attention to detail. Would not go anywhere else for my painting needs.

  Jessica Bonilla
3 years ago
I loved when I picked up my car. Everything was perfect and they took the time to not only wash my car but also a great interior detail. Tonda was especially helpful with all my questions when I dropped off my car.

  Mark SMITH
3 years ago
After they repaired my car such that it is indistinguishable from new, I would only bring my cars to them. They even convinced my insurance to replace parts that should be replaced, rather than repaired. If you have a nice car then this is the place.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Nabil Azam
4 years ago
My sister got pushed to the shoulder of the highway by an 18 wheeler which caused the underbody to come off and start dragging. I took the car here and Joe took great care of us! Honest guys and does great work.

  tresha johnson
3 years ago
The customer service is amazing and the work done on my car was flawless! They went above and beyond. I will definitely return and will be referring them to my friends.

  Tonda Nelson
6 months ago
Excellent customer service. Quality work. Friendly staff

  Graham Ballard
3 years ago
They're the best in town, it's not close. Europa has done work for me on different cars over the years and it's always top notch.

  Greg Cantwell
3 years ago
They do the best work of any body shop I've ever used. Thank you so much.